I was referred to Rayus Radiology for an MRI of my spine. They gave me an appointment immediately…read moreand were absolutely wonderful throughout the entire process! The office manager was excellent and very efficient with my insurance, scheduling and follow up. The technicians were very professional and extremely accommodating getting me in and out of the machine with my painful back. They provided me a disc for my back surgeon immediately and said it would take less than 48 hours for the radiologist to do the report. I left to bring the disc to my back surgeon and by the time I got there, the Rayus radiologist had already read the MRI and sent a comprehensive report to my doctor!!! I had to go back today for another copy of my disc for the pain neurologist and they had it ready and waiting for me! I highly recommend the staff at Rayus Radiology in Haverhill! Absolute Professionals!

I am Autistic and was skittish about my MRI. The Lady at the front desk was pleasant and helpful…read more The Technoligest, Shauna was patient and radiated competence. She said " I will get you through it" and she did. The facilities were super clean and the equipment was very modern. My appointment was exactly on time so there was no wating.

Wonderful woman, compassionate and kind. Excellent at her job, phenomenal bedside manner. Shaila…read moredoes everything with passion and is very personable. She is just an extraordinary person! I highly recommend her with no hesitation.

From the moment I walked in everyone was pleasantly kind. I felt at ease from the get go. I had to…read morehave a mammogram and an Ultrasound. i was brought in at my scheduled time and the girl was very nice! she did a great job! The radiologist was so down to earth and caring. I then had my ultrasound and she was equally nice! Overall was a great experience. Highly recommend this place for all radiology services!

Came here three times in a month for a mammogram, additional imaging and a biopsy…read more I was checked in promptly each time and taken at my appointment time or sooner. The technician who did the mammograms, Megan, was kind, professional and made me feel at ease. She also assisted with the biopsy and talked me through everything. I called after the first mammogram with a question and Megan called me right back with the information I requested. I appreciate the professionalism at the mammography center and would feel comfortable going back for future imaging.

Every time I've come here I've waited 2 hours past my appointment time and ended up leaving before…read more Absolutely 0 care for anyone's time. Never have an xray technician on site. If you're bored and want to sit in a waiting room, come to this location asap.

I only came here because my usual urgent care place closed early that day and this was the closest…read moreurgent care location that accepted my insurance. I spent an hour here total, most of that time in the waiting room. I just walked in so perhaps if I had booked online I could have spent less time there. If you have the time, try booking ahead. Completing the online check-in process as a new patient was easy enough but it was a little annoying to have to submit driver's license and insurance card photos after the receptionist scanned both cards. Being able to view the waitlist online was nice. The medical staff were decent enough. Overall coming here addressed the issue I needed addressed, but I would rather go to my regular urgent care place.

Finished my radiation in February 2025. Everyone was pleasant and made me comfortable on day 1. I…read morehighly recommend this place.

Just completed 19 units of radiation for breast cancer at this location. Everything about the…read moreplace was top notch. All equipment, furnishings and decor seemed brand new. The facility was immaculate. All the staff was friendly, pleasant, helpful, proficient at their jobs & compassionate. The therapists really made an effort to make the experience as comfortable and non-threatening as possible. There always seemed to be at least one physician in the house and a nurse was always available for any questions or assistance. The schedule was always flexible. I was able to switch appointments when necessary, to meet my needs. They were consistently on time...I never had to wait more than 2 min. after getting changed. Usually the therapists came looking for me before I was done changing. They really make an effort to move each patient through, so no back-ups occur. This is ever so important during COVID, because sharing the waiting room with someone else is risky. Their COVID protocol was the most advanced I've seen anywhere. Checking-in, after using hand sanitizer of course, was done with digital palm scanners, at two points before actual treatment began. I was given a new mask at every visit, there were plexiglass partitions between waiting room seats and I'm sure there were many more precautions in place that I didn't even notice. It gave me a sense of confidence that I rarely find when I'm out of my own bubble in the pandemic we are in. I can't really think of a way I would improve upon this facility. Whoever runs it is doing a great job. That's saying a lot since I'm a pretty critical person!!

This is the worst medical facility I have ever been to. First the scheduling person told me that I…read morewould need to fast from all liquids for six hours prior to the MRI. This was not true. I found out as soon as I can got there that I could have drunk water the entire day; I was only to fast from food. Going 6 hours for a person who takes several dehydrating medications was bad & it hurt the MRI procedure because I was so dehydrated the nurse couldn't find a vein to give me contrasting dye. She ended up poking me multiple times, giving me several bruises & finally decided to do the MRI, without contrast first & decided to do the second one, with contrasting, later. When she tried injecting me with the solution, she again poked me several times until she finally found a vein but not without both arms bruised, swollen & leaving me in pain. The MRI itself was the worst I have ever had (& I've had several due to severe back issues). They couldn't hear me screaming out to lower the volume because the headphones thundering in my ear, playing beating drugs, while someone to breath in & out for what was close to an hour & 1/2 (& they told me the entire process should only take 30 minutes. I left dehydrated, with a migraine headache, & looking like a junkie. If the process weren't bad enough, the radiologist's results were totally bogus. His report said I clearly had a 7 mm cyst, tumor, or stone on my ampulla (connecting the bile ducts to the pancreas) so it was necessary for me to have a very expensive procedure where they found absolutely nothing! There was NO 7mm anywhere on my ampulla. So this radiologist was totally incompetent. It was an uncomfortable & unnecessary procedure. I was talked into using this place by my insurance company, who claimed it would save me 500.00 but ended up costing 10 times that! I will never take their bad advice again! Go anywhere else to have your MRI! This was one of my worst medical decisions & experiences.

They do a great job of explaining the procedure and making sure you are comfortable. Everyone was…read moreprofessional and friendly. You can listen to music during the procedure- you choose which type. My results were available within 24 hours.

This review is for the Concord Ave office. Nice radiologists, but the front desk is reliably cold…read moreand unpleasant to deal with. I called to schedule a mammogram today and the woman I spoke with was exceedingly curt and rude, complaining about her workload, and hung up on me while I was in the middle of asking a question. Mount Auburn should be better than this.

Clean, COVID ready & standards followed, excellent customer service and friendly medical staff for…read moremy mothers radiation treatments