Poor customer service. My mom wanted to get a ring for Christmas and we simply needed to know her ring size. The store REFUSED to do a measurement since we were not purchasing the ring there! That being said, we went to ZALES of all places just to get a ring sizing! Well guess what Mesa Jewelers, now we won't be doing ANY business with you in the future. Shameful that a jeweler in such a small town isn't friendly, especially around Christmas! Providing a basic service is what brings in customers. read more

Devin helped us and he was so great! Mesa Jewelers resized a ring that was purchased a few sizes too large from a different jeweler. It was ready right on time, and my ring has NEVER looked SO BEAUTIFUL! The size is perfect and the diamonds are super sparkly. When it came time to check out, we were offered a sweet deal that allowed us to purchase my fiancé's men's wedding band. We are extremely happy with Devin and with Mesa Jewelers. I will be returning for ALL my jewelry needs. read more

Mesa Jewelers - My ring after being resized and having the diamonds tightened! It's never looked better! - Jewelry Near Me - Grand Junction, Colorado

25 dollars to replace a 2 dollar battery...I went to Amazone and bought the tool so I can do it myself from now on....ridiculously over priced read more

I took two watches to Mesa jewelers; one was a simple new wristband. They were amazingly fast in the replacement. The other watch ( a valuable older watch) needed a cleaning and new battery. We moved out of town in the meantime and they took great effort to send the watch to our new address. I can't say enough about how they handled both watches. Thank you! read more

Awful customer experience. Woman at the counter was rude, entitled, inconsiderate, and unwelcoming. This is something I would expect at the diamond district in New York but not locally in GJ. I will never shop here ever again and I cannot suggest that this place be avoided enough. Would like to give a 0 star review. read more

Nice store, knowledgeable people EXCEPT when it comes to the prices of precious metals. I got $125 for 11.8 grams of 14k gold chain. As of this review 14k gold goes at $33.05 per gram. Meaning the scrap value is $389.99 . * I called before I went, younger lady picks up, I asked: "do you guys pay the spot value of gold jewelry" She replies: "no we pay the scrap value." Sounded fair to me so I showed up. . * I was then greeted by the younger guy, he begins testing the necklace and offers me $125. I asked "is that negotiable? It's worth $300+ in scrap metal" ...he said "really? For 24k carat I could imagine it being worth that." As if this mid 30's guy is in stuck in the 1950's I'm not sure but after I heard that I was mind blown. Past shops I've sold gold to simply look up the price of 14k/18k ect. and pay that. This guy just tripled his money on a gold chain and I doubt he's even aware lol.. Don't bother coming equipped with knowledge, ignorance will just get in the way read more

Have purchased multiple pieces and plan to have many more from this top notch store. Have had nothing but WONDERFUL customer service each time I've shopped here and brought my jewelry in to be cleaned, free with their warranty on all their pieces. I am a very pleased customer and plan to do business here for years to come. read more

I had a 47yr. old neckless and chain reinforced and cleaned 5 months ago. It is still shiny and looks great. I've worn it 24 - 7 for the entire 47yrs. (except Xrays) read more

I went in looking to get a permanent bracelet. I 100% recommend going here. I don't really know much about jewelry and how tight to get it, thankfully I had Windy do mine and I loveee it. She knew exactly how tight it should be and was very kind. It's also much more affordable then I thought it would be! I will definitely be coming back. read more

I had two watch batteries changed today & they charged me 50 dollars which is ridiculously high but i needed to get it done & didn't have time to go elsewhere. When they ran my credit card they ran it twice. When I questioned it they said they needed to enter it into their system as well. Being in law enforcement for 30 years & being familiar with credit card issues I questioned it. They became argumentative & had a very poor attitude towards my wife & I. Ive made 3 purchases from this jeweler before. Always poor customer service & lousy attitudes. I wont waste my time & money here again. I try to shop local but why hassle with the lousy service. Zales in the mall it is from now on. read more

I am SOOOO impressed with the work done at Mesa Jewelers. On Christmas Eve, my husband and I went to Mesa after purchasing a ring at Zales and then returning it to Zales because they did not stand by the price they offered us previously. I'm so glad we did. We spoke with the jeweler, showed him my husband's wedding ring and told him what I wanted in mine- a custom ring just for me. Not only was the cost VERY reasonable, but the work was phenomenal!!! I can't believe how perfect it turned out! I'm so happy! Thank you Mesa Jewelers, as a former jeweler, I can say you wowed me!! read more

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I called Mesa Jewelers and specifically asked if they could change out earring backs to locking backs on a pair of 14 carat gold Moissanite earrings. I spoke with a female associate who stated that yes they could provide this service and suggested that I drop off the earrings today to insure that they could be done in a timely manner. When I arrived at the store with my daughter and son in law, a short, gray haired man approached us and asked what the earrings were and where I bought them. He was so rude and condescending. He stated that they do not work on "chain store" merchandise. I explained that I called and was told they could. He said he didn't care, he doesn't work on "chain store" merchandise. He left me and my family feeling humiliated and angry. I would not recommend this store and certainly won't be patronizing Mesa Jewelers in the future. I called Mesa Jewelers and specifically asked if they could change out earring backs to locking backs on a pair of 14 carat gold Moissanite earrings. I spoke with a female associate who stated that yes they could provide this service and suggested that I drop off the earrings today to insure that they could be done in a timely manner. When I arrived at the store with my daughter and son in law, a short, gray haired man approached us and asked what the earrings were and where I bought them. He was so rude and condescending. He stated that they do not work on "chain store" merchandise. I explained that I called and was told they could. He said he didn't care, he doesn't work on "chain store" merchandise. He left me and my family feeling humiliated and angry. I would not recommend this store and certainly won't be patronizing Mesa Jewelers in the future. I am disappointed once again with the response from the "owner" of Mesa Jewelers. To blame the associate for your poor customer relations and poor customer service is laughable. Do better and don't throw your employees under the bus. read more

I have been using Mesa Jewelers exclusively for nearly 20 years. I took my wife's ring in to have a new head installed because the current one was close to losing the diamond (diamond was not purchased at Mesa). I received the ring back and 1 month later the diamond had fallen out. I called Mesa Jewelers and told them what happened and they said to bring it by. I took the ring in and ultimately was given a replacement diamond of better quality and slightly larger without even asking for anything and expecting to buy a new diamond as I had no insurance and the diamond was not even purchased through them just the ring and head. Amazing customer service and just reaffirmed why we have chosen Mesa Jewelers for all of or jewelry needs for the last 20 years. I can not say enough good things about Mesa Jewelers they treat you as they would like to be treated! read more

Btw, l couldn't even make up the ish that happened to me at this store, my imagination's not even that good! I AM a real person. A real dissatisfied customer as well. How dare anyone imply that l am writing false reviews or that l'm not even a real person because l don't want to reveal my name. Shame on Mesa Jewelers for getting so bent out of shape over honest reviews of customers that were taken advantage of and not even given an apology or even attempted ability to make it right for their customers. Of COURSE we are going to be unhappy and let others know. We don't want our misfortune to befall anyone else! That's just plain considerate and honest, something Mesa Jewelers would know nothing about. read more

We love Mesa Jewelers! We just got our wedding rings this week and they are gorgeous as always. John was helpful and made sure my fiancé got a quality band that will last a lifetime. My parents have been using Mesa Jewelers for 27 years and we plan to do the same! read more

Mesa Jewelers - Jewelry Near Me - Grand Junction, Colorado

While the store's merchandise appears to be excellent quality the same cannot be said of its customer service. While the staff is most happy to take as much money as you have and further as far as your credit extends don't expect much else. I have been in three times. Twice they were rude and condescending towards me while shopping and inquiring about service. The staff shifts store policies around if they believe they can extract a large sale from you or not. It seems as if they feel that you are not going to be dropping thousands of dollars frivolously then they look forward to you leaving. The only time I have experienced good customer service was when I brought in high value heirloom to be appraised. WOW! They were happy to help me with that. The other times I went they were not interested in my business and even said as much. Three chances is enough for this business. I really do appreciate the appraisal work they did. As far as my future jewelry needs unfortunately for Mesa Jewelers I will be going to another jeweler. read more

Mesa Jewelers has always treated us amazing. Their customer service is top notch right next to their warranty. Thank you Mesa Jewelers for the most because jewelry a girl could as for. read more

DO NOT SPEND YOUR MONEY HERE!!!! There is not enough space on this website to explain in detail the MULTIPLE HORRIBLE experiences we have had with Mesa Jewelers. But just so I can attempt to warn you what your future might hold IF you decide to purchase from this store, I'll go ahead and give you the nutshell versions. 1) We wanted a custom ring made for our first anniversary so we left my wedding ring (which was purchased at Mesa Jewelers) at the store to make sure the custom ring would 'match' the sizing of the custom ring. But when my wedding ring was returned to us, 3 diamonds were missing (without ANYONE telling us they would be removing diamonds or tampering with my wedding ring in the first place). After the jeweler put the diamonds back in the setting, the prongs were sharp and scratchy and we were told they would not be able to fix them. We were quite irritated so we decided NOT to have them create the custom ring. 2) A diamond fell out of my wedding ring and upon receiving the ring back after repairs, several diamonds were obviously discolored and flawed (pictures included). We thought the diamonds might have been replaced with fakes or that they had been cracked while being repaired. John (the owner) never offered us an explanation, and since he was not able to fix the issue by cleaning the wedding ring, he said our only option was to trade in the wedding ring for something worth twice the original value [insert eye roll]. We should have NEVER made a second purchase from Mesa Jewelers, but since the wedding ring we had was in an unacceptable condition, we decided to trade it in for a different wedding ring that I would be proud to wear. 3) During our first purchase AND during multiple other store visits, we were told that the wedding ring would be covered by Mesa Jewelers in the event of loss or theft. But to our dismay, when I did lose my second wedding ring only 5 months after purchasing it, we were informed they did NOT cover loss or theft of any jewelry. This was NEWS to us. Reluctantly, and because I was trying to take responsibility for loosing the set my husband had just purchased me 5 months prior, I purchased a third wedding ring through Mesa Jewelers. ***Make sure to have your fine jewelry appraised and added to your home-owners insurance since jewelry stores do NOT cover their pieces in the event of loss or theft. Lesson learned.*** 4) The third wedding ring was sent to Mesa Jewelers for a regular inspection and within 72 hours of receiving the set back a diamond fell out. We called and spoke with John (the owner) and he claimed that it was common for diamonds to wiggle lose in the Ultra-Sonic cleaner. Okay - but why wasn't the set inspected before sending it back to us? We again, VERY reluctantly, sent the set back to have the missing diamond repaired since it was covered under warranty. To our disbelief, the wedding set came back AGAIN with darkened and discolored diamonds (pictures attached). We wrote John (the owner) a very detailed letter documenting all of these events, and more, and requested a refund for the appraised amount of the third wedding ring (about half of what we had spent in total of the three separate purchases). He never responded to our letter (as we requested) and when we FINALLY reached him on the phone after several days, he hung up on us within 30 seconds. We are SHOCKED that John (the owner) has yet to apologize for any of these issues, provide any kind of explanation other than sloppy excuses, and that he claimed we were trying to "threaten" him with our letter - after we have spent over $6k in his store on THREE wedding rings, but one have ONE DAMAGED wedding ring to show for it. That is far from a threat - that is is a fact. The amount of time, stress and tears we have spent over the last four years dealing with Mesa Jewelers is truly unbelievable. ***If you read this review and only plan on purchasing ONE wedding ring in your lifetime, DO. NOT. BUY. HERE.*** read more

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Went to get my ring finger sized and was told we don't do that. I was like ok cool, went right down the street got it sized no questions asked. Remember Mesa jewelers you're not the only jewelers in Grand junction!! Complete garbage and would never recommend this place. A bunch a arrogant guys dressed up in Tommy Hilfiger button ups.... read more

Wow, what lousy customer service. I had mesa make a custom ring for me 5 years ago. Last week I took the ring in to check the diamond and clean it. They charged me $85. I said ok, but thought it a bit pricy for a ring they made. Then when I went to pick it up, I asked to check my ring size because my husband asked, so figured he had seen something in there last week. They would not let me check my size unless I was buying a ring now. read more

A month ago my son bought an engagement ring at Mesa Jewelers. Very tragically his relationship ended and he did not propose. He went into the store yesterday to return the ring (which was never even removed from the box). He was treated poorly. He was alerted to the return policy indicated on his receipt (7 days). I understand business practices and the reasons for return policies. This; however, feels unreasonable. I don't know anyone who has bought an engagement ring and proposed within the week. Mesa Jewelers wouldn't even consider working with my son to buy the ring back at a reasonable yet reduced price. I feel badly for my son and disappointed that he was treated so poorly. I am writing this review to alerts others who may be shopping for engagement rings to consider shopping somewhere else. (Also, if anyone wants to buy this brand new ring let me know. ) read more

I wish I could give no stars! I took my ring in to get cleaned, inspected and rhodium plated. Not 3 days later the big diamond of my wedding ring fell out! (2 carats!!) thank God we found the diamond, but when I took it back and told them what had happened I was told that it would cost me $150 to have it put back in! I told them I would be taking my ring somewhere else and the man called me a "b*****". Yes, in the middle of the mall and scream at me as I walked out of the store. I will NEVER give them any business again, and ensure that none of my friends or family do either!! read more

I went into Mesa Jewelers to have a ring sized. I was told it would be 65.00 and that they were not taking any repairs due to moving. Come back in 2 weeks to new store. The salesman that helped me was not friendly and when he looked at my ring he asked where it was purchased. I told him Macy's and he smirked at us. I felt like I had committed a crime. Maybe he should not be working in customer service. I then went to another jeweler and they are going to size my ring and I will have it in a week. They were friendly and they didn't care where I bought it. I hope it goes better at gd new store. read more

I have gotten some pearls restrung here recently and some rings sized up. Everything I have given them has come back to me 1000 times better than when I dropped it off. I am so impressed with the customer service and how quick my jewelry was repaired. The staff was so kind, respectful, and informative. I will always be coming to Mesa Jewelers for all of my future jewelry needs. read more

We had an amazing experience here! The service and professionalism was exceptional. John and his staff delivered our new wedding ring ahead of schedule and it surpassed our expectations. It's easy to see how they have been serving our community for years. We will definitely continue to use them for our needs. read more

There was one person (I assume the owner) not wearing a mask the whole 20 minutes or so I was in there. I went in to have a watch battery replaced, when they told me it was $20 I should have walked out the door (Wal Mart does it for about $5 but they're currently not offering that service). Then they couldn't get the case back to snap on and said the gasket (made of rubber most likely) expanded (when exposed to air??) And they were going to send me out the door with tape holding the watch together (no joke). Finally they said they'll send it out and it will be an extra $10 and 1 1/2 -2 weeks. read more

"An ounce of pretension is worth a pound of manure." My fiance and I have family rings, and we went into Mesa Jewelers to get our fingers measured so we could know the size. They REFUSED to measure because we were not looking to purchase a ring from them. Thankfully another local jeweler two blocks down was more than happy to help, and they have gained a loyal customer. Mesa Jewelers, you have not. read more

I purchased an expensive gold chain from Mesa Jewelers in January 2017 and asked if exchanging the existing clasp for another type of clasp was possible. The jeweler said it was, he ordered the new clasp and told me that he, himself, would do the work of exchanging it in the store. I informed the jeweler that the chain would be holding a very precious medallion and I was concerned about the chain breaking for any reason. He assured me the chain would not break and the medallion would be safe. 5 days later, the chain broke at the place where the clasp was replaced by the jeweler and the medallion was lost. I brought the chain back to Mesa where I was told by the same jeweler and (who I believe) is the manager or owner that exchanging the clasp created weakness in the chain and breakage was to be expected. I reminded them that this opinion was not shared with me at the time I purchased the necklace and I would not have exchanged the clasp had I known replacing it would put the medallion at risk. They did not apologize or offer to examine their process of altering jewelry in their store to prevent this from happening to another customer. Sadly, they showed no concern for the lost medallion. My impression was that my request for a refund on the chain was inconvenient and a nuisance to them. Customer service is clearly not their priority. As I do with many purchases, I chose to bring my business to a small, local retailer when I had several of their competitors from which to choose. I would recommend to others that they take their business elsewhere. read more

I could not be happier with my experience at Mesa Jewelers! John and his staff are absolutely wonderful to work with and their professionalism and attention to detail is second to none. My custom-tailored engagement ring is the most beautiful ring I've ever seen! Thank you for your part in such a special time in our lives. Customers for life! -Jody B. read more

I am highly disappointed in this company. I had a baby 4 days ago and due to flu season am not able to bring her in public. I am buying a ring for my mom and sent her in to get her ring size as she will not be with me when I actually buy it. The man at the jewelry store flat out refused to size her for a ring unless I bought the ring that day. She explained the situation and he continued to refuse. So I will be buying the ring from the store right next to Mesa Jewlers; Kay's Jewelers. read more

I'm actually lowering my original 2 star review to one star. Not because I've had any more in person experience with Mesa Jewelers, but because I find the responses on here by "Jo K." to be out right offensive. Instead of contacting people who are dissatisfied with their experiences with this business to find out how they can help remedy the situation, they reply that we are not "true" customers. In fact, this person tells everyone to check all of the reviews with high star ratings instead.... Yet "Jo K." is one of the writers of those reviews. Seriously, all it would have taken for me to add at least one star to my review would have been a simple contact, perhaps an apology, but instead they throw insults at anybody who is less than satisfied?! No thanks! Also, now that it has been almost a year since my original review, i should add that I made a total of 5 attempts to contact them regarding the issues I've had, yet still no responses to my 2 emails, or 3 phone calls. Take your business elsewhere! read more

One would expect a place like this in a shopping mall to be decent, but my experience, like most others on here, was unpleasant. The sales lady, "sold" me an engagement ring which, when appraised by her boss ( the store owner) the next day, was not what she had 'sold' me the day before. The diamond color had dropped a couple of grades from what she had sold us. Good news is they refunded me my $$ promptly, but I left with a bad taste in my mouth. I wish I had checked out their reviews before visiting the store! Luckily another store in the Mesa Mall had the ring we wanted and the engagement day was a success! read more

Wish i could give less stars . First off the owner is extremely rude , his son who gave us a quote was very uneducated, he should not have been quoting gold and diamond prices. When i came in to speak to the owner about this, he said "im sorry, he should not have been giving you a quote", i agreed and said that the young kid didnt appear to know what he was talking about, the owner immediately raised his voice , "thats my son your talking about!!! Have a nice day!!!! " and asked us to leave. This place from what i can see, is only good for cleaning rings and diamonds BOUGHT FROM OTHER STORES, because Mesa Jewelers sells junk read more

I bought my wedding ring almost 20 years ago at Zales...I went to have it sized up and they quoted me nearly $400 and 3 weeks. I left because I had done business with Mesa Jewelers and was happy so I went to went to get a comparison bid. The cost was half, they said normal turn was 3-5 days but they had a lot of work ahead so a week was estimated. One week later I got my ring back, like new, one quarter size larger and they even retipped it. I am so thrilled with John and Jo and thank them for their service. I even referred my mother-in-law who needed work on two of her rings. I would highly recommend these guys. read more

We had the best experience at Mesa Jewelers! Their new location is so beautiful and professional, and the service is fantastic! We bought both of our rings there and we love them-and they gave us a stellar price! The rings are great quality and they gave us a great price. It's not the typical mall jewelry store. They give very individualized and no-pressure service. They have a great variety of styles and price ranges to pick from and will find you exactly what you want! Would recommend them for any and all jewelry! read more

Half the price of the 3 other jewelry places I stopped at. Plus they threw in a bottle of jewelry cleaner for free. They didn't mind that I was only looking for post earrings and not an expensive engagement ring. Still took the time to answer my questions. Very professional. read more

Our experience with Mesa Jewlers was out of this world! My fiancé and I shopped endlessly for the perfect ring (s). The settings were unparalleled to any other vendor in the area, and John and his staff were extremely patient, thorough, and knowledgeable. They did not rush us or answer questions in a condescending nature. We absolutely love the final product and the price that came with it. We won't go anywhere else! read more

I took my grandmother's original ring in to see what it would cost to have it sized up 1 size and refurbished. When I went in, the young guy that helped me did NOT diamond test it.... They are real diamonds! He looked at under the microscope and said, " these are not diamonds, and I have no idea what kind of metal it is". I told him it was 18k gold, and I've had them diamond tested. He told me I was wrong and they could make me a new ring if I wanted one that looked like it. I have worked in jewelry off and on for the past 6 years, and have never seen a customer talked done to so much.... read more

Do Not Shop at Mesa Jewelers. Most places that do layaway if you cant finish paying will take a restock fee and give you your money back. plus the store clerks were rude. read more

Absolutely NOT! I walked into the store today to look at engagement rings. I have saved for this day for a long time so I knew my budget and I was going to be paying in cash. I told the store manager/owner what I was looking for and he instead began his textbook dialogue about why I should buy from Mesa Jewelers. I indulged him and nodded, but then he stopped and raised his voice asking me if i was even paying attention. He treated me rudely and was not interested in wasting any of his precious time. His main objective, like a used car salesman, was to get me to fill out his credit application. He was unaware that I would be paying in cash. I do not have much established credit because I have been a student for many years. As soon as the application was declined he shook my hand and sent me on my way. They lost out on a sale and I hope that those who read this will spread the word. This is the type of mentality I have come to expect from the majority of the local businesses in Grand Junction. Just goes to show you that you never know who you are talking to, I really liked the selection that I saw there, but the personnel apparently had better things to do than to treat a customer with respect. I went to Samuels Jewelers immediately after this, found the perfect ring, and purchased it. Amazing how fast a deal can be made when you give the customer the floor and at least pretend that their needs might just be the thing you're supposed to be catering to. read more