We've been happy with the work Chris Wilcox/Curb Appeal Landscaping has done for us this year. He…read moreand his crew worked hard to keep our yard looking good during our hot summer. We also were glad to have him clean our gutters and gather and remove our fall leaves. Kudos to a start up business that looks well on its way to becoming firmly established. AR & EH Lowell

From the owner: We are a local business in the Rochester, NY area. We enjoy working in the community and making…read moreconnections with our clients. We specialize in Residential & Commercial Lawn Care & Landscaping. *Fully Insured* - Spring Clean Ups - Weekly/Bi-Weekly Mowing - Bush & Shrub Trimming - Pruning - Weeding - Edging - Mulching - Fall Clean Ups Let’s Give Your Property Some Curb Appeal This Upcoming Season! Contact us @ @ 585-505-7421 or via EMAIL: curbappeallawncare2024@gmail.com

He took care of our lawn 2 seasons. 2nd season I told him my husband died and I could only do…read morebi-wkly and that I am disabled. He obliged. This year he dropped me without notice said he downsized. Yet he still does the neighbor across the street. Because he did not notify me in advance I have had a very hard time finding someone new, they are all booked. Now I have a code violation that could be a fine of $600.

Great lawn service. Cuts my lawn every week Kevin also does snow plowing I would recommend him…read morehighly

When our mower broke I searched for a helper. Devin from Young Property messaged me and arrived…read morewithin the hour. So courteous friendly and professional. He even removed the grass clippings Very reasonable!! I'm hoping the mower isn't fixed too fast, Devin is a keeper!!

From the owner: If you need lawn service who stands behind their craft then we are the company for you read more

July 1st the tech sprayed my lawn and completely burned it out. 12 phone calls and pictures sent…read moreand 0 response. They don't care or won't even come look at it. Horrible customer service. Everyone should cancel their service.

Repeated texts and Phone calls. Techs coming to look at our lawn. Nobody knows nothing…read more Cancellation after cancellation. My lawn is burnt from too much weed killer. Never again will we use tru green and I hope to spread the word. Horrible company. If I could give ZERO STars I would.

I used another lawn care company for years and then made the switch over to OnPoint 2 years ago and…read morecouldn't be happier with the service. I called the office and the owner Dave was able to meet me on my lawn and answer any questions I had within an hour of the phone call. My lawn has never looked better and its refreshing to be able to speak with the owner and get any concerns I have dealt with promptly. I recommend OnPoint to all my neighbors and those that have made the switch have also been very happy with the level of service provided by Dave and his guys.

From the owner: Are you looking for an experienced and knowledgeable business to improve the appearance of your…read morehome's yard? OnPoint Lawncare, LLC in Macedon, NY, offers a wide range of services to make your grass, trees, and other plants flourish. Locally owned and operated by David Teel since 2001, this lawn care company is committed to providing detailed lawn care assistance to clients throughout Rochester and the surrounding areas. These professionals are proud to provide the lawn care services you need to keep your yard looking its best. From weed control to fertilization, their lawn care team does it all. If you've been dealing with crabgrass and are worried about it spreading or taking over the good grass on your property, they offer crabgrass control solutions. They also offer effective solutions to control subsurface and surface insects to make it more pleasant for you and your family to be outside. In addition to traditional lawn care services, these professionals will also provide more specialized treatments for your yard. Ensure your trees are healthy and growing strong with their deep root fertilization treatments, which feature specialized equipment that reaches deep into the soil to get at tree roots. They can also treat with fungicide and insecticide to eliminate any harmful fungus and insects that might be affecting the growth of your trees or bushes.

I needed semi urgent tree removal and they were able to fit me into the schedule. They have the…read moreright tools and equipment to do the job quickly and efficiently. A four man crew was able to take down a very large tree using a crane and bucket platform. I was very impressed with their professionalism.

Update: As the response appears to focus more on explaining or excusing the employee's behavior…read morethan acknowledging full accountability and ownership for her actions, I thought it would be helpful to provide additional clarity regarding my concern. Specifically, the tone and manner in which she spoke to me were condescending. This was not simply a matter of disagreement or a misunderstanding of what was said; it was about how I was spoken to and treated as a customer. For clarity, condescending means speaking or behaving toward someone in a way that communicates a sense of superiority--as though the other person is less intelligent, less informed, or less deserving of respect. Examples of condescending behavior include: Talking down to someone: Explaining or responding to them as though they are incapable of understanding something simple. Using a dismissive or superior tone: Speaking in a manner that minimizes the other person's concerns or suggests their perspective is not worthy of serious consideration. Being patronizing: Using language or a tone that may appear polite on the surface but communicates disrespect or superiority. These descriptions accurately reflect my experience during the interaction. My concern is not that the employee was unable to accommodate my request or that we disagreed. My concern is the manner in which I was spoken to after I raised a legitimate issue. I would appreciate a response that acknowledges the impact of the employee's conduct rather than primarily providing explanations for why it occurred. Accountability means recognizing that, regardless of the employee's intent, the way the situation was handled and communicated was inappropriate and negatively affected the customer experience. Disappointing Customer Service and Poor Communication My experience with Flower City Tree Service was unfortunately overshadowed by significant communication, scheduling, billing, and customer service issues. We had specifically scheduled our tree trimming for a Friday. Because I work from home and have a newborn and a dog in the house, the scheduled date mattered. We made the necessary arrangements in advance to accommodate the workers, equipment, and significant noise associated with tree trimming. Despite that agreement, the crew arrived three days earlier than the scheduled date without any prior communication or approval from us. When I questioned why they had arrived early, I was told that the crew wanted to get out early on Friday and therefore chose to complete our job earlier in the week. That may have been more convenient for the company, but it was a significant inconvenience for the customer. A scheduled appointment should not simply be changed based on what is most convenient for the business without first contacting the customer. A basic phone call or text asking whether the earlier date worked would have been sufficient. I want to be fair and recognize that the gentlemen who actually performed the work were professional and courteous. In particular, the arborist with the bear tattoo was helpful and receptive. I explained that I wanted the tree trimmed a little higher, and he indicated that he would accommodate my request. I appreciated his professionalism and willingness to listen. Unfortunately, my interaction with the office was entirely different. I called and left a message because I wanted to discuss the unexpected scheduling change and provide some feedback regarding the communication and overall completion of the job. When I subsequently spoke with Julie Bunn, I found her manner of communicating with me to be extremely unprofessional and condescending. During our interaction, I was repeatedly interrupted and spoken to in a raised voice while attempting to explain my concerns. As a paying customer, I found the manner in which my concerns were handled unacceptable. The interaction did not end with the phone call. I also received text messages on my personal phone from Julie that I considered unnecessarily aggressive in tone. Rather than feeling that the company was interested in understanding or resolving a customer's concerns, the interaction became confrontational. What is most disappointing is that these issues were entirely avoidable. I was not calling to create a confrontation. I was attempting to provide reasonable feedback about an appointment being moved three days earlier without notice and to discuss concerns regarding the completed work. Instead of receiving professional customer service, I experienced an interaction that only escalated my concerns. The field crew deserves credit for their professionalism. However, good workmanship alone does not excuse poor communication, unexpected scheduling changes, billing discrepancies, or disrespectful treatment when a customer raises a concern. Based on my experience, I cannot recommend Flower City Tree Service.

Ten STARS out of five!!!! Ada's Lawncare is the BEST!!!! Just moved to town.. called everybody…read moreelse... either too expensive or just too sketchy/flaky ....and then.... cue drum roll.... we found Branden!!! Alicen said he would come give us a quote.. and he took lots of time finding out our needs and the price was more than fair. Just had our first mow and boy does it look great. He gets it done quickly but doesn't cut corners.. a true professional .. He knows what he's doing and it shows.. Gonna have him back for all of our lawncare/ landscaping needs. If you are looking for someone GREAT.. look no further... call today.. don't wait.. I know it's just a lawn.. but really it has made us so happy to find someone who does what he says he will do and does it better than we expected.

I've never had a better Lawn Service till now I wish I found them sooner they are wonderful!read more

Hired for winter and spring/summer contracts. Reasonable charges. Prompt responses, reliable when…read morefresh snow arrives, would hire again.

Roc City Landscaping did a fantastic job cutting our lawn and trimming! Reasonably priced, great…read morecommunication, cleaned up afterwards! Highly recommend!!