Front office staff and Ms. Charles at New Life were fine. I was accommodated as an urgent care…read morewalk-in, which I greatly appreciated. The intake paperwork system did not work well, had numerous irrelevant questions, and frustrated the staff. That kind of is what it is. Later, the phone staff apparently called me about a specialist medical referral, although they did not leave a message. They had made an appointment for me without asking me. I called back after checking caller ID & finding out it was New Life. The woman on the phone was snarky, had an attitude, talked over the top of me. I asked her to please stop speaking inappropriately with me and she blew up. She raised her voice, and transferred the call without asking or saying anything - just slammed me on hold. Someone else picked up and did not apologize to me until I advised that I am also a healthcare professional and patients should not be treated that way. I then called the medical specialists' office to move the appointment that was made without me being asked. Their office told me that New Life provided the wrong name and wrong address for me. I saw some other bad reviews on-line for New Life and the responder, who characterized themselves as office manager, appeared to dismiss the concerns and dress down the patients who made them. Likely that explains why phone staff feel emboldened to raise their voice, behave inappropriately with patients, and not even bother to give correct contact information to referrals. It saddened me.

I was in need of a physical and found that my Dr no longer took my insurance. Found New Life…read moreMedical Center online. They were able to get me an appointment promptly. The office is clean and neat. Staff are friendly and helpful. All my questions were answered. I especially liked noting how everyone seems to get along. It looks like an office that people would want to work in. Would definitely recommend and will be using again.

had gone to the Winchester location and was told to go to Cordova location, after checking in and…read morewaiting for Ober an hour, was told no xray and would have to go to Desoto minor med?? I had already wasted 2 hours of my luvh break- what a waste of my time and money. They took my copay but did nothing for me except to say no xray!

Do not go here. The receptionists are rude and they do not want your business. I was treated bad…read moreby a receptionist this morning when i went in with a piece of glass in my foot. She was very unprofessional and told me on the phone that they were busy and when I got there 10 minutes later there was not one person there. if you go here you are wasting time and money. Read the other reviews of this place. They are worthless. Do not care about the patient at all. Stay away!!!!!

The wait time here is absolutely ludicrous. Waited over 2 hours and had numerous people who came in…read moreafter us be called back before us meanwhile we were forced to sit in pain for 2+ hours in uncomfortable chairs. Would never recommend coming here if you're in any discomfort. There's barely any people here at all either and the wait is astronomical. Ladies up front were nice though but I think they all forgot about us. EDIT TO ADD : It took 2 hours and 40 minutes to finally be seen and this was only after we finally came up to them to ask what the hold up was after yet ANOTHER person who came in over an hour after us was called back before us. They forgot about us entirely and we were sitting in front of the front desk.

Wait time was ridiculous. Arrived at 1:50 pm and was advised that attending nurse / physician had…read morejust left for lunch (surely you have more cover than just one nurse / physician). Eventually was taken back at 3:35 pm. Care was good, but front of house communication was exceptionally weak. Wake up Baptist - you need to recognize that the patient is always first. Best to avoid this location unless absolutely necessary.

Thanks for being so polite and for the blood pressure check. Good care, good quality, and great…read moreoffice experience.

Wonderful staff with great attention to detail and awesome attitude. I was end and out in no time…read morewith my prescriptions sent immediately to my pharmacy. 10/10 Highly recommend this location!!!

I have been a patient of the Family Medicine Group for about 30 years. Dr. Miller and Dr. Hyatt are…read morevery professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. Dr. Hyatt always spends the time needed to answer my questions and also to help with other things; she is super supportive. We appreciate your help and kindness throughout all these years.

My wife and I have been patients of the Family Medicine Group for over 30 years. Dr. Miller, Dr…read more Hyatt, and Mr. Green are very professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. We appreciate your help and kindness throughout all these years.

Found everyone friendly, helpful, knowledgeable and did an excellent job caring for my child.read more

So I helped bring someone to make their appointment here. I would say that this place is very…read morewarm, welcoming, and helpful. The nurse that assisted the doctor, Brionna Beals, was very helpful, funny, and down to earth. The staff gave a patient-centered care that is very appreciative. They gave suggestions and were willing to hear my friend out while discussing his medical history and what has helped in the past. The doctors name is Wendy Powell. She was also very attentive, helpful, and great with giving recommendations while assessing anything that needed urgent attention in case she needed to make any calls for him.

The office staff is grossly incompetent. Dr. Murti has been my General Practitioner (GP) for over…read more10 years. During my last bi-annual visit with her on August 25, 2025, her office scheduled a follow-up appointment for February 16, 2026. Forty-five minutes prior to that appointment, I received a call from her office informing me that my appointment had been scheduled on one of Dr. Murti's days off. I took a day off work and drove for 2.5 hours (128 miles) only to find out that her office had scheduled my appointment on her day off. Her office staff had over 5 months to correct (reschedule) an appointment that should have never been scheduled in the first place, yet they waited until the last minute to try and do so. Why would anyone entrust their healthcare to an organization that they can no longer trust simply to schedule an appointment? Suffice it to say, I have a new GP now.

Very clean, nice, new and professional urgent care facility…read more Good parking, terrific staff, great location and quick to see a doctor or LNP.

This urgent care clinic was top notch. The check-in was quick and fairly easy. The staff was…read moreprofessional and thorough. I was in and out in just under an hour!

Very professional setting with friendly staff. The initial appointment was very thorough and…read moreanswered all of my questions. After that visit you come in once a week for a quick shot. I have noticed an increase in energy, better sleep, and improved performance during sexy time lol.