My final answer: MetLife's Customer Service makes mistakes, but, at least in this case, they did the right thing:
MetLife Customer Service called me today. After reviewing my phone calls with the MetLife Customer Service Reps regarding the policy cancellation issue (see previous review), MetLife decided they were going to give me a refund even though I didn't want one. What I really wanted is for MetLife to make this form clearer. I was told by Angela, in Customer Service, that a change to the form is in the works AND they are processing a refund. Thank you very much for taking the time to reconsider this situation. read more