I recently discovered Tech Nav. I went to their shop in need of help with my gaming computer…read more Previously I went to visit 3 other tech repair stores, and no one could seem to figure out why my PC was not booting. Tech Nav was my last resort, and they did not disappoint! As soon as I walked into their store I was greeted and welcomed. They were very friendly and professional. After explaining the issue I had been having with my computer, they asked if they could plug it up at one of their workstations and give it a quick diagnosis to see exactly what was happening. I was more than happy to let them and quite pleased because honestly, I expected to leave it with them for a few days before hearing back after seeing how busy they were! The technician spent some time trying different troubleshooting methods and using different tools to figure out the issue while at the same time explaining step by step exactly what he was doing and what he was looking for, which I appreciated very much. After about 15 minutes he was able to pinpoint the issue and figured out it was my processor! He had explained that usually CPU failure isn't super common, but it happens. He mentioned that he luckily had a good/working CPU on hand that would fit the socket on my motherboard so we could test and 100% verify that was the issue. I agreed and he took apart my cooler and pulled out my CPU and replaced it with the one he was testing with, then after putting it back together, hit the power button and BOOM! My PC immediately booted up like normal! I was absolutely ecstatic and relieved I was able to finally get some answers as to why my PC wasn't working! They also took the time to offer and inform me about multiple options on where to go from there. We could keep the one he replaced in the computer, which they did mention it was used, or they could order me a brand-new processor from one of their vendors. I went for ordering a new one, I even went with an upgrade! About 3 days later I received a call letting me know the part had arrived and my computer was ready for pick up! Overall, I could not be happier with the service from Tech Nav! They never charged me for any of the time they took diagnosing it either! If I could give more than a 5-star rating I absolutely would! I highly recommend Tech Nav, great service, friendly staff, knowledgeable, and great pricing!!!

Took in computer to be updated to Windows 11. They were busy but felt they could get on it fairly…read morequickly. Two months later, I was told they had the parts, but had not worked on it. After visiting the shop a couple times to check on the progress, they finally started working on it. Finally it was delivered back to my home. They failed to bring the dongle to hook up the wireless keyboard, so there was a delay in the setup. When we got the computer, Windows 11 had been installed, but no product key was supplied. I had to obtain it myself which was an added expense of $78. They were supposed to install an anti-virus software, but never did and never returned my call concerning that. The unit won't wake up from sleep mode from either the keyboard or mouse, although the settings in the computer says it should. They never returned my call regarding that issue either. I do not recommend this servicer to anyone.

Took 2 all in one desktops for service and the service was done with quality a good person with…read morebetter customer service

Excellent service! Excellent value! Eric tested the suspected hardware after a short conversation,…read moregave me replacement part price options, and taught me a couple of things about PSUs I did not know before. He is a super down-to-earth guy, and provided excellent communication throughout the entire repair process through text messages. I highly recommend. Edmund in Lenoir City : )

This is the second laptop Chuck has worked on for us and we are so thankful that we found him…read more He's quick, though and reasonable. Easy to talk with and explains exactly what he found and what he is going to do in terms that are easy to understand. Highly recommend PC Service.

I've known Chuck for many years and his wife also. He help me a lot with my computer and built me a…read morefew computers. I've always had the same problem having to much stuff and bogging it down. He's always been patient with me and never put me down for me doing it. He always fixed it and never charge me a arm and leg and he gives you a price and sticks with it. I'm not looking forward for him to retire if he ever does but i've been to a few people who work on computers and he always done good with me.

Phoned this group to do a home/business service on an HP Printer. Called the dispatch number…read moreprovided on the website. The "dispatcher" that answered the phone was very disinterested immediately upon answering. I offered information as best I could, but he kept "hmmm"ing to the point that I eventually just said, I'll find someone else who might be interested in helping me. Even if not interested, call could have been handled with a bit more professionalism and enthusiasm.

Anyone in the Sevier County area who may need help mounting TVs, installing home theaters, fixing a…read morecomputer, or solving any high tech issue that naysayers tell you just "can't be done," call Eddie Nelson at TCS. Eddie is a genius!!!! TCS Computer Repair and Networking is an excellent resource for all of us who live in the mountains..... The company primarily serves as Information Technology support for cabin rental businesses and corporate entities have recently just started providing technical services for homeowners too. I'm so lucky I found this company!!!! They not only mounted my new TV on an old mount that I didn't want to replace but fixed an issue that has been costing an additional $50 a month extra for because I listened to an installer who obviously didn't know what he was talking about.... This guy knows!!!! And I am happy, happy, happy with the work!!!!!

These guys definitely know what they are doing I gave my computer to them and they had it fixed the…read moresame day. They have good manners and they fixed it at a good price aswell.

Andrew made an appointment to come to our home. The soonest he could do was 4 days out, which was…read morea Friday evening. He said he would call before he came. He did not show up. He did not call. He did not respond to my voicemail or text. So we are left in the lurch, over another weekend, with no access to email. We are very disappointed.

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

Outstanding customer service! Matt was not only very helpful and knowledgeable but also offered…read morereasonable pricing. I won't hesitate to turn to him for my future fingerprinting needs. He's truly a valuable asset to the community!

Letting everyone know I found a winner. After reading positive reviews after positive reviews I…read moredecided to try Bassett Small Engine. I met Bill and Rose and like all others before me, I found them both to be the real deal. Both are eager to serve the public with expert care and advice. On this occasion I brought them my Mantis Tiller. Hard to start was the problem. For a low fee he checked out the unit and found a bad ground wire, carb adjustments and a new spark plug. Runs great. Took the 21" Toro Recycler in when I picked up the Mantis. So glad to have found Bill and Rose. Also good is that they are a Husqvarna dealer as I have a 54" zero-turn that one day will need care too!

My husband and I brought a RYOBI 2300 PSI 1.2 GPM High Performance Cold Water Corded Electric…read morePressure Washer. It stopped working so I called RYOBI they told me to come here so we did 2 days later Sat. June 3,2023. They had us feel out paperwork so we did and we asked for a copy they said we did need it.. So I took a picture of the paperwork and of the front door thank goodness.. I called back six week later talk to Rose and a man, they told me the part was coming to my house so I asked do I bring it in when I receive it or do we have to put it on are selfs? She replied with sarcasm no your get a new unit.. She told me part! I didn't understand.. As she was speaking to me I can hear a man tell her give me the phone number to RYOBI let her stay on the phone for an hour and a half.. I didn't say anything and stayed composed, and I ask for the clam # I just did understand why no one informed me after 6 weeks that that's what Ryobi was doing.. I feel that my product was never looked at they just told the company (Ryobi) that.. They have so many customers they are overwhelmed and are very disorganized.. The day we drop off there was a ELDERLY man in there picking up his tool and they couldn't fine it, that was Our first sign.. The second one was when Rose said they had over 150 clients tools they were look at.. We unfortunately will not be back.. I give a * for poor customer service.. The only positive thing is that RYOBI is send anew one and we are not out 400.00, and that if I ever receive it to day is now July13,2023 !! And the man was Right I now been on the phone for over an hour with Ryobi, but this was way fast then waiting 6 weeks