Went to this store to change our phone carrier. When we received our first bill it was a lot more…read morethan we were originally told. Went into the store and found out the person who signed us up had been fired for stealing and that NOTHING he had told us was correct. Asked to speak to a manager and was told unfortunately there was nothing they could do and that they would not honor anything the employee had quoted us. We are now being billed for the 2 phones we originally turned into Tmobile. Went back in the store today to discuss this with them and guess what? We were again told there is nothing they can do. If you're looking to waste time and money this is your place.

No help from employees. When asked for help , was told I need to wait to be helped that they are…read moreunderstaffed but she want doing anything at all but on her phone. While the other guy was actually working . LONG WAIT TAKES FOREVER JUST TO PAY A BILL. I can go to abq by the time they help u. . James rocks tho !

Employee by name of Jenny at Los Lunas NM on Main street location was very, very nice! She…read moreassisted me in solving problems regarding my account in a very quick, professional manner. My bill was straightened out and she assisted in making sure my service was reinstated to my satisfaction. She helped me in a way that many people wouldn't, she's very kind and in my opinion deserves recognition! Thank you Jenny and God Bless you! A. Sandoval.

I cannot recommend this Verizon dealer enough. I had a…read moregnarly situation with my brother's phone and working it out was left to me as my brother was not well enough to do it himself. Danny was knowledgeable and thorough, guiding my steps with patience and professionalism to resolve my issue. He absolutely went out of his way to assist me, and I was so very grateful. "Joshua" was there as well in the store, and although he did not assist, his presence was a pleasant addition to my experience.

Took my daughter in to get a new phone as she destroyed the other. Salesman was very nice very…read moreinformative very accommodating. She ended up getting the phone that she wanted and we walked out of there happy. Do you have to go at just the right time because if you don't you will wait a long time.

Excellent service! I went in dreading the cost and wait time to have my son's phone repaired after…read morethe charger broke inside. Steven was incredibly helpful, no gimmicks - quick, friendly and professional service. Highly recommend and will be back if we ever need phone repair!!

and that's a gift.... MAJOR issues..took my iPad there over…read moreand over and over...(6times) ..was told to "take it to the repair shop or APPLE. I stated " you ARE the repair shop" ..I was told I didn't understand what she was .. after 4 times of the same words..I got angry and said "you are the Fing repair shop"....left..went to Apple they couldn't do anything as "the REPAIR SHOP" was responsible. Spoke to 2 other local "repair" shops..who told me : 1) they had had similar issues brought by people from the same "repair(non repair shop) 2)i was told I had to buy another IPAD. It was ruined. . hundreds of dollars later....supposedly fixed....came home to my typing going to mandarin, battery (which was replaced) running out like it did before it was replaced....now I get some "box " on my screen that shows up out of nowhere... and also when they "repaired" it I've lost a lot of my stuff. After a lot of pushback from the owner I believed We left on good terms....and thought ..hoped..I had a repaired IPAD. I have put off writing this as I keep hoping all this too would resolve" NOPE...been there too many times..dealing with it every day this week. No point in taking it back. They got paid. They dont care Just an fyi..the CPR are franchises .i have spoken to other locations and also took my IPAD to another local CPR...all agreed the situation was atrocious.

I purchased y first iPhone through T-Mobile. That was a huge mistake. Apple makes the device, and…read morehas retail stores to purchase from. My first Mac was an M2 MacBook Pro 15". I walked in, specced the system, and bought it. The gentleman that was helping me was thrown off, and not the best example of my experience with this by-appointment preferred store. But then, I was a walk-in, and don't really talk to people. He helped, I left with my computer. A few days later, I bought through Apple Store, set an appointment, and bought my Apple Watch 8. I still use it, I'm still happy with it. I'm also still happy with the physical Apple Store. They helped me with the watch, new bands, and integrating all of my devices. When it came down the pipe that Apple would be blocking access to blood oxygen on new devices, I got ash ultra . Again, I love the product. I got it at Best Buy, though. Because they were the only guaranteed O2 functioning watch carrying retailer. 2 years later, the watch called 911 when I was in a serious motorcycle accident. The watch died. The face and crystal shattered. I landed kinda on my watch, kinda on my helmet, mostly on the armor... The O2 ban was in strong effect, which could have been the end for me. With a terminal lung disease, that watch is my "should I put my oxygen on " lifeline. I explained my situation to the person who helped me. They empathized (without apologizing... seriously, if you know someone that's dying, don't apologize unless you are the reason!) She explained the situation to me, I understood: probably no functioning O2, for the foreseeable future. Watch got back early. Their no fix policy on broken watch faces had me a little sad. I charged it on the ride home, put it on, and absently checked my O2. This store, and Apple, went the extra mile to find a visible replacement, a pre ban manufactured ultra 2. My oxygen was at 94. THAT. The extra for a customer whose life would have been severely affected, and whose lifetime income generation CANNOT exceed 9,000, because of simple known life expectancy. That is the above and beyond that landed 5 solid stars, a lifetime brand loyal customer, and a recommendation from a person who spent 25 years in the infotech, infosec, and cybersecurity sectors.

Dear Apple Support Team,…read more I am writing to share my appreciation for the excellent service provided by Kenyanna during a recent phone call. As someone who is not very tech-savvy, I truly valued her patience and expertise while helping my family resolve a computer issue. Kenyanna demonstrated outstanding technical knowledge and exceptional customer service skills. Thank you for the support over the phone via customer service. Getting good service in the store is hard and your customer service line over the phone was great because of Kenyanna great service.

I was absolutely floored by the expertise, attention to detail and patient attitude of Jake, who…read moreassisted my wife and I with a phone switcheroo that most associates would have brushed off. The guy was outstanding, and the experience probably rivals the very best I've ever encountered when it comes to modern technology which, I can assure you, is no small feat. Here's what happened, and what he did to help. So the beginning of this story is pretty unbelievable. About four months ago, I lost my brand new $800 iPhone 7 Plus. Plum lost it, downtown. My wife was an angel, she gave me her phone, she bought a refurbished Android, life was not good. And then four months later she gets a text from someone claiming to be a high school kid who had the iPhone and wanted to give it back -- he'd found her information on the phone. We go to meet the kid, he's indeed a kid, I ask him what happened with the phone. "I'll be honest, man. I tried to hack it, and erase it, and sell it, I couldn't do anything with it. And so I thought I should give it back." He seemed like a nice kid. "At least you're honest about being dishonest," I told him. As it turned out, the phone was in great shape, other than the missing SIM card. We brought all of our devices (both iPhones and the Android) into this GoWireless location, Jake assessed the situation, told us that there would be a small fee for the work, and then he went to work, contacting Verizon (twice), Apple once, and carefully running through diagnostics, switching over contacts, everything. I honestly assumed that, because this company is simply contracted by Verizon, the service would be shoddy or less dedicated. The opposite was true.

BEWARE BEWARE BEWARE, $80 life time glass on IP11. Could not log into app. Called and was sent to…read morean adult chat room. Went to local store, showed receipt, girl would not help. Said I have to access app. App would not acknowledge password or email. The girl at the Eubank store would not assist in any way. Finally went to Best buy... Do not Waste Your Money !