I'd like to start by saying that I've been a loyal T-Mobile customer for a long time, particularly…read morefond of certain locations due to the quality of service. Unfortunately, this review comes with a tinge of disappointment. For over a decade, my husband and I have frequented this particular store and have consistently received exceptional service. However, during our latest visit to the main store in the mall, which I adore for its service, we were assisted by a young lady whose name I didn't catch. Her body language conveyed a lack of enthusiasm for her job, although I don't expect over-the-top energy or constant smiles, I did, however, expect her to at least offer a semblance of a smile and to be eager to assist us. my husband wanted to look at a particular phone and he was asking I was taken aback by the apparent unwillingness to work; the employee looked up his plan and informed him in a tone that seemed bored and disinterested. She even told another customer who was entering that they would have to wait a few minutes. When the customer didn't hear and asked a question, she replied in a snarky tone that they would have to wait, prompting the customer to apologize and step back, all while we were standing right in front of her. I understand that they have methods of helping and to maintain proper assistance they have people wait. but the way she was talking...it rubbed me the wrong way. She reviewed all my husband's information and, in less than five minutes, informed him that he couldn't proceed because his plan was no longer eligible for the promotion they were offering. As she shut down the computer all while looking bored out of her mind, she suggested plainly that he might have better luck attempting the process online through the phone manufacturer's website, So, we departed from the store under the impression that he had only one option to proceed with. However, a few days later, he contacted our usual home location, and while the young lady was partially correct with the information she provided, she was dishonest about his inability to proceed with getting a new phone on the day we visited. We will be getting a new phone but not at the mall location. I strongly recommend that if you work on commission, you should remember to be knowledgeable in all details to provide the best service for your customers.

From the owner: Visit the T-Mobile store in Brownsville and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2370 N Expressway Hwy 1370 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went in to have a phone transferred from 1 to another And while they started being helpful I…read morereally wasn't there to buy anything so they just left me on my own waiting for the updates and then they passed me around to whatever sales person was not helping somebody else who was actually buying something. I felt like I did not get the attention that I deserved being a T. mobile customer for a very long time.

T-Mobile has only been a headache ever since they bought out sprint. I would never willingly sign…read moreup for T-Mobile. I came into this location to switch the chip on my grandpas iPhone and apparently this iPhone is not compatible with T-Mobile. It's one of the newer iPhones so I don't see how this is not compatible with a larger phone company. They stated I needed to buy a new iPhone in order to continue on the plan with T-Mobile which honestly I am just ready to drop all my lines off of T-Mobile. Ivanna was rude from the minute I walked in and just told me over and over that she could not help unless I bought a new phone. Which is weird because T-Mobile sells this exact model on their website. Do yourself the favor and stay away from T-Mobile.