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    Metro by T-Mobile

    5.0 (1 review)

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    2 years ago

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (7 reviews)

    $$

    I ordered a new I phone 13 and 2 Samsung galaxy watches from T mobile sales on the 12th of April…read more When I receive these watches I could not get my phone to pair up with either of the Samsung galaxy watches looking online I found out that Samsung does not work with iPhone and I called technical support to tell them that it didn't work they sent me through hoops for over two hours trying to get this watch paired which they never did. After being transferred to somebody else to try and get this settled about getting a different watch and getting my return label so I could send my phone back for the upgrade I never received the labels and spent hours longer trying to get it straight. I called again on Saturday spent a couple hours trying to get them to send me the labels they kept trying to send them and staying I never did get them and finally they said well just go to the T-Mobile store and they'll take care of it. I got into the T-Mobile store today the one by Lowe's and the Lady Cheresa, Tells me that they can't return them there I was not going to leave I told them that I would contact customer service that they told me to take them there and the I wanted to get this handled so she helped me with customer service and after two hours of being in the store when she finally understood was that I did get one of the watch return labels but it was not emailed to me it was in my T-Mobile account and that when they set up my account they put a dead online onto my iPhone so that it didn't log in the discount after spending a little while with that across the pond, teresa told me that she would have to call in the morning because everything we were talking went overseas and it would have to be taken care of with an American part of the company. In conclusion I'd say go to the T-Mobile store by Lowe's if you have anything you want to do with T-Mobile because it's obvious that the T-Mobile customer support from corporate is ineffective and inept

    We were in the mall store and had Brookelynn. She was rude, impatient didn't answer questions…read morewithout eye rolling or sighing. We ended up having to finish transferring at home because we got more help on the phone. We won't be going back to that store. We were in there forever. She doesn't like her job at all. Made more than 1 comment about she couldn't wait to have a break. Awful!

    Metro by T-Mobile - mobilephones - Updated August 2026

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