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    Metro by T-Mobile

    4.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    1 year ago

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    AT&T Store

    AT&T Store

    3.0
    (2 reviews)

    Serenity was super nice, and was able to take care of my issue within 10 minutes. Great customer…read moreservice!

    HORRIBLE experience at "The Landings" AT&T Store…read more Sales rep was slow and did not listen. We purchased an after-market phone online for my mom thats just a basic phone. AT&T does not offer a good quality "senior" phone and mom is "technology challenged" so getting her an iPhone or Android is out of the question. We went to AT&T Store to get a new SIM card for the phone we purchased. We were informed that the after-market phone was not compatible with AT&T and that it was 3G - when in fact all we needed was the correct size SIM card and the phone is 4G and is compatible - says so on the box and the website. Sales rep did not listen - was extremely slow and did not want to assist because this was not a sale and was not making a commission He fumbled around attempting to get the sim card out of the old phone and then after lying to us about the new phone told us her old phone was not working at all... but was working when we walked in the door before he messed with it. Lost ALL mom's contacts while messing with the phone and he allowed a paying customer to walk out the door with a non working phone.. I took the phone to AT&T Lithia Springs store where I received EXCELLENT service. They replaced the SIM card and phone was online in minutes. I did have to wait for 4 people in front of me but once they got to me it only took a few minutes. Fast forward a few days and there has been an increase in my bill for almost $100 - seems the person at "The Landings" added a phone to my account rather than just swap the physical device... Had to spend an hour with AT&T on the phone getting this taken off... Please get a service rep that has been properly trained and knows what he's doing.

    T-Mobile

    T-Mobile

    2.8
    (9 reviews)
    $$

    Worst T-Mobile customer service ever. My wife and I went to upgrade her Samsung watch. All the…read moreemployees were stilling in chairs outside the store with music playing like they were at home. When asked if we could go in the store the sales associate responded with "What yall need?". I stated that my wife wanted to upgrade her watch, he leaned back in the chair and said who has a Samsung watch?" I'm 100% sure he was high. The other three women were just sitting outside on their phones. No one looked up, no one even tried to assist us. I said we would go to another store because it appears no one wanted to work. He laughed and said yeah you're right. I don't know what they have going on at that store but it is by far the most rudest experience I've ever encountered at any T-Mobile location.

    I walked into this T-Mobile store looking for an iPhone 15 screen protector and was greeted by an…read moreemployee who was lounging in a chair with her legs propped up. When I asked if they had one in stock, she immediately said, "We don't have it." I politely asked if she could check the inventory or see if another store had one available. Instead of helping, she simply repeated that they didn't have it and never even got up or attempted to check the system. There was no effort to assist or provide any customer service. I understand if an item is out of stock, but the lack of professionalism and unwillingness to even look into it was disappointing. It's frustrating when employees seem uninterested in doing the basic parts of their job or helping customers.

    Metro by T-Mobile - mobilephones - Updated August 2026

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