In January we were in the Hallendale T-Mobile store as I had a new phone as my previous phone took…read morea swim, and I had major issues trying to use it. I purchased my phone elsewhere. I was very frustrated and needed help!!! Store number 954613727, Kevin and Fernando, helped me. As a tourist in the area, I felt very lucky that someone would take the time and changed my day from frustration and sadness to joy and feeling very blessed. Thank you, guys, your service was so appreciated!!!!!!!!!!!!!!!!!!!

After a perfect experience picking up a New S10 last week, the "lifetime Screen protector" bubbled…read moreso knowing I simply needed to go to any T-Mobile authorized location to have it replaced I stopped around the corner from home to get this done. Unfortunately the customer service at this particular franchise is a joke. They looked up my account verified the insurance than kept telling me the screen protector is not part of the coverage? ... I explained it was purchased a week ago and its on the receipt. THEY INSISTED I go back to the store where I bought it. I try to persist but they were adamant they had no intention of helping me with this issue. I can only assume that either since being fairly new location that they were not properly trained or the fact since I didn't buy the phone or the accessories here they had no intention of helping me. Went back to the location where I bought the phone and they brought up my account, verified everything and replaced the screen protector without question. Not sure what is going on with this particular location as I have never had issues at any other franchise location regardless of where the phone was purchased. Either train your personal better or tell customers you aren't helping them if you didn't buy the phone there either way I wouldn't spend a dollar at this location ever. Completely Incompetent. AVOID!

Extremely disappointing experience. I would not recommend this place. Always review your bill…read morecarefully, or you may end up paying for services you didn't request. Their main focus seems to be upselling and charging for as many services as possible, often resulting in unexpectedly high costs. I visited the Aventura location and was shocked to find that the exact same services were priced almost $200 higher compared to another location. The pricing is inconsistent and feels misleading. Be very careful and double-check everything before paying.

I purchased a phone case & screen protector & was told they had a lifetime warranty. The…read moresalesperson didn't print out a receipt for me & threw out the packaging. I assumed to rid of waste, but they actually took away my warranty, as these items needs registered. As you know buying in store accessories isn't cheap & I never would have purchased expensive accessories without the warranty guarantee. The people who work here are predators. I also wasn't told that I was opening an additional phone line by purchasing an Apple Watch. I just wanted the watch. They also lied about my contract length & it's actually 3 years instead of the 2 that I was told it was.

Stopped by T-Mobile to get my screen replaced and ended up waiting about 45 minutes before being…read morehelped. I was greeted right away and added to the waitlist, which I appreciated, but they only had three people working and it clearly wasn't enough for how busy it was. The staff was very friendly and professional once it was my turn, so no complaints there. Just wish they had more team members available to help during peak hours because the wait definitely tested my patience.

Joao was very helpful settiup three new lines and internet .. efficient and capable.. fast and easyread more

Terrible, slow internet services. Canceled my service prior to the new billing cycle and was forced…read moreto pay for the upcoming month. WHAT AM I PAYING FOR??? Told by an agent I would be sent a label to return their box, never received the label only for them to go into my account I pay from and charge $55 for another month and a $100 non-equipment return fee. Save yourself the aggravation, and find another service. I'll be writing the BBB to resolve this mess!

Great internet provider. I was a little skeptical when my bldg informed us of this new unknown…read moreinternet host but their month to month option and price point were reasonable enough to try. Install was quick and easy, no hassle, I just bought my own router. I've had them for about 5 month now, internet has never gone down, never had to call them for anything.

Wondering why I didn't switch to VoIP sooner... ActivePBX handles the phone system for my software…read morebusiness. Forget using cell phones when all your remote workers (in my case software developers) can use the system from their home offices. This allows me to setup teleconferences for remote meetings among other cool features. I wouldn't even know how to set all this up without the help of their support team. If you're moving to VoIP, give ActivePBX a call and they will help you transition from the old phone system in your closet to the new way of doing business.

Using ActivePBX at my real estate office for about a year now and we're much happier in comparison…read moreto our old phone system. What really stands out about these guys is that we are constantly making changes and they are always readily available to help out. With my old phone provider, I had to make a service ticket and wait for an IT guy to show up. To make matters worse we would have to pay for this service!! The ActivePBX support team is priceless. Highly recommended!