Went to this store to change our phone carrier. When we received our first bill it was a lot more…read morethan we were originally told. Went into the store and found out the person who signed us up had been fired for stealing and that NOTHING he had told us was correct. Asked to speak to a manager and was told unfortunately there was nothing they could do and that they would not honor anything the employee had quoted us. We are now being billed for the 2 phones we originally turned into Tmobile. Went back in the store today to discuss this with them and guess what? We were again told there is nothing they can do. If you're looking to waste time and money this is your place.

No help from employees. When asked for help , was told I need to wait to be helped that they are…read moreunderstaffed but she want doing anything at all but on her phone. While the other guy was actually working . LONG WAIT TAKES FOREVER JUST TO PAY A BILL. I can go to abq by the time they help u. . James rocks tho !

My husband and I went into the VERIZON store on Main Street in Los Lunas, to check out the new…read moredeals they had on phones. We were greeted the minute we walked in, and helped immediately. Ryan Griffin was very knowledgeable and friendly. He didnt give us the runaround and went straight to the infomation we were requesting. We had a previous appointment and told him we would come back afterwards.....which I'm sure he doubted..... True to our word, we went back, and ended up purchasing 2 new phones. This was the BEST experience we have EVER had anywhere!!! Thank you very much for your time and patience with us. Keith and Teresa Roe Los Lunas, N.M.

My husband and I went into the store to talk to the store manager, Ben regarding my tablet that I…read moreaccidentally smashed and how we can lower our bill. Ben not only told us about the insurance we have but also told us about the deals on our existing phones that would drop our bill but also sold us phones that will drop our bill even further. We have always received great customer service here. Jan and Paul M. Belen, NM

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

I would highly recommend this company. Roxy the owner came out to our office to fix some phone…read moreissues . She was on time finished within the hour min labor rate and was very knowledgeable in her business. She also had a friendly personality and great customer service. We will be calling her again if we need service in the future.

From the owner: D&M Communications offers a fine line of telephony equipment. Many popular features and…read moreapplications include voice messaging, Automatic Call Distribution (ACD), Voice over IP, Automated Attendant, Call Screening, Caller ID, etc. D&M can offer your organization a cost effective and highly functional system, which is professionally installed, and customized for your specific needs.D&M can design your network infrastructure, providing you with a cost-effective and standards-compliant network.For most organizations, the inside wiring is the largest and most complicated portion of their network cabling. It is also the most likely source of building code violations and fire hazards, if not installed properly and carefully.Also organizations rely on over-head paging systems as a vital component to their communications infrastructure. A properly designed and installed paging system provides a comfortable and effective means of contacting people who must stay within reach, even when roaming about. D&M can provide your organization with an extremely flexible system to meet the needs of office, warehouse, manufacturing, or outdoor applications.

GOOD SERVICE, GREAT EMPLOYEE! I went to get a new phone…read moreafter i dropped it while getting out of my car. I was near the location in Belen, NM. The salesperson Todd was very knowledgeable and helpful. He was patient and genuinely happy to help me. Unfortunately this level of service is not as common nowadays. He also explained i can use 911 even if my service has been interrupted. Wow! I love the phone he recommended, and with Metro by TMobile , cell service is one thing i don't have to worry about, only operating the new phone lol.

From the owner: Best 5g network read more

We made the mistake of signing up with ACT when we purchased our home since the previous owners had…read morean established relationship with them. First and foremost they bind you in a 3 year contract and you have to pay out the contract in order to cancel service. We have been disappointed by the service that ACT provides once an alarm goes off. We have worked with several alarm companies in different cities but have never seen such a poor and protracted response time when the alarm goes off. There has also been the occasional time when they did not call us for almost 30 minutes. When our alarm has tripped and they have called many times they don't even ask for the password before canceling the alarm. I certainly have felt no sense of security having them as our alarm company. I would not recommend them at all.

From the owner: Electrical Low Voltage Systems Fire Alarm Systems,…read moreProtection, and Monitoring Security & Access systems Networking Telecommunications Camera CCTV systems Internet & VoIP Cabling and Config Special Testing and Inspections