Went in there to sign up for two Samsung watches LTE ( stand alone ) for my Children to use for…read moresafety purposes. I ended up dealing with the most incompetent not only store manager, but also area manager. She gave us two watches that were not activated. Stating that these watches will become activated in a few hours. It took her three days to find out that Samsung standalone watches will not work without buying and activating Samsung phones, even though I told her from the first day that I called Corporate office, and they told me these watches will not work without phones. But she being a know it all, and so proud she would not admit She was wrong. She had the watches for three days without having the decency and competency to call me and tell me what I already knew, until I went to the store on the third day to inquire about the status of the watches , she would not come and face me. She sent one of the technicians to tell me that these watches will not work without buying an activating new Samsung phones..well done Miss Incompetent Manager, Well done T-Mobile.

I went into the store to ask a discrepancy in the bill and the self assigned manager Camilla…read morerefused to let me talk to the sales person who sold me the plan. She was so rude. No way to run a business.

This place has gone downhill. First, the door was locked on a Sunday afternoon and the fellow who…read moreopened it had to spend ten minutes on the phone talking to someone to find out why it kept locking. He kept addressing me as "Boss" although I am old enough to be his father and although I told him my name. Is someone like that ignorant? Untrained? Both? He could not deal with my matters...he could not find my account in the system using my cell phone number(!) and told me I needed a pin number which I do not have. My Mass. license was not enough!! I went to the Veriizon store in the Rockingham Mall and the people took care of my matter. However, I am ending my relationship with Verizon (more than 20 years) because of the horrible service in Methuen and Salem.

Staff was knowledgeable and helpful, patient and pleasant. Lowered my monthly bill. Had ample…read moreoptions of new items and accessories. My experience was that they went above and beyond and were a pleasure throughout.