Scammers!! All employees are foreigners trying to sell you a phone. Said my phone was broken and tried to sell me a phone. Took it to another location and they fixed it easily and for free They won't help you here read more

Abraham and Baz made my trip to metro to get new phone so nice. Both of them showed excellent customer service, were kind, polite, and very generous. They were very helpful in helping me find a new phone and were very outgoing. I absolutely recommend coming here !! read more

Manipulated, scammed, and untrustworthy. I sympathize for the customers that do not speak English because the employees at this location, have taken advantage of every other client by robbing their innocence and their money. My cousin made a purchase and somehow a bundle was included with a phone and accessories. I accompanied him to speak to who helped him due to the language barrier. One of the employees, Ana, was the one that I thought helped my cousin and satisfied his purchase. I asked her why was he charged for multiple items. Her response was a "bundle". I asked her to show me the promotion since it wasn't being promoted at the store. She couldn't show me because it was only on her computer. I told her to make another purchase to show me this promotion. I could tell she was getting annoyed but I was too because she wasn't going to swindle me either. She showed me a discounted phone deal WITHOUT the accessories. I told her I don't see the bundle promotion and I showed her the promotion of a buy one Galaxy get one free on their website. As soon as I showed her that deal, she immediately said, "okay, i will refund you your money." I was in shock and upset on how she defeated she was by being caught red handed. She has lied and manipulated to my cousin and I can only imagine on the attempts she and her colleagues have successfully scammed every other customer. The majority of the customers have been returning to this location because they made a payment in person and their phone doesn't work anymore. As if the payment was never made. If that isn't concerning enough, they need to rehire the entire staff. NO ONE AT THIS LOCATION SPEAKS SPANISH - ONLY ENGLISH AND HINDI. I was infuriated and devastated and I hope no one attends to this location. Her computer screen also seemed off as if it was portraying to be a Metro T-Mobile screen with a grey tab in the center as a decoy. Please don't let any non speaking English family or friends attend without doing their research, so they won't get scammed like my cousin. read more

Jenifer and katherine are really rudeee I sound never come back here agin my phone wasn't working to makes calls Jenifer told me she couldn't help me so I had to go the metro compony and make a complain I went to tell katherine because she's the m but ones I told her she took everything as a joke started laughing with Jenifer read more

I was first squinted with Alfonso over the phone after I called the corporate location in panorama because the employee working at the location thats 2 min from me was worthless. I called over to the corporate office and Alfonso answered the phone. He listened to my situation and had a solution for everything that was going wrong and told me to come in to his branch and he would take care of what I was told was the impossible. Himself and his manager were very kind and helpful, also extremely accommodating. He followed through with what he told me over the phone and made sure I left with what I came for. Thank you for taking customer service literally and taking that extra time to satisfy customers. If you are anywhere near Los Angeles and you need a metro store, it's worth your travels to make it over to the panorama city location corporate office. read more

It is great place to get your errands and payments done. They have an atm outside where you can automatically pay. Sometimes it gets crowded and there is a long wait line. They have great customer service. I have not had any issues here read more

THE WORST PLACE ON EARTH! I should have never brought a metro pcs in the first place. LETS BE CLEAR. But I tried to save a buck....why did I do this??!!! I feel like I've purchased a used car that I just keep putting money into, and this place is THE WORST customer service I've ever experienced. Edward and Veronica the managers are so lazy and move at 1 mp and the staff ...even slower. They all lie and say they're the supervisor when you ask to speak to someone with more information. And then when you finally get to the "higher ups" they are just as dumb as the staff. 2 hours for me to get some help... and both times I went I left without any of my questions answered. And basically the notion that, " you are stuck with your dumb ass phone- dumb ass." Moving on to Verizon $120 a month. But it is worth the freaking service! DONT SUPPORT THIS COMPANY! read more

I had a problem with my phone the cellular network was no longer available. I call METROPCS customer service that couldn't help me and asked me to go to the store. When I got to the store they called customer service that couldn't help me in the first place. Of course I got the run around and on one can solve my problem. There were fraudulent charges on my account and all they could tell me is pay the amount. NO IT"S FRAUD... Anyway I would not tell anyone that I like to use metroPCS their security system are so secure even you cannot get into your account...What a bunch of idot's... My suggestion is go else where because of them I might loose my business number of 30+ years...Also waited on the phone over an hour for one for their supervisor to come on the line. No solution in site. OH if you forget your PIN or question it's over. no one can help...REALLY. Hackers can access my account but MetroPCS customer service can't. What a joke. read more

They charged me for phone and service and didn't send me a purchase confirmation number and tracking number as well . When I tried to contact with the agents , they hung up phone on me . So, they changed me and didn't send me a phone and sim card . I became sure that they are scammers! Be careful everyone before put your information in this site !! read more

I went to the Metro by T-mobile store at 9070 Van Nuys, Panorama City, CA 91402 and the manager Jennifer refused to sell me the 4 for $100 plan even though it was advertised on the window. Instead, she would only sell me the 4 for $120 plan, which I did not want. This is fraud and a bait and switch. She provided no reason other than the computer would not let her sell the plan that was clearly advertised both at the store and online. I have since learned that the reps get a commission for selling the more expensive plan. I have reported the store to the FCC and BBB. read more

Metro by T-Mobile - Mobile Phones Near Me - Panorama City, California

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If I could rate this place less than 1 Star I would. Do not bother coming here. My boyfriend went to upgrade his phone with an old iPhone I had from a different carrier, but was unlocked. All they should have charged him was an activation fee. & instead they ended up locking both phones, the iPhone and his Samsung he already had, and left him with no phone. I had to recall sprint to unlock it for him and this time we decided to cal Metro to activate and it took them 2 minutes for what these idiots in the store took 45 minutes to try and do. & yet they charged my boyfriend but not under activation they gave him an iPhone adapter he did not want and charged him that and said it was the activation fee!? Are you fucking kidding me?? We want our damn money back. Idiots both a white and dark skin guy working today in the afternoon. We will be disconnecting our services with Metro and going to sprint bc of these gentlemen. Thank you and goodbye, your service needs to be fixed!!! read more

Metro by T-Mobile - Proof of what they charged him for the adapter and claimed it was the activation fee but no where does it say that!! - Mobile Phones Near Me - Panorama City, California

I give you one star to you guys because you guys not honest with the customer you always try selling more expensive and it tried to sell something the customer don't need it this is not professional I'm try to buy it a new phone I just do a cancellation of 1 and the manager say I cannot selling a person doing cancellation I need to wait 24 hours that's not true I was calling customer service and they already May complain of this location you got got to be honest with a customer especially with the manager stop robery and people money you guys are ready get paid for customer service what I do it just I just go another location the one is on Parthenia Street that's really good location you guys want to buy a phone I recommend in this but this location need to do in something I was really nice to give you one star you guys need to fix this read more

I switched to sprint long ago but came in today to pay a relatives bill and literally stood in line for 30 minutes. The customer service stinks, they don't acknowledge the customers as they walk in, they don't say they'll be right with you, they don't seperate the customers according to need because I just wanted to pay a bill and had to sit through hearing plans and wait for phone repair etc. get it together!!!!! read more

Wow.. all the poor reviews make me concerned and a little worried that Metro PCS may start to mess around with our bill.... But so far so good. Honestly, you get what you pay for in life and that can be good or bad depending on what your needs are. I was with Verizon for about 5-6 years. Was screwed numerous times by them. paid more than I needed to, had random data charges for apps that I never downloaded, and called HUNDREDS of times and majority of the time got rude associates... I really ended my relationship with them badly this last November. But after swithcing to Metro PCS I am happy again. For several reasons: I pay $70 a month for 2 phone lines when I used to pay around this prices for one with Verizon & I get unlimited (!) text and web - while with Verizon I had to pay and extra $15-20 for web and $5 for more texts. While there are a few setbacks like limited reception in certain places (just look at their map online to see where you won't get reception and plan ahead), I can't really say anything else Metro has done to me would make me rate them less than a 4. It may just be that I am okay with a reception that is not good in say Agua Dulce or in a basement! Other people who get bothered easily by this will not like Metro too much.... Overall, it's a great value for the price. read more

I've had Metro PCS for about a year. Which is about how long their phones last( that is if you take really, REALLY good care of them). However, this review isn't for the quality of the phones or the quality of the phone reception or the quality of the accessories. This review is for the Van Nuys store's customer service. Holy crap, I've never been ousted so fast with so little and confusing information. They're not clear on what they say, they don't know what they're talking about half the time and at the end of it, they just want you out of their hair to get on to the next customer. Honestly, there's only 1 or 2(and I'm being generous) "professionals" that have a vague grasp on the concept of customer service. Everyone else is too busy playing with their high-end 4G LTE company phone or wasting time in the back room. I'm pretty sure the security guard could do a better job than half the employees at this store. The worst part is that this is the only Metro PCS company store in the valley, as the rest are in central LA, I believe. If you want to try Metro PCS, avoid this location AT ALL COSTS. read more

I went to this store to buy a phone and while that experience was quick and pleasant, my subsequent return to the store was not pleasant. I returned to the store to talk about setting up a second line because of a promotion they were running that made a certain phone quite affordable. I was met with a worker who claimed they were fresh out of the phone in question but seemed to be lying. It appears he did this because Metro has a complicated set of rules about who can and cannot get a second phone and whether they can get the discounted price. So rather than explain these complicated and tedious rules and disappoint me, the guy just said they didn't have the phone. Later that day I learned from another Metro store that all corporate stores should have plenty of the phone in question. Really the blame lies with Metro itself, but stores should be 100% clear and honest about Metro's tedious rules. read more

This is the worst place ever. They offered me to change my number and that I was going to save more money and still have the same internet speed as I had in my previous plan and it was all bs. They made me waste my time and money. It has been very inconvenient for me to have to call metro and go back to the store to get my old number back. At the end I got riped off and didn't got reimbursed they even charged me $35 for supposedly activation wich it didn't make sense because the lines had already been paid for and were active. This is ridiculous and the staff and the manager didn't even apologize but instead gave me an attitude. This is the worst customers service I've ever gotten! read more

Bull shit costumer service worst ever I don't even go there anymore and I live half a block away so I recommend if you need good and pro service disregard that location ,, hey I m just trying to help the public read more

Downside: only corporate office in the valley Upside: the staff was actually very helpful and understanding about device issues and replacing my phone Overall its a drive to get here but as long as your nice and treat the staff right they help you out. read more

I got two new phones at this location, my first time getting Iphone. Alfonso explain to me the best options for my needs. I am very happy with the custmer service, I will definitely come back in the future. Alfonso is an amazing employee dedicated to customer satisfaction read more

ALFONSO GONZALEZ was amazing and awesome! THE BEST! Helpful kind courteous and knew what he was doing! Stood out far and above all the other technicians I've dealt with that MetroPCS!!! Thank you!! read more

Best of the best store I have ever walk in a metro store! I was greeted with welcome by employes, was ask if I needed help or have I been help out. Most important my boy alfonso was so talented! Thanks bro! For everything read more

The metro pcs store on Van Nuys near North Ave are the rudest most prejudice store I've been they don't treat you as a customer they treat you as if your a pille Carloes not have a job there or work with the public at all i SAT there for 30 minutes with not one customer in the store and then they threw me out of the store and refused service because I took a picture of the four of them just sitting there bullshitting I will never go to that store again and I might can discontinue service for metro pcs all together Metro piece of s*** read more

Metro by T-Mobile - Z an empty metro pcs store with employees just sitting there bullshitting and not helping the one customer that was there - Mobile Phones Near Me - Panorama City, California

I called this Metro PCS store and spoke with Alfonso he was very nice and heard my complaints about the trouble i was having with a phone i purchased from another Metro PCS store in North Hollywood Alfonso then told me to come in the store that day or come friday and he would help me out. So i showed up that same day and the place is nice and friendly great service first time being there i was promptly asked if i had been helped and i mentioned Alfonso and he then came up and i left a happy customer he was very helpful! Thanks again Alfonso! Phone is working better! If you ever need help call first and ask to speak with Alfonso he will help you! read more

Would rate the Metro PCS powed by T-Mobile as Negative -5! Metro was awesome until T-Mobile pushed into the place & now same Crap service as T-Mobile Always has provided! Went to port our 1 year old (paid in full) phone to another Carrier & suddenly a perfectly working phone is LOCKED, over 2 months later @ Metro\T-Mobile scam company still can't/won't unlock it after multiple calls as well as trips to Corporate store! We went throught the entire unlocking steps more than 6 times just to make sure we followed their company Policy! We will be filing a complaint with the Attorney General as the phone value is $300 & is being held hostage & is well OVER the 300 day active service limit they have on unlocking YOUR phone. Stay away from Metro powered by T-Mobile is my experience. Oh, please don't bother with a reply, We're Sorry as it doesn't fix the issue & it seems lies are the policy now. The last straw was on multiple calls/visits we were told "it would be No Problem to unlock the phone is we brought it Back to Metro PCS powered by T-Moble which is nothing short of Being Forced by them to put your phone back on their plan for 300 days Again before it May but probably WON'T be UNLOCKED! More like MOB tactics & your Not going to get away with it this time!!! SHAMEFUL BUSINESS TACTICS! And when we called them on it, they switched to well.... Maybe there's an issue with your phone that was 100% problem free before you tried to move the service! Shame on you all!!! read more

Walked in and felt ignored I approached a guy by the name of Ruben I believe he was a manager because it was not until I approached him that he mention if I wanted the be help by one of his reps. At that point I was already a little bit frustrated because no one will come and help. then I went about asking him about a case and even so it felt like I was bothering him or forcing him to show me around he pointed out where they were and walked away didn't even give me a chance to ask about prices or anything horrible service. By the way I was looking into buying two iPhones cash out the door for my kids. No wonder they have so many bad reviews. Definitely would not come back. read more

I'm an att customer for a while my bill is 157 a month for two lines. I have prepaid accounts for my kids on the side so I tried to take advantage of the deal metro has right now to get a family plan. But turns out this place denied me service after they took my lines and already had ported my lines into there account then they said they couldn't do it my lines where disconnected from at&t and the manager said they couldn't port my lines back to at&t. What I'm guessing this people are doing dirty jobs because I went to a second metro and they said that I had already activated an account with them and I couldn't do it again. ( Really). I'm so angry never again going to this place I don't recommend to transfer your lines there. I was left without lines. I lost my old plans because of this idiots. read more

I have been with this Metro PCS for about a year now and so far everything is been good. The reception is good,(considering that i hardly go out side of the San Fernando Valley) the price that I'm paying for 2 lines with text,talk and web is very reasonable, (good for my budget) so why a one star review?? well this one star review is only for this particular Van Nuys store, 1. The WORST COSTUNER SERVICE i had ever experience. 2.People there don't even know what their are really doing. Here are my reasons: 1.they cant answer a simple question if you don't take a freaking number,( i get it there is always people waiting)but not even one questions?. My turn finaly(after waiting for at least an hour)once i get to the counter i explained the guys the reason of why I'm there .-he says- oh ..... we dont do this type of work after 07:00 pm..- WHAT?? Well if you wouldn't take so long to call me it would of been before 07:00 because i been waiting here for more then one hour. He agrees to go on. 2.Ok. so the process started, this guy ask me for my phone number at least five times because apparently he was doing something wrong in the systems so he kept on asking the same questions over and over again. he would go to the back of the store about every 3 min ( not exaggerating) i guess he was asking some one else of how to do his job..( dude if you are new, is fine i get we all have to learn at some point, but don't freaking leave me waiting every 3 min and just be gone for like 5 min) bottom line is they really need to put it together because i spend two hours of my day there for something so simple, that i don't even want to think about how much time it will take if i wan to do something else .. If you have Metro PCS and you like it then you are better going to a different store ! read more

Feb 15 I came into MetroPcs authorized retailer (7550 Tampa Ave. Unit C. Reseda, CA 91335) to open an account. Karina assured me that the Samsung Admire would come in the next day which is why I opened the account bc I could exchange the Huawei (if use less than 60min w/in 7days) the next day. This number is used as my business line so I thought it was ok not using it for a day. I called Feb 16 to ask if they had it, Rosa said they wouldn't get it until Sunday (2/19). This was unacceptable. I went to another MetroPCS, which happened to be an authorized retailer who had an Admire & was told I couldn't exchange it bc the store had a different owner. I asked if my number could be transfer to this store since it's the same corporation, Rosa said no b/c of diff store owner & if I did that I would lose my # that I've had for 8yrs. This became frustrating--bc in addition to the problem calling the Tampa store was nearly impossible as Rosa never picked up! I had to call 13 times (according to my phone log) before she picked up! I called Metro customer service (888-metro8) and spoke with a manager, Ryan ID#60890, who told me to head into the corporate store on 9070 Van Nuys. Panorama City, CA 91402 (the ONLY corporate store w/in a 15mi radius of my house) and they would exchange my phone as long as it was in stores. I come into the corporate store and spoke with the supervisor (I did not get his name) who told me that he did not get a call from his headquarters in Texas and therefore couldn't exchange my phone bc it wasn't purchased in that store. I don't understand this! I was already frustrated with the whole ordeal and then I come into the corporate store, waited 45mins, was #2 in line (according to the monitor) when they called the lady in #4 to go up which I let go even though #1 made a big issue, and then was rejected help. The supervisor didn't even look apologetic! He didn't even offer a solution. I asked if there was a number I could call or speak to a manager and was told there wasn't one in. I gave the supervisor the number of the Tampa store and told him I spoke with Rosa today. He went into the back to make a 15min call to "try and resolve the problem." He came back and said he left a message for Rosa, which I don't believe because I've called that store all day and there was no answering machine, that store's number will give you a dead-tone after a few rings. Not only that but I felt animosity towards his comment about my use of the Metro line as a business line. He said that we shouldn't be using the metro plan as a business line, which is what metro discourages to begin with. I said that it was irrelevant of how we are using our phone but that the issue was that we were assure an exchange by Ryan and the store wasn't honoring that! While he's "trying to call the Tampa store" I'm calling Metro's customer service again to get connected with Ryan. I spoke with Ann ID#905003, whom I thought was a manager because that's what I asked for but she finally admits that she's only a supervisor and that her manager wasn't available at the moment. I ask Ann to connect me to Ryan and she told me she couldn't do that. I asked why? And she said because Ryan was at another call center. I don't understand, what is the point of giving an ID# if I can't ever reach that person again. I told her I was willing to wait to speak with her manager. She puts me on hold for 18mins (according to my cell phone log) only to come back and said that it would be a few hours before he couldn't come to the phone. This behavior was very suspicious! That and the fact that it was so noisy in her background that she barely could hear me--like there was a party going on. I had to yell into the phone so she could hear me. This problem was becoming ridiculous. Ann says all she could do was take my information, escalate the problem to the next level in hopes of resolving the issue, and then call me back within 24hr. I asked Ann how she would escalate the problem and she replied, "email." I was shocked at this method! I wanted results not to be pushed aside. (An email can be easily neglected since it is not a direct approach). I feel as if MetroPCS is one corporation with multiple sectors, yet each sector (authorized retailer, customer service, & corporate store) is acting as independently of each other. The lack of customer service in all sectors of Metro is appalling. If I had known this is how Metro values their customers I wouldn't have bothered with them. It is frustrating to talk to 3 different stores, 6 different people (most were managers and supers) and not get a resolution! The attitudes among all the people I've encountered in this ordeal can be summarized as rude, unhelpful, and unscathed by my problem. No one made an attempt to help me! No one offered me any assistance nor any solution. There is no customer appreciation! There is no corporate structure! I filed a complaint w/ BBB. read more

Just wasted 30m of my time trying to pay my bill while they kept skipping me over new clients, so if you are not a new client or have an extra 1hour to wait to pay your bill DO NOT COME HERE ,I actually went over to the manager and asked him if he thought it was right for them to be skipping me on the waiting list and he said YES because they take care of the new clients before payments ,that I had to wait ,go to the metro pcs over on woodman better,the girl there is really nice and it would only take you 5 m.To pay your bill read more

Is it possible to give half a star? In life you get what you pay for. Never has that been more evident than with MetroPCS. BTW if you've ever suffered the endless loop that is their voice-activated phone support I'll tell you how to bypass it at the end of this review. So, aside from truly shitty voice quality, frequent call drops, crappy coverage and the fact that texts and voicemails can literally take days to reach me, MetroPCS is evidently staffed by people who are insufficiently competent enough to say "Do you want fries with that?". It is the only thing that explains why after more than two months my international calling service still isn't working. I've called in to their second-level "support" desk three times and suffered the agonizing sould-destroying hell that is their corporate store (don't expect to get seen in under two hours - seriously! - unless you get there the moment they open), and after all that it turns out the bozos I've been dealing with have consistently filed the wrong paperwork to report my problem to some nebulous "advanced support" team who will fix the problem "in 5 business days". Five days??? So will they call me to confirm the problem has been fixed, or at least send me a text? "No sir, that isn't our policy" I could staff a helpdesk with a pack of retarded baboons and do better than these guys. MetroPCS is a role model of avaricious capitalism, being expert at selling the service but investing as little as possible in supporting it, and going out of their way to make it as hard as possible to get through to what passes for a sentient human on the phone when the inevitable problems strike. They have perfected an automated phone system that is designed to go in an endless loop of "OK, I understand you want to talk to a person, but maybe I can help you quicker - tell me what it is you want help with". No matter what variant of "support" or "helpdesk" or "customer service" you say, you'll get the same answer...except... Here's how to get by the service - even the corporate office didn't know this - the first answer you give to whatever question the system asks is "something else". When you are asked a follow-up question, say "something else" again - you then get transferred to a living, breathing (if brain-dead) human. Pass this on to anyone unfortunate enough to be their customer. I am changing carriers. read more

This store is terrible! Smells like URINE and SWEAT when you walk in! Been there 2 times and every time you see 3 workers just standing behind the computer screens doing nothing while you have a big line of people waiting. What are they doin? Checking their FACEBOOK??? Don't just stand there and help the line move faster! The line at the DMV moves faster than the line at this store! I had to wait 2 hours to port my number over from AT&T!!! Metro PCS SUCKS! Save yourself a headache! read more

I was sent to this store, because at the other MetroPCS in North Hills, didn't want to help me at all. They said, oh you have to go to the Panorama City store. So I came here and see 4 guys setting behind there computers. To busy to look up. And there's no one else in the store. So I stand there until someone came from the back and said, can i help you. I gave him my questions and then he said he couldn't help me! I just spent $200. At the other MetroPCS store for a new phone and that's all I get. Sucks!. How do these stores run a business? They can't even be nice to there customers. This the last time I buy a phone at metropcs!! read more

Atrocious customer service. I'd write more, except the other reviews have already done so. And let it be known, the customer service is horrible company-wide. It's practically impossible to speak with an actual person. The phone I bought came with a rebate. I had to mail in the info three times, the third time using registered mail, before they would accept the claim. But then I still needed to send them info that had been included but they said wasn't. As of now, I bought my phone 15 weeks ago, and am only now starting the "up to 12 weeks" process of receiving my rebate. I hate this company so much. read more

RUDE RUDE RUDE!!!! Came into this store because my bf had to pay his bill. This store couldn't get any more ghetto!!! But this review isn't about that its about their costumer service. Absolutely horrible! i was being "helped" by some nasty and rude worker named Melissa OMG i hope she was just just having a bad day and isn't this nasty. We were told that if u pay at a corporate office we wouldn't have to pay the $3 fee since this is a corporate office we were surprised when MELISSA tried to charge us the extra $3. When we tried ti explain to her what they had told us about the $3 charge with rudest attitude started saying well if the other person waived the fee that's them but am telling u now we always charge $3. I couldn't get over how rude she was even telling us that we can leave now. Its not about $3 its the principle. Metro needs to do a better job at hiring their employees. I will never return.to this store and am considering changing my service carrier and MELISSA IF YOU HATE YOUR JOB FIND A NEW ONE! FIND A JOB WHERE THEY GIVE YOU DENTAL INSURANCE YOU NEED IT. but then again its Panorama what do you expect. lol read more

I give this location no stars I go in to pay my bill and wait for over an hour and 20 min there lack of service is a disgrace to everyone in customer service you got the laziest manager I have ever seen in my life and that says a lot you have 7 employees including yourself and all you did was sit on your Ass I already called customer service filed a complaint and waited at your stupid machine that was not working to try for the 10th time and put my number in finally with the help of the agent on the phone my bill was paid and it only took her 2 minutes out of my 5 minute call 3 of which was complaining about this corporate store from now on I'm sticking to the mom and pop metro a least they know how to help people in a timely fashion unlike this place never again.... read more

I honestly have had bad experience at this location! The only reason and person I deal with is Alfonso.....He has always helped me and made sure I got the deals that saved me cash! Ask for him and you'll see. Thanks Alfonso for your awesome customer service! It beats the bad experience I've had with one of your member of your Management team! read more

I wish i can say good things about this place but I can't, this metropcs not good it ruined my life I bought a lg phone which i paid 108$ plus insurance and i ask the lady how the insurance works she told me "just bring back the broken phone and we give u another one" so 3 weeks later my phone broke i went back to the store they tell me "we cannot do nothing about it" i told them that is not fair hey people out there don't believe nothing they say they will eat your money scammers piece of shit hole read more

Some workers are very rude, one guy pretty much argued with me about getting the 60 dollar plan with amazon prime on it instead of my choice of the 50 dollar plan, i told him no about 3 times then he proceeded to assume i dont know what it is or have amazon prime even though i have it on fire stick at home . Then he begins to hassle me and heavily pressure me into getting two lines for no reason . What do i need 2 phones and 2 lines for? Im a single college kid what do i need with 2 of the same exact phones for ? i get to the counter and the next guy was pretty nice he asked me did i want some car connector that tells you whats wrong with your car but he wasnt rude and pushy, but the same freaking guy from before starts pressuring me . Im like no... this guy is rude and untrained in professionalism he is not there to help you,he just wants you to buy whatever he can get commision off of.I do understand its their job to convince and sell but being rude and a bully is not going to get you there, you get more bees with honey.My mom is getting a metro phone this week but i have already told her not to go to this location. read more

Horrible, waited about 20 min while people who weren't checked in kept coming and going faster than me, I ended going to the front where of course someone cut in front of me while the security guard was asking if I checked in while I explained that I was there for 20 minutes he just kept saying but did you check in literally arguing with me while I said yeah 20 minutes ago, so it turns out someone else took my place while they called the persons name I was with very silently and another customer said yes it was her, waste of time checking in and waiting because obviously they don't recognize people sitting and waiting 20 minutes competed to people just walking in, mind you they do take them first without hesitation read more