Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

The IPTV TiVo is awful, customer service disconnected my service while talking about rescheduling a…read moreservice call for a new modem. The TiVo IPTV box is the worst. The viewing guide is not accurate. Some of my favorate shows shows are on but listed as something else. The screen or power saver isn't adjustable for how much time until it activates. You are watching a movie or a series and the screen goes into the save mode if you don't hit the ok button. If you fast forward or rewind sometimes it rewinds or fast forward to the beginning or end of the program right away. The remote command are inconsistent for the least. My promo time ended and they charges me $100 more without any heads up the promo time ran out. I called when I saw the charges change and was able to get a new promo with a modem update. I scheduled the service to have the modem changed out with no issues. Then my wife had an appointment the day of the service and I called to change the service date. Who ever I talked to did something and while talking to them my phone internet and cable went out and would not connect. I had to call them on my cell phone to get this corrected and rescheduled the service call and confirm the promo information and price. I think between the my original call for the get a new promo pricing and the next 2 calls was about 3 hours phone time. My suggestion is to make sure you allow hours when you contact customer service and make sure your service is working when you are done talking with them.

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

OMG.. was assured this would be better then Spectrum... NOW with Planet, the picelation and…read morebuffering is terrible. Calling leads to being on hold for ridiculous amounts of time... not to mention I have been waiting on a service request for over a month... walk away... quickly Craig in New Paltz

Horrible horrible horrible. This is the second time this store messed things up. I was told one my…read morerate would be a certain price and phones would be one price and completely messed it up. So bad that customer service can't fix it. The sales person did attempt to help fix the issue but the manager refused to own up to the mistake. So it's now time for arbitration, stay away from this store!!!

The worst customer service ever. The salesmen are crooked liars. Once you have a problem they try…read morethrowing more stuff at you, but don't want you to call corporate to get help. Be careful

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!