This business put the wrong screen protector on my Galaxy flip 5 a week ago. It's a folding flip phone and apparently the wrong screen protector can completely damage your screen because of the folding. Less than a week later my phone broke completely and I've now had to spend a lot of time money and effort getting a replacement phone. No refund and no free offer of repair. Such a careless error to break a phone doing a screen replacement. I will never go back again! read more

Cannot fix dead phone. Don't waste your time. I called the business owner to fix a dead device. He told me to take it to the store. So I visited the site. He checked the device within 5 mins, and then told me to go to the Apple Store. read more

The sullen glares and taciturn dismissive attitude is offputting to start with. This guy is clearly ill-suited for a job requiring social interaction. Admittedly we are tech dinosaurs but there's no excuse for his rudeness. An answer to a question is a basic common courtesy of which he is not capable. His 5-second phone "fix" rendered in silence turned out to be only temporary. The issue remains. Go somewhere else. Anyone got a recommendation? read more

I got my iPhone 8 Plus screen fixed there and they put a crappy screen from temu after I stated using the phone the screen was in response the a lot of lines showed up please do not go to the phone repair shop read more

Asked for my screen to be repaired on my iPhone 14 pro, after coming back to receive my phone the front camera stopped working and back camera is stuck on 1x and 2x. Will not be coming back for screen installs. Parts are not genuine and the quality of the screen is terrible for paying almost the same price as apple repairs. Save yourself money and go to an authorized apple dealer. read more

Got a repair service here for my iPhone and they told me everything checks out but after I got home and try to use one of my iPhone features, it didn't work at all. I called them if they can do anything about it and they said no. I went here to get my phone fixed but what I got is the opposite. They don't see any values for their client at all. read more

Dropped my phone off last Monday, he said it was motherboard issue ($130) & that it would be a few days. By Sunday, I am anxious to get my phone back & he sounded like he forgot to notify me, said it was ready the next day. One full week. I called the next day, Monday, to make sure my phone is for sure ready, cuz ya really don't know. He said it was ready but that he tacked on an extra $20 for something I couldn't understand. Irritated, but ready to get my super delayed phone, I said fine, whatever, I'm on my way now. I go there & of course I asked him to move the SIM card from my loaner phone to my actual phone. He instantly breaks the opening to my loaner phone & my SIM card gets stuck. After 29 minutes, I tell him that since he fixes phones, he is welcome to take apart the phone to retrieve the SIM card. And this is after he told me, Well, you're going to have to go to AT&T to get the SIM card replaced. Grrrrrrrr, NO!! I'm not doing that!! You fix phones for a living. I already paid you a shitload, I'm not going to make another stop!! So he gouges my loaner phone to get that damn thing out. Photo to come. It was ugly. So many marks & ummm, I'm suppose to return this to my friend?! And he has a real way of making it seem like it is my fault somehow?? The takeaway is, 1. he doesn't know what he's doing. 2. He needs to communicate better. With when would be ready & costs. 3. My phone battery came back to me at 15%, THE LEAST ya can do is charge it LIKE OTHER PLACES like you actually give a shit about your clients but obviously you don't. So I will be going to said OTHER PLACES. Update - Face ID doesn't work. Update #2 - can't make calls out. Calls coming in can't hear me. I won't be back. I would rather buy a new phone than to have to deal with this nitwit. Update #3 - my keyboard is off. It's not quite accurate when I type. Grrrrrrrrrrrrrrrrr!!!!! read more

Phone Master - Loaner phone from my friend that he gouged to take out my SIM card. It's soooo messed up. - Mobile Phone Repair Near Me - Oakland, California

Had a broken screen and walked in. Was able to get a LCD screen replaced in 30 min. $120 is a reasonable compared to other shops too.

Never had I experienced such a poor customer service. My Mom who is over 75 yrs came in to change her Ipad battery and was told to come back in 2 hrs and when she came back she was told to comeback tomorrow and waited another 2 hours and then asked to comeback in a week. Nevertheless, we had asked for her Ipad & I noticed Ben Houng name on the Ipad cloud, all her apps and pictures was completely deleted and he gave it back unfixed. When I reset to original reset, there was a Remote Management for a Equity Residential place that can't be erased by me nor Apple. Apple do not recognized and couldn't fix it either. This lead me to believe this not what we brought in and he did a switch on her Ipad. All I can say is to scam a old lady is beyond low. I will report this to the BBB. I had provided the picture below. read more

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by far the best in town....open on Sat cus their not LAZY!!!!! actually decent people....we're willing to work with me and actually help me when I was in a tough situation. honest people and prices. read more

The boss is nice. He solved my problem even after waiting for 2 hours. Highly recommended.

Mr Chan was helpful but a man with few words. Please make sure you are getting an original screen. I had a iPhone X Screen replaced but I noticed the colors are slight different than the original screen I had. I asked Mr Chan if the screen is an original screen. He said it will be $40 more if I want an original screen. He placed an order for the screen. So I had to go back in 2 days day and replaced it. read more

This one-man phone repair shop is a very reliable place to go when you are panicked that phone is not working. The owner is truly interested in the job- fixing problems for his customers. Nice location too. You can wait inside his shop while he repairs, or you can have lunch or spend time in the shopping plaza. read more

I called and asked if he was available, he said yes. I rode my bike 20 minutes in the rain and he chose not to be there. I had literally called to confirm he would be there twice. His business neighbor was nice enough to call him, and he said he could come back to the shop (he told me to meet him at) in half an hour. I was both soaked from the rain and now late for work. Don't waste your time. read more

helped fix my phone, and affordable, also very knowledgeable about all things concerning cell phones.

I dropped my phone one night when I went out in Oakland, I went to Apple and they told me it couldn't be fixed. I called Ben and he was willing to examine the broken screen. Ben is the man, charged me a solid fair price, fixed the screen same day, and it looks brand new. Thank you, Ben. I highly recommend! read more

Dudes awesome! Just give him the time he needs and boom done. He replaced my screen on iPhone X for a great price! Looks brand new. Superbokeadef read more

The reviews are all true, folks! I dropped my phone yesterday while cleaning my car with a friend, and the screen was horribly cracked (I have an Android Galaxy J3 Prime). I couldn't find anyone who could repair it in Oakland, and I came across an ad for this place on Webster St, I think. Anyway, I brought it in (and Ben was very patient in explaining exactly where it is, as it's on the right once you enter the Bank of America mall), and he had it fixed in 1 hour for $80. Recommend to anyone with a cracked phone screen in Oakland! read more

I just got my new iPhone X and it fell cracked my screen...I've checked other stores they couldn't fix it. I came to Ben and he just fixed it within half an hour!! NICEEEEEE RECOMMEND TO EVERYONE! read more

Very quick and affordable! Brought my new battery and paid $30 to change my Nexus 6p battery within 30 mins. I called other places that charged 90$ (even knowing I had the new battery) with a half day wait time. Glad I found this place and recommend :). read more

Got my screen and battery replaced for $120 cash! Unbelievably reasonably priced and very fast, efficient service! Highly recommend.

Really unfortunate that I choose to come here. My phone was dropped while I was in Oakland for a work trip so I brought my iPhone X in to have the front and back glass repaired as it was near by. They quoted me $200 which sounded fair.... if it worked. My phone now has a literal rattle sound, the wireless charging no longer works, the GPS does not function with direction anymore and the quick buttons for flashlight and camera at the bottom of the screen only partially work. I had the phone looked at when I returned to Los Angeles at an authorized dealer and they said they could fix the rattle (the battery was not taped down) but that everything else was a result of the prior service damaging the board and could not be repaired. Maybe this shop can handle basic repairs but do so at your own risk as I just paid $200 to ruin a $1000 phone... read more

Have you seen the new crackle finish iPhone? Yeah, I picked one up yesterday....off the cold hard concrete floor of the parking garage. Poor me! Phone Doctor fixed me up super fast, slapped a screen protector on for free. I much prefer the classic look of unbroken glass. Thanks Phone Doctor. read more

My iPhone 6+ screen has been cracked for awhile and i've been meaning to repair it. I was having lunch in Chinatown and saw his signs out in the sidewalk. Decided to make the move to get it fix and the phone doctor was able to replace it within 30 minutes. Quick, friendly and reasonable pricing. Trust me, highly recommended! read more

Great price ever! You cant find a better deal other than this one!! So I have an Iphone 6 plus and I am one of those peeps out there I dont use phone cases. Cracked screen of course lol. I have been using the cracked screen forever because one that it would be too much if I bring it to the apple store, secondly I have no ideas where I get it fixed. I just happened to finish my lunch and saw this store and I JUST LITERALLY JUST WANTED TO TAKE A PEEK. GUESS WAHT: FREE DIAGNOSTICS! FIX MY SCREEN IN 20 MINS! ONE FREEBIE FOR WRITING THIS BOMBING YELP REVIEW! ASK FOR IT read more

Legit! Ben was super fast! He replaced my iPhone 7 screen in just 15 mins and gave me a screen protector for free! DEF will recommend to all my friends FAST CHEAP AND QUALITY!!! read more

Phone Master - Just like a new phone - Mobile Phone Repair Near Me - Oakland, California

Went to see the Phone Doctor today to have a new charge port installed in my old iPhone 5, he did the job in 30 minutes! Quick and easy and a great Oakland Chinatown experience. His repair service is in the Pacific Renaissance Plaza #122 called 'Sasha's House'. read more

I went to another place in Oakland, they told me they couldn't fix my phone. I went with Ben and he didn't charged me for taking a look at it. He told me it could be fixed. I paid a really fair price and it works perfectly and he even gave me a screen protector as a gift! Thank you!! read more

Had a cracked iPhone screen replaced. Work was done quickly and professionally and the price was great. Will be sending others to this business. read more

I've been dealing with him a lot with different tablets and phones. I've got to say he has been nice and fast. He tells me ahead of any changes, but his service has been fast and respectful. read more

Outstanding service. Took my iPhone to the technician to replace the cracked screen/cover on my iPhone 6 today and he knew exactly what to do. Was very efficient, courteous, trustworthy and reasonable. Strongly recommend this business. read more