these lovely young ladies know there customers by name. address them so proffesionally always…read morefriendly.. i would never use a atm it makes me feel good to walk in there with some a dedicated group of workers.. we need more of this in all areas of business in this country we have lost good customer service.. thanks to all of you at the citizens bank in lawrence mass.

They hire these young people and give them titles. And, they "ACT" are Entitle! I have been with…read morebank for over 40yrs. There is language barrier in this BANK!

New manager Matthew Russo is so unprofessional. Customer for 20+ years and shut down my accounts…read morebecause I refused to share my tax returns when I don't have any mortgages there. Don't do business here you'll get screwed.

Great rates, but be prepared to wait in long lines and they only have a few branches so also be…read moreprepared to pay ATM fees if you are not able to get to one of theirs which are few and far between.

WORST customer service ever! I have a fairly large estate check I just wanted to deposit. The…read moreteller just slid it back to me and said I can't. I'd need an estate account. No info on how to go about it-she just basically dismissed me. So I made an appointment online. In the info box I wrote I needed to open an estate account. They sent me a confirmation email with the list of things I'd need to bring. I took the day off to make this appointment. I went in and they wanted my EIN number. I gave it to them. Then they said they needed an actual letter from the IRS. I've been asked a few times for this number- including the people that issued the check- none of them ever requested a hard copy of it. Why didn't they include that with the list of things I'd need?! They treat their customers like they're some kind of scumbag trying to pull something. I wanted to deposit it- not cash it and run out on them. They used to be good. I even referred a friend who opened an account with them. My family had been banking there since the early 80s when my mother worked for DEC. Great way to treat a loyal customer. I'm closing my accounts, paying off and canceling my credit cards, and going somewhere else.

This review is for TD Bank in ANDOVER; Yelp does not show the Andover location; it shows North…read moreAndover which has given me only average service. I want to commend Yun, and Richard for their Daniel, and Nabil for outstanding assistance with and attention to trying to fix a problem with the bank's computer system not recognizing me when I try to use online banking. They were all more than generous with their time and impressed me with their patience and skill. They are the best! Again this review is for TD Bank in Andover, on Main Street, near the CVS store. JS

Unimaginably InHuman! Banking with this bank for more than…read more50 years. Always sterling credit. I'm an old man now and a year ago I had a catastrophic health failure. Just a few weeks out of ICU, and of a heart/lung machine, where my family was called in to say their good byes, I tried making an online payment. Still clouded from the paralyzing agents and anesthesia, I entered the wrong account number. Payment was denied, I corrected it immediately. They actually still reported me to the Credit Bureau. They knew I tried making the payment in good faith but by the time the dust settled it was 1 day late, and would not reverse their decision! Bottom line: When you are down on your worst circumstances imaginable, this bank will ruthlessly pull the plug with no remorse! Beware!

the entire credit union has been very disappointing in the last 2 years. major issues with online…read morebanking on the website and app. it's funny how they go down on Fridays when it's the average day of pay for most and the day most transfer funds between accounts to pay certain bills. plus the bank has a bad habit of not giving heads up on system updates. all the mergers that have been happening has really taken a toll on productivity.

The low reviews of the credit union are valid. I was part of their merger and the online bill pay…read morein antiquated and ridiculous. In 2026 you cannot pay a mortgage from an outside bank. You first have to transfer the money to an inside account and THEN transfer that money to pay your mortgage. Oh, and don't forget that all of that takes days upon days to clear. Utterly insane.

I have been with MVCU for over 10 yrs and I have never had a…read morebad experience. Everyone is pleasant, kind and very helpful. I would never change to another bank or credit union. A MVCU member forever.

I've been a member since 1999 and was happy with their service up until now. Seems like they have…read moretaken a nose-dive since merging with Bridgewater CU. They recently transferred my mortgage and it has been a nightmare. Hours on the phone trying to get them to apply my on-time payment correctly, notice from debt collector, they paid my property taxes TWICE in the same month. I have left messages, called numerous times, no callbacks. I am treated like a delinquent. Terrible, just terrible customer service. Extremely disappointed. Do your homework before doing business with them, there are better alternatives with banks and lending organizations that value customer service.

Friendly quick excellent service. Went in to get a temporary atm card because I lost mine and was…read moreout within minutes. I went to another branch and they wanted me to make an appoinment or go to this one. Im glad I did very happy with this branch.

Awful bank and service. I own a business and needed to make a deposit before the bank closed. I…read morearrived at 12:40pm on a Saturday and they did not let me in. The bank closed at 1pm and since the bank of America has closed so many branches I had to drive 30 minutes to get to this location. I wasted time and gas for no reason. This is disrespectful to us the clients of this bank. Let me just say that this is the WORST bank ever. If you are considering opening a bank account, please go to Santander, Eastern or any other but this one. I have had too many bad experiences with this bank.