Phil is always fun to do business with. The service has always been quality as well as the…read morefurniture.

Amazing Furniture Shop! This place will take you back to the good old days. The staff and owner…read morewere a riot and so fun to work with!! They've been in business for 115 years and now I can see why! I traveled to this store because they sell a specific brand of furniture I was looking for (Jackson). I called ahead and knew they had the sectional sofa that I was looking for and I wanted to see it in person before I purchased. I was about 90% sure I was going to purchase from them because I owned this couch before but the service that I received from the owner had me sold. Phil was super friendly and was cracking jokes with us. Jim was also very nice and he made us a great deal! Delivery is free even to the Buffalo area, which is something that you don't often receive! This little family owned shop is highly recommended! 5/5 stars all around.

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

Had a recliner repaired there and it took them 3 weeks. Since it took them that long to repair it,…read moreI asked Mr. Wortzman if he could do anything about giving me a break on the labor cost. His answer was, "they had to charge me for labor because it was the manufacturer's fault for the delay. Obviously money is the only thing that matters and not good customer service so people will return. I wouldnt but a paper clip from this place!!!!!!!

I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never…read morebe able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

On August 1, 2022, my husband and I purchased a king size Aireloom mattress from Reese Willgens at…read moreCity Mattress, Eastview Mall, Victor NY. We were shopping, not buying, when we entered the store, having previously visited a few competing stores, a process we found confusing and tedious, as unlike other goods, mattresses are difficult to compare, as each store utilizes a different name for the same mattress, making this kind of a "blind purcha." Reese's sales skills were so good, so "on target," that he made the purchase happen. He first educated us as to the types of mattresses which exist, qualified us as to our unique requirements, then methodically walked us to products which met our needs. When he put together the comfort, quality and pricing right for us, we grabbed the opportunity to end our search, and signed on the dotted line. Having hired customer service representatives over decades, I know a star when I see one. Congratulations to CEO, Marc Schiller on hiring and training such a representative. who hopefully will be recognized and rewarded for his focus, skill and approach.

Great experience from start to finish. Showroom is beautiful. Salesperson Joe was pleasant, asked a…read morefew questions and led us right to the bed we ultimately bought! No pressure, just good information and gave us plenty of time to talk between ourselves. Delivery next day was right on time with clean and helpful delivery people. We've been sleeping on our mattress for three months and I have never slept better. Would recommend to anyone

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

Bob's discount furniture and mattress is a great place to get quality furniture and mattresses at a…read morefraction of the price. It is in Hamburg New York and I bought all of my mattresses here.

Furniture is cheaply made don't like the store not as good as amvets or hearts for the homeless was…read moreon there once won't go back