I was at your location at the NY fair today. I have been shopping for a massage chair and saw you had a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees. read more

I expected buying a mattress to be a lot more difficult, time-consuming, and overall frustrating than it was. The store selection was on the smaller side, but Steve was very knowledgeable and quickly helped us find the right mattress for us. Purchase, delivery, and set-up were a breeze. I expected to have to go to multiple locations - I'm really glad we went to Sleep City first! read more

We had a great experience buying a king mattress and adjustable frame. Steve was extremely knowledgeable and helpful; he seems like he really loves what he does! We got a great Black Friday deal plus a returning customer deal even though I last purchased a mattress there over 20 years ago. The mattress was made to order but it was done within 3 weeks and delivered quickly and the delivery guys were also very friendly and helpful. Overall it was a great experience and I wish every home purchase was like this! read more

Had the best experience purchasing multiple mattresses today at the Greece store. Very knowledgeable of products and great prices!!

I had been having problems with my back and hip recently and decided a new bed would be a good move. The other one had a few years on it, 8 to 10. I did some checking online and a few stores but I also kept hearing about "Sleep City". I looked them up and found numerous good reviews and prices seemed fair. So I drove over to the store and met Gino. He was a very personable guy, and Steve his salesman was also a good guy. Gino showed me a few beds and said take your time, check things out. I tried a few out, did some figuring and not only decided to buy one, but a bigger bed also. I chose a Queen. A great move. We discussed the price and I bought it. And I may add that include free delivery, installation and removal of the old bed. The delivery guys were great and fast. From their prices to their professional courtesy, Sleep City gets 5 stars all day. I was pleased I made my purchase there, they're the "good guys". read more

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This man was so awesome! He was so nice and patient to my very hard to please elderly mom! read more

Sleep City - Show room - Mattresses Near Me - Rochester, New York

I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never be able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first. read more

Friendly and helpful staff! Ask for Gino, the owner. Very knowledgeable and will help you find the right mattress. I also bought these amazing bamboo pillows! The are filled with a gel substance and stay cool all night long. No more flipping the pillow over several times a night read more

Sleep City - This pillow .... stays cool allll night long! - Mattresses Near Me - Rochester, New York

I went in at 10:30 am and the (queen size) bed was made and ready for use at 1:30 pm. Service was excellent, owner and delivery staff were polite and friendly. I would go back again and recommend them. read more

Bought a Serta mattress from them for a reasonable price. They said they were gonna deliver it in one week and they did at exactly that time. And the best mattress I have ever slept on. Period. read more

We have purchased three mattresses from Steve and Gino over the last 18 years. Excellent products, fair pricing and best customer services in Rochester NY. Very kind and helpful! Wish I could give them 10 stars! read more

My husband and I were having back issues so we went to Sleep City. Steve and Gino awesome guys great service, helped us with all our questions and steered us in the right direction to choose new mattresses. Looking forward to getting our new mattresses next week. Thanks guys! read more

My wife and I had a great experience with purchasing two mattresses from Steve Passarell at the Henrietta branch this past year in the fall. At the holiday time we found that one of the mattresses that we used in our guest room was much firmer than we thought we needed after comments both of our guests made. After the New Year began my wife contacted Steve and explained the situation with the one mattress. Steve was very accommodating and understood our concern with staying with that mattress. He said we could come in and try another mattress that would be more comfortable to use. There were no replacement costs involved to replace the mattress with the one we found more comfortable other than a delivery and removal charge of the first mattress. Bottom line; we weren't satisfied with our first choice and Steve and Sleep City stood by us and provided us with a better option. read more

It was a pleasure dealing with Sleep City. We dealt directly with the owner. A delightful man.

My family just bought 3 mattresses here. The prices were reasonable and Gino, the owner, was very helpful and patient while they tried many choices out and made their final selections. Sadly, after a few weeks, all 3 of them decided they did not like their initial selection because they were either too hard or too soft. Guess what? There is a 60 day return policy and all 3 of them now have a new mattress that seems to be working out this time. No questions, no hassles only hometown good service. We highly recommend Sleep City and they are the only place we shop for mattresses. read more

Exceptional customer service here! I almost felt like family as I was being shown around the store l. Andrea was fantastic and I would definitely recommend this location to anyone looking for a great mattress. read more

We have done business with Sleep City and Gino for years. The show room is beautiful and well organized. The prices competitive. Gino knows his product, is so friendly and truly wants to help all customers find what they are looking for. He stands behind what he sells and can be trusted. We will always return to Sleep City! Thank you Gino & Family! Steve & Bonnie O. / Fairport, NY. read more

My husband and I bought a new mattress about a week ago. The salesman Steve was very professional and knowledgeable without being pushy. Delivery was great . Two guys came delivered and hauled away the old mattress. They were careful not to track in dirt . The whole process was painless. Great experience. I love my new mattress. read more

I felt inclined just to sign up in order to give Sleep City a great review. I originally went to get a quote on a medical bed and was floored by the level of customer service I received by Gino who also happens to be the owner. He helped me and even let me try the beds out. It was a workers comp claim so it took forever to get an approval, in the mean time I purchased a full size bed for my daughter and the customer service didn't change, actually it got better. I told my wife I will never shop another mattress place again since I had a nightmare at metromatress. I recently got dropped in pay and already bought my third bed from Gino, I called and he refunded my money with no hassle and even hoped for the best, truly feels like an extended family now. Thanks, Sal read more

Sleep City offers exceptional customer service. I just moved to Rochester and Gino, the owner, was kind enough to loan me a new queen mattress because the one I ordered had to be shipped over. It was a very nice thing for him to do, and I greatly appreciated his going above and beyond to do this. I need another mattress for my second bedroom, and I definitely plan on returning. It was such a great experience! Give this place a try for your mattress needs. read more

Great place to buy a bed, excellent service. Had to drive to another warehouse (a few blocks from Sleep City) to pick up my bed.

Before choosing which mattress store to go, I did some research and found that a lot of people had good things to say about Sleep City. It was hard to believe that were true but I am glad to find that they were. The owner Geno is very friendly, helpful and not pushy at all. I probably spent a good hour trying all the different beds and he didn't mind. His opinion is that the most expensive bed is not the best bed if you don't feel comfortable. Investing in a good bed is a tough decision but Sleep City's haggle free prices makes it so much easier. read more

I have been going to sleep city for years and have purchased 7 mattresses from - great service - family operated business and the product is great! read more

Just got our new IComfort Mattress..... so excited for a good night sleep. Bought it through Sleep City in Henrietta. We got a good straight deal. Everyone we dealt with, including the owner, were a pleasure to work with. I would buy again from this store, and would not hesitate to send friends and family. It was nice because they are locally owned and operated as well. I read all the reviews before we went shopping... and thought why not start with Sleep City based on the very good reviews, but still figured I would have to spend lots of time comparison shopping. One and Done!! I was so impressed with the the customer service we were given, and how spot on the reviews I read were, we never went anywhere else. My husband and I truly felt we were not "sold" a mattress, but rather assisted in finding the perfect one for us! read more

I have to say, if I could give this place 6 stars I would! Gino (owner) and Steve are excellent. Having shopped other area mattress stores I found the best selection and prices were here with no fake computerized sleep analyzers like RG down the street or $6000 fluff like at CM. The BEST part, unlike taking a chance with some thin online product, I had a chance to try 3 different types, latex, hybrid/coil and foam/gel, plus 4 different firmnesses for each. Can't do that online, and their prices were actually the same! I shopped here years ago and glad I came back. Same guys (best friends) working here over 25 years and the crazy part is, I watched people come in and Gino seemed to know everyone or their families. I can't mention all they did for me but great satisfaction policy and top customer service, that really means a lot. read more

We bought our split king adjustable bed from them 6 months ago. The mattresses keep sliding away from the base and there is a large crack in the middle. I called them and they were supposed to order us some dirt of strap to keep it from slipping. I have called back 5 times and they keep telling me they ordered it and it hasn't come back, that was 3 months ago. We are very unhappy with their services. We didn't $3,800.00 on our bed and we are very disappointed with it. Does anybody else have this problem with the dual adjustable? read more

We've been in our home 15+ years, have four bedrooms and each is from Sleep City. Our daughter's bed in college, her roommates, our friends and family... if you want the best deal & best service there is no other place to shop! read more

We purchased a mattress from Sleep City 6 years ago. The staff is friendly and helpful. Their customer service is outstanding! Unfortunately our mattress did not hold up. We had heard that it is hard to get a mattress replaced under warranty however, the owner, and his team were easy to work with. I had many questions and they took care of our situation without hesitation. The owner personally came to our home, after hours, to inspect the mattress. He confirmed that we could use the warranty. We were able to select a new mattress at our convenience. I can't say enough good things about our experience, both times. I highly recommend them! read more

A great experience from the sales floor to the truck delivery; friendly and professional, just the way I expect. The price was really good, too. That's two purchases I've made from them, I'll let you know when I make my third! read more

I had the worst experience of my life with Sleep City in Rochester NY. I purchased a $2,000 Serta Icomfort mattress set with pad and went to return it 2 weeks later because I could not sleep on it and they would not take it back nor would they return my phone calls. I confronted them with the Serta advertised satisfaction 120 day trial and they still would not take it back. After much persistence they took it back and charged me $50 re-delivery charge but wrote a new invoice on my credit card for the $85 mattress pad because I did not have it with me. I went to return it later in the original package unused and they would not take it back telling me it was used and they never took it out of the package. When I called they kept telling me the manager would call me but he never did. These hucksters are unscrupulous and do not honor their refund policy or 60 day comfort guarantee. I will have to take them to small claims court. Try www.usmattress.com for more fair treatment. read more