I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

My mother went in to buy a new mattress for my niece, and I looked around at the mattresses and was…read morefeeling them all and checking everything out. They had a nice large selection there and I loved some of the beds and instead of having frames they had a really cool thing that you just put your mattress on top of where you don't need a boxspring, and then there's plenty of room to put stuff underneath your bed. I would not mind getting one of those for the future. The prices were very reasonable. The employee, taking care of us, was very nice and willing to explain every little thing, and repeat himself over again, when my mother did not hear him, or could not hear him. Next time I need a mattress I would definitely go here and I would recommend anybody else checking out the store first before going anyplace else.

We weren't too sure when we decided to look in this store but when we did we were pleasantly…read moresurprised. The selections were varied and there were many more than we have seen at the "big box" mattress stores. The salesman listened to our specific needs and presented several choices. When we made our selection, the price was very reasonable and the time before delivery was excellent. The delivery crew was professional, very speedy and polite. The next day, after spending a terrible night on the mattress, we contacted them. We spoke to the manager and we could not have been more pleased with the response we received. Working with him over the phone, it was determined that the mattress was the one we chose but was improperly manufactured. There was 1-1/2 inches of stuffing missing. The mattress was picked up the same day. A temporary replacement was offered but we had not yet disposed of our old mattress so we decided to use it instead. The manager also offered a pad to lay over the old mattress to make it more comfortable until the new one arrived. We thanked him but did not need it. When the replacement arrived, the manager personally delivered it. It was obvious that this one was properly made as it was much larger, height wise, than the other. Before leaving he made sure we were satisfied. Anyone needing a mattress should make sure to visit them before making a purchase. You will definitely not be disappointed.

I live in Buffalo, but was visiting a friend in the Southtowns area when we stumbled across this…read morelittle mattress store in Hamburg. It was a no-frills, non-decorated store with mattress & box spring displays that almost looked mismatched. We spoke with a guy named Matt who tried every sales approach in the book to entice me to buy a mattress. I told him I was just looking and checking out the different brands, but he was very over-bearing and kept telling me and my girlfriend to lie down on the mattresses and get comfortable. Well, that made me feel so UN-comfortable, that I was totally stressed by the time we walked out. While his prices were a bit lower than some of his competitors, he mentioned he charged for delivery. This would have been a deal breaker even if I had thought I wanted to buy anything from him.

Great prices on furniture highly recommend such a variety workers are not pushy and the prices areread more

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.

Came here to shop for a queen size mattress this weekend. The service was great and we were…read moreimpressed when offered same-day delivery too! The only reason I'm docking a star is because their selection was kinda small and their most affordable mattress was more than our budget. However if you're looking for sets around $650+ with same day delivery, I would highly recommend coming here!

Great prices great service fast friendly delivery and set up. Highly recommendedread more

Love buying furniture at this store. First everything is made is the USA…read more Good quality products. Roger is very helpful and honest. Delivery is always easy. Stands behind his furniture. The only place I go to.

My father in law had an issue. His old lift chair was broken and his assisted living threatened to…read morethrow him out the very next day if he couldn't get out of his chair. This was on a Saturday afternoon and we thought we had no chance of getting one by Sunday, especially since we're in VA. I spoke to Roger at 2pm and he went through the options. We selected a chair and it was delivered by Saturday evening, saving the day. We are deeply appreciative of the support we received. I can't recommend them enough.

I wanted to leave a product review after sleeping on our new mattress over the weekend…read more Our previous mattress was about six years old, one of the base model memory foam mattresses from Serta. Over time, the memory became fossilized and we were in agony from the nightly discomfort. So at this point, even a lumpy bed in a vacation rental has felt better. Now after only three nights on our new Sleepy's By Sealy "hybrid 11" firm mattress Queen Prime both of us are truly happy with the quality of our sleep! However, if the opposite were true, the seller gives a 120 day guarantee which allows for return or replacement. I'm glad to say that doesn't appear to be necessary in our case! PS. our little guys had a blast constructing a doggie play house from the cardboard carton, by following the enclosed Sleepy's instructions!

Yes, it's true. A bedding/futon company with an excellent national reputation is located right in…read morethe Queen City. We were in the market for a new futon a few months back and did some internet searching before settling on Otis as the best source for what we needed. The only wrinkle was that we needed the futon quickly and the online retailers we were looking at all had long lag times. Googling Otis bedding some more we discovered that their manufacturing plant is here in Buffalo. We called them, explaining what we were in the market for and what our schedule was. They were very helpful and we ended up with the futon we wanted a few days later. The futon came packed in an improbably small box, but when we opened it up the futon expanded quickly to full size. We ordered a harder model and it is extremely comfortable. When you hear "Buy Local" you don't always think of mattresses and futons, but here in Buffalo you actually can get great bedding and support local manufacturing jobs.

Was always jealous of the kids with the big lovesac beanbag chairs when I was younger and it is…read moregreat to see how they have expended and made more furniture options that have the same coziness but fit a more grown up lifestyle. Didn't make a purchase, but stopped in while at the mall to take a peek at the options. I forget the name of the associate who we spoke too, but she was very wonderful to chat with - friendly and helpful. I appreciate that they do not work off commission so they allow you to walk around and check things out without pestering you the way typical furniture stores do.