Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

A true gem! This high-end consignment store offers stunning furniture and art, all beautifully…read morecurated The quality is top-tier, and the staff are both helpful and knowledgeable. Perfect for finding unique and fabulous pieces.

Excellent selection of unique items curated to make any room stand out. I like the Sheridan…read morelocation, as it is easier to park and the light is very good.

This place is amazing if you had the right kind of funds, you can make your house so unique…read more It has items different options from Victorian to Edwardian to mid century modern to everything in between- $50 items to $10,000 items. It is an amazing space I am blown away. Shout out to Mike the owner he is one cool fucking dude

Hiding out in a great old warehouse building on Tonawanda Street in Buffalo , is coocoou27. Here…read moreyou will find a treasure trove of vintage decor that some say is the best location to find mid century pieces . Walking in you will be overwhelmed in the best possible way with the time capsule of a space that is completely filled with one of a kind items from the past . You can really spend some time here ( and , well , some money ) . If you have a decent budget to work with , definitely stop in and check out all of the amazing retro pieces . You will definitely get quality for your money . There are stairs to climb , as a heads up . Check out the Facebook page for events and sales @ coocooumodern , and definite check out their Instagram @coocoou27 , to see new items which are listed regularly . Highly recommend for retro/vintage/art/decor loving shoppers !

Very Unique Shop with a Large Selection. The owner, Sara, is very knowledgeable about home decor…read moreand willing to help.

How many times have I driven past Tesori and said " that place looks adorable I have to stop in…read morethere" .... countless! But I finally did stop in there and it is adorable!! And it's eclectic with vintage, modern, antiques , collectibles, art work and furniture. So many things your eyes simply don't know where to look. The kind of place that makes it very difficult to carry on a conversation with someone because you're looking at so many fun things that you forget what they asked you! The owner was absolutely welcoming and just charming. There was a fire in the fire place that invited you to sit and look around and keep jumping up to get something else you simply couldn't believe you found. Every nook and cranny had a treasure. Some were from estate sales, some were on consignment, some were from local artists. I can't imagine not being able to find just the most unique gift for someone or for that shelf in your home. I couldn't resist a vintage train case! The owner also told us that new items are constantly being added and so it's the kind of place that you would never see the same thing twice and I think always be welcomed anytime. I'm looking forward to going and hanging out with some holiday gift money again soon!!

Awesome place for treasure-hunting if you enjoy DIY home projects or are renovating a house. If…read moreyou love watching home renovation shows, this is the place those people would shop for all the good stuff. They have SO MANY cool things of all ages, from antiques to newer stuff, everything including the kitchen sink. Prices vary widely but most items are clearly marked so you'll know which things are within budget and which are the splurges. Bricks and countertops are in the fenced-in outdoor area. The staircase to the second and third levels is just inside the main entry on the right, and there is a gender-neutral restroom there too. Staff is friendly, helpful, and easy to find. Parking is available on the street (free, no meters). I also met a very sweet and friendly shop cat wandering around. Bonus points for the shop cat. Note - as with any large building full of really cool very old building materials, there is a pervasive musty smell in the air, so if you're sensitive to those things (allergies, asthma, etc.) a mask might be a good idea.

Excellent place to visit for a variety of items...vintage doors, windows, knobs, sinks, lighting &…read moremore. Staff were knowledgeable and friendly. Will return again. I bought a small piece of stained glass & incense burner both very reasonably price.

Beautiful antiques and fair prices. The store is well organized and fun to browse. Helpful and…read morefriendly staff. I've found some amazing things here - lamps, tables, art! Love this place!

Love stopping by here! Always new and interesting inventory. We bought an end table here and we…read morealways get compliments on the cool design! The staff is very friendly and helpful. Great design ideas.

I stopped by on a Friday and found two cabinets…read more Spend half an hour here and you probably will find what you need (and then some). Naturally, you're at the mercy of what the locals donated. But if you walk by with an open mind, you might be pleasantly surprised.

Habitat has a fabulous selection of furniture and very helpful staff! I found a beautiful dresser…read moreand happened to be there when there was a 50 % off dresser sale. My lucky day!

Unique & beautiful pieces. Surprisingly affordable which I didn't expect. Sales lady (I think her…read morename was Cindy?) wasn't pushy and respected the design idea I had. Accommodating with delivery and storage options because my house isn't completed yet. Attentive to my needs but relaxed. Didn't expect to get this service & selection in Buffalo

From the owner: Kittinger Gallery and Design Studio was established in 2003'read more

I like my chair. I liked the staff. But to charge a delivery fee because they don't allow…read morecustomer pick up is a bit of a scam.

Sold me a living set of furniture and $500 warranty knowing they were going out of business…read more Purchased 1 week before they went public about filing bankruptcy. Here's my story. My delivery was scheduled for a Thursday between 11:15 and 2:15. I rescheduled work appointments for 4 pm that day because I wasn't notified of the time window until two days prior--no big deal. On the morning of the delivery, they called me at 6:40 am to say they would be at the house in 15 minutes. I told them I wasn't ready, and asked if we could keep the original scheduled time of between 11:15 - 2:15. The guy told me he didn't know when they could "redeliver," as if I changed the window, even though they were making the change they made it seem like if I didn't comply who knows when it would come. So I agreed because I had dismantled our furniture the night before and had an empty living room and I have guests coming for Christmas so I had no choice. They came at 7 am and it was a complete mess from there; it just got worse and worse. So they come, start bringing everything in with two guys. Instead of helping each other carry the furniture, they do it separately--one guy carries things in while the other unwraps. Because of this, the guy carrying the furniture drops it HARD on my concrete porch - I have it on my ring camera. Then while trying packing up to go tell me they are missing the end piece of my couch. They don't say a word about missing pieces until they're leaving and tell me part of the couch was damaged, and I should just call the store. I look at them like they're crazy because the store can't just give me a custom piece on the spot. I ask why they would start setting up if they didn't have everything--I would've declined the order! I tell him I can't just call the store because it's custom. I ask where it was damaged and how, I'm panicking, I want to know how bad it is and if it can be fixed because I can't wait 6wks for the end piece of the couch. He says "all the wood in the back is smashed and can't be repaired." He tries to get me to sign, but I decline. They leave and within 30 minutes, call me claiming they found a piece that fits and matches at another store--which is a straight-up lie because it was a custom order. So they lied, saying it was damaged when the whole time it was just lost. They bring it back, put the chair and the couch together WRONG/INCORRECTLY, and tell me that's just how it is when I ask why the couch is off centered and the cushion on the chair is slanted downwards off the base, they have no answers for me, I paid 400 dollars for this delivery service. For what for them to come at the crack of dawn, to drop and damage my furniture and then to lie to me about a different piece being damaged? I was so upset sobbing, I have company coming for the he holiday and I'm thinking I'll have a half couch. Then I realized all the felt is hanging because instead of unwrapping the staples from the plastic he took all the staples out of the couch itself. Out of almost 1k in delivery and warranty that doesn't apply because they went out of business.

We spent nearly $3,000 on a power recliner type sofa about a year ago. The cushions have already…read morestarted to sag and lose shape. It is not that comfortable to sit on. Even when we first got it delivered, it looked and felt different than what we saw on the showroom floor. We contacted the store and asked if they could repair the flattened out cushions and they told us we would have to go through their repair request process, which we did. After they took their time, they got back to us only to tell us the warranty didn't cover "normal wear and tear." We never expected the cushions would flatten out in less than a year! I think their showroom has BETTER QUALITY items than what they are actually selling. BUY FROM RAYMOUR & FLANIGAN INSTEAD! THEY STAND BEHIND THEIR PRODUCTS. VCF DOES NOT!!