I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

Sales and furniture is great but the DELIVERY absolutely SUUUCKED for us…read more 9:30 pm arrival on delivery scheduled for 2:30 One time they simply didn't show up for our delivery And we waited til 10:30pm & called, they said "oh sorry"... And twice they sent a replacement section of our couch but both times they sent the wrong piece after waiting all day for it. And we still aren't done .... Sales is great but maaan don't be in a hurry for them. Our bed frame is on back order, it's been about a month I think.

They are very handicap accessible I had no problem moving my chair or my service dog around the…read morestore. Everyone was very nice and helpful and everything was reasonable price. I purchased a sleeper bed that will be delivered Thursday.

The salesman that assisted us, John Willis, was excellent. He was very knowledgeable, helpful &…read moreprofessional. Great experience.

Love Paul. He is the best salesman. Informative then leaves you alone to make your own decision…read more Products have been great. Bought a metal bed with mattress and box spring for master bedroom and now buying a metal bed set for a guest room. Very happy. I recommend this location specifically.

Over priced and bad quality spent over $3100. Worst purchase ever got in to. Should had stuck with…read moremy gut also their mattress protectors are trash as well. Go to Ashley's valley City or flanigan's your better off. Metro mattress is really in this thing where they can deliver free and pretty fast because no else does it kind of reels you in. BEWARE

I purchased a tempur-pedic mattress at another location and was skeptical that I made the correct…read morechoice. I walked into the Delaware location to test out the beds again and was met by Jon who went above and beyond to ensure that I was happy with my decision. He explained in detail the qualities of the mattress, as well as the materials of what it's made with. This is my first mattress purchase, and given the price of the mattress, it's imperative that you're confident in your decision. He was absolutely fantastic. Patient, funny, and kind. I will gladly do metro mattress again and will recommend others go in for a great experience in what can potentially be a daunting one!

I have bought multiple mattresses from Xtreme always very happy with quality and price and with the…read morevery helpful staff who are knowledgeable and easy to talk too

We bought what was suppose to be firm mattress in summer of 2003, they delivered what appeared to…read morebe same one same cover etc. we bought the $65 cover to get sleep warrantee. We did not look at tag on mattress. Both my husband and I have orthopedic implants. Finally about 45 days or more after feeling this mattress was too soft, but coming off a a 15 year old one was confusing we looked at tag said plush. Returned to store, they first said we could exchange it but then they stalled and back tracked said we waited too long. apparently noted in our file we were fine with it. Each year gets softer more saggy till 2 1/2 years later we had enough. The bed was covered and still looks perfect to eye with no one on it so warrantee not in effect .The salesman first told us if we choose new bed he match the $1599 we paid but when went in to purchase then said take only $200 off making our costs way too high. Do not trust them and convinced their stuff made special for store of inferior quality,. We plan to give the bed away too nice throw away but need to repurchase. If need cheap bed for kid or guest room they probably fine, but not master bed. unless plan keep it for short time. Seen many reviews since similiar our experience delivered wrong bed, not honor sleep guarantee and manufacturer warrantee no on ever gets on any bed they big joke.

Reading all of these reviews makes me feel so relieved that I followed my instinct and left before…read morebuying anything. It was hot out and some of the employees were just hanging out in front of the building, some smoking. There's no air conditioning here, but that was just so unprofessional. Walked inside, and a few employees just lounging on the couches, on their phones. Walked the warehouse, and didn't like anything really. Everything was crappy, in general. Felt poorly made. I couldn't even justify the inexpensive prices. You do get what you pay for, for the most part. After finally scoping this out, I'm so glad we walked away. Wouldn't return.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

Bright showroom with lots of mattresses and a nice sales associate. I'm docking stars for two…read morereasons though: 1. They didn't have many mattress sets in our price range, (we were trying to stay around $500ish for a queen set) and the ones that were, were kept in a back room, with only twins available to lay on. 2. The prices were unclear. They were labeled but the sales associate kept implying they would be on sale (for an undisclosed amount) with even more room to negotiate. When we got a quote, it didn't seem to reflect a sale price as all. This may be a good place to shop if you're not on a tight budget, however for us it was just out of our price range.

Bought a mattress last year. Wanted to exchange box springs to a low profile because it was too…read morehigh, guy was so nasty when I called... said you liked it in the store"!!!!! Wouldn't let me exchange it even tho it was well within the time period.

I have back and hip problems due to a very incompetent pt.that herniated 4 of my discs. I need a…read morefirm mattress with a comfort top for pressure points. We have purchased 6 mattresses from Extreme Discount over the years and they have been great so we went there again cause we needed to replace the 10yr old one we had. We ordered the Vera firm.I tried it in the store and it felt great. The one that was delivered didn't feel anything like in the store.I was literally sinking in it. I am a 125lb woman. After 26 days on this mattress from hell I have Extreme pain in my legs and hips and back in physical therapy. I called about this and was told that it could not be returned but we could get another mattress with a discount plus a $75.00 charge. What? The salesman also asked me to check the mattress tag because there's apparently a Vera Firm AND a Vera Plush. Mine said Firm. It was more like a plush.Think it was mislabeled.So we were stuck with it and gave it to our daughter because she loves a soft mattress. They say 30 days comfort trial. Warning , even if you buy the mattress protector for $65.00 you will still be stuck. We noticed after the fact that on the second last page states ABSOLUTELY NO REFUNDS on merchandise that has already been taken or delivered even if still in factory wrapper or box. The salesman Bill was very nice but also very misleading. As for delivery there were 2 guys, 1 older maybe late 30s early 40s and the other maybe in early 20s.The younger guy was very nice and courteous, the alpha male on the other hand was far from it. A little snippy which in no way I was going to tolerate in my home and made Mr.Alpha well aware of it Wasnt informed that delivery also included attitude. We had been very good customers for years. Never again after dishing out $1000.00 will we ever do buisness with them again.

I thought I was getting a good deal on a comfortable hybrid queen mattress in the $500 range for a…read moreguest room, but when we started using it daily it lost it's shape and ruptured on both sides in about a year. Very disappointed in the side edge support. There may be good deals here, but learn about quality in mattresses and know what you're buying.