I had trouble with the steering and suspension on my car three weeks after I took it in for regular…read moreservicing. Tyson made no effort to fit me in for a follow-up evaluation. By the time I did get in, both fairly new tires on the front on were trashed. Over the course of my time taking my car here, I had other non-mechanical problems. Just really shoddy in the approach and customer care. It happens when you think you're the only game in town. End result? I don't go here anymore. I found a great generic mechanic and the shop rate is two-thirds of what it is here. Wish I hadn't waited so long to leave.

I contacted Steele Subaru looking for a car in August 2022. I recognize that their are supply…read moreshortages in the automotive sector but I needed a new car urgently. When I inquired, the website showed 72 new Subarus on the lot. When I asked if any of those cars were available the salesperson actually giggled. They explained they had zero new cars available, have not had new cars available for 3 months and didn't expect to have any new cars available in the foreseeable future. I asked why they showed so many cars available on the website. They explained all the cars were ordered and sold months ago. The salesman also didn't see why it was important to update their website. It's 2022. Most businesses keep their websites updated. I am dubious about dealing with a business at long distance who can't even be honest about their stock. As I am writing this their website still shows over 65 new vehicles for sale and available on their lot.

Having a need to replace my last car, and looking for something more reliable through a dealer I…read morefelt would be trustworthy, I completed a lot of research and concluded that O'Regan's would be my best choice. Filling in their websites quick form, I was surprised when they contacted me that same afternoon. The entire process of financing and purchasing my new car was quick and more importantly, painless. I have no problem recommending O'Regan's to anyone looking for a new or used vehicle. I was impressed with the friendly, respectful attitude from both Robert Drohan and Tine Kidd, and will happily recommend them to my friends and family. Thank you both for making my decision and purchase a pleasure. My only regret is that I hadn't dealt with O'Regan's for my previous vehicles. #HalifaxAuthor

Buying a car is always a stressful situation for me…read more Up until last summer, i owned a 1999 Toyota Camry, and I loved it dearly. But, there comes a time in every good car's life where maintenance costs aren't worth it, and it's time to get something else. Things like this are stressful, and as of last August, I was in a pinch to have more maintenance completed or find a new mode of transportation - fast. So, I set out on a Saturday with a clear head, a focused set of demands for a new vehicle, and the hope that I would soon have a solution to my problem. The first place I visited was the O'Regan's Used Car Centre. The sales specialist that greeted me was Dean Cook, and he immediately was able to define what I was looking for and come up with some suggestions. I can't say I was the easiest customer to deal with, but he was able to give me some perspective on some options that fit my criteria. I visited a few other used car locations that same day, but nothing else was able to compare to both the service and options that I was able to find at O'Regan's, and before the afternoon was out, I had made a purchase from Dean! It was a bit of a sudden transition to be offered to take home my new toy for the weekend and finish the paperwork on Monday, but I obliged. The staff here are a direct extension of the O'Regan group of companies, so the sales staff have access to all the O'Regan lots and will bring cars to you, if their is something in their database that you are interested in at another location. Additionally, they take trade-ins, made sure my car was washed, tossed in some free mats and did some break work on the car free of charge when I noticed a couple things I wanted adjusted. I really valued the time and attention that the staff give each customer here - there's a tendency to visit other used car locations and deal with seemingly shady salesman, but not here. I'd consider this the first and best spot to look for a 2nd-hand car in Halifax.

Everyone here was great to deal with but especially Kyle, who was very helpful, courteous, pleasant…read moreand definitely patient as both my husband and I had many, many questions. I can't say enough good things about our experience but I do know we will be returning customers. We highly recommend doing business here.

A great group of sales people with lots of quality cars to chose from. Peter Julian brough several…read moreToyota Matrix from the Oregans lots in Halifax to Dartmouth for me to test drive. Peter showed the patience of a saint while I changed my mind many times over several days. When I finally decided on the year and color, Codey Hebb arranged all of the financing ensuring that I got the payments that worked for me. Thanks Peter and Coddey for making my purchase of my car fun and easy. Pam

Dealing with Kevin Clarke when buying a car at O'Regan's Dartmouth Hyundai is a great experience…read more Firstly, He is very knowledgeable of all the steps it takes to buying a car. Secondly, He is a very nice person Which helps me feel comfortable in making the right decisions. I highly recommend this dealership and Kevin for your future car purchases.

I'm so sad I absolutely loved my Hyundai sonata and I've really never had problems with this…read morelocation. Unfortunately my sonata has fallen under the engine recall so I brought it in for an issue and my engine has been recalled. It's 5 to 6 weeks for a new engine but guess who can't get a rental car because they don't have one with enterprise!?!? So they can't rent or loan out their cars Recall my car can't use for over a month while still paying for it To be told oh well sorry no rentals. I don't know if I was a company and I had to recall a car with no fault of the customer's own and it would be 5 to 6 weeks I would be struggling and doing everything I can to make that right by giving them a car and not expecting someone with an entire family not to have a car

Terrible experience!! Worst I have ever had!! BBB RATING "F"…read moreDUE to so many unanswered complaints!! Google rating 2.9 same reasons failure to respond to numerous complaints!! Awful customer service!! Added over $3,000.00 to my bill that i Didn't ask for or approve!! I called about a problem with the car and salesman Marlon told me the vehicle i bought was not reliable and that he sell me something a reliable brand, for lots more money. I could go on and on!! Stay as far away as you can!!

Placed a deposit to hold a truck that I was interested in. Before travelling almost 2 hours,…read moreverified with the sales agent, verified truck has MVI completed and if I was interested it would be ready to leave the lot. Upon arrival and after a test drive and looking over the vehicle, found obvious issues with it. Found there was a hole in the exhaust that was "repaired". Looked like someone smeared JB weld over the hole, but could see the hole in the rear portion of the exhaust system. Service park assist error message also on the dash. There was added fender flare on the truck, which weren't properly secured and hanging loose inside the wheel wells. Sales person wasn't worried about the concerns mentioned on the vehicle, and mumbled when walking away to speak with a manager on price negotiations. They would not move on the price of the truck that needed visible repairs after being told its safe for the road. Was told deposit would be returned the same day after saying I would not be purchasing the vehicle. I've called every day, and each day is a different reason for why they have not sent me a transfer back on my deposit. Would NOT recommend this company to anyone. Unable to give no stars on review, otherwise i would.

Just gonna get right to the point: In my absolute honest opinion, this location by far exceeds the…read moreHalifax Honda Location. The other dealership is within walking distance of my home and yet I'm willing to cross the bridge just for something as simple as an oil change. Why? Because I love my car and I want the people who are taking care of all the mechanical needs to also love my car (or at least make me think they do). After having tried the Halifax location and having it be a sub par experience I was hesitant to taking it to the Dartmouth dealership. But not knowing what this location could offer I had to at least give it a good go of it so that I could decide whether to forego using Honda for my mechanical needs or find a totally different avenue. I loved the Honda dealership back home. LOVED. For 6 years I religiously took it to the same place where I purchased my Element. Never a bad experience. I wanted the same from a Honda location here. Halifax failed me. I put a lot of expectations on Dartmouth... And I told them right up front. Even as I was making the appointment I explained why I was coming to their location rather than the one closer to my home. They were extremely professional about hearing my concerns without "bad mouthing" the other location. The woman taking my appointment just said "I'm sorry that was your experience there. We'll do our best to make sure all goes well here". The first thing I love about them? The big covered drive thru where I can park my car and get out without worrying about bad weather. The second thing I love about them? The awesome guy who helped me at the service desk (I think his name was Shawn but don't quote me on that). Whether he was interested in hearing me out about my first experience with the other location and how I had all the paperwork from every service ever done on my Dusty (yes, I name my car) or not, he engaged. We talked about the drive across Canada. He told me about his visits down to the states. He showed me to the waiting lounge (seriously like a full on tour) and made me feel like my simple oil change was the high light of his day. The customer service was what I was needing for me while the oil change is what I needed for Dusty. Win Win. After all was said and done, he spent a few minutes talking about my tires and was honest about whether I needed winter tires without pressuring me to buy buy buy! The best part of my experience and why as I drove away I knew this was going to be my new Honda Dealership? That little sticker in the windshield? You know the one that tells me when to change the oil again (and was lacking from the other location)? Not only was it there, but they hand crossed out "km" and wrote "miles" with the conversion... It's the little things people. Seriously.

Twelve years of being a loyal, happy customer and this time, was lured in with a promising email…read morethat did not deliver. "Trade in the keys with no gimmicks", was full of gimmicks. Put up my payments, told me to put windshield through insurance and told me I was getting a "smoking deal". I have emailed sales manager 2x and called with no response. I have now gone elsewhere. In the past, have sent customers to this location since I was so impressed. I was happy, til this unnecessary experience made me unhappy and feeling used.

@Shawn Noonan, @Lisa Julian, @Natalie Horne ... thanks for all your efforts and extra efforts in…read moresolving the leaking roof on my Explorer. Back in my driveway and waiting for new adventures

Well they are great ...until warrenty runs out. Its almost…read morelike they dont want you to come back. Too many serious problems to discuss here, Better business bureau complaint type of deal. I wont be back, will not buy another Ford, and my company will not be sending our fleet for service ever again.

We have purchased two cars from this dealer . the second vehicle we also bought an extended…read morewarranty that cost $2,300. The timing chain broke with only 70,000 km on the engine . It required another engine ( $5,300) The warranty company refused to come good for the new engine ...reason ...on going maintenance not performed. I know it was OUR FAULT 100 per cent BUT I feel the person at the dealership selling us the warranty should have stressed the fact that no on going maintenance will result in a voided warranty . Other than the above we would buy another vehicle from them without any hesitation. Al Wilson

I have been to Carsville twice…read more The first visit was probably 8-10 months ago. I was in the market for a new vehicle and after spending a lot of time researching online, I had narrowed it down to a few options. I made a list of used car dealerships that had vehicles that I thought I may be interested in and decided to visit each one to get a closer look. I arrived, got out of the car, and walked over to the vehicle that I had seen online. One of their sales staff quickly came over and asked if there was anything he could do to help. I responded truthfully saying "No, I'm just looking around thanks." to which he responded "Why come out here and waste my time then? You can 'just look around' on the internet." and we left. Fast forward to present, my girlfriend is now looking for a new vehicle. We decided to go back to Carsville despite the previous encounter because they had 3 or 4 of the vehicle she was interested in. We went over and were looking at a few cars when a (different) sales guy walks over to us. He asked what our budget was, my girlfriend told him. After trying to sell us on a car that was almost twice our stated budget, he asked what he could do to sell us a car on that day. My girlfriend replied "I'm not looking to buy today but I think this is model that I want. I was hoping to take it for a drive." The guy responded "I'm sorry, we're really busy and I get paid to sell cars, not give test drives." It is worth noting at this point that there was not another customer on the lot the entire time we were there and the three other sales guys had just been standing around in a group chatting since we arrived. Once again, we left angry. We will never return.

Always have my SUV serviced at City. They are polite, professional and keep me in the loop. I…read morealways feel like they are fair and knowledgeable..I would recommend them to anyone. I wouldn't take my car anywhere else and when I need to buy again,it will definitely be from them.

Consistently exceeded my expectations. They have probably the shortest wait time between calling…read moreand booking an appointment anywhere in the city right now, and calling the service team was a delight. For the first time in my car driving life, I didn't feel like I was bothering the service team by calling to book an appointment or ask a question. I have had Hyundai's for years, but my next car will be a Mazda.