I recently purchased a Volkswagen Tiguan, and working with Desh at Steel Mazda was a fantastic…read moreexperience. Desh was incredibly friendly, easy to talk to, and genuinely focused on helping me find the right vehicle--he wasn't pushy at all. He took the time to answer every question, walk me through all the features, and make sure I was completely comfortable with my decision. It's not every day you come across someone who combines such professionalism with a down-to-earth approach. If you're in the market for a car, I can't recommend Desh enough--he made the entire journey feel effortless and enjoyable! Thank you, Jon

Worst experience at the service centre. Will never return nor purchase another car from this…read moredealership. The man who sold me my car was lovely, but the horrendous customer service from the shop will prevent me from buying another vehicle.

This is our 3rd vehicle we bought/leased from you guys & I have NEVER had a bad experience with you…read moreguys. I've dealt with car dealerships in Montreal (8yrs) & Toronto (15yrs) & I can honestly say that Portland Street Honda is my absolute favorite. Also, your service department is as good as your sales department 100%. I love bringing our Honda vehicles to get serviced by your guys. Their always happy, upbeat & helpful.

Twelve years of being a loyal, happy customer and this time, was lured in with a promising email…read morethat did not deliver. "Trade in the keys with no gimmicks", was full of gimmicks. Put up my payments, told me to put windshield through insurance and told me I was getting a "smoking deal". I have emailed sales manager 2x and called with no response. I have now gone elsewhere. In the past, have sent customers to this location since I was so impressed. I was happy, til this unnecessary experience made me unhappy and feeling used.

Excellent service, good product and reasonable services…read more From documents to test drives aĺl were done professionally and the car was with me in a day.

This place is, by far, the worst dealership in the HRM for its customer service. It seems that…read morethey are capable of selling vehicles but horrible at delivering service after the sell. In 2024, I purchased a vehicle for my wife. Brand new 2024 Altima with extended warranty and all in cash deal. Less than two years after the purchase and less than 10K km per year on the vehicle it started to make a popping noise each time we put it in gear. We took it in for its regular routine service and told the advisor of the noise. To our disappointment, we were advised that the routine service was performed but we needed an appointment to further explore said noise. Having no option but to comply, we scheduled an appointment to address the "noise ". The car was taken in on a Friday night for a Saturday morning appointment. We received a call on Saturday afternoon to pick up the car at which time we were informed that they had performed an (unauthorized) brake job and that they felt that was the issue. (It wasn't). They said that the service technician had done a road test and heard nothing. To both my wife's and my amazement, we simply asked who did the road test. The technician was summoned to take a quick ride with us and before we could move from the parking space we heard the noise. The technician looked at us both and said .... "OH". As if to suggest oh $hit. We went back in the service room and were informed that since it was Saturday, we would have to schedule yet another appointment. All that said, a new appointment was scheduled, but we were given assurance. There was nothing to worry about and that my wife could continue to drive this vehicle. The person in Service said oh it probably just needs a little grease on the axles no problem. Fast forward to the appointment date. My wife was about 30 minutes late because she was not feeling well on the day of the appointment. When she called to ask if she could bring the car in anyway, she was told that she would have to schedule yet another appointment. This appointment would put us at about 35 days of trying to work this issue out with the dealership. Therefore, the next week I reached out to the service manager, who was far from empathetic, concern, or for that matter, professional. When I mentioned to him what my concerns were, he basically blew it off in one of the most condescending manners that I've ever been spoken to. Initially, he would not return any calls that I made to him until I left a message saying that if I did not hear from him, I would come to the dealership to speak to him in person. That got a quick call from him with him basically saying that there was not much more he could do. Either therefore escalate the matter to the general manager to try to get an appointment sooner than the one that they had pushed out to the end of July. After a lot of finagling, the general manager was able to get us in approximately a week sooner than we were actually scheduled. It was then that we learned that the front axle of a practically new vehicle was in need of repair. This we learned after being told that the vehicle was safe to drive while my wife and I took a trip to the Annapolis Valley in a car with a blown axle. In my opinion, this dealership has a service department filled with incompetence and personnel, lacking empathy, respect, and a sense of responsiveness to their customers. While I would never recommend people to not support local businesses, this is one that I can personally advise people to stay away from. This may be an isolated situation or it may be a symptom indicative of a much bigger problem that has not been expressed by other consumers. I believe strongly that when people spend hard earned money, they should be treated with respect and most of all, when it comes to the health and safety of consumers, especially when dealing with automobiles, it is not something that should be blown off and treated as if it's not a big deal. Lastly, just to be certain that we never experienced another mishap with this dealer relative to the automobile we purchased, my wife and I decided to part ways with this vehicle. The rating system only allows one star, however, if I were able to give them zero stars I would have.

I do not recommend anybody dealing with steel Chevrolet on Portland Street. I brought my car in…read morelast week for them to fix my front and back up camera, which was not working and explain to them that the cruise control was also not working and that that was my priority they had explained that they would take care of it when they told me how much it was going to cost. I told them to go ahead with it when they were done, they called me to tell me that my car was fixed and I could come pick it up when I went to pick it up. They told me that the technician had made a big mistake and did not fix my cruise control and not because they had made the mistake. They were going to make sure it was taken care of when I brought it back in. I brought it back in today only for them to tell me that they are not going to fix it unless I pay another thousand dollars.

Bought a used 2017 Ford Escape here. About an hour after leaving, in a severe storm with my kids in…read morethe car, the windshield wiper FLEW OFF and scratched/damaged the windshield, destroying visibility. We could have crashed. I was shaking. The dealership later blamed the previous owner for installing the wrong size wipers -- which means this should have been caught during their inspection before selling the car. Within the 30-day period, I also reported: Rust Paint chips and damage on the door The door coming apart A strange noise from the dash/heater area They minimized everything, said they "couldn't hear it," and are now blaming me instead of fixing what they sold. They refused to fix the windshield, said the second key they sold me isn't their responsibility, and then ignored me when I contacted the used car sales manager and general manager by phone and email. I'm a single mom on a fixed income. I trusted them to sell me a safe, properly inspected vehicle. Instead, my kids and I were put in danger within an hour of purchase and I am still shaken and stressed by this whole ordeal.

Everyone here was great to deal with but especially Kyle, who was very helpful, courteous, pleasant…read moreand definitely patient as both my husband and I had many, many questions. I can't say enough good things about our experience but I do know we will be returning customers. We highly recommend doing business here.

A great group of sales people with lots of quality cars to chose from. Peter Julian brough several…read moreToyota Matrix from the Oregans lots in Halifax to Dartmouth for me to test drive. Peter showed the patience of a saint while I changed my mind many times over several days. When I finally decided on the year and color, Codey Hebb arranged all of the financing ensuring that I got the payments that worked for me. Thanks Peter and Coddey for making my purchase of my car fun and easy. Pam

Saw the car (among others) driving around what felt like every dealership in the HRM, wanted an SUV…read morebut was umming and aahhing over which model, I just knew it had to be a Jeep. After a few weeks and narrowly missing a couple of really great deals this beauty got traded in. Vic (sales) and Dan (finance) made it sooooo easy, gave me everything I asked for in the deal and nothing I didn't, vehicle was inspected top to bottom, diamond cote undercoated (I saw it before it was undercoated and it was immaculate). Just when I thought I'd negotiated the best deal I could ever get for my old Acura and the Wrangler (just below market value) they throw in a free gift to make it even sweeter! Very very happy with the entire process from start to finish, thanks Vic!

Service department is horrible. You can call for hours, leave multiple messages and no one will…read moreever contact you

Constmer service is terrible when you call you get put on hold for a good 5-10 minutes then a half…read morea minute reply saying we will call you back in whenever then you won't get a call back, call back then you get put on hold then the same thing happens over and over. With my personal experience I wouldn't get another vehicle here again better off going to a dealership.

Giving one star because apparently -75 is not an option. We spoke to Mat at Macneil Motors on a…read moreFriday about getting approved to trade in our car. We explained that we currently had a joint loan and that one of us was working and had a drivers license but not so great credit and the other had no license, was on sick leave from work but had decent credit and they said it wouldnt be a problem. We went in to see what they had and they told us we were approved but only for one car and then pushed that on us even though we told Mat multiple times that we did not want a Ford. We agreed to it but then came back the next day after thinking about it to back out. That was when we got involved with Barrett who put us in a Corolla, told us we were approved, had us sign all the paperwork and then insisted that we drive it home that day with a dealer plate and come back on Monday for safety and temporary plate. We went back Monday but couldn't get the inspection done, he gave us a copy of the paperwork and then sent us home with an appointment to come back Thursday for the inspection and temp plate. After getting home and sending off paperwork to insure the car, we noticed that the information on the paperwork was false, they lied to the bank and said that my spouse was working at the hospital, had a made up drivers license number, did not include our down payment on the paperwork and the kms on the car were off by over 10000. I went back the next day and asked them to fix the errors and he did but not before telling me that the bank doesnt actually care where you work or what your master number is. Skip to Thursday, I show up for my appointment and after waiting an hour they offer to drive me back to work while I wait and deliver the car when it's ready. Great, finally some decent service.... Wrong. They then decided to bring me back my car, which the insurance had been removed from. They called to say they were bringing it and I told them to put it back in the dealership parking lot because it wasnt insured and they couldnt drive it. At that point I called the finance manager and asked if we were actually approved for the loan and he said not yet. I gave him an hour to get us approved and he called back 20 minutes later saying we were denied. I told them to come get me so we could figure it out and he said that my car was at my work, I looked out the window and there she was, parked there, unlocked with the keys in it - Still not insured. When I mentioned this to them they said "oh I guess we didnt think about that did we". We also checked several times with the current loan company and were told that they hadnt even been contacted about the car, and when I questioned Lloyd about this he told me that they wont give him that information and we have to get it. Funny because they have a direct line to the bank to get that info. Head back to the "Dealership" to get my stuff out of the car that I had been driving as mine for a week and get a refund on the down payment and they had to e-transfer it to me because apparently their debit machine wouldn't allow a $550 transaction. Then yesterday I notice that they pulled the Bryden sticker off the car and put their own on, so I bring the car in today and tell them to remove it, which they did, then proceeded to treat me like a crazy person who was upset for no reason. Still, I said what I had to say, that they had no business putting their sticker on my car without my permission and was getting ready to leave when the owner says from behind his door (I asked for him or the other finance manager but didn't get either of them) "Would you rather have a license plate cover? It's easier on the paint" Proving that they have no idea that they even did anything wrong. And Brenan, Lloyd, Barett, Mat and the other asshat I dealt with today if you're reading this.... I'm also in the process of registering complaints with the BBB(Not that you care because you're not accredited), the bank and Access Nova Scotia, and in your own words, " you have a GREAT day!"

Always have my SUV serviced at City. They are polite, professional and keep me in the loop. I…read morealways feel like they are fair and knowledgeable..I would recommend them to anyone. I wouldn't take my car anywhere else and when I need to buy again,it will definitely be from them.

The folks at this Mazda dealership do a great job when it comes to taking care of their customers…read more I had the use of a Mazda vehicle for much of last year and found myself visiting this Robie Street dealer on a few occasions. The counter service was always friendly and prompt, and I quite appreciated the detailed explanations I'd get regarding the car's problems. The lounge area, if you do happen to hang out while your ride is being taken care of, is bright and clean, with coffee available as well as a television if you're in it for the long haul. The staff here are efficient and friendly, and stick to their word by having your auto ready when they say they will. Great service, speedy repairs, and a pleasant atmosphere - sounds like a pretty good place to me!

i highly recommend Master Tech Auto, bought my first vehicle from them, these guys were not trying…read moreto over sell me i came in knowing what i wanted and they helped me through the process for purchasing, the vehicle came with a brand new MVI for 2 years, new winter tires, these guys are awesome if your still needing help with certain replacements for the vehicle they don't stop helping until you are completely satisfied, i would recommend them to friends and family. Thank you to all the workers at Master Tech for my family SUV.