Literally 0 stars if I could. Manager on 11/25 was the rudest person I've ever spoken to. Person…read morewho answered the phone hung up on me. Will absolutely never spend another dime here.

It's fine. It's got a lot of square footage so there are a lot of bottles! No kidding. :) As…read moreseen in previous comments the staff there is not the friendliest bunch of employees. You can sign up for their emails and that way you can track when they are offering good prices on popular items. You would think in a store this big they would have a lot of excellent wine choices. I'm a bit of a "wine snob" and I can tell you that they have all the predictable sellers but I don't think they have a wine expert on the staff. If you want a box wine - this is the place for you!

This shop is pretty awesome, boasting an extensive selection of libations. Was pretty impressed by…read moretheir Belgian ales and grabbed a Fin du Monde since I don't come across them often. The prices are very reasonable and definitely cheaper or comparable to what I'd pay in NY (where I was visiting from). To top it off the staff are so friendly and helpful. They didn't carry a sweet Shiraz (Jam Jar) that my friend wanted and the cashier searched and found another store nearby that sold it. Talk about going above and beyond!

I have been a long time customer (mostly via delivery). This…read moreweek I did not receive my entire delivery. When I received my order I immediately checked it and realized a $20 item was missing. By that time the driver had pulled away. Right away, I called Forest City to explain, and I asked if they could contact the driver? The woman on the other end was so defensive and rude. She yelled over me "we've delivered to you before, we know your order!". I was mindful about never blaming them, because I honestly felt the driver just accidentally left part of my order in the car. I calmly told her that I know it must be the drivers error. Can we contact him? I also said "I just want to receive what I paid for". Her response was to hang up on me!!!!! A minute later she called me back and yelled at me that the reason she hung up was because I asked "too many questions" (Um... I only asked if she could contact the driver??) and told me she had to hang up because she had "real" customers in front of her and "didn't have time to talk to me". She hardly let me get a word in. I stayed calm and quiet and let her rant about how "they have cameras" blah blah blah. In the end I told her I would just never shop there again. That seemed to offend her, so I politely ended the call and said "good night" A $20 error us not worth my energy, but her horrible customer service lost her a long term customer. Good thing their competition will happily accept me as a customer. I'm really disappointed by the horrible service I received.

driven by and never though of stopping in, today on a hunt for some stupid limited release beer i…read morestopped in and was pretty surprised by their beer selection and the large make your own six pack setup with some decent beers to choose from (so you dont have to buy six to try that new beer! cool deal!) ... people were friendly, clean shop. i parked in back and there is a back door. they didnt have the beer i was looking for but i found a bunch of other ones.

This place looks so pretty from the outside that I finally decided to stop. I was thinking it could…read morebe my new wine stop. The inside is wonderful, however the woman did not greet me, ask me how I was, or even ask if I needed help(which I did). I will not be returning here. I felt as if I was not welcome. Perhaps because I had gym clothing on? In any case the nice young man rang me up . The woman did not acknowledge me.

I love this store. The owners are very knowledgeable about wine, and are very accommodating for…read morespecial requests. The prices are also very reasonable, as I often purchase a small batch bourbon that is 30$ more at other stores. I wouldn't go anywhere else in town.

Great little connoisseur shop. Big selection of wines, liquors, liqueurs. Beer too, though not so…read moremuch. Friendly, knowledgeable owner. Don't go in there expecting this, but when he realized I was interested in a certain type of liquor, he cut me an exceptionally good deal on an extra bottle he had. Unfortunately, location is a little ways off the main drag so convenience (on bike at least) is somewhat compromised. (you bike past a store called the Wine Cellar on the way there from main st.) American whiskey selection a little skimpy compared to the exuberantly comprehensive selection of Scotch. Overall, well worth a visit.

Convenient and close to my house. Will go back, nice people. They were very accommodating in…read moreordering what I was looking for. Prices are a bit higher than other places but convenience is very important.

Dimpal, I just want to give a shout out to your manager Hiren! I called your store on Sunday 10…read moreminutes prior to closing inquiring about a possible home delivery for a friends birthday. He was AWESOME!! He even wished her a happy birthday from myself and my son when he delivered it to her! He certainly made her day, mine also!! Hold on to Hiren as he is professional, courteous, kind and a perfect representative of your business!! All businesses should be so lucky!! THANK YOU AGAIN HIREN!! -Sandi

Holy shit, this package store might not look like much from the outside. But the beer selection was…read moreamazing. Fully expected to walk out of there with just Bud Light, but instead enjoyed some G-Bot and Space Dust!

i think this is the smallest liquor store around, but that doesn't matter because they probably…read morehave what you need as long as it isnt too esoteric. neighborhood mom and pop package store vibe. small parking lot. small selection of beers.

Great location and customer service. Prices are reasonable and it's never overcrowded.read more

We started frequenting The Grog Shop when we lived close by and it was a quick and easy stop on the…read moreway home. We've since moved across town, but I still find myself driving there. Why? Service and prices. My favorite wine is $2 cheaper here than it is at CT Beverage Mart, and the service is better than any other store in the area. The owners and employees are so helpful. Unlike other stores where you may wander around aimlessly with no one to help you (yes, CBM, I'm talking to you), at The Grog Shop they're quick to lend a helping hand. They have a relatively big selection and will give discount pricing on cases of wine. If you want something but don't see it, just ask - they may have it in the back or may be able to order for you.

Nice sized package store and the staff is helpful when you ask for help. Some of their bourbon…read moreselections are a little crazy vs. MSRP which is the only drawback!

Nish and Kevin are the best as well as all their staff. They are well versed and knowledgeable in…read morebeer, wine, and spirits. You are buying with confidence here as I've never disliked any recommendation they've given.

Great store! Huge selection, good prices.. I buy the same thing elsewhere at a higher price if I am…read morenot in area of the store.

Great selection of CT craft beer! Also always have my fav bourbon! Should try to get more breweries…read morein stock like Back East and in particular ice cream man.