Do not take your car to this place. They totally ruined my electric system in my car, and will not fix. They told me to take it to a Ford Dealer. I have reported them to the BBB. read more

Based on my experience, I do not recommend Metro West Car Service. I worked with this company as a remote independent contractor, and my final payment was never made, despite multiple follow-ups and providing the requested documentation. Communication from management completely stopped. From what I observed while working with them, this appears to be a very small operation, and service reliability was often an issue. Vehicles were frequently unavailable or experiencing mechanical problems, and there did not appear to be a dedicated fleet. Because of the lack of professionalism, poor communication, and failure to pay for services rendered, I would not recommend this company to customers or contractors. read more

Do not waste your time with Metro West Car Service. My wife and I hired Metro West Car Service to take us to and from our home to Logan Airport for our honeymoon. When we returned to Logan Airport from our red-eye flight, our driver was at our home and not the airport as we had coordinated with Metro West Car Service weeks earlier. By the time we contacted Metro West Car Service, we had to wait at the airport for over an hour while the driver drove from our home to the airport. Once the driver finally did arrive, he left us to load our luggage into his vehicle while he went to the restroom inside the airport. We would have been better off ordering an Uber/Lyft upon our flight landing at home rather than using Metro West Car Service, which would have been significantly quicker and less expensive. Once we returned home, I sent numerous emails to Metro West Car Service to describe our anger and frustration with the service we received--the emails were never answered by Metro West Car Service. I then followed up multiple times over the phone, only to be left a voicemail that Metro West Car Service would refund us for 15% of the cost--we felt that was not nearly enough given our very negative experience. After receiving the voicemail, I've left a number of messages to speak with someone from Metro West Car Service and they were never returned. If you want to hire a reliable car service that will actually pick you up at the time and location you agreed to, don't bother with Metro West Car Service. read more

Brides stay away ! I should have known there would be problems when the rep taking my info could hardly speak English. Got a call the night before my morning wedding, that the SUV I ordered 7 months prior was not available but they were sending a van, but the morning of the van had a flat. They ended up sending a mini bus, which was fine. The driver Seth was very nice, but talked and talked and had no idea how to get to my wedding venue. For a professional driver he had no idea where Fenway Park was or the Boston Commons. The Ride home- never showed. I had a rose petal departure ruined. The wedding was at 70 Beacon st, Boston by the Boston Commons. The driver went to 70 Beacon in Chestnut Hill, Brookline. All the paperwork cleally stated Boston, but he went to Chestnut Hill. I called him, again hardly spoke English, couldn't understand me. He eventually came 40 mins later, after all the guests left. We ended up sitting on a bench in the commons alone waiting for the driver. STAY AWAY ! read more

I used Metrowest for the first time to and from Logan. Great follow up and confirmation, on time, clean, well appointed SUV. Driver Andres was perfectly accommodating, provided good conversation but was quiet when deemed necessary. Recommend him and would request him again. read more

We just got home from Logan, with our driver Lorenz. Conditions were terrible, with heavy snow coming down and no plows out at midnight. Lorenz drove with great skill and confidence, and was very helpful communicating before the pickup and helping us with our bags on the snowy driveway. Even in the era of Uber and Lyft, there's a good case to be made for a reliable service like this. read more

SUV pickup went Great! Driver arrived 15 minutes early, packed all the bags in (and we had a lot!), was very professional and relaxed. Clean and roomy vehicle as well! Three adults fit in the middle row no problem. Great rate for Worcester to Boston! read more

If you would like for the air condition in the car you book to be GUARANTEED... DO NOT BOOK WITH METRO WEST CAR SERVICE. I ordered this car service to take me from Boston to Newport, RI in October of 2021. When I got into the car, the car had no air conditioning. Loved the driver but to be 6.5 months pregnant, riding in the backseat of a car with NO AC is unacceptable. Even still, because the driver was great, I was willing to use them on the return service back to Boston. However, when I called to ask them if we could receive a discount since our first ride had no AC, they told me they could not guarantee AC in a car because its a mechanical issue. Last I checked, we lived in 2021 and air conditioning in a car was not a luxury but a necessity. Businesses that don't accommodate customers for their mistakes, inconveniences and lack of thorough planning doesn't even deserve one star. However, since I can't leave one star, one will do. If you'd like AC in your car to be guaranteed, book another car service. read more

Metrowest Car Service has been a life saver for me and my husband. He is travelling more for his job and they are available 24/7, I make last minute reservations, and it doesnt matter if its 430 am in the morning for pick up at our home or 11 pm at Logan Airport. They are on time, available, professional staff and their cars look nice and brand new. read more

Great communication. On time (early actually). Clean, new, Cadillac SUV. Professional, courteous, conscientious, careful driver. Wifi. Heated leather seats. OK price, competitive with Uber. read more

I struggled to decide if I should post a review, but decided I should because I selected this service based on yelp reviews themselves. As my rating of one shows above, the service was quite horrible. The Good: (1) Excellent communication with Basel and his company throughout using email and phone. They called me three times the week of the event. (2) Excellent timing. The limo came exactly at the right time. (3) The driver even managed to pull up the car through our long driveway. (4) The limo's inside was very clean. The Bad: (1) The limo dropped us off and disappeared. Mind it, I was paying the limo by the hour. (2) The limo showed up an hour after we called to pick us up. And that too it was a struggle to contact the driver (took 15 min). No idea what the limo was doing. The driver told us he had to go back to the office to get ready for the next party and load up the limo with champagne etc. We kept calling from 10pm and finally the limo showed up at 11pm to pick us up. (3) The driver had no clue where we were going. He didn't have a gps either. I had to print him out directions and to and from the event. Even with that he started driving in the wrong direction. The Ugly. The worst part was that Basel and his crew kept lying to us. When we called at 10pm, they kept saying it will only be 20 min, even though they knew fully well that they won't come to pick us up before 11pm. So, 20 min eventually became an hour. I have hired limos several times, but this was the worst service I have ever received from any car service. Basel argued with me that he gave me a discount though, so I suppose the discount qualifies for pathetic service. To Basel's credit, he took 50% off the limo charge because of this mishap (he didn't reduce the 20% gratuity on the non-discounted price, which I loathed to pay, given how bad the driver was). So, hire this service at your own risk. Basel has invited me to try his service again claiming that this was a one-off mistake. We will see. read more

This company and its owner were so understanding and accommodating. We had to change our pickup location several times. Then our flight was significantly delayed so we had to change plans on them again, last minute. They were always happy to accommodate us and make sure we enjoyed the night despite everything. Great company, great service and great people. read more

Fantastic car service! I used them for a family trip and on both occasions (picking me up from home and back from the airport) they were ready for me before time. I got a text message when they arrived with the driver's name and phone. Each time they waited patiently while I was getting ready or waiting for my bags. They loaded all my bags and unloaded them. Highly recommend them!!! read more

I had a great time, my driver was on time, the bus was huge I didn't expect that and it was super clean. My only two complaints was the fact the driver told me how much tip i should give him up front and the fact the bathroom door wouldn't open once its lock. One of my guess was lock in for about 10 minutes. Overall the driver was nice, he deserved the tip and I would do business with them again. 4.5 star service read more

This service is the very best. Always on time, always courteous. You can really depends on Basel and his great team. The are also reasonably priced. Thank you for your great service and help. It makes all the difference after a long trip...or a short one read more

Just want to say I will use them every time I come to Boston. I had great service on both legs of my trip . My drivers were on time friendly and very helpful . Thanks for your great service. Good prices. read more

Kim from MetroWest was prompt and professional with our pickup from Logan. The car was clean and a car seat was provided for the baby. His driving was efficient and safe. Thanks for great service. read more

I live in Sudbury and use this team every time I travel to and from Logan. Totally dependable and professional every time.

I highly recommend this company as they are prompt, friendly and professional. I have used them on multiple occasions and will continue to do so! read more

We have used Metrowest car service twice for transportation to and from Black Falcon pier. The drivers have been prompt and courteous. The cars are exceptional. They truely are a delight to do business with. read more

Probably my favorite car service when in Boston. Affordable service and reliable drivers. Owner is heavily involved in creating a nice experience for customers. I recommend them to everyone. read more

Used service 3 times while in Boston. Always prompt, courteous and personable. Very comfortable. Evan and Kamal were especially great.

This was the worst experience with a car service I have ever had. First of all, one of the cars was twenty minutes late. Then our charges ended up being over $1000 more than the initial quote. When I tried to have a phone conversation with them about the charges, they said, "Well, you're a big company and you're flying private, right?" I asked if that were somehow supposed to justify them overcharging us, and then they yelled at me and said I was putting words in their mouth. When I tried to email them later, I was ignored. Quite an unpleasant experience. read more

How much is peace of mind worth to you? Communication was stellar; I never worried whether the driver would show up or be late. We used them for roundtrip transportation to Logan from Metrowest Boston, and were extremely impressed. Driver was early, texting us in advance that he was on his way. Despite some inclement weather and maintenance issues on the aircraft which monkeyed with our arrival time (return), driver was always punctual, reassuring, calm, accommodating and always in touch. We were able to keep him informed of the various delay times and he arrived punctually at Logan to pick us up. We could use our credit card to pay for the transfers, the car was clean, he offered us a beverage (cool water) and he seemed comfortable on the roads back and forth ... despite some slick conditions. Couldn't recommend his services more highly. We look forward to using him again. read more

I have used this service to get to the airport and back several times for family trips (with two small kids) and for business. Every trip has been great with lovely cars, drivers who are on time and friendly, and the prices are competitive. This is the only car service I will use from here on out, and I highly recommend them! read more

Excellent car service. Early for pick up, very nice cars and friendly, courteous, professional drivers. Great experience for recent service to Logan and home. Definitely would recommend using Metro West Car Service. read more

Arrived early. Very professional, friendly and knows airport terminals well. Highly recommend.

I can't say enough about Metrowest Car Service, they were amazing! The price was competitive, the service was outstanding, the vehicle was immaculate and Basil was both professional and sweet. They were easily found on the web, gave confirmation immediately and even followed up with a phone call. We used the Metrowest Car Service to go round trip to Logan and they were on time, friendly, efficient and just plain great. I highly recommend them! read more

The team at metrowest was great. I booked everything online initially which was very easy. I called to adjust my time a few days before and the people I spoke with were nice and accommodating. The vehicle we got picked up in was fantastic. We needed an suv that could fit 6 adults and it did easily. It was a luxury suv I wasn't necessarily expecting; brand new and extremely clean inside. The first driver was right on time and got us where we needed to go for our evening. He was extremely nice and did a great job. The driver who picked us up was excellent. We were running behind from our event and he was extremely patient with us. We couldn't have asked for more. When we finally wrapped up, our driver got us home quickly and easily. Additionally, their rates were some of the best I found. Overall, extremely satisfied. I have used a lot of car services in the past and will definitely use metro west again. I highly recommend. Just hope I tipped enough! I just used MetroWest Car service again for a trip we were taking. Our family flew out of Boston and went to Florida for a few days and it was easier to have their team bring us and pick us up then deal with the hassle and expense of parking. Their team picked us up on time in a very nice vehicle. The driver was very excellent. The ride back was much of the same. And a few days after the team trip, we realized that we had left our iPad either in Florida on the plane or in the car that brought us home. We contacted metroWest and they scoured the vehicle for it. They found the iPad and drove it back to our house the next day. Can't say enough about these guys and how good the service is. All that said, I don't think you'll find a better price. Great to be able to combine a high-quality service with a good price! read more