Pleasently suprised. The rooms were clean, the beds were comfortable and the receptionist was lovely.

This is a massive hotel with gorgeous lobby, lots of common area, fully indoor pool, and of course they got the conference and banquet rooms. There's a huge parking lot at the side entrance of the hotel. We had an easy and quick check in process. The room was in excellent condition, super clean and tidy, with modern furnitures. Super comfortable bed. All items in the room and bathroom were fully functional. We loved the curtains in the room, as it blacked out all the sunlight, we couldn't even tell it was morning until we woke around 9am. We had a wonderful time in the pool, that was kids friendly and had warm water. There's not much around walking distance of the hotel. But plenty to do within 5-15 minutes of driving range. Overall we loved our one night stay here. The checkout process was also convenient. read more

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Solid Courtyard hotel in Boston Marlborough. It has pool and gym. Big common area. Multiple meeting rooms. No lifeguard at the pool. There were kids (10years old?) playing water polo without parents around. It was crazy. They seemed to be ok on swimming so I guess the parents felt ok (?). It's 3ft to 5ft deep pool. We were there for a night and all seemed to be standard. I wish they gave us more towels. We booked 2 queens for 3 people and they really only gave 3 sets of towels. Nice staff. Very helpful and friendly. read more

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I originally booked Holiday Inn Hudson with my free points. They ended up canceling my reservation and I'm glad they did. It looked like a bustop with a lot of loiterers hanging around. I ended up booking a week here with all my free points and it was night and day. Very spread out with a ton of parking. Check in was a breeze. The entire place looks brand new, I was told they had a recent remodel. My room was very nice with a view of the back parking lot which I like. I can keep an eye out on my car They also have a nice gym and a heated pool which I used everyday for a nice workout. The rooms were very quiet and I love that you can adjust the AC to have a constant fan for sleeping. The beds were very comfortable, I do miss having a tub but many hotels are switching to switching to showers only. I opted for no housekeeping but they always gave me extra items when asked. The room and hotel had a nice clean smell to it as well. I did like the early morning free coffee that was offered. My favorite was the Bistro, I was there nearly every night. The bartenders Mike, Colleen and Diane were the best! Great convos and really great drinks and food. I wrote a separate review under their Bistro Yelp. I also like they have a 24 Quick Market for medicines, snacks Ice cream etc... I will be back soon for another stay! read more

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Incredibly friendly staff that made my unfortunate circumstances for travelling turn into a positive experience. The newly renovated property had an amazing workout facility. The bar was lively and Lorraine, who works at the bar was so very friendly and accommodating. The lobby is open, but has cozy spaces for relaxing. Every person who worked at the front desk was helpful and friendly. My room had everything that I needed to be my home away from home. read more

SUPER friendly staff, clean hotel, close to 495 and many amenities. Had to crash for a night as my house was packed for moving. Great night sleep on a comfortable bed, which helped me relax as I cried my eyes out. Granniehudsoneatsout will be granniehudson from Cape Cod, Boston, Europe, Puerto Rico, the moon. Hudson will always be my home town. And I am so happy that our neighbors in Marlborough take care of us all! read more

The room was clean, spacious. The bathroom shower the ceiling looked a bit like it was sagging down which wasn't great. My biggest concern and reason for a three star rating was the door. The gap there is the door fully closed and both locks utilized and there was that large of a gap, which didn't make me feel entirely safe. The room was pretty pricey for the experience in my opinion. And normal sounds for a hotel were extremely loud in my opinion from my room. Usually you can't hear what's going on upstairs or in the hall. Certainly room for improvement. read more

Courtyard Boston Marlborough - Door Lock - Hotels Near Me - Marlborough, Massachusetts

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Super clean place staff is very friendly and attentive, helped with any questions and very easy to access

This is the worst hotel and I don't know where to begin. Lobby is a disaster zone - totally gutted out due to renovation. 1 working elevator that takes forever to bring up or down. And full of debris. The worst! read more

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Great value. Easily one of the best hotel gyms I've seen at any Courtyard. DBs to 100. Solid set up.

I went to this hotel for a training. It is near the highway and has ample free parking. It was under construction and quite a mess although the bathrooms were sparkling clean. The meeting room was standard fare in appearance but with no soundproofing and we could hear other meetings applauding and making other noise. Hopefully the guest rooms are quieter. I didn't stay overnight so I don't know. read more

Beware of unapproved charges. Stayed there two nights in 2/23 for work. Was not offered folio on check out. Credit card bill came - over $200.00 in restaurant charges. Called was told I would get a call back. Two days later I had to call back - was told I would get a call back. Jennifer called me back - the bar had charged someone else's meal to my room. Filled out form. Asked how I would be compensated - was told that "miscommunication occur" and they would give me 5k points. No apology for the inconvenience. Points don't arrive. Call and leave voice mail for General Manager - Kevin Buchanon. No response - emailed again. Assistant Manager April called me back - General Manager too busy. Explained situation - she told me that they would credit me 10K points. Next monthly bill comes - NO REFUND THEY HAVE CHARGED ME AGAIN $200+. Emailed April - she fixed it - I asked for additional points. This was her response: Hi Tracy, I have already processed 10,000 points which is equivalent to $50 in compensation, I think that is fair for an honest mistake. Yours in Hospitality, April Lee Assistant General Manager This was not an honest mistake - this was incompetence all the way through - from the first charge - the General Manager not even acknowledging my complaint personally to the miserable 10K points. Buyer beware - CHECK YOUR BILL AT CHECK OUT. read more

Marlborough Marriott Mistreats Poor and Disabled Our small nonprofit organization just held our convention at the Marlborough Marriott. Boy was that a huge mistake. Our members, who are low-income and disabled people, were treated to an atrocious experience. At least twelve reservations were lost. In two cases, four unrelated people were sent to one room that had only one bed. The power went out in one room twice, leaving an elderly woman in the dark. Another woman had to sleep in her wheelchair because the manager lost all our accessibility requests when she misplaced her notebook. As all this unfolded, our staff had to calm down the attendees, who were understandably upset, and help sort out the check-in mess. The stress level was through the roof and several of our participants left early as a result. We requested a very modest refund to make up for this very large inconvenience. Not only did they refuse us, they insulted us and our behavior in their written reply. I don't think the Marlborough Marriott understands customer service, the reservation process, or anything about hospitality. Unless you enjoy being stressed out and scolded, hold your event somewhere else. read more

Accidentally stopped at this hotel thinking our reservations were here. My husband walked in as our son and I started getting things out of the back. 10 minutes later he came out ticked off. Our drivers assist sent us to the wrong hotel. But when he went in he said he was treated rudely by the front desk woman. He gave her the confirmation and she only said, "you don't have a Rez here. I can't help you." And the proceeded to help the person behind him. He called Marriott 800 and found that our reservation was at a different courtyard up the road. Marriott said the front desk could of easily told us it was another Marriott. read more

Nice rooms, but the gem here, and the reason I enjoyed my stay so much, was because the staff were so kind, helpful, and made me feel incredibly welcome. I appreciate them so much. Marriott- give all of these people a raise!! They deserve it. read more

The price for the king room with sofa bed was really good so I didn't have super high expectations for the room but WOW! It was huge, clean and honestly just fantastic. The bed was comfortable and the shower was really gorgeous. I also loved the balcony with chairs to relax outside. read more

I stayed here on a trip because they do accept pets and the parking lot is huge so unless there is a big even here, parking is not as challenging for late arrivals. The staff here is very pleasant and accommodating. The place appears new or refurbished and appears to cater to the business crowd. Our room was on the small side as the cartway between the beds and the bureau with the TV was quite small. The bathroom, on the other hand was very generous in terms of space. The TV system was not functional (system out across the hotel) and could not be repaired by the end of our one night stay. The hotel gave us some compensation for that that was generous without my having to prod too much. In addition, considering how close this place is the the highway, it is particularly quiet. I would definitely stay here again. However, be advised that the breakfast is not free and the only accessible entrance is the front door. read more

If you're looking for a good night's sleep, look elsewhere. The HVAC unit in this hotel is absolutely awful. I actually kept mine in the "low" setting so that I didn't have it kick on and off all night, but even when it was on, it was too loud to be considered "white noise". I also had an issue with the thin walls; my neighbor watched TV into the wee hours of the night and I heard every moment. The bed and pillows also were not the best. Overall I felt the room itself was sub-par. They could stand to make a few improvements. I did come back from meetings one day to find my toilet running, and although I told the front desk in the most polite way possible I received an email profusely apologizing for my disappointing experience. Anyway; they did fix the toilet with no further problems. Upon my return from dinner the front desk staffer caught me again to let me know the problem had been solved. Overall - good customer service. The food in the hotel was pretty bad. Our meetings were served breakfast and lunch, so it was the typical continental breakfast/lunch buffet fare. But the food is bland and uninspired, so I always went to dinner starving. If it wasn't raining this week, I definitely would have walked down to the Dunkin Donuts for breakfast. They do not have a free buffet or even room service. Finally, the fitness situation wasn't the best. Several people in my groups are runners and all of us got different directions on a good running route. It might be helpful if they created some routes on paper and provided upon request. There is also a fitness center (not affiliated with the hotel) downstairs. I was stoked to have the opportunity to attend a group fitness class but the offerings were slim and conflicted with business meetings / dinners. However they do offer personal training which I will definitely take advantage of the next time I'm here. There is also the standard, free, exercise room. Overall I wouldn't stay here again if I had a choice, but I will likely be back anyway. read more

Nothing unusual here - standard Courtyard. This is a good thing because the lure of name brands - rather than just customer loyalty points - is you have a good idea you'll get what you expect. The ice machine was broken on my floor and it took awhile to get someone in the cafe to get me some ice, but it was an odd time of day. I didn't get the USA Today in front of my door in the AM but (1) perhaps that is just a Renaissance or Marriott thing and (2) there were plenty in the lobby. The location is good. There's a few restaurants and spots to check out quite close, and the rooms were quiet. It was sold out the night I was there so to not here the room next store you or folks in the hall is always a perk. I would absolutely stay here again. read more

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A good option for business travelers. Basic wifi is complimentary, and I had no issue getting onto the networks I needed in the lobby, cafe area, and my room. Front desk staff is awesome, housekeeping is friendly and efficient, and a super special shout out to the two bar tenders (the guys)- one who works just the bar, and the other who floats between the bar and the onsite Starbucks. They were so nice, friendly and very efficient. Rooms are spacious and updated. Nice temperature control and comfortable beds. I stayed there for almost a week, and really felt comfortable there. Since I will need to be in Marlborough a few more times for work, this is definitely my first choice as a 'home away from home'. Note- would have given it 5 stars if the ice machine on the ground floor wasn't out if commission.... Then, would have only given 3 stars, if the bar tender wasn't so awesome that he filled my ice bucket up every night. Like it! read more

Courtyard Boston Marlborough - Ample space! Bed is comfy. - Hotels Near Me - Marlborough, Massachusetts

Stayed here last week with a group of people for a work event. We stayed Monday through Friday. We all noticed our rooms smelled a little off and maybe like mold. Once we all returned home and back to the office on Monday, six of us had colds and sore throats and one person was not in the office!! This can not be a coincidence! For that reason I have to give this place a low rating. The bar area and food service was good. Main gym was awful but they did have a nicer gym but you needed to pay $10/day -- which is a little steep. Glad I didn't pay for this out of my own pocket. read more

I stayed at this property for about 6 months, during one of my travel projects on the east coast. The only difference between this and other Courtyard properties was that they had a third party gym located in the basement which was large and had all new equipment. Front desk staff were very friendly, however, I had an issue with one of the breakfast cashiers. Her name was Dahiana, and I had caught her adding gratuity to my breakfast orders (which were to-go, so why would I tip) for about 4 months. DIdn't notice these on my bill initially, but then I started looking at my detailed expenses and wondering where the delta was. I confronted the manager, and she had indeed confirmed the extra gratuity. I met with the hotel director, who apologized and mentioned that they needed to implement deeper training. Not sure if training have helped in this situation, and I'm sure many other hotel guests experienced the same, but had not looked into their expenses. Won't be staying here again - Best, Charlie read more

If I had an opportunity to go back in time, I would have selected another hotel for the weekend. Many different doomsday factors played into this conclusion. I will go down the list. 1. The AC unit that everyone is talking about is a big factor. It does exist! They are all telling the truth! Loud and annoying! I think it contributed to my insomnia that weekend. 2. Some type of convention or party with a lot of little kids running around was there that weekend, surprise! I might as well have slept in a Chuckee Cheese! 3. The restaurant downstairs was awful. We had a graduation to attend on that Sunday, so we decided to run downstairs, grab breakfast, then run back up and get ready rather than leave the hotel and come back. Bad choice. Once we got down there, we were greeted with the lovely Lydia, who greeted us with "you know if you don't have a voucher, you are gonna have to pay for breakfast". Such a sweet person. We then asked for silverware and coffee, and she never came back. She passed us off to some kid who eventually came by to take care of us. He was actually very helpful, I'm actually glad that she didn't come back. Oh yeah, there were tons of screaming kids and families at breakfast too! Win/Win 4. Oh yeah, we had HBO, then while we were watching it, it just cut off. Yep, it just cut off. The floating Direct TV icon was the only thing that we got on that channel for the rest of the weekend. Good stuff. The people at the front desk were nice, and they didn't have the room stocked with toilet paper or tissues, but when we called and asked for some, they were very prompt and polite. I think the service at the restaurant was the main factor of my low rating. That really put me in a bad mood for the rest of my stay there. I understand that serving a lot of people can be stressful, but I don't want that stress passed along to me. Unless you have a convention in that hotel, just don't go. Trust me...don't do it. But if you have to...go somewhere else to grab a bite. read more

The lobby and rooms of the Courtyard are nicely remodeled, but.. the rest of the hotel is just ok. There isn't really any close parking to the lobby unless you can find a spot along the metal railing. Otherwise, you'll have to park around the corner and walk. The bed and pillows were fine, but the door to the room didn't sit quite flush with the doorframe so there was a sizeable crack/opening where someone in the hallway could technically look into your room. The walls are also thin, so you can hear people talking and walking down the hallway and in neighboring rooms. Marlborough is also SUPER far from downtown Boston and Boston Logan Airport (50 minutes without traffic) so only book here if you are going somewhere around this area. I woudn't stay here again.. read more

I stay at a lot of marriott hotels and must say this place is a true disappointment. The community areas are fine but the room was awful. The dresser drawers were put together wrong so they open by themselves..... The closet was too small to fit the width of a hanger so you can't close it after hanging up your clothes. The remote control (TV) had enough food stuck all over it I was scared to touch it. Top it off with a gym that literally has nothing in it. Do yourself a favor and skip this place. The residence inn near Hudson is a much better bet (Room 120) read more

Nice rooms Free gym Free swimming pool Nice staff (Amber, Vinny, Dom, Maria, and Samantha) Great location. Close to Boston, outlet malls, and Chipotle (2 min) read more

Stayed here for work for two weeks and hotel was nice and staff was great. Bartenders here are friendly and make some good drinks.

What's with all the talk about the AC?!? How bad could it possibly be? When i walked into the room...i just had to laugh. That's LOUD! Lol The walls are paper thin. At night with the lights out we were able to see the lights bleeding in from the next room to us...and you could hear everything. Overall the place was pretty nice, the staff was very friendly to our boys...who were here for a hockey tournament. While there was a policy for no floor hockey in the hotel, they found a conference room for the boys to play in. read more

This Marriott is a gazillion times better than when it was a Radisson. It is pretty much fully renovated, has an above par fitness center, decent rooms, nice breakfast buffet, extremely helpful staff...BUT...There is some sort of issue on the first floor with the plumbing. Specifically the cespool/sewer. I had to exchange rooms (first time I've actually ever had to do that) because the room stunk like sewage and it proved unbearable within the first 10 seconds I was in there. I looked in the bathroom and it looked like the toilet backed up. Fast forward to my new room (had to settle for passing up my king size bed) and go to flush the toilet...Same issue. But thankfully I didn't blow out the bathroom and cause a horrible stench. I just had to let that yellow mellow if you know what I mean. Anyway, maybe this is just a problem on the first floor but it kind of taints the whole experience. read more

The rooms need to be updated and the air (heat and cooling) needs to be updated. It's loud and comes on all the time. That makes it hard to get a good nights sleep. I used ear plugs. Friendly staff. Breakfast is fine but not included. There is a full gym downstairs but costs an extra $10. Might be worth it if you prefer a better gym than basic hotel gyms. The TV's in the room are old and the cable options vary by room. I've had basic cable and missing locals channels 1 week. The next was expanded cable with HBO. The next was basic, no HBO and porn??? read more

My family and I stayed at this hotel during a very busy weekend. I was impressed after reading these reviews. The staff was very pleasant, helpful and patient. The lobby, rooms and pool were clean despite it being very busy. I did not find the case to be hearing people in the other rooms but rather the darn Heater/AC unit. It clicked on, and not your little click up a loud obnoxious click very frequently. The heat worked. It was hot but you could not sleep. NOTE To MANAGEMENT: You have had how many reviews about the darn heater/ac unit? Maybe now it is time to put it in your budget and fix the problem? It is not just one person. read more

Decent hotel. Not anything fabulous but it will do the job if you are far on the outskirts of Boston and need a clean consistent place to stay. Normally my review have been of 4 or 5 star luxury hotels so I thought I needed to even it out in terms of reviews. I had to stay here when visiting a potential bride and had a maroon meeting with them and was exhausted. The staff was very friendly and rooms clean. It seems to be more geared toward business travel so not as much a family vacation hotel or romantic getaway but I think that is pretty standard issue for Courtyard hotels.it was ok. just nearly ok. No frills or fancies. read more

OK... so my stay was great.. Rooms were clean and nice.. bed was comfy and service was good minus one thing. This would be 4 star but I had erroneous charges on my bill. These showed up AFTER I checked out, I didn't even know until I back home and got a email receipt that didn't match mine. Im not talking a large $$ amounts here.. 3 charges totaling like 14 bucks from the little store at front desk. But sorry.. I dont like paying for what I didn't have. I called to try and resolve... Heard sorry. Then was directed to accounting. Apparently nobody works in accounting as I never heard back and dont seem to be having luck. I cant continue to spend time trying to resolve this. So now the review is what it is. read more

solid hotel. can't speak to most of the amenities (i hear the workout area is tricked out, but i chose to run outside, so...). the good: super friendly staff. i had numerous questions for the front desk people, and they were answered in a friendly, professional manner. i was greeted nicely and always treated with respect. room is nice. i had 2 doubles, and a nice view from the 4th floor. room was definitely clean, and i liked the curved shower rod in the shower. good counter space around the sink. nice decor. very earthy/nature themed. mini-fridge. 'nough said. nice bar/lounge/restaurant area. service was fairly attentive. the bad: wi-fi. it's free, but i had great difficulty watching any videos or footage on my chromebook (constantly buffering). that was definitely disappointing. there is a wi-fi option you pay for ($4.95/day) which is optimized, and that may have been a better choice. towel are decidedly threadbare. everything else is nice- please upgrade the towels. beds were a little bouncy (i.e. older mattresses). i'm retracting one star due to cost relative to value. i have this room at a reduced rate (due to traveling on business), but even that rate is a bit much for me. i've stayed in hotels at least as nice (some nicer), for far far less. so, if your company is paying, full steam ahead. if it's your dime, you might want to research other, more affordable, hotels in the area. read more

Nice rooms and very accommodating staff. ChuBear found this place because his friend was getting married nearby and everyone was staying there so I stayed with him. The staff was really nice and the place was very clean as well. After the wedding we threw an after party, but the bar was closing - security hooked us up with a conference room for free and said we could make as much noise as possible. He also gave us instructions on proper locations of certain types of partying which was funny. If I had another wedding up there, I'd probably choose that place. read more

Walls are paper-thin between rooms. The hotel is beautiful, though. I just get irritated when I can hear phone call conversations from another guest when I am in bed. It was so bad I actually recorded the noise on my iPhone. Moving rooms DID NOT solve the problem. read more

Would not recommend this hotel. Unhelpful customer service. Pool is constantly closed but advertised on website. Food is mediocre. Internet doesn't work. The walls are super thin. The only real positive is the points program, so i guess if your marriot gold then it makes sense. Otherwise even the Hampton down the street is better. read more

Highly Not recommended. I am currently staying here and am going to move out ASAP because my experience has been horrible. internet is as bad as non-existent. Elevator certificate expired, I informed the staff, but no action till now. The staff behave in a nonchalant way then trying to help you and even indirectly called me a liar when I pointed out to them the false/wrong information they gave me. Their wrong information created many problems for me. The worst customer service I have ever experienced. And on top of that 'hockey' and loud guests (not hotel guests, but those coming to the restaurant) drinking/shouting till late night as if it is club. AC makes a lot of noise. read more

I stayed here recently after a friend's wedding in Sudbury. It wasn't bad for the cheap price we paid and only about 15 minutes from the venue. The only problem was the AC unit. I tried falling asleep with it on, but every time it would kick on, I would literally sit straight up in bed. It was so loud it scared the bejeezus out of me from a dead sleep!!!! I eventually had to get up and shut it off despite outside temps of over 100 that day. Besides that, it was what I expected. Check in and check out was very simple. The woman at the front desk was friendly enough. I would stay here again if I was in the area for something. read more

Customer service is outstanding. Very pleased with the courteous staff. Quiet and safe too.