I did a vivid hair color with Ella and it was awesome! She did a great job and was able to do it efficiently. I definetly recommend this place and always feel good after. read more

All they did was wash and dry my hair. I asked for layers and bangs and received neither of them. Way too much money to receive nothing from this place. read more

I had a family emergency and canceled 2 hours before my appointment, but still got charged for the full amount for a cut and color. Now they won't even answer my calls or call me back to figure out how to solve the problem. read more

I had my bridal makeup done by Amy. She did an amazing job, keeping my look natural, but "wow" at the same time. As it was my wedding day, I naturally had butterflies, but Amy did an excellent job making small talk and keeping me laughing about her own wedding experience. It was like having my makeup done by a close friend. Thank you for everything! My makeup staying looking spectacular all night long. read more

WARNING: Let my story be a warning to all my ladies out there... I went to Metropolitan Salon and Spa based on a recommendation from our wedding venue. We were having engagement pictures taken that night, so having my hair and make up done was top priority. I was looking for a blowout to accent my balayge and give my hair some loose curls. All I received was my hair washed and dried with some hairspray. When asked if I liked it and/or wanted to make any modifications to it, I said I didn't like it and I wanted more of a design (again, all she did was wash and dry my hair). She said we didn't have anytime to make any adjustments (then why ask in the first place?). I didn't have time to argue because I had pictures in an hour, and it's not like they were going to do anything anyway. Needless to say, I was devastated and defeated as all I wanted was to look and feel beautiful for one of the most important photo sessions of my life. WARNING FOR ALL BRIDES-TO-BE: If you want your hair to look beautiful on your wedding day, DO NOT book this salon and spa. The absolute WORST salon experience I have ever had in my life. It will haunt me till the day I die. read more

This salon has SO gone downhill. You usually don't get anyone on the phone to even set up an appointment and they also REQUIRE you keep a card on file in order to even make an appointment! Many other things too, but too long to list. SO DISAPPOINTED!! It's like they would rather not have your business instead of trying to keep your business. read more

Way too expensive. $27 to REMOVE the gel and $45 for a new gel manicure? The removal should be part of the base price. I just moved to the area after 12 years in Seattle and I have never in my life paid an additional $27 to remove the gel. These prices are too high. I've gotten my nails done in Madison too at some very nice spas and have never heard of these kind of prices. read more

If I could leave less than 1 star I would. Only benefit, easy and quick appointments available. However will never return. Took my son for a hair cut. Specified a trim. Scheduled a scissor cut with Shelby. My son had longer hair not quite to shoulders but below the ears in back and to chin in front, wanted to keep a long style. It was slightly longer in back (not quite a mullet) but wanted to even it out a bit to more the same long length. She chopped it. butchered it. He cried and cried, he first came out with a more feminine hair cut, she brought the back WAY up and angled it to the front. We asked to fix it two more times before we just had to leave. He refused to take a hat off. It ruined the first day of school as well as school pictures for him. read more

I came in with my Maid of Honor to get a mani and pedi done. There were some scheduling issues they had mentioned but they worked it out. I brought a picture to show what I would like my nails to look like. Nothing over the top. The girl I had for my nails acted unprofessionally. When I showed the picture they flat out said no, can not do this. I don't know how. Then one of the girls blurted out that they do not have a licensed nail technician at their establishment. Which took me back. I couldn't believe the rates they charge since they don't have a licensed professional. Well stupid me decided to give the girl a chance. Let me tell ya. Nails looked terrible. The girl asked if I liked them and I was honest I said no. She removed the polish and didn't charge for the manicure which is fine. Whatever. Then I realized when I got home the pedicure I received was ok. They didn't buff my nails out. The nail polish just peeled off. Which is unfortunate because the color was really pretty. I'm so embarrassed because I really talked this place up to my MOH and told her how wonderful the service was. I had gotten a pedicure In October and they did an amazing job. I will never return. Quite honestly I should've just gone to my normal place to get my nails. I really wanted a day of luxury and definitely didn't get that. They do not live up to their reputation. read more

Had a women's hair cut with Claudia and I'm obsessed with my hair! I was the last apt for the day and she saw me right on time. She was super sweet and when I showed her a picture of what I was thinking she recreated it perfectly! She made sure I got it cut to my liking and also gave a bomb head massage. Would 100% come again read more

If I could zero stars I would. So I want to start off by saying all the staff members that I have worked with at metro are amazing and most of them have left probably due to shitty management which I witnessed first hand. I have been going to metro from feb 2022 till August 2022. Loved who I was working with and how I was treated. Both people I have worked with are now gone. I was getting itip extensions done from the start. I paid over $600 just for the hair alone. This is 5 packs of hair total which is 125 pieces of hair. I have very fine thin hair so we did not need nearly as much hair as I bought. I was told they just keep the remaining hair at the salon for when I I need it, these are in a bag with my name on it. In August after my main lady left I went to someone else who did something completely different with my hair extensions mostly to just give me volume so I had a small U shape of extensions in maybe 20 of them. She left about a week later and I don't blame her. So I had about 50 pieces of hair, I rounded up because there may be a few missing. I was great about keeping track of my hair and I never had new hair ever put in the 6 months I was going there. Holly who is the owner is horrible to work with. The first time I called the salon she told me she would look for it and only brought me what was taken out of my hair in August. So there is still 75 pieces hanging around the salon somewhere that nobody seems to know where it is. i even double checked with the lady I went through and she told me that the hair was left there with my name on it. She hasn't done my hair in 3+ months or else we wouldn't be in this situation. I told Holly I wanted my money back and she told me all she could give me was $200 credit for the salon, which wasn't even worth how much hair was missing. Then expected that I would be want to go back to a salon where the manger had horrible customer service skills. (There's classes for that) There is only one person left that does extensions why would I continue to go to a salon that has not taken the time to support me when trying to get the hair THAT I purchased back. She told me originally when I called she would call me back and then today told me today when I came into the salon someone name Sam would be calling me which is a lie she never said that. I've never heard the name Sam. Plus it's funny when we talked on the phone she called me by the wrong name so I knew I wasn't getting a call back. She also told me twice now she was going to get in contact with the lady who was doing my hair but she's been gone for 3+ months. If you wanted to support clients you should contact that person right away instead of not letting them put in a two weeks notice. If Holly would actually talked to the people who did my hair in the past she would know that we NEVER put in hair in and that is definitely 75 pieces of hair there. So I'm out over $300 in hair. I've already been in contact with state before I wrote this review. I would NOT recommend this salon to anyone and I feel bad for every employee that works there. read more

I had my acrylic nails done on Saturday 8, 2017. It is now four days later and my nails are already lifting. The nail on my middle finger is on the verge of falling off. Disappointed I spent my gift certificate on such a poor job. read more

Metropolitan Salon and Spa - Day Spas Near Me - La Crosse, Wisconsin

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Lauren Callahan May be fresh into the industry but she gives a great men's cut. In addition to the great cut she's easy to be around and takes her time washing and conditioning your hair. She's a great communicator about what you want with your hair and works great hours. I'll definitely be back! read more

Service: 90 minute massage I so wanted to love this place. It's pretty close to where I live, so it would've been a great option for regular treatments. Unfortunately, my experience was not awesome. I checked in at 11:11. My appointment was for 11:15. At 11:25, The massage therapist still had not come to get me, so I checked with the front desk. They told me that she was running behind but I would still get my full treatment. No big deal. My massage therapist was very pleasant and took me back to the room to change. (There are no locker rooms, but the massage rooms are extremely nice.) She asked me what areas I wanted to focus on, and left the room so I could change. They had soft music playing and the table was heated and SUPER comfortable. She had me start face down, which I've never had done before. Still no big deal. But I started to wonder about how the experience would go when she spent a good 5 minutes just applying essential oil and lotion. She used a lot of lotion. And then I felt the lotion bottle set down on my butt in between applications! So that was weird and not too great. (Side bar: I went for the "foot moisturizing" add-on treatment that they proposed when I got into the room. For $8, they slather your feet with lotion and put plastic bags on them, then slide them into what feels like heated basketball shoes. It felt...mostly swampy. 2/10 do not recommend.) After the face-down part, she had me turn over. She held the sheet up a little bit higher than I would have liked, and then when she set it down on my stomach and chest--YUCK. Cold wet sheet! And Biofreeze (or whatever gel they use) and lotion all over me. The face-up part was ok, but she didn't use an eye pillow or anything--she put that on at the very end, when she was basically done. And I ended up with an awful lot of lotion in my hair. Then she removed the eye pillow and turned on the lights while I was face up. She also didn't wipe the lotion from my feet before I got up, so it was pretty slippery. Her massage technique overall was okay, and she was very sweet and nice to talk to, but the overall execution left room for improvement (particularly putting the lotion bottle on my butt while she worked!). I spoke to the manager about it; she was very nice and receptive to feedback. She did give me half off of the massage. And the spa area itself is nice. Still, I will try other places in town before I return. read more

Hands down, Julie is the best esthetician in La Crosse. She is educated and so friendly, she makes me want to get a facial once a week. (Only a girls dream come true!!) I've recommended her to many friends and they all love her. I love Nikki for my hair color and cuts. She has probably been there the longest and has the experience to make anyone happy. She really helped me grow my hair out, because I always had the "mommy" short hair cut and needed a fresh new look! They use Redken hair dye, and even though I get my hair regularly highlighted, it's always shiny and healthy. My only complaint is sometimes the front desk is busy and you have to wait a while to check in or out. The best way to handle this is to give yourself ten minutes before your appointment, and allow time after the appointment to soak up the experience. Massages are also wonderful, I recommend Audra who is an expert at deep tissue massage. If you are looking for pampering at a competitive price, this is the place in La Crosse. read more

Came here from out of town and the experience was AMAZING!! Natasha the front desk host is WONDERFUL!!! Jessie did my hair and it looks BEAUTIFUL!! Def recommend this place! They have several services available!!! read more

Metropolitan Salon and Spa - Day Spas Near Me - La Crosse, Wisconsin

I was very disappointed with my experience at this salon and spa. I went for an hour massage I've had scheduled out for a month and ended up leaving without it. After waiting over 30 mins past my appointment time I had to leave. When I had asked how much longer it would be, I was told they squeezed in a 30 min massage before mine and it was not finished and they cannot push people out so they had no idea how much longer I would have to wait. That is very unprofessional. read more

I have had the worst customer service here. I used to get my nails done here, about 8 years ago, but then I got an ugly toe infection immediately after a pedicure. So, I stopped using their nail service. Then, my stylist left, so I found another one at a different salon. That stylist left Medusas, so I followed him to the Metropolitan. This is the only reason I came back. My husband and I have been loyal to our stylist, Eric, who is a fabulous guy. We have rolled with the price increases, because we like Eric. However, I am so tired of the crappy desk service that today was my final breaking point. I am flying out of town tomorrow. Today is my birthday. For my birthday, and my travels, I decided to have my hair cut by Eric. I booked my appointment 6 weeks ago. I show up to the appointment and find the receptionist busy on the phone. I waited 10 minutes, until 5 minutes after my appointment was to begin before I asked another stylist walking by if she could get Eric. She said he wasn't at the salon. I asked why I wasn't called. She said to speak to the receptionist (who was still on the phone). Finally I broke into the receptionist's call and asked if Eric was there. She ignored me. Not even a smile and a finger raise, just straight up disregarded me. At this point she could have said to the caller, one moment please, and let me know that my appointment had been cancelled. She didn't. When she got off the phone, she asked for my name, I told her, and she looked up my appointment and then said that Eric wasn't there. I asked why I hadn't been notified. She said she left a message. Well, no missed call or message on my cell phone. Okay, great. Thanks. I get home, there is no message on my landline. There is no email. Mia lied to my face. Lied to me and wasted my time. This is the final straw. Eric, I am sorry, but the Metropolitan sucks. I wish you would go somewhere else because I would follow you, but you will now have 2 openings from me and my hubby that someone else can fill. I apologize to you, but I think that the customer service at the Metropolitan is the worst in the area. The only reason I gave any stars to this place is because of Eric. read more

As I scrolled through social media on Facebook I came upon a ad for lash extensions. There was a close up photo of a woman that was a "regular", at least that's what I was told. I asked for a consultation and scheduled after meeting with a technician who got me in immediately. My lashes looked nice and I left pleased. I waited the 24 hour time period before washing my face even though I noticed that the lashes were falling off. I called right away and went back in a few days later for her to fill them back in. She was pleasantly accommodating the first time. The next time was two weeks later and she was surprisingly rude and had different excuses for why my lashes weren't bonding. The one that really offended me the most was that it was "my skin type". I am of African American and Latino descent. I asked why would she continue to proceed with services if she thought this could possibly be an issue. Which I received no answer to. During this last visit with her she pushed my head from side to side forcibly. She complained that I needed more than what her fill time allowed. She continued to complain about anything that she could. I called the owner twice and left two voicemails asking that she call me back. She never called back at all. I wasn't respected enough for even this much. This salon failed miserably and falsely advertises to being one of the the top salons in the area. They are racist, rude, disrespectful, and a disservice to the needs of all people in today's cosmetology world. A skill isn't enough in today's world. It isn't fair to accept our hard earned money if the full service isn't rendered as advertised. read more

I usually put off getting my hair cut - I go MAYBE once per year at this point because of past haircut-horrors. I came here because I received a gift card, and I'm so happy I did! Lindsay, my stylist, really listened to what I wanted. She continually makes sure you're comfortable and doesn't rush. I got my hair cut and DYED, a first for me lol, and I couldn't be happier with the result. I would definitely recommend booking with her! read more

Didn't honor a gift certificate that was older. That is legitimately stealing!! I don't want to support a place that steals

Horrible! I came in from out of town -Oregon- wanting a pedicure. I made an appointment and they made me wait 30 minutes. They were so rude and snotty, did not welcome me or offer water... I walked out. They wanted $43 for a pedicure. Glad I didn't stay. I would not wish this type of customer service on my worst enemy. read more

Never again! Snobby, expensive, and I ended up getting burned and my labia peeled like a bad sunburn a few days later after the waxing. It began the phone, when the person who answered the phone said a "Mediterranean" wax was basically a Brazilian, but with a landing strip. I thought that $52 was reasonable for that, since the price for full Brazilian was a ridiculous $72. It wasn't until I was in the room when I was informed that that wasn't true, that I had been misinformed, and a Mediterranean was basically a glorified bikini wax, with no butt crack. That was what I had wanted and then she told me a Brazilian was $77. It was only because I had a gift card that I went for it. As a side note, $77 for a Brazilian is insane. I have never paid over $55, whether in major cities, smaller towns, or internationally. I had to put on this weird disintegrating underwear. Why, pray tell, would I have to wear see-through and pointless underwear if you are going to see everything anyway? There was a towel too, so it wasn't like I wasn't covered. It was so hot in the room that the disposable underwear turned to goo on me. I ended up finding random globs on me later that night. The conversation with the waxer was awkward. If you are going to be all up in my business, you need to be able to carry on a conversation. The time it took was excruciating. A full Brazilian should take a skilled waxer 25 min, max. This took 40. She kept doing it in really small sections, but going over the same sensitive just waxed areas, and it ended up really hurting. On the website the Brazilian is supposed to include the stomach, but she didn't do that. I didn't say anything because I wanted it to be over. When I got home I took a better look. I was in so much pain because I had really gotten burned. Two days later the skin started flaking off in sheets, and lasted for an additional 48 hours. This has never happened to me in ten years of doing this. Terrible. Maybe the other services are better but either way, the place is snobby and expensive, so I will be going elsewhere from now on. read more

I went to metropolitan because I had a gift card. I needed a hair cut desperately but my sister had always cut my hair in the past so I've always been hesitant when trying a new stylist. Kristen took the time to make sure my cut was exactly what I wanted and even took the extra time to style when the schedule was crazy. It's hard finding someone you trust when you've seensomeone for 9 years but Kristen was amazing. read more

Great front staff, horrible nail service. Even though she was trained at Aveda, she only did one coat of polish, left towel fuzzies on, and just sped through the whole service. She did not lead me out or offer any beverages. Lovely atmosphere, but do not get your nails done here. I will need to go to somewhere else less than 24 hours after this service. read more

I got a gel manicure and pedicure that was almost $80 and was completely unsatisfactory. They have very minimal color options and the girl that did my nails was very young and had just started there that year. She had forgotten a couple of steps as well and did not go back and fix them. My nails are not a full even color and they are bumpy. There is even a piece of hair stuck in my thumb nail and she did nothing about it. read more

I LOVE Metropolitan Spa..i use Ellie for cut and color and have had facials and i am going to do makeup and everything else they off..which is a lot. I'm a travel RN and have lived across the country and i can easily say Metropolitan is a favorite of mine read more

I've been going to Metropolitan for years for my hair cuts and coloring. Kristin is the best! The salon is always clean, staff friendly, and prices fair for the services provided. read more

I went here a few years ago to get my hair done and the ladies were very professional and respectful and I was happy with the service. But now it seems like the salon has greatly degraded with their stylists. These "ladies" act immature and their snapchat and social media stories they share while they are together at work make it look like the place is being run by immature 15 year olds. No desire to return to this salon. read more

I needed to have my nails done (gel) and my regular manicurist wasn't available, so I called Metropolitan Salon and Day Spa to see if I could get into get my nails done. They booked me for early afternoon. When I went in I had already "roughed" the gel coating up and had 10 great nails all shaped correctly and filed evenly. When I left my nails were filed at an angle ( higher on one side of my finger then the other)...Sharpe edges on the nails ( my shape is squoval)...the previous gel polish still on the sides of my nails ( after this being pointed out a number of times...the gel polish it self is thick around the edges ... I gave Metropolitan a second chance as I had been a customer previously, but will NEVER go back again. I will now go purchase a kit to remove the polish applied an hour ago... I am extremely disappointed with my manicure! read more

Great atmosphere but the manicure was horrible. It looked like a 6th grader did it. I had clumps of gel polish under my nails and the white line on the french manicure was very wobbly. Not straight atcall. I went back to get it fixed and they told me the clumps of polish under my nails would come off after I washed my hair a few times. read more

I made a nail appointment and it was my first one. I walked in and the staff behind the desk were snobby, and were a little edgy and thought they were "all that". I checked in and the lady doing my nails took me back to her station. She looked at my nails and said "whoa. Can't do much for you. Don't these stubby things hurt??" How unprofessional. She said "I can't do much on these nails" and was laughing. I was very upset. I was about to get up and just leave because it was humiliating. She ended up cleaning them up but didn't even paint them. No nails are too short to paint. Don't come here. read more

Great atmosphere, horrible service by the nail area!! I came in with my bridal party to get my nails done they messed mine up and told me they didn't have time to correct the issue (I'm the bride my wedding is tom) anyways the girl who did my nails then storms around the building doing god knows what when she told me she didn't have time seriously!? So now I am at a different salon fixing the issue. Also they lack the training for every nail techs ability to be specialized in all areas of doing nails. read more

just had my hair colored by eric... omg, he is amazing with color!!!! i messed up my own hair with a boxed mix and hated myself for 2 weeks thinking nobody could ever fix what i did. it was my first visit with him and i will return and trust whatever he chooses to do. awesome!!! thank you! read more

My appt was scheduled for 6:00 pm but I waited until 6:30. The appt was to be approx 2 hours in length but I was out of there by 8:00 so not sure what another 30 minutes would have done for me but since my appt was 30 minutes late, I assume it was to make up time. I requested and paid extra for the Spa pedicure as I have callouses and dryness but there was no removing of the callouses. When I left, callouses and cracked heels were still on my feet. It cost me $88 for a simple pedicure and basic manicure. I am feeling gyped. read more

If I could leave ZERO stars I would. This salon (that touts itself as a sophisticated establishment) is a joke in terms of customer service. I was ignored completely and it was my first visit. No one was apparently available to keep the appointment that I made, took time out of my day for and arrived 5 minutes early to. I will never go to this salon again. There are too many other FANTASTIC salons in La Crosse. read more

I had the worst manicure experience EVER at Metropolitan. First she put my fingers in acetone and put a towel over my hand in the bowl b/c the smell was so strong. I went with the Shelac (spelling?) and as she was applying the polish it was globby and did not look right at all. I said "I think something is wrong with this polish" and she said "I know it isn't flattening out at all, but maybe it will look better after another coat". After 3 coats and it still looked awful she put my fingers in acetone AGAIN to take the horrible goo off. Then she got another employee who came over and said "Oh that color is defective." Yet it was still on the shelf for customers to pick. Then employee number 2 started to paint my nails with a non defective nailpolish (shellac) in another color. I asked if the 2nd employee was a manager and she said "I might as well be". After almost 2 hours of torture I left and paid full price w/tip. Then I discovered the skin on around my nails looked really red. Sure enough I had chemical burns on most of my fingers from the double dip of acetone. Thanks Metropolitan! Well done. I will never return and I have spread the word about your unprofessional employees and irresponsible practices. read more

Tried this place out once, not bad. So I went back. This time with coupons that my friend gave me. One for 20$ off facial, one for 20$ off massage. So I book a facial and a massage. (the longest, most expensive ones) Go to use coupons, they deny me both coupons! - they said it was because the facial and the massage needed to be done by the person whose name was written on the coupon. The coupon did not say that, the person on the phone reserving my appointment knowing I had 2 coupons did not say that, and my friend did not say that. On top of that, the lady charging my credit card 40$ more than what I planned on paying could not get her story straight as to how the actual rules of the card worked. So much so, after her third attempt of explaining it to me (someone who just had an hour massage and facial back to back and in no mood to argue) I had to ask for a pen to write down the rules on the back of the coupon in case I were to use it again or hand it out. I threw the coupon out and will not go back. I will not recommend it to a friend either. Their prices are a bit spendy but with the bonus of good customer service it is worth the extra money. I can spend half the amount and get the same experience, (with less traffic noise) anywhere else. read more