After a series of unfortunate events, I called the service department and spoke with Ben regarding repairs. For less than $50 he fixed our truck - and was hands down the best customer service representative I have ever worked with; ever. He went out of his way to handle the problems at hand and assured us that everything was taken care of. He promptly called afterwards as well. I highly recommend this service department, as well as Mr. Ben. THANKS AGAIN, BEN! Mrs. C read more

Do not waste your time going to this dealership. If only I could rate lower than 1 star. I went to look at and purchase a vehicle that they had listed online, took a look at the vehicle and was offered a test drive/take it home for the evening from the Saleswomen. We went into her office to do the Paperwork for the test drive, she said to give her a minute to check with her manager about taking the Vehicle home. As I sat in her office you could hear the manager say, "How old is He" "We can't let him test drive if he isn't going to buy it" "We aren't going to get him Financed". I'm 30 years old and own/have owned more vehicles than most in my life. I ended up leaving on the spot. At the end of the day I'm not going to beg them to sell me a vehicle and we are talking about a used 2015 $12,450 vehicle that did not need to be financed. Cash sale, Paid out right at the time of purchase. Save yourself the time and energy. If you look young or don't drive into the parking lot driving a 2024 F250 you will be profiled. read more

My wife and went to get a pizza and came home with a Ford Lariat. (and a pizza) My rep Sam Lanier was very courteous and helpful and after our test drive I was sold on the truck. They have taken care of little problems and been what I feel very professional. I give Meter Ford as a great place to do business and good people to deal with. read more

22Apr19 Spent the last couple of weeks waiting on a vehicle to get fixed so we could pick it up.....and they just sold it. So my family went and looked at a vehicle that was on the lot. Couldn't find it because it was taken apart to replace the motor mounts which wasn't listed on the car reports. A Mr Scott Turner helped us locate it and look at it. We were good with it but couldn't drive it since it waa taken apart. Mr Scott told us it would be done in two days after they received the over-nighted bolts. I am a mechanic in the US Army and I know how long it takes to replace motor mounts so I didn't say anything. I expected him to blame the shippers or mechanics when it wasn't done. Thursday rolls around and "surprise surprise", he blames the mechanics and claim they ordered the wrong motor mount bolts. Mr Scott said no worries. They would notify us when they received the bolts and the vehicle was fixed. They could even bring it to us to test drive. I mentioned we lived an hour away but Mr Scott assured us it was okay. So three weeks later, here we are. After no call or email the next week, we had to reach out to him. He has told us the mechanics ordered the wrong bolts three more times and that management was involved now. Are you sure these are the mechanics you want repairing a motor mount? Mechanics who can't order the correct mounts multiple times? Or is it just standard lying? So we get told they have the bolts and will fix it this past week. We say roger and wait for the call. We ask if they can bring us the car for a test drive. No response. We wait all through Easter weekend. Nothing. We notice the vehicle is no longer on the site and get ready to be told that it's sold when we call. So we call and Mr Scott tells us he will go look around for the keys but you can hear the "Oh man, we messed up" in his voice. So I already know if he calls back, he is going to tell us it sold over the weekend without him knowing - even though he will have forgotten that he told us he works weekends and is off during the week. But it's ok. Maybe I am wrong. So as I write this review, he calls an hour later. Took an hour to make it sound believable I guess because the place isn't that big. And guess what? Someone magically bought the car without his knowing. Wow. Tldr; these guys lie to you and ignore you. They blame problems on their mechanics. Don't shop here unless you buy the vehicke that day. read more

*Horrible Sales Experience*I recently tried trading in my F150 for a used Expedition and had a horrible and extremely difficult experience attempting to get this done. Metter sales reps and finance reps repeated claim to be a reputable company but made it next to impossible to do business with an out of state credit union. All of which became irrelevant because they incorrectly quoted my trade in value 3 separate times on 3 separate contract quotes and just when everything was taken care of and I was about to take delivery, my sales person Michael claimed the vehicle had been sold to someone else, all to avoid admitting their screw up. I was later explained that the Metter sales team knowingly lied about the availability of the vehicle despite working with a veteran team and then their Finance Manager, Jim, tried to justify it. This is completely unacceptable business behavior not to mention the run around I received for about a month while trying to get this deal done. Know who your sales person is and do your home work because this Ford Dealership knowing lies, misleads and doesnt hold true to their promises. -Joseph Hoolihan Orlando, Florida read more

Somehow I found myself subscribed to their e-mail list when I've never been to their dealership, never been to their website, and never previously heard of them. I'll never buy from a dealership who uses unsavory practices to gain personal information about people. read more

After spending most of my "Service time" in the waiting room at Jim Tidwell Ford, I find Metter Ford to be of no comparison. Jim Tidwell is beyond focused on customer service. They come to check on the customer during the cars process of getting worked on. If you are a first timer, they show you to the waiting area and bathrooms and offer coffee/water. I arrived at Metter, Ford with the expectations that I would get the same treatment. It wasn't there.I guess the point of this review is to let customers know there is better if you are willing to drive right down the road. They just didn't cut it for me. I went back recently, just to give them another shot. Thinking not being from the area, I was being too critical. I dropped the car off with the only expectation being, it would probably be ready by the time I got ready to leave for the game on Saturday. I dropped it off at 8:25 and called around 11:30 to figure out what was going on with it since I hadn't received a phone call. Three hours later the car hadn't been touched and no one called to inform me that it wouldn't be completed until 1:30-2 right before the service department closed for the day. The car was brought in for the works. It should have taken at most 45 minutes. 3 1/2 hours later the car had nothing done to it. I went and picked it up and went elsewhere. (The other company had it done within the hour of getting the car) When I picked it up from Metter they informed me it wasn't on the appointment list for the day and because of which it wouldn't get completed until the end of the day. No one called or mentioned anything to let me know of their intentions. When I brought it up, it was my fault for not letting them know I didn't have a set appointment for the day, (which is true, I did not have an appointment. I'm not sure why I assumed all Ford service departments have a non appointment service lane, might have been from the phone call earlier in the week to make sure they could take it, which might also be why it was brought in when they opened to be able to have time to get it done. This was my fault also because I didn't get the mans name.) as well as my fault for not letting them know I needed my car back before 2pm which would be 5 1/2 hours after I dropped the car off. If you decide to go to this service department have an appointment, prepare for them to have your car for a long period of time. Do not expect common curtesy of communication and plan to have a back up plan if your time is valuable. If you are looking at purchasing a Ford, I highly recommend the brand. My dad has a 1995 Ford F-150 that has 350,000 miles on it and is running amazing. My mother-in-law has a 2006 Edge with 150,000 miles on and I recently traded in my Edge for a 2014 Focus for better mpg. we are a family of Fords and wouldn't change that. read more

Ms. G referred us to this dealer. We love our 1994 FORD Explorer Sport but a leak had formed. Well, Ben and Wes took care of the problem and had us riding again in no time. The waiting area is well appointed and the vending machines are priced right and well stocked. I have loved my Ford for 226,000 miles and these guys have not seen me often. Stop by Metter Ford and let them service your car. read more

BUYER BEWARE :This was the absolute worse car buying experience ever. We were looking to purchase a used truck. We found one we liked on Metter Ford website and went to test drive it. To begin with the gas hand was below empty so we were afraid to go very far in the truck, in hindsight we should have had them put gas in it. The truck was a 4x4 truck and even though we didn't lock it in on our test drive, we were assured by the salesman that it worked. We continued with the purchase and paid for the truck in full. As I was following my husband home, I notice the truck has no brake lights. Georgia law O.C.G.A 40-8-26, states that it is against the law for them to sale it in this condition. Then after we get home my husband tries to put the truck in 4x4, it does not work. After we call back and speak to our salesman, he tells us he has to get with the sales manager and call us back because the truck was sold "as is". This was all on the Saturday we purchased the truck. My husband left three messages on Monday and after the salesman didn't return his calls I finally went to see him. I explained to the salesman and the sales manager that the brake lights were not working and the 4x4 wasn't working, they told me to bring the truck back . On the trip to bring it back it was raining and water was running down the inside of the windshield onto the dash. I showed it to the salesman and he told me they would check it. I was told by the salesman that he would call the next day and let us know what was going on. He never called. On Wednesday after several phone messages were not returned my husband was finally given to the service department and was updated to find out that they had sent it to another dealership to replace the switch for the 4x4. On Friday afternoon after still not getting the first phone call from Metter Ford to let us know what was going on, I called and was given the service manager who told me he thought someone had called us and that the truck was ready, but was still at the other dealership. I told him we would wait to pick it up until today, which is Saturday, to give them time to get the truck. We got there to pick the truck up and it was sitting out front for us to pick up. We ask if the brake lights and windshield had been fixed and our salesman tells us that they forgot and for us to pull it around to the service department. By this time my husband is livid because he called every day this week to get information on the truck and was never given a return call, so he tells him we will just fix the truck our selves. I understand when you buy a used vehicle it is "as is", but when they lied about the condition of the truck and sent us off in an unsafe and illegal vehicle, we gave them a chance to correct it. They still try to send us off in an unsafe and illegal vehicle after they have had it a week. I would not recommend this dealership to anyone, they are not honest and once they get your money they do not care about the customer at all. Samantha and Neal Bunch read more