We could not be happier with our experience at Paul Thigpen Ford, specifically with our service…read moreadvisor (Martrell Franklin) and the assistant service manager (Kenny Jones) While traveling though Vidalia, GA, we suffered multiple mechanical problems with our motorhome. We were lucky to get a same day service appointment at Paul Thigpen Ford. Appreciating our situation, they even began work before our scheduled appointment time. We were checked on regularly with updates and to see if we needed anything Martrell and Kenny went above and beyond helping us with service contract issues, lodging & getting us back on the road ASAP They genuinely cared about our situation and our comfort, stuck with us to sort out problems and even stayed long after quitting time without complaint. The management at Paul Thigpen Ford seems to be doing things right. All the staff were friendly and seemed to be very content in their work. We strongly recommend Paul Thigpen Ford - Lincoln in Vidalia, GA

I was inquiring about a used car for a trade in with no money down. In the process i were able to…read moreget a new vehicle. The customer service is A+ and salesman work hard to get you in what you want! Before settling on something you may not like from a dealership that does really want to earn your business. Stop in at Vidalia Ford.

Had a small dent on the front fender of my mew F350. shop told me they would replace the fender…read more Came to pick up my vehicle i could see a lot of sanding marks on the fender. They said oh the clear might have shrunk. i left it there to fix the issue. i went home and looked over the receipt for the insurance company and it had on there that they "fixed" the fender and not replace as they said they did. so they ordered a new fender and new emblem because they messed that up repairing the fender. Came back again to get my vehicle after they said it was done. The fender didn't line up with the headlight my antenna was not on the vehicle they put a deep mark on the passenger rear door when they were buffing the blended clear. They left a large sanding disc in the door jam they ran the buffer into the rubber window trim leaving a mark on it. and yes even more issues. i dropped the truck off 2 more times for them to repair the damage they had done. It's still not right. One employee i spoke to there was rude and very defensive but yet another employee admitted and acknowledged the issues that came from the work that was done on my truck. You would think after i called them out on the first botched repair and not replacing my fender they would make a better effort at getting it right. Nope , they didn't.

Always so friendly and get everything done so quick. Highly recommend if you're not sure where to…read morego in the Statesboro area!

ford dealership ordered part for my truck two years ago and was unable to…read morefind the part..took to express tune and they had the part received and installed in 3 days. great guys..

A new rev1ew...my older Honda needed a new starter (after 15 years I am not surprised)...I dropped…read morethe car off after hours and it was ready by 3...and they spotted a fix I new I needed and they did that for me as well along with beating a Honda dealership by $500 on the price. Top marks all the way around! These folks are my "go to" shop for all of my cars. Thanks Express!!!

Total Tire & Auto Care is fantastic. We had a slow leak in one of our tires on Thanksgiving. The…read moreday after Thanksgiving, Total Tire was open. I took my care in around 9:15 in the morning. They had diagnosed the problem (it was a screw in the tire), repaired it, and called to let me know it was ready before 10:30! To add icing to the cake, the repair cost was very reasonable. If you need auto care, or tires and are near Statesboro, you have got to give Total Tire a call. You definitely won't regret it!

If I could give negative stars I would. This place has extremely poor customer service to say the…read moreleast and would NOT recommend to ANYONE. I hate to throw it out there but I honestly don't know if it was because I'm black or what?? I'm not the one to use the race card but I honestly have no clue why they decided to be so rude. I've literally never been treated like this at any mechanic shop EVER. The shop tampered with my window switch, which wasn't even the reason why I brought my car in, and did not want to accept responsibility. Then at the last resort this guy named JOSH ATKINS (or at least that's the name he gave me and he didn't want to give me his name btw) started yelling and called me a liar. I don't know if he's the owner but he did a great job at making that business look extremely unprofessional. AGAIN I WOULDN'T RECOMMEND THIS PLACE TO ANYONE NO MATTER YOUR COLOR. Thats just unacceptable. AVIOD AT ALL COST!!!

Do not ever risk your vehicle here. Went for an oil change…read moreand tire rotation job. Didn't put all the parts and fasteners back on the car so I left with parts hanging down without me knowing. Next day I lost part of my bumper, wheel cover, oil cover.. when I returned they refused to take responsibility so had to sick insurance and small claims court on them..

Great business, Very professional, and get to know the customer on a personal level. Nevil tire…read morewill always have my business. They have always treated my family and I great. If you appreciate quality work on your vehicle go to Nevil you will not regret it. Highly recommend, A+++! N. Brown

Way over priced, big rip off, charged over $500 for labor alone. By the time they called to explain…read morethe repairs needed and the time they called to say the car was ready was one hour. $500 per hour labor...very dishonest!

They take advantage of kids who are new drivers and they will entice them to buy services they did…read morenot request for large bills. Very dishonest!! The manager Mark is very rude!!

We called this company to help us with an emergency breakdown 2.5 hours from our home. They were…read morevery gracious and welcoming, and they did an amazing job of repairing our vehicle at a very reasonable cost. I would give them 5 plus stars. They are our family's heroes.

The staff and Kaye have taken very good care of me since I have been taking my car to them. They…read moreeven did some quick repairs without charging me. Prices for their work are very reasonable. The guys(William, Billy and Shane) are very knowledgable about all car brands and models. The waiting area and restrooms are very clean. Ms Kaye and the staff are very nice and will talk to you when they are not busy. If you have a problem with your car or truck and are tired of paying outrageous repair prices. Bring it here for service.

This past weekend I needed a battery jump. Billy's Imports showed up for me for roadside with AAA…read more "Darren" was the technician. Do NOT let him touch your car, and do not leave it out of your sight there while he is working there. I have a 2001 Toyota RAV4. I did roadside for a battery jump. Should be no big deal. My girl scout troop went over this in high school, changing tires, jumping batteries. Basic stuff. Darren with Billy's Imports showed up. He took one look at the plastic cover over the battery, and said "We don't deal with all that now." referring to the plastic cover over the battery that keeps rain off. I said I would take it off, let me get my pin puller (it attaches with little plastic brad things; "trim panel push retainers" if you want to Google it). He said he was going to get a screwdriver. I was taking the plastic battery cover off, with my pin puller that I keep in a toolkit in my car. Darren came back from his truck with a big flat head screwdriver, came up behind me, reached the screwdriver under my arm, stuck the screwdriver under the big plastic battery cover (not under the edge of a pin), and went to pry using the edge of my hood as leverage and scratched the paint off from my hood. I got my hand on his screwdriver and pulled it away from my car, so the paint scratching stopped almost immediately. I showed him the paint scratches, and told him he shouldn't scratch the paint all up, because now it will rust. He told me, "A 2001 car, you've gotta be kidding me." Kept saying bad things about my car. I told him he needed to take some steps back and I will use the appropriate tool to take off the battery cover. I got 4 of the 6 plastic pins things off in not even 2 min, and he again reached under my arm pushed all in, bent the plastic cover back (plastic cover was fine and did not break from this), and put the connectors from his jumper thing on the battery. It was stressful for me starting the car, and the hood blocking my view of what he was doing and him touching my car when I couldn't watch him, because: 1) he showed up for a roadside job without basic tools, 2) he had been grabbing around me from behind while I was doing the prep (prep that I didn't know I had to do ahead of time because every single other roadside jump has taken the plastic battery cover off and I have had this same car since 2005), 3) he rammed a flathead screwdriver in where he shouldn't have and tried inappropriately prying against metal and scratched the paint up, and 4) he told me it didn't matter that he mistreated my car because it's a 2001 car so I shouldn't care. Did connect the red and black correctly, and not explode the battery right in my car. So there's that positive. I did call the number on the truck, and the owner, Pam, answered. She apologized, but also spent most of the phone call telling me it wasn't their job to take the plastic battery cover off for a jump start. She also seemed dismissive that the damage he did was small and just a few small scratches, but the reason that it's just a little damage is that I was there and saw it and I grabbed the screwdriver and pulled it away from my car. She was more dismissive than an apology, and was more interested in saying why taking the plastic cover off the battery is too much work for a jumpstart. Well, I took it off, and I didn't complain about that. I complained about him scratching the paint all up on my hood, which means it will rust. At least, you can get ahold of the owner. But, also, she never really apologized or seemed to take it seriously. I bought tough up paint at the auto parts store, and took the time to clean it and paint where Billy's Imports scratched my car up. So, hopefully that will hold up and not rust, and minimize the damage they did. They just do not respect an older vehicle. They are not upfront. They took a ticket from AAA that said the make, model, and year of the car. Could have declined the ticket. They messed up my car, then told me that they have a right to mess it up because "A 2001 car, you've gotta be kidding me." This specifically is Darren who did this. That was with me right there watching, and telling me to my face why they feel justified to mess up my car. How much worst would it be if I weren't right there watching? When you take a car for service, anywhere, you need to take a pic under the hood, of all 4 sides and the roof, of the interior, of the dashboard, of the trunk, of each wheel well. When you pick up your car, you have to look at the pic of each and compared to your phone, and look for anything amiss. Then drive in figure 8s in the parking lot, so if anything is wrong and a piece falls off, then that will be in the parking lot before you get on the highway. You have to do that everywhere you take your car, because some places will do a bad job. It is people like Darren at Billy's Imports that is why you have to do that.

Broke down on the side of the highway and they were so responsive and kind and helpful. By far my…read morebest roadside experience.