No-show for two different appointments. No call, no warning, just no show. No answer at office.read more

Wonderful customer service, prompt service and reasonable prices in comparison with other…read morecompanies. We came from another company that went out of business & we should have switched to this company many years ago.

Our tank was empty. They got to us quickly, filled it and even put the lock back on the gate just…read morethe way we had it when they arrived. When I called to arrange a refill, I was pleased to find out that this is a small local company. I like keeping my money in my own community.

I love r&r they have always been good about helping me when I've ran out unexpectedly and having a…read moreautistic son that's showers 2-3 times day and a propane hot water heater running out is not good they always been great with helping me with liheap also

Swapped our good propane bottle for their bad one becathey had no one to refill our bottle.No…read morerefund!! The manager said it was our problem not theirs!

No return phone call after leaving messages. They do not follow through with their promises to…read moreassure area residents have the service they request ( this was my experience only- May not reflect others').

RUN...run fast away from AmeriGas. *****Then see below*****…read more They hung our family out to freeze despite multiple attempts to get our tank filled well before winter storms a few years ago. All calls went overseas, no help arrived, and we had to take emergency measures. They lied all the way through an extremely challenging winter. It got worse. A year after switching companies we suddenly found an AmeriGas sticker on the tank and a new valve of some sort, quickly removed by our new propane company. They then began harassing us saying that they own the tank (yet couldn't provide a contract and never charged a rental fee...the prior owner had bought it) and were coming to get it. I informed them they already trespassed once, never again without consequences, and that they would end up spending a lot more with a lawsuit. Since then, they have continued to try to collect a conjured up rental fee through a collector but haven't reported to the credit agencies, which is actually the only smart thing I have seen out of them to date. This is an evil corrupt company that is too big for its britches. The lawsuits they have faced for overcharging, under filling, and attempting to corner the market are a good read, SEE BELOW. Apparently, they are not learning that good customer service brings good business. Run...run fast! *****Key Litigation and Legal Issues***** Breach of Contract Lawsuit (2022-2024): As of late 2023/2024, AmeriGas faced a lawsuit (Ezzat v. AmeriGas Propane, L.P.) regarding breach of contract, with a judge dismissing other claims like unjust enrichment in April 2023. Colorado AG Investigation (2023): The Colorado Attorney General investigated allegations that AmeriGas violated consumer protection laws due to late deliveries and poor service. Propane Tank Class Action (2021): A class action settlement was finalized in March 2021 regarding claims that AmeriGas and Blue Rhino underfilled propane tanks. Antitrust Litigation: AmeriGas was involved in multi-district litigation (MDL) regarding alleged collusion to lower the amount of propane in pre-filled tanks. While some class actions have reached settlements, the company continues to face legal challenges related to its business practices.

The worst ever been waiting on Gas for the longest customer service have no clue what they're…read moredoin.. never have the answers Paid 500.00 for Gas an still have not received it yet, I was giving a estimate delivery date an still no Gas this is the worst Gas company I said what I said... no stars no stars so take this 1 star an place it so far in your GAS

We just bought our first Weber grill from them. Very knowledgeable staff.read more

From the owner: You will be cooking with gas when you choose Thompson's Gas, Inc., in Swansea, IL. For more than 60…read moreyears Metro East area residents have used our quality grills and other gas-fueled products to enhance their lives. We are the ones to call for sales

R&M will price match any dealer. They have been good to us. We by at a contracted price and lock in…read morethe price. Great customer service. Dave C

Last fall I brought my older RV to R & M to have the propane tanks filled. The gentleman who…read morefilled the tanks gave them a good look-over, and said they were in great shape, but would need to be inspected soon. This summer I took the RV to a propane dealer in Valley Park and had them recertified and filled. Since R&M is closer to home, I went back there today to have the tanks refilled. This time there was an old man watching the operation. The workman was just about to start filling when the old man jumped in and said I had the wrong kind of valve on my tanks, and they couldn't be filled. This caught me by surprise, so I told him they were filled there last year. To this, the old man started cussing my tanks. Unaccustomed to this kind of rudeness, I asked if I could see the man who filled my tanks last year. Now the old man completely lost his cool. He cussed my RV, he cussed my tanks, he cussed me, calling us every filthy word he could remember from his days as a sailor. Not wishing to know how this would end, I rushed over to the office to ask for help. When the old man ran in behind me, they told me he was the owner.

Considering this ACE hardware is the consolidated winner (used to be two in Eureka) it falls short…read moreof expectations. Their selection is decent and they're stocked well, but it's difficult to find any store employees in the event you need help. There's always the one female at the register in the front but she's not knowledgeable on the store's layout or even if they carry certain products/tools. Even when it comes to paint, wood, ladders, or power tools.....you have to make noise or move ladders yourself over to get anyone to come around and wonder if you need help. Layout isn't horrible but all the aisles are narrow. The manager here seriously needs to do better.

This location is a great location for us but if you need electrical or plumbing go somewhere else…read more(they are often missing what you need). Or as I hear each time I try- you need to try the other store. Save the time and just try "the other store".