Beyond frustrated! I started off by filling out an online form with my information and listed out what items were to be picked up for donation. After about a week later I received an email that simply stated a pick up date for the following week. It was never communicated to me what items are not accepted or where the items must be placed. Today the driver came and the minute he entered my home, he already said nothing can be taken. Apparently they are not allowed to climb any stairs. So they couldn't take a dresser from my upstairs bedroom. Okay fine whatever. My other items were on the first floor, but because there are THREE stairs that separated the living room from the door, they were unable to take anything other than my coffee table. The driver explained that my sectional couch wasn't good enough to be sold. The company would be mad if they took it. Same thing with my TV and desk. I'm confused cause it's my understanding that these are donations that people make for this "rescue mission" yet this company seems to be extremely picky about what they take. If it's not profitable it's not worth taking. None of this was communicated to me before hand. I understand it is not the driver's fault, they are simply following instructions. It is management and the people who schedule the donations. Anyone thinking about using this company, run! Find a better company. read more

I have used Miami Rescue Mission for years to pick up goods from us. They don't like furniture (like other places) but for all else I have had good service, on time in the range of when they say and pleasant drivers coming to my home. The morning of my appointment I call the phone number to get a better estimate and they call me most times before coming. Have never had an issue. Furniture is not something most donation places want as it's hard to sell. You are better off contacting a church group for furniture but otherwise great job read more

Very disappointing. I've donated to the Miami Rescue Mission a few times in the past with no issues. Recently, I completed the online form to donate clothing (2 plastic bags filled with new and gentle used clothes). I received a call from Juan. He asked if I was in a house or building. I informed it's an apartment complex. He responded "We don't go to apartments." This was news to me as they came to this EXACT apartment one year ago (1st floor, private entrance). I had to ask, "Why is there a section on your online application for an Apt #, if you don't go to apartments?" He then got an attitude and said "forget the call." It's very sad when you're trying to help people in need and they have subpar employees on the frontline providing a disservice. Do better! read more

Gave one star because zero was not an option. What a disappointing experience. We had donated years ago, and when I read the awful reviews on Yelp I was hoping they might be wrong. Not so. The organization requested photos of leather furniture we wanted to donate, in excellent condition, no tears or rips. Driver showed up and said the condition wasn't good and refused to take them. So why did they ask for photos? Said if they took them they'd be thrown away. None of his excuses were acceptable. It was obvious they just didn't feel like taking anything, period. Supervisor was no help. Never donating again. read more

GIVE TO SOMEONE ELSE! This group is nothing but a scam factory. We had a full house of beautiful furniture in great condition (child free home) we needed to unload fast as we were moving to another state and did not need it. Made the call and they asked for photos which we provided then told us they would not take wall units, armoire, etc. They show up and start tearing the condition of the furniture apart saying it wasn't good enough, BUT if you paid them $250 they would take it all. (including the wall unit and armor!). We had to negotiate the price down so they would take something! They literally stacked everything on top of each other, no pads or blankets. so how "good" does the furniture need to look? Typical So FL scam artists! So glad we're leaving! read more

I'm very dissapointed about the fact that is a struggle to donate here in Florida. It really upset me that you try to help and you get scammed. Unfortunately I'm not in a financial position to help as much as I would like to so I give when I can. I went online, I did my donation and today I find out that I was automatically enrolled in monthly deductions from my bank account. Now I have my account with a negative balance. I called today to claim these incidents but the lady on the phone sounded hesitant to refund the unauthorized deductions, now I have to call my bank and put a claim. It is unfortunate we have to go thru these nonsense. Never again. read more

Same comments as previous reviews- they were one of the few organizations in Miami that agreed to pick up donations, but be warned, they will likely not show up on time and are incredibly picky about what they take. I am keeping in mind that this is a charity so I don't expect timeliness and if they take furniture they can't sell that they have to junk it and pay for that. Just be forewarned about leaving this pick up until after movers or anyone else (otherwise, you'll likely be calling a junk guy to come pick up stuff). read more

Tried to donate furniture and after waiting all day for them to pick up my donation they did not want to take them because the dining table was made of lacquer?! Seriously since when does an organization reject perfectly good furniture? I realize that it is not the most modern style but it is in great condition and the whole point is to give it to someone in need. I really don't understand...they wasted my time and denied a needy family of a dining room and living room set. Most people would be grateful. In addition they had a very poor, rude and unprofessional attitude. The driver was exceptionally rude. read more

They don't even deserve one star. Very disappointed with Miami Rescue Mission. I tried donating a desk and a TV stand, both in good condition. These are two useful items for someone. But the driver refuse to take them, given all sorts of excuses, but the main reason was that he didn't want to carry them, even though we put them out in the porch for them. He took all the small items without any hesitation. Two guys, extremely lazy. Miami Rescue Mission should be ashamed of themselves, they are NOT really trying to help anyone. SHAME ON THEM. read more

Worst charity I've dealt with. Extremely disorganized and unprofessional. I would not deal with them. They act like they don't want the donations/money. And I was donating like-new appliances (fridge, stove and microwave- they won't accept dishwashers). read more

#1 The one star if for Maria in the office which was very helpful #2 They said that the time frame for the pick up was between 10 and 2pm and they came at 3pm, so wasted so much time and missed work. Not only that, I have to call for them to confirm that they will come. Then they told me that they came by already which was false cause I was waiting. #3 When they finally arrived they were extremely picky about taking the items, they will find an excuse to leave stuff behind, mostly the big item; even though I sent a previous list of the stuff that I wanted to donate. I'm guessing that they were lazy and didn't want to carry it. I find very sad that items that other people in need might need are not accepted even if they are in good condition cause believe me, the want PERFECT condition. Seems to be a "for profit" instead of non-profit. Sad! read more

I saw the previous reviews and I was truly hoping for it to be a different experience as I really wanted to donate a few things and they were the only charity that would actually agree to pick them up. The day the pick up was set up I called them in the morning to confirm just as they had asked me to. That day, however, they said I was not on their records and that I had to make sure I was calling the right place. To what I answered that I had spoken to someone and their response was that he no longer worked with them. I feel really sad because there's people wanting to help but these charities just do a terrible job sometimes. read more