Was extremely expensive to change condensate pump on HVAC! Great Guy but I was a little surprised…read moreat the cost

From the owner: Welcome to Bill The Plumber, where we are dedicated to providing outstanding repair, maintenance,…read moreand installation of Plumbing and HVAC systems. Established in 2020, we’re proud to be a veteran-owned and operated business, committed to delivering exceptional workmanship and customer satisfaction. Whether the job is big or small, Bill is dedicated to getting it done right the first time and letting his work speak for itself! Emergency Services Available, after hours and on weekends. Price Guarantee! Never any hidden costs!

After 40 years, our furnace, more or less, melted because a part went bad and drained the system of…read morewater. We called a knowledgeable neighbor and he recommended National. We will be forever grateful to him for pointing them to us. Long story short, in 9 degree weather, outside and in, they worked all day New Year's Eve and part of the day after New Year's and got the job done. They would have finished on New Year's Eve, but they found the reason for the drained water and replaced a large section of pipe. The brand-new furnace is a thing of beauty. They even hooked up a fire and carbon monoxide sensor near the furnace as a safety precaution. Another extra they did was move a lot of junk out of the way to get the furnace in place and the old one out. You know how basements can get. My wife and I are both disabled, and we never would have been able to do it ourselves. As for cost, our home-owner's insurance paid for everything, and they didn't think the cost was excessive. I honestly don't know furnace and service prices, so I'd have to go along with what the insurance company said. Needless to say, I highly recommend these guys.

The heat was not working as I woke up Christmas Eve morning and it was 58 degrees in my Aunt's…read morehouse. I called for service and Sol called me back and said he would be there shortly. He found the circulating pump was not working so he replaced it and within an hour the heat was back on and working properly. Great response and service especially on Christmas Eve day!

We were in a pinch. Heatwave finally hits NEPA, and again our air conditioning dies. Whites came…read morein and diagnosed the problem. Quick work in a day. Would highly recommend. Prices are scary. Times are tough so anything paying out of a savings is high but quality equipment. Knowledgeable. When retaining services it takes about a week for installation. They ordered unit and promptly installed. I did have to call them.

Def would suggest looking elsewhere. An associate…read morerecommended Whites Mechanical. When I contacted to schedule, I expressed a concern that I may have mold in my HVAC split units. I also explained that I worked and see clients in my office and would have to block off time for the cleaning process. She indicated that if a deep cleaning is required, it will take approximately 4 hours, and their service tech would be able to determine arrival. I blocked off my calendar accordingly. When the tech arrived, he stated he was here to clean the HVAC, which would be about 2 hours. I asked about what if you need to do a deep cleaning for mold. He said that a deep cleaning would need to be scheduled separately as he was told this was only a standard cleaning and would not have time to perform a deep cleaning. I was confused and explained that the woman stated he would do deep if I needed to. He said that if a deep cleaning were required, it would need to be scheduled. I asked if there was an additional fee for them to come back, and he stated yes but was unaware of the charge. When I received my invoice, the labor breakdown charge for 135.00 and a separate charge for 20.00 plus tax for coil cleaner for 156.20, I contacted the office to pay but questioned why I was being charged for the coil cleaner that should be included in the service. The agent said that it was not. If I paid 20.00 for the cleaner, why do I not have the contents of the remaining cleaner? She scoffed at me. I also explained that coil cleaner at Home Depot is less expensive. She said I am sure it is, but we use our product, and this is a business, and as a business, there is a markup. I told her that she would lose my patronage based on her attitude and disregard for customers. She said, look, if we are going to lose you over 20.00, I don't know what to say--are you going to pay your bill with a credit card or not. I told her that she would not lose me over 20.00 but what appears to be a questionable charge and poor customer service. The woman was rude and not concerned other than collecting payment. I told her to send the invoice to collections, at which point she hung up the phone. I later called back to speak to an owner or manager to discuss my experience and to pay with my credit card---I was sent to voice mail. I left a message requesting that a supervisor or owner contact me. Certainly not impressed. It is hard to believe they have been in business for over 13 years if customers are treated poorly for inquiring.

Mike saved me My…read moreboiler died and mike was there the next day, had the replacement boiler delivered the same day and got my heat back I used mike to replace my hot water heater last year and he did a great job then as well He is my go to plumber and I recommend him without hesitation Thank you Mike Andrews

He did a totally amazing job fixing our furnace. He came very quickly and made sure everything was…read moreworking properly before he left. He did quality work and is a great person. I would give him more than 5 stars if I could. A ++++++++

The owner Patrick always goes above and beyond. He uses high quality materials and makes sure that…read morethings are done correctly for you. Very trustworthy and kind. I would recommend to anyone who needs plumbing, heating or AC. He knows what he's talking about and is a great go-to. I think you can see a lot of his work on his Facebook page.

Given the area of Northeastern Pa were always needing our sewer lines cleaned out professionally…read morefor maintenance. I was tired of paying high prices and waiting around for no shows. I called Earl's plumbing and heating. My sewer lines were cleaned with no issues at a price I could afford. A plus work!

From the owner: Out of businessread more

Appreciate your response to the 1 star review we gave you. However your technician left without…read moresolving the problem. Charged $170 and informed us problem was solved. Which it wasn't. we called you back within 24 hours of him leaving. never received a call back from you. We went without hot water for over a week. Nothing in your response was true. Your company is incompetent and unethical. We had no other choice but to stop payment. You owe us $35 for stop payment. We hired someone else who fixed problem, which was completely different than what your assessment was at a fraction of what you were chargin.

People's jaws drop when I tell them how much I was charged for their work in my home. Big mistake…read moreon my part.