I bought a GrabOne voucher for eyelash extensions and an eyebrow shape for this business ahead of my wedding. The voucher is non-refundable.
I was impressed by the website, as it is very slick, informative and well put together. What few reviews I could find online also seemed positive.
I called the business owner via the mobile number listed on the site to make an appointment (I was assuming at a salon, although this was clearly naïve of me), which is where I started to have my doubts. The voicemail greeting was clearly for a personal phone and was unprofessional. However, I thought "well, I guess it's a young person just starting out". I like the idea of someone having the guts to go into business for themselves, and was prepared to give her a break, so I left a message asking for an appointment 6 weeks in advance.
The business owner then texted me back promptly confirming that she was available on the requested date, and asking what time would suit me. Over the next hour via text (to date I have never actually spoken to this person), we ironed out an appointment time, and it became apparent that she actually didn't have a business premises and was working from home. She offered to come to me (and it became increasingly clear that this was her preference), but did not mention an additional cost for this ("travel fee") until I asked 6 text messages later. Eventually we settled on me going to her house (she was about to move and would let me know the new address), as I had already paid for the voucher and didn't really want to shell out any more, and also I've never been particularly keen on having strangers in my house.
Three weeks later, the business owner texted me out of the blue asking to reschedule my booking to make it earlier in the day and for her to come to my house after all for an extra $10 because "it's a full packed day that's all". At that point I was very annoyed by what I see as a lack of professionalism. I texted her back (my sense was that if I was not worth the cost of a phone call to her, I would respond in kind) indicating that I would be willing to rearrange my day to suit her, but would not be paying her extra for the privilege. I indicated to her that I would have liked to cancel the appointment due to my perception of her lack of professionalism, but that the voucher was non-refundable.
At this point she decided to maintain the original booking, but that "all I ask is that you are on time so it doesn't affect the other bookings I have that day". In the end, after another three weeks of thinking, I decided to cancel the appointment and write off the cost anyway. The idea of spending up to three hours with this person in their home had become very uncomfortable for me, and I was concerned that the lack of professionalism in her interpersonal interactions might extend to her work as well.
Possibly I should have given her more of a chance, but in the end I'm just not comfortable having any more to do with this person or having her around delicate body parts like eyes. I lose out by $70 in the end, but I guess that's the risk you take. read more