Worst service dept. Ever! Diagnosed at a dodge dealership in lancaster that we need a heater core…read morecharged 200.00. took it to solomon when we got home. Refused the lancaster diagnosis, so they changed another 200.00 to diagnose at solomon auto group in Carmichaels. They said it was the radiator, 1600.00 for the radiator work and 600.00 for a rental because they didn't have a loaner vehicle for us. Picked up the truck and same problem awful antifreeze smell and the whole interior is so fogged up you can't drive it! Taking it back today and definitely refusing to pay another penny for work that should have been completed correctly the FIRST time. Dispute filed with Mopar! Very unsatisfied customer. They definitely lost our business.

I have dealt with Solomon's for the purchase of my last 4 vehicles. Recently there was a change in…read morethe salesperson I dealt with and the service has been horrible. I have a lease and wanted to take care of it before a specific date. I called, submitted my pre authorization information and my phone calls went without answer. I eventually went to another dealership and within no time, drove away with a new vehicle. Maybe Solomon's needs to train their salespersons on common courtesy and making a deal in a timely manner.

Great experience. My wife test drove on Thursday and they drove it to us on Friday. Chad was great…read more Found out he closed the deal on his day off. I applied online Thursday and answered some questions on Friday. We had Greg and another guy drop van off in Friday to the place where I work. Found out Greg knows my dad. I like no muss no fuss!!!

Do not trust your vehicle with Fike's Service Department. I recently had my 2014 Silverado truck in…read morefor a recall and the Fike's service representative said the windshield washer bottle was leaking; but, the repair would be covered under the 3year/36K bumper to bumper warranty. They scheduled an appointment two weeks later to replace the container and even called to confirm the appointment a work day before. After I spent the time (1/2 hour each direction, two people, two vehicles) to drop it off, they called to inform me they did not have the parts to complete the work. Another 1/2 hour of our time in each direction to pick it up. Upon picking it up, Fike's service representative said they would call when the part was in. I did not hear anything for two weeks so I called them to inquire about the parts and they confirmed the parts were in and scheduled another appointment. Another 1/2 hour in each direction to drop it off. This time the Fike's service representative called to say the service was not covered under warranty; but, the truck would be ready to pick up at 4:00 PM. Another 1/2 hour in each direction and when I arrived at 4:30 PM, the windshield washer sprayer was not working. They said their technician had left for the day and I would need to bring it back for service again. I took the truck home and after taking the fluid container off of the firewall myself, I found the windshield supply line was pinched between the container and firewall. This took me an hour. So after I spent 9 man hours, 8 equipment hours and $295 in parts and labor, I have a shiny new plastic container screwed to my truck firewall!

This place is shady and horrible. Jason the finance manager lies to you directly, or tells you…read morewhat you want to hear. Then does nothing and even disparages other employees of the company in front of the customers. The owner Brian is very disrespectful, gives you an attitude. Very very greedy. I am sure the response will be we did our best blah blah. They hide things from the buyer, this place should do plastic surgery based upon the amount of lip service you get. Do not trust them, all smiles while they are selling - but after ... they will nickle and dime you to death.

WORST experience at a dealership EVER (and I've been to several)! Wanted to BUY a truck but they…read moreREFUSED to do the financing term that was available and that I was told they could do. Totally got screwed on a lease deal. And, they could care less whether their customers are happy or not. Our salesman, Ryan Ellsworth, was a total a$$wipe.

My grandson purchased an Audi here with an extended warranty. Just short of the thousand mile…read morelimit, he experience a warrantable repair...warranty company balked (contracts a contract), but Mike did us a real solid and aggressively engaged on our behalf. In the end, he got the car repaired. Mike could've said it's between us and the warranty company, but instead he provided excellent customer service, engaged, and got the repair taken care off. Service like that is rare in this age of profit before people. We appreciate M1 and when looking to pick up another preowned car in the future, M1 will be our go to dealer!

Drove 3 hours to purchase a 2019 Volkswagen GTI in perfect condition. Right off the bat it…read moreobviously did not have a catalytic converter, but had a fresh state inspection which is against the law. Pointed this out and Dylan acted surprised and clueless. Drove the vehicle and found that the rear tires were extremely bad and on the verge of blowing out. Lugnuts left loose. Interior grab handle broken. Dylan wouldn't budge a dollar on price even though it was not a street legal vehicle. Dylan insinuated we were trying to rip him off, and suddenly got very angry and defensive. State police will be notified of this inspection and we will never be back to this place or recommend ANYONE come here.

We recently had Bortz Chevrolet repair some front-end damage to our vehicle, and we also requested…read morean oil change, then we got a bill for $141.29 just for the oil change. Bortz apparently took it upon themselves to rotate the tires and reset the TPM System (which automatically recelebrates itself) and then charged us $35.00 extra to do it. We had just had our tires rotated before we even took it there. We never gave them permission to rotate the tires, but they did anyway and then charge us for it (I'm glad that they didn't decide to change the engine without our permission). I have bought 4 brand new vehicles from Bortz in the past and also had them service them and it seems that they have gotten worse and worse over the years. We are done doing business with Bortz Chevrolet in Waynesburg, PA

Recently purchased a used 2021 explorer ST from this…read moredealership, paid a premium price for the suv, preparing for oil change, the protective under carriage cover was gone, did not get any help from this dealership, now I have to go buy one, All nice up front, till you need help, not recommended, sad...

I thank Volcan for his ability to help me get my GMC transportation for me and my family he was…read moreable to get me financed with a minimum deposit and away i was able to drive away if if could have given him 10 stars i would have. Thank you Volcan your a life saver. ********** 10 stars

I visited that place like 4 times and his customer service is really good. The owner is one great…read moreguy. He offered to take to the cars to an ASE certified mechanic to get them looked over and make sure i was comfortable with the cars. Outstanding guy!!!

I had a great experience buying our new Grand Highlander Hybrid MAX Platinum from Mike Kelly…read moreToyota. The one I wanted was very specific as far as color and options and they were able to locate one and get it very quickly. I was treated very fairly with my trade in and couldn't be happier with our new car. The whole process was very smooth with no pressure. Shout out to our salesman Connor, Russell in finance, and Will Mansberry the General Sales Manager. Top notch experience and I will be referring any friends and family to come here because I know they'll be treated right. Thanks for the sweet ride!!!

Buyer beware: this dealership is shady, dishonest, and their shop is not thorough…read more Trip & condition at pickup -My wife and I drove 3.5 hours to purchase the vehicle. -At pickup it was not detailed well (visible dirt stains), and the engine bay was extremely dirty/dusty. -The shop did a subpar engine bay "cleaning" and only addressed the interior spots we pointed out (I found more when I got home, along with a sticky substance on the dash behind the screen) Drive home & problems discovered -We rented a one-way car to pick it up, so my wife drove the first leg home and I drove once it got dark. -On a straight highway I noticed a clear pull to the left. -Tire pressure was not at Toyota's recommended PSI. I corrected it, but the pull continued. Dealership response -I contacted the dealership and spoke with Sales Manager Will. He initially didn't want to help. -I explained this should have been caught during the 160-point inspection for Toyota Gold Certification. -Will eventually said they would reimburse an alignment up to $200 if done at a local dealer. Local dealer visit & tire damage -The local dealer confirmed the alignment was significantly off (they didn't print the measurements for me). -After that visit, my wife immediately noticed a loud noise. -I later found feathering on the outer edge of a tire that still has 9/32 of its original 10.1/32 tread depth (fairly new). -The feathering was likely caused by bad alignment and/or driving with low tire pressure--something I would have noticed during the test drive if the alignment and pressure had been correct from the start. Escalation -When I contacted Will again, he said my only option was to bring the vehicle back and trade it in. -I told him I planned to post an honest review of my experience. He said that if I posted a review, he wouldn't send the reimbursement he had already promised for the alignment. -I told him I would only be stating the truth about my experience. I lied and said I wouldn't post so I could receive the promised reimbursement. Now that I have it, I want others to know what to expect. Warranty misrepresented -My sales rep Jeff told me the vehicle had: ~Toyota Gold Certified 7-year/100,000-mile drivetrain warranty, and ~1-year/12,000-mile bumper-to-bumper warranty, starting on my purchase date. -After receiving the Toyota warranty card, I learned the coverage is only up to 100,000 total vehicle miles--something I missed in the contract--so I have nothing to fall back on for this issue. Bottom line -I will never do business with this dealership again. -If you buy a car here, be thorough and take your time making sure that it is in the condition that is expected.

BJ wasn't able to help me but he referred me to some one who could help. I recommend BJs mobile…read moremaintenance to anyone needing help

He got back with me quickly to let me know that he does not service this area. I appreciated that…read moreas I've left several other mechanics messages and many don't even bother to reply. Thank you.