Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very…read morepositive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical. I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they "couldn't find the paperwork" for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue. If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

Unprofessional, belligerent, manipulative, aggressive, and dishonest. We worked directly with the…read moreowner of the company and will never work with him again. We have evidence, in text and audio, of him harassing us over a leak he caused. We hired Austin Drain, Gas & Plumbing Services for plumbing services. The initial issue started with the pricing. The owner told us one price, then his partner told us another. It was quickly resolved and we were charged the original price told to us by the owner. While working on Job #1, they caused a leak. He said "we won't screw you over" and would fix it for a fee. This created Job #2. The fee to fix the leak was high. I figured the fee included the difference of the discrepancy for Job #1. When they finished, we noticed the leak was not fixed. We paid them, in full, for Job #1. They were paid. They gave us a receipt. We did not pay them for Job #2 because the leak was still present. We discussed this with the owner. The owner said, again, he'd fix it. It did not get fixed. This went on for 5 days. In those 5 days, we were harassed and accused of "not wanting to pay" by the owner. Job #2, the leak which he created, was not fixed. We received several vulgar text messages as well as belligerent speech over the phone. We continued to reiterate: Fix the leak and you'll get paid. He begins forwarding us private messages between him and his partner which also contain profanity. Initially the owner says he can fix Job #2, then he says he can't do the job because he doesn't have experience. His own words, not ours. So, why are we being harassed for money for a leak he created that he is saying he cannot fix? Anyway, we came to a compromise. He said WE would have to buy the parts and he would come in to fix the leak. Still for the same fee. So not only was he still going to charge us for the job, it was now our responsibility to buy the parts. Then we receive a text saying it is our responsibility to dig a hole. That was the final straw. We called him and again he became belligerent. We discussed going to civil court. Now you're reading this and thinking, why did you still deal with them? Because they actually did a good job with Job #1. We were trying to be patient, understanding, and compromising. They used stories of hardship, death in the family, spouse car accidents, and being single parents, etc etc. We later noticed flaws in his stories. We learned our lesson the hard way. Which is why I'm writing this review so you don't have to. In the end, his partner took the reins and instructed us to block the owner's number and only deal with him, the partner. So bizarre. His partner came over, fixed the leak, and he got paid. The end. The owner's behavior confused us and his messages were, to say the least, insane. I'm not sure if he was intoxicated while sending those messages, but the messages and his speech over the phone were completely unhinged. I do not recommend this company at all unless you want unprofessionalism, miscommunication, and harrassment.

My mom had a gas leak at her gas meter. She made a call to Austin's gas plumbing and drain service…read moreand they came out immediately. Manuel and his crew were awesome. Excellent workmanship, awesome customer service. They kept us informed on everything that was going on which we greatly appreciated. I would highly recommend Manuel and his crew at Austin gas plumbing and drain services. Thank you

Replaced roof top heat/air conditioning unit. Excellent service on a very hot day. Knowledgeable,…read moreprofessional, and efficient.

This company is owned by 2 brothers, both started working with their uncle at a very young age and…read morehave years of experience. Before purchasing the 6 splits, they found me a credit company that financed most of the cost. That was the 1st help. Who has 30/40 th. Laying around. They installed and continue to service my Mini Split Mitsubishi system. Since I live in a windy area, Placitas, they've been out to secure the drain pipes. They schedule their 6 month visits to service the condensers, etc. They are people with integrity, are honest and skilled. ​i highly recommend Tech Air, Heating and Cooling.

AL knows. That's bottom line. I'm downtown, my neighbors call Al and so do I…read more He fast, straight forward and has the right equipment. I've paid others for nada. Go to to AL first. I've learned my lesson.

Quality service! Al approaches the job in a very unique way. He has been doing this for a long time…read moreand you can tell by how he involves you in the process in an effort to educate you. Every time he does a job for me he leaves me with a job well done and with the knowledge to understand future issues. He is a tradesman and a teacher. Thanks Al!

We needed to upgrade our entire HVAC system due to rising energy costs. We had a furnace on propane…read moreand the cost to use it is almost prohibitive.The hubby is a professional commercial HVAC control's technician and did a lot of research and contacted Harter Electric. They came out for for a quote and check what we needed. When the consult and quote was done, within 2 days we were scheduled and installation began. The crew was professional and quick with the work. Now, we have a system that is so much more comfortable and keeps all rooms at a constant temperature. Five rooms, 5 room systems and 2 outside units with all electrical and ductwork was done in 1 1/2 days. The cool part of the system is it's controlled by remote, and there's one in each room, but if one is lost, they work on the rest, Awesome thing about this system, each room can be set to heat, cool and automatic control. You set the temp you want (all function controlled by remote control) and how powerful you want the fan, you can set it to sweep back and forth etc... One thing I do want to say that I was able to dictate the placement of the unit in our bedroom. Although it may have been easier for the crew to place the unit a wall closer to the outside unit, I requested another wall so I did not have to move family pictures and special things. The owner told me, that I had to live with it, so they would do what I wanted. I'm disabled and having thing's comfortable isn't always easy. The cost of this system is worth every penny. The speed of process from time of initial contact to completion was about a week. Thanks to the crew who came out and made our home more comfortable. We got it just in time for a really cold, snowy and windy storm and all the rooms were so comfy. They are a professional, knowledgeable, and polite crew.

Installation of a 240v PV outlet. The tech arrived early…read moreafter calling to notify me. He was fast and had it wired and new breaker installed in an hour. Cleaned up the area after. Pleasant guy to work with. They charged only 20% of the outrageous quotes!

We've used Reliant for several different things in the past from our business property to our…read morepersonal home. Alan and his team offer phenomenal services, at competitive pricing! They are also 100% honest, fair and trustworthy! He could have up sold me and charged me thousands for a tank-less water heater, but he told me good honest advice, to stick with a regular water heater due to the complicated location of my water heater in my home. He said he'd do whatever I wanted but that the cost of doing the switch based on where it's at was too much for it to be worth it in his opinion. He's changed our complicated water heater's at our business property as well. They were located in the roof in terribly compromising places but Alan and his coworker very quickly and professionally got the job done. They had everything as clean as it was when they started as well. I could not recommend anyone more than Reliant Services!

Five stars for Alan Peterson and Reliant Services! I got a Reliant Services card from a friend in…read morecase I might ever need their services. A year and a half ago on a very cold February Saturday morning one of our heating units went out. We had out of town company staying with us and a family funeral and reception to go to that day. We pulled out the card expecting no one would work around our schedule that day and if they did they would charge us a fortune. That was the first time we met Alan and we were beyond impressed (and my husband is very picky about this kind of stuff). Alan got back to us promptly, worked around our schedule, fixed our heater and charged a very reasonable price. A similar incident happened about 11 months later and we again called Reliant Services and had the same great experience! We also realized it was time to replace our heating units and went out for bids including one from Reliant Services. Alan's bid was substantially lower than his competitors and we had him replace our heaters. We have been totally happy with the heaters! We also decided it was time to replace our swamp coolers and just called Alan and had him replace them. I can't say enough good things about Alan and his company. It's reminds me of the way vendors used to be. He takes great pride in his work, follows up on his work and even calls you to make sure everything is working well and that you are happy with his work! Highly recommend that you check out this business!

I had somewhat of an emergency situation. I called and spoke with John. He took care of the…read moresituation immediately and did an excellent job. Highly recommended!

No avaliable staff for 3 days. Roto-Rooter cleared sewer line clog the same day in less than 30…read moreminutes.

Expensive price for little work. We paid $140 for them to come replace the pump and clean out the…read moreunit. The pads they offered cost $80 in addition to the $140, whereas we purchased all pads for less than $30. The tech stated the hose connecting the water source to the unit was "good", only to find out there was a hole in it when we fixed the hose bib and connected it less than 2 weeks later. There was no excuse for that, as we had extra hosing and advised them we had it. When I had originally called, I specifically asked if they would be able to replace the pipe that connects to the hose and based on that conversation, it was my understanding that they could, only for the tech come out and refer me to a plumber. My original post mentioned that I felt scammed. I still feel that the company needs to communicate better as I was left misunderstanding what they're capabilities were. Additionally, they took photos of work that was done, but never sent them until I requested then after posting my original review. Proactively sending these would have been a great way to support their work and make the customer feel confident in the work. Through the photos, it was revealed that they cleaned out my unit, but it had gotten filthy between the date of service and when I completed the set up. The owner has been very responsive to my complaints, courteous, and his drive to succeed is a credit to the company. I do recommend to make sure they do check every component and that you ask for a very clear estimate before they begin any work. $140 flet like a steep price for the work that was ultimately done. TLDR: Make sure you clearly understand what their charges will be and what it entails. Also, try to connect with the owner for any questions or concerns, he is very responsive and will try to make it right.

Quick response, highly recommended greatly appreciated the services provide. And resolved the issue…read morethe prior company left