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    Michael's Heating & Air conditioning

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

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    7 years ago

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    One Way Air

    One Way Air

    3.2
    (9 reviews)

    It's Saturday October 11th we called one way air for a clogged drainage line from our air handler…read more Andrew Gutierrez with one way air responded within two hours he cleared the line , cleaned up the water puddling in the air handler closet and the hallway outside. Very professional , clean and courteous and at a very fair price. Will always recommend one way air they do a great job!

    I am extremely disappointed with the service I received. My air conditioning unit is only 1.5 years…read moreold and is maintained under OneWay Air's maintenance plan. I recently scheduled a service call because the unit was not cooling properly. The technician flushed the drain line and performed other maintenance, and the unit began blowing cold air again. However, approximately 45 minutes after the technician left, I discovered a large water stain on my bathroom ceiling that had not been present prior to the service visit. The ceiling was visibly damp, indicating active water intrusion and resulting property damage. This unit was installed by OneWay Air, and I have entrusted the company with both the installation and ongoing maintenance of the system. It is deeply concerning that immediately following service, my home sustained water damage. My previous HVAC unit experienced numerous issues over the years and never caused damage of this nature. When the technician returned, I was disappointed by the lack of accountability and concern shown regarding the situation. Rather than addressing the issue, I was essentially told that the water damage was not their responsibility and that a manager would contact me on Monday. I now have property damage to my home that occurred immediately after a service visit, and I expect this matter to be taken seriously. I am requesting prompt communication from management, a thorough investigation into the cause of the leak, and a resolution that addresses both the HVAC issue and the resulting damage. Based on this experience, I have serious concerns regarding the quality of service and customer support provided.

    Michael's Heating & Air conditioning - hvac - Updated June 2026

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