1. Michaels

    1. Michaels

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    Nashville, TN

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    Michaels

    2.0 (9 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 months ago

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    Michaels

    Michaels

    3.7(3 reviews)
    5.5 mi

    I had a very disappointing experience at this Michael's…read more When I asked to use a cashier instead of self-checkout, I was told it was "corporate policy" to make customers use self-checkout. I don't work at Michael's, and I don't believe customers should be required to ring up their own purchases if they prefer a cashier. The interaction with the employee became unprofessional. She told me she only makes $11 an hour and doesn't get paid enough to deal with customers. When I explained that wasn't my responsibility and that I simply wanted to check out with a cashier, she asked me, "Are you lazy, or do you just not know how to do it?" She also said she didn't care if I never came back to that location. To make matters worse, I heard her yelling at her child in the store, which created an uncomfortable atmosphere. This wasn't the first time I've witnessed that. Beyond the customer service, the store itself appeared dirty, poorly maintained, and understocked compared to other Michael's locations. I left feeling disrespected and unwelcome. I'll gladly drive across town to shop at another Michael's rather than return to this location. I hope management addresses both the customer service issues and the overall condition of the store.

    I spend a lot of time in craft stores, and this is, hand's down, the best Michaels in the Nashville…read morearea! The store stays clean, well-organized, and well-stocked. Associates are friendly, and you feel like they actually want to help you. The in-store pickup is in a great location.

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    Michaels

    Michaels

    2.8(19 reviews)
    11.3 mi
    $$

    Imagine ordering a single item online because you think it will be an easier experience to have it…read morebrought curbside rather than entering the store. And imagine you discover that this was an utterly disastrous choice that threw off your entire hectic schedule. Unfortunately, we didn't realize that this Michaels isn't like others and is severely understaffed, but we learned that the hard way. Let me be clear that it isn't the employees who make this a lesser Michaels. It's the management and the inefficiency of their system here. After following the online check-in protocol and parking outside in an allocated spot, we waited for 20 minutes our singular item to arrive at the car. It never did. We entered the store only to find a long line. One unfortunate cashier worked mightily to handle the madness when at least two should have been present. But they struggled to keep up with the issues arising. This is the reality of some stores in a post-COVID era who have turned to self-scanners and fewer employees. But it was reaffirmed on this early evening that you simply cannot replace human problem solving. The line grew. The desperate cashier recommended using the self-scanning checkout options to diminish the line. Only one person obliged and none of the others budged. But they had good reasons, mostly. One customer in line needed to make a return which requires human interaction. Another customer had just one question about framing as it appeared that not a single other employee inhabited this enormous store, with nobody stationed in the popular framing department. Elderly customers in line were technologically afraid of the self-scanners. And I just needed to pick up that ONE ITEM! When it was finally my turn, the employee had to leave the growing line and walk to a shelving section of online orders. Shouldn't there be an employee who handles just that? And they found my name but no product. That caused another 10-minute delay. They eventually just pulled another one off the shelf. But a quick errand on the way to an important appointment that should have taken about five minutes in theory became a 40-minute fiasco. And none of it was the fault of the solo employee trying to run the operation. Shame on the manager(s) for putting them in that position. I've now discovered why this is the lowest rated Michaels in Middle Tennessee!

    I brought a painting of a friend's Golden Retriever in for framing. Brent did a great job framing…read moreit and got the framing done in record time so my friend and I could pick it up quickly. He was friendly and kind and went above and beyond the usual to make our experience a good one. The painting looks beautiful, and my friend will treasure it forever.

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    Michaels - artsandcrafts - Updated September 2026

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