Very disappointed with the quality of work and customer service at Michaels framing. We ordered a custom mat board cut for a picture frame -- it was important because the framed artwork was meant to be a gift in two days. The employee assured us it would be ready by the next morning. However, when we came to pick it up, the mat was cut by hand and done very poorly -- crooked edges, uneven sides, with some parts narrowing or widening. No one told us it would be hand-cut. Despite the poor quality, we were charged $29 as if it was a precise, professional job. When we came back to complain, the employee told us, "If you wanted laser cutting, you'd have to wait two weeks." This was never mentioned when we placed the order. We asked for a refund, but were told we could either take a piece of cardboard for free without a refund, or buy another piece and only then get our money back -- which would cost more than we originally paid. I had no choice but to take the cardboard home and cut it myself. We wasted time, money, and had to drive to the store twice. The whole situation was stressful and completely avoidable. Unprofessional experience. The work was poorly done, and the employee showed no accountability or care. I do not recommend this store for custom framing or mat cutting. read more

I can't begin to tell you how much I love shopping at Michael's. A great place to find a wide range of art supplies. Whether you are into painting, drawing, scrapbooking, planner/bujo, knitting, jewelry making, floral arrangment...whatever you can think of, you will likely find it here. Best part is they carry items that suit all levels of quality and price points. So if you are testing the waters of painting, you can get an inexpensive set of paintbrushes for less than $10 or if you want to splurge or you paint by profession, there are also higher quality items to choose from. They also have a large select of picture frames and shadow boxes. There is also a custom framing service provided in-store. Like most other specialty stores, the items you can find here can be overpriced, that is why I always recommend to people to either wait until the item goes on sale or use the coupons that are available through their app or flyer and never pay regular price. There is always a 40% off one regular priced item coupon available and at least once a week they release coupons for 45-55% off one regular priced item. Be aware that if an item is marked as Everyday Value, you will not be able to use any coupons on the item for further discount. When wandering around the store, always check out their clearance section. You can find items for up to 90% off sometimes. Seasonal/holiday items also go for up to 80% off once the season/holiday is over. It is a great chance to stock up for next year. This particular location is busy, servicing both Stittsville and Kanata. This makes it hard to find the really good deals sometimes as people snatch them up pretty quick, but this store is really good at restocking. The staff are always friendly, the checkout process is smooth, and the store is kept pretty clean. The only issue I have is clarity of signage (which is not only an issue with this particular location), especially with Everyday Value items. It kind of sucks to wait in line just to find out that the item you want, cannot have the discount applied. All-in-all I have no qualms recommending Michael's and this location to people. read more

Michaels - Arts & Crafts Near Me - Ottawa, Ontario

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This place is awesome! I was told by a clerk that this store is even BIGGER than the one on Pinecrest! Amazing!! So much to inspire the artist in you! I've got a short but funny success story about a Michael's store: at work we wanted to give someone a gift of a collage I had put together, but it was an unusual size, being printed on 8.5 X 11 inch paper. I asked a clerk for a frame, but she didn't know of any that fit, and couldn't find one. So I wandered around, and sure enough, found a matte and frame to fit it. This exceeded our expectations, because people ended up signing the matte, making the gift even more memorable! Seriously though, this shop carries every kind of paint and brushes; framing materials including services; scrapbooking supplies; a variety of knitting and crochet yarns; patterns and needles; silk flowers for making arrangements; stamping supplies; and much much more. Come on in and get mesmerized! PS: look for discount coupons in their flyers. read more

A large arts and crafts location frequented mostly by ladies. Not that men are omitted A great place to pickup gifts for creative people. Difficult to make the right decisions Gift cards are wonderful for non decision makers They do offer many finished objects that one could purchase My wife frequently shops here I patiently wait in the parking lot admiring the exterior and enjoying the fresh air read more

I made an order at the incorrect store location Michaels Pinecrest instead of Grants crossing. I called them to cancel the order. They told me I could not cancel until I got confirmation that the order was ready. So I waited and I got a text stating that the order was ready for pickup. So I called them back to cancel the order on the order. There was two skeins a blue yarn, two skeins of white yarn, one crochet hook, and another set of crochet hooks. The set of crochet hooks was marked for delivery and they charged me $12.95 for delivery. When I asked if instead of canceling the order can I get the whole order delivered? They called me a liar and said I was not charged for delivery. I mentioned to them. I am looking at the invoice right now and I am being charged $12.95 for delivery but they would not bother to check the invoice. So I called customer service and they did state that. Yes I was being charged for delivery that they could cancel the yarn and the one crochet hook but they could not cancel the set of crochet hooks that were set for delivery. I could not understand that but I stated I would expect to get that delivery today as on the website it says same day delivery. The lady I was speaking to from customer service said no it takes 2 to 3 days. Well as far as I'm concerned Michael's does not have me as a customer anymore. And by the way, I am a very good customer as I have ordered from them at least once a week for the last 4 months. As far as I'm concerned, it is false advertising on the website that it is same-day delivery but she refused to cancel my order. I am completely dissatisfied with the service that I got from the store itself and from customer service. I recommend that if you're going to purchase from Michaels, go to the store yourself. I am giving one star but I wish I could give zero read more

As a husband of an artistic wife, Michaels is hell on earth. The glitter, pastels and mounting credit card debt is enough to make a grown man cry. The tears of frustration with the growing art supplies and decorations has driven me to the brink of insanity. I gave Michaels 4 stars out of fears of retaliation from my wife for rating her beloved art store poorly. All joking aside, Michaels has good values when you buy their discount brand or anything with a coupon or on sale. Otherwise, they are way over priced and can result in getting ripped off very easily if you are not careful. read more

Very unsatisfactory experience. Floor workers seemed nice and relatively helpful. The store however was very hot and not airconditioned. The selection was limited and the manager was rude, blunt and had a slight oder of cheese; perhaps related to the lack of air conditioner. read more

Very poor customer service experience. Purchased a mirror with a rip on the paper in the back but the mirror and the frame itself was in brand new condition and in original packaging. Unfortunately it did not match our decor so we attempted to bring it back. We explained very clearly that the item was purchased this way, only to be told very rudely by the store manager Micheal that would not take the item back as a return because he would not sell a "damaged item" in his store. He continued and told us that he could offer us a store credit as he will now have to throw this mirror in the garbage. As a customer of many years I would expect more then being told "take the store credit or nothing at all". The mirror was in the exact same condition as when we bought it. Do yourself a favour, go somewhere else. read more

the COVID front door man is annoying and seems to be thoroughly enjoying his authority. We get it. We don't have to be brow beaten at the front door before we enter. They don't have a lot of stock up dates but you can generally find what you are looking for. read more

I had two pictures and two embroidery works framed. Rebecca assisted me with choosing matte colours and Colleen framed the embroideries. The results were outstanding, better than hoped for and I will go there for any further picture framing and consultations. Thank you Rebeca and Colleen! read more

Went to buy buttons to put on the item that I knit with wool I had purchased here. The whole store only had TWO bags of plastic buttons. Absolutely no selection! read more