Came here for a few sewing related things and had an OK experience. It's been awhile since I've been to a Michaels, and even longer since I've visited this location, so it's hard to compare. However the aisles I shopped in seemed to be pretty bare bones, and the scanner on the self checkout didn't work great either. I'd probably come back here if I was in a pinch, but prefer the Michael's on Niagara Falls Blvd over this one. read more

I like this store! Stopped in today, and it is clean, organized and I easily found what I was looking for. I would make this my first stop for future crafty supplies! read more

I went in today to simply purchase a gift card. The rude cashier working sighed so heavily and dramatically when I asked where the gift cards were, then told me I had to purchase it at a self checkout kiosk, which is all they have now. The self checkouts don't even take cash. It was like my very existence was bothering this woman, who frankly should quit working customer service altogether because her demeanor sucks. read more

I love a good sale but I love a knowledgeable staff even more. Recently got alot of assistance at this location even though I had bought online and had to return because I had purchased the wrong item for my project. Helpful clean and friendly. read more

Michaels - Clean Aires, lots of fun - Arts & Crafts Near Me - Williamsville, New York

Although this store chain sells a lot of things, this particular location has rude and unhelpful employees working there. I can't really blame the employees for their attitude. My experience dealing with people has taught me that if an entire business has all it's employees so unhappy that their only outlet is to be mean and nasty to customers, it's all because of gross mismanagement. The way I was treated and observed other customers being treated is purely due to exterrmly poor training and a bad workplace environment. Two stars are for the variety of merchandise they carry. One star is for the sympathy I have for the poor employees working under what i can only assume is real bad work conditions. Michael's management needs to get their act together to earn the remaining two stars. read more

This old chunk of coal bought a dry erase board here. It's remarkable! I like to watch TV. read more

I came in Michael's out of boredom last week and actually came to really like the store! I am not a crafty person .. and don't plan to become one .. but it did leave me feeling inspired. I ended up spending about $150 in fake flowers and a wreath to add to a bedroom I just redid for spring and I really enjoyed my time picking things out. They have beautiful garland strands if you want hang fake flowers and leaves .. I have them framing my closet and draped around some things and they're so lovely. After I got home, I found a coupon for 25% off and brought my tags bag and was able to "return and rebuy" everything with a coupon. Today, I got a $50 reward and combined that with a 20% off coupon. What a steal! The cashiers were very friendly and helpful on both visits. I'm leaving one star off because there was a fairly big section of open space they could utilize and I feel they could have some tall vases for sale for the tall fake flowers and such. I only found 2 really cheap ugly ones in the wedding section. This would be a great thing to carry with all their assortment of flowers! read more

Michaels is a good place to go for craft and art supplies when you are looking for a compact store without too much of extraneous offerings. I tend to purchase paper and art supplies like paint and brushes. Their yarn offerings are quite limited, frames are aplenty, kids area limited, paper selections and rubber stamps available are okay as well. The store has a good selection of seasonal and holiday decor and craft making products. The online selection is vast if you don't mind waiting for delivery. Like many craft stores, the lines can be long with a sole cashier often working hard, despite other available registers, just no one there. Hmmm. I have purchased many containers and storage units online from Michaels and am very happy with the quality and the cost value. An added bonus is the store is pet friendly if your pup is looking to get out. I'd recommend Michaels if you have patience to wait in line to be cashed out. read more

This is another fine Michaels location. It's on Transit near the Walmart there. Parking here is not great but it's ok. This store sees lots of traffic so can be sold out if sale things. But if you are there for other stuff you should be fine. read more

Michaels is a large craft store that carries a variety of materials and items. They have a custom framing department and have both kids and adult classes. I NEVER buy anything here unless it is on sale. They run various promotions in-store and online, and also send email and text coupons. I recently purchased some holiday crafts for my little one, for 70% off. It can be hard to find staff on the floor if you have questions, but most of the employees I have met have been friendly. read more

Do not bring your cross stitch to this store to be framed. They did a terrible job and charged me close to $150. The piece isn't stretched at all - it's not exactly crooked, but it's very uneven. I am beyond disappointed. read more

I love Michael's. I love to knit and they have a great variety of yarn as well as art supplies for watercolors and paint, etc., because I like 'Arts & Crafts, Knitting Supplies'... A few weeks ago, was in the Transit Rd. Store and was looking for 1. Balloons and 2. 'Mod Podge' for a children's project. I've already accepted the fact that there are NO EMPLOYEES on the floor of the store EVER for assistance and haven't really cared . I can find my own yarn and the ONLY person of assistance in the past has been the person at the 'custom framing' desk and I can't ask her to help me find stock (like 'Mod Podge' and balloons are so outrageous) but still, not her job. I finally see an employee on the floor so I walk over to her and say 'Hi, excuse me but can you tell me where the balloons are?' She stops, looks at me and puts her hand up and says 'I'm sorry but I'M WITH SOMEONE RIGHT NOW.' REALLY???!!! The woman she was 'with' appeared just as shocked as I was and shook her head as if to say 'I'm sure she can answer your question and I'm not in a hurry and this is weird.' I said 'Oh! I'm sorry, can you just tell me where the balloons are?' and she shook her head and said 'They're in Aisle 7, RIGHT THERE.' (They weren't.) So, Michael's doesn't have balloons? Or they don't know where they're stocked? (I didn't dare ask where the Mod Podge was.) Okay, good to know. Never, ever going back there again. Will embrace Joann. :) They might be more busy but are never rude and incompetent. read more

I have a framed football jersey and the glass cracked. I brought it to Michael's to see if they could replace the glass for me. They quoted me $285 to replace the glass and reassemble the frame. I went to Lowes and they cut a piece of plexiglass for me for $26 and I reassembled the frame myself in less than 10 minutes. It's hard to believe that anyone would pay these ridiculous prices for their framing services. It's sad that this establishment gouges its customers so bad. read more

Best Michaels ever! I love this store! I just moved to Buffalo about a year ago and have been here many, many times--especially for custom framing. Staff has always been so helpful. I can almost always find an employee on the floor to help me. And the custom framing jobs have been impeccable. Everyone at this store goes the extra mile!!! read more