I specifically went to Fiore di Luna Monday, Feb 14, 2022 (Valentine's Day) to get my color,…read morehighlight and cut from owner, Dawn. I had read such wonderful reviews, and, believe me, based on the prior stylist from another salon who did my hair, I really needed Dawn. I walked in, verified my appointment with Dawn, and instead of getting her, I was passed over to another stylist. What?! Is this even professional? During the color job with the other stylist, I specifically asked if I was getting my hair cut (at least) from Dawn. I was told "yes," so I relaxed in my seat although all the time I was disappointed that another stylist, although very good, was still doing my hair. Then my heart dropped. When the stylist finished coloring and highlighting my hair, he proceeded to cut my hair. What??! It's not like I didn't speak up and got assured that Dawn would do my hair!
In all my years of going to a salon (and an upscale one), and requesting only for the owner to do my hair, never was I once tossed over another stylist. Kudos to the stylist who did my hair...a lovely person. However, I went to Fiore di Luna, an expensive, high-end luxury place, to get my haircut from owner, Dawn! When the topic was diplomatically approached, I was told by Dawn. "Don't worry..you'll be very happy with this other stylist." May have been very true, but that wasn't the reason I took this trip to Fiore di Luna.
Customers who go to Fiore, If you request the owner, make sure you get just that. I was deceived. Not a good feeling.
Perhaps, when Dawn reads this, she will personally call me and make sure my next appointment will be with her and only with her to make up for this expensive but disappointing day. I hesitated from writing this review because I only wanted to write a positive review, but I thought other customers should be alert to the switch that was made on me, so it doesn't occur to them. The salon is really lovely. But, no one appreciates being "passed over."