I'm not sure how this office operates but I'll never go back. The lack of response or care is astounding. I sent her several messages and called the office numerous times and never received a response. The office hours say 9AM in the past no one picks up at 9 or if they are at lunch.... One day when I really needed to speak to a doctor, the closed office answering service picked up finally around 10AM. I called and left two messages, this was a few weeks ago, I still haven't heard back. I left Dr Grosso two messages through the messaging online service and never heard back. I guess that 2 day business window of response time....really should say when I feel like responding. The next time they'll hear from me will be to have my files transferred to a new doctor's office. But who know's if I'll actually get through to someone on the phone....maybe I'll send a carrier pigeon. read more