I've been going to Michigan Ave Primary Care for almost a year now, and every visit has been a great experience. While the co-pays can feel a bit high (though I'll admit I'm not the most well-versed in health insurance), it's absolutely worth it to have a team that genuinely cares for your well-being. From the front desk staff to the nurses, everyone is professional, kind, and efficient. I've been seeing Dr. Lester Montesa, and I can't recommend him enough. He's thorough, professional, and truly cares about his patients' health. The only gripe I had was the bloodwork I got done was a little rough and I was pretty badly bruised on my arm where the needle went in. If you're looking for a reliable primary care provider in the area, this is the place to go and Dr.Montesa is the one to see! read more

I went in to see Dr. Kim for a potential thyroid issue. She was very thorough and nice, and ordered several labs. I got my lab results back the next day. She told me I'd get her interpretation of the labs back with in the next week, however, it took 3 weeks, multiple phone calls, and a message on the portal to get them. read more

Never been happier with a team of Dr's (Kim), nurses/assistants and staff before this group. The website for this, is not my favorite to navigate through, but everything else here is helpful and makes me comfortable. Dr. Kim is interested, informed and very helpful about what is best for my well being. She takes into consideration what I expect, and she will push back if needed to let me know if I need something changed about my health. This is ideal. Everyone else in the staff is very nice, caring and have a good sense of humor. I never felt safer. Thank you all for your continued service for your patients. read more

OMG!!! I went to see Dr Kelly with high hopes after reading the many positive reviews. When I first met her all seemed well but as the conversation progressed she seemed argumentative. I went to see her for a few reasons. One was my sciatica pain and my neuropathy in my left foot which would cause my foot to go numb and tingle and sell up. During the exam Dr Kelly observed that my foot wasn't swollen and I said to her that the reason it wasn't swollen was I had taken some Alleve. Alleve is anti inflammatory medication which would explain why my foot wasn't swollen. So right out the gate she's calling me a liar!!! Then she sssumed that I wanted pain killers. There was no mention of any pain killers nor did I ask her for any. I thought this was rather presumptive on her part since that never entered my mind. Lastly this is a money making scheme to get you to come in to "talk" even though you tried talking but it fell on deaf ears or did becomes argumentative and accusatory. With so many other professionals out there who are willing to listen and not jump to such dramatic conclusions. Unfortunately I cannot in good conscience recommend this particular person. Run like your the last two monkeys boarding Noah's Ark and it's starting to rain! It's a hard no from me!!! You've been warned folks!! Enter her office at your own peril!!! read more

PLEASE READ BEFORE GOING HERE! This place will do what they can to upcharge you. I wish I read the Yelp and Zocdoc reviews before going. They've been up charging patients since 2016 and it happened to me in April 2021. They will charge you for asking any kinds of questions during your annual check up and give you helpless answers like "just buy this from the store, or go see a specialty doctor instead." And then charge you $150 for that. Their receipt/bill gave me random CPT codes with no explanation for what I was charged with. They charged me for my annual visit, blood work, depression, tobacco use, and code 99214. First off, my annual visit should have been its own separate claim to insurance (I've confirmed this with BCBS). I don't smoke and have never ever smoked in my life. They gave me a questionnaire prior to visiting asking if I was sad - and I replied: yes. We're in the middle of a pandemic why would I not be? And code 99214 is the highest level of charging a patient with treating them with something outside of normal annual check ups. I spent no more than 30 mins with the PA, and asked her about some skin stuff all for her to defer me to a dermatologist. I've tried calling to see the reasoning behind this all, and get them to review it again and they've been unhelpful. TLDR; This place will do what they can to rob you and not care about any patient care or satisfaction. read more

Dr. Kim is my new doctor at Michigan Avenue Primary Care since Dr. Miller left. I was crushed when Dr. Miller left and I thought I may never find anyone as good and caring as she was. Fate was very kind though and lightening did strike twice as Dr. Kim is totally amazing in her knowledge and caring and her quick responses to medical needs. Her nurse and the staff are also amazing, and I just wish they could also get an ultrasound machine at 180 also, so that I would never have to go back to Northwestern Hospital for anything again. All my deep gratitude to Dr. Kim and her staff for giving me peace of mind that I have great, caring medical care to take care of me! read more

DO NOT GO HERE - It is a racket. I went because I had some congestion in my ear. I was seen by a PA for 15 minutes, who prescribed me Sudafed (which I can get over the counter anyways) and then I received a $300 bill after the fact. Do not make the same mistake I did by going to this clinic. You can get much better care for a much more reasonable amount. As you can see from scrolling through the other reviews, I'm not the only one this has happened to. How this place is still allowed to practice is beyond me. read more

I'm so sad for all the people who share my experience. Do you want a $200+ bill after insurance for a less than 15 minute call and not getting your vitals checked? Great - this is your place to be. For all others who have gone here and need assistance, you can report them at https://idfpr.illinois.gov/admin/DPR/DPRcomplaint.asp make sure to select "medical". read more

I would strongly recommend against MAPC for your primary care needs. In my experience, the physicians are actually wonderful. I would recommend Drs. Lauren Miller, who made a diagnosis everyone else missed, and Lester Montesa, who helped me with a challenging medical and personal period of my life and showed expertise and compassion. However, I would recommend against the practice on the basis of office management. It is not possible to contact your doctor directly, even if you are seeing them for ongoing issues at-hand, and even if you need to contact them for a time-sensitive issue. I called to ask if I can speak with my doctor for a time-sensitive issue regarding a procedure tomorrow, and was told, "we cannot connect primary care patients to your provider" and then lectured about how the doctors are busy people. This compounds typical issues like long wait times to speak to anyone at the office and being put on hold indefinitely or hung up on while on hold. My greater complaint is that the office staff are rude, disrespectful, and passive-aggressive in ways that compromise patient care. For example, after the call I described, the staff member wrote a passive-aggressive note in my chart about how "she" (me, the patient) "asked her to repeat as she was writing this down" and "stated alright I will need a new PCP and dropped the call." It is perfectly within my rights to document information and it is also within my rights to transfer care. Patients should not be belittled for reasonable requests. Anyone with a chronic illness knows that providers who belittle or disparage you will compromise your care and put you at risk. Putting a note like this in someone's medical chart is not only petty and passive-aggressive behavior, but is patently unethical as it can negatively affect all future medical care. If you have a simple or one-off need, MAPC might be fine, but if you are chronically ill and need to trust your medical practice, you deserve far better. I plan to transfer my care elsewhere on basis of the staff's poor treatment of patients. read more

Don't do it. I've been going here for years with Dr. Niby Mathew as my primary care physician. She's great. She left the practice and it's been downhill ever since. You never get to see a doctor. If you try to schedule an appointment thru ZocDoc it doesn't work. You have to call the office and get placed on hold. If you have to cancel an appointment, you have to call the office and get placed on hold Do any doctors actually work here??? Horrible. read more

Place is a COMPLETE SCAM!! They tell you they accept all insurance and then you receive a bill because you're out of network! Avoid this place!! Primary or Immediate Care. Don't fall for the wellness exam and covid vaccine ploy. It's a money maker for them and scam for you as a patient. As a frontline bc essential worker, i couldn't get an appointment for a vaccine in March '21 as it was challenging to find one. I put myself on their wait list and was called, yet i asked if they accept my insurance and they do, yet they are not in network! I have great insurance and never use it, thankful I'm healthy, so i don't know in or out of network and i have to call to find out, you said you accept it. Now i owe them $400 for an wellness/physical exam. read more

I went with my wife to get yearly physicals. Physicals went normal including bloodwork. Problem 1 - I did not get asked to pay for a co-pay. Problem 2 - I even double-checked (literally walked out of the office and then back in) to ask why I didn't have a co-pay. It will be sent via email they said. Problem 3 - I just got a bill for NINE HUNDRED AND THIRTY DOLLARS. Let me repeat that. NINE HUNDRED AND THIRY DOLLARS for the two of us with absolutely nothing being coded in preventative care and blood work tests performed for things like Fatigue. FATIGUE!? Nope. Not happening. I should have simply looked at other reviews. What a shame, and a scam. It's actually embarrassing to continue to do this. Here's where I am going from here. 1.) Contacting this office (1) more time. If it's not resolved then, I move down the list. 2.) Contact the lab (1) more time. 3.) I will be reporting this for fraud with my insurance. 4.) I will be contacting IDFPR and filing a fraud complaint. Absolutely vile. read more

If you can avoid going to this practice. Please do so. I really had a horrible time with this office. Unsupportive providers, with a lack of consistency. Their bedside manner (non-reflective of their nursing staff) was the worst I've ever experienced. If you can, choose other healthcare options. Northwestern has a great program, and so does Amita health. Never returning to this office. read more

I have been going to Michigan Avenue Primary Care for over 7 years and have received excellent care from the physicians, NP's, PA's, and everyone else I can think of! For most of my time as a patient here, Dr. Niby Mathew was my PCP and she really took care of me through those first 7 years. She recently left to start a new practice elsewhere but she left me in the care of Dr. Carrie Salvia. Dr. Salvia has been a great PCP for the last 6 months and she's a wonderful listener! I think I'm really good hands. :) read more

Edit: I review phone cal later in the day. They offered to waive the fee since it's my first visit, and we scheduled another appointment. This is great, I'm looking forward to it! -- Really wanted to see Dr. Niby, but ending up rescheduling my first appointment. Then I showed up 30 minutes late for the rescheduled appointment, and that's on me. The issue is that there's a $100 fee per reschedule, so the front desk workers said I'd need to pay $200 in order to see a doctor here at Primary Care. This review is primarily about the high rescheduling fees. My co-pay is $25, so it's unreasonable to pay eight times that amount just for a check-up. And thus my search continues for a primary-care physician in downtown Chicago. read more

This place is absolutely horrible. I called in advance to get the codes and go to my insurance and ask them what the co-pay/out of pocket would be. My insurance says: no problem we can cover that you shouldn't have to pay more than like $50. After the appointment, I look at my receipt and I owe $250 for a 15 minute appt. There are codes I've never seen before, they charged me for "mental health check in", which was when they said "how're you doing?" when they first entered the room I called them later to ask them to re-code the procedures as it wasn't accurate to what they provided first. They pretty much responded "sucks, get a lawyer". It feels awful to feel taken advantage of and lied to so blatantly. AVOID THIS PLACE read more

Hello. Please listen to the reviews and DO NOT GO HERE. I unfortunately was victimized by the scam that is going on at this office and did not see the reviews prior. I had an appointment presenting an OBVIOUS diagnosis from an easily treated common illness I have had before (There are very specific random symptoms). I tried telling scheduling a telepath appointment because I knew what my illness was. Instead, they made me come in, with my HIGHLY CONTAGIOUS illness, to give me a number of random tests. Turns out it was EXACTLY what I thought it was but little did I know they just wanted to charge me for all these bogus tests that I knew would just come back negative. My bill should've been around $50 and instead I'm forced to pay hundreds of sales for TWO very common rapid tests for illnesses that I was not presenting symptoms for. I called my insurance, they said I had to call the office, so I called the office but they made me call the office's billing department. They FINALLY get back to me just to tell me that I need to actually talk to the doctor himself. Does he ever call me? NO! Voicemail? NO! It has been weeks. They said it would take 2 weeks max. and of course another lie. I get you want to "get your bag" and you don't know exactly what the insurance will cover when you offer to give tests to your patients, BUT YOU DO KNOW AS A PROVIDER WHAT YOUR STANDARD PRICES ARE BECAUSE YOU SET THEM. IF YOU ARE GOING TO RUN TESTS (FOR ILLNESSES A PATIENT LIKELY DOESN'T EVEN HAVE) AND YOU KNOW IT IS HUNDREDS OF DOLLARS MORE....... ALERT YOUR PATIENTS MAYBE!?!? Literally go anywhere else this place is a sad scam of a doctor's office. read more

I have found my new medical home. I love Dr. Salvia-so sweet and kind-and Dr. Dixon my ENT. Great office staff too.

The doctor I've seen was fine, this is a rating of the practice itself. 1) You force people to sign a piece of paper that states we were given the various policies for review when we were not. I had to ask for many of them, then told "you have to sign this." To which I answered "I will when the statement I'm signing is true. I need to be given the policies." 2) You force people to put a credit card on file. That is a completely immoral thing to force. So I gave you a debit card I have for specifically this purpose (with no money on it, so you can't just charge me a random amount.) 3) I then had to sign another paper that said I had approved a $5,000 limit to be charged. I never agreed to this. 4) You started spamming my inbox (something I did not agree to) and when I went to "unsubscribe" it just goes back to your home page! Sneaky. You know that's a federal requirement, right? So I've reported you to the Federal Trade Commission (I know, I wouldn't have thought that'd be where the complaints go but it is.) 5) I've received multiple emails at this point to leave you a review (and btw, your feedback button doesn't work.) So there!! You got your review. 1 star because this is a dishonest practice. Enjoy. read more

Total nightmare. Charged $384 for a 1-minute visit. Then after I cancelled my next appointment they kept sending me reminders and warnings of a $100 no show fee. read more

I usually check reviews before going to a new provider and sincerely regret not doing so for Michigan Avenue Primary Care. I saw Dr.Dixon at the start of this month and had to pay my copay upfront - that's fine. What isn't fine is the $854 bill I was sent afterward for a simple consultation. Make no mistake, this business is fraudulent. They make it impossible to reach them to dispute the charges - and they make it impossible to actually see billing details. Their billing portal is nonfunctional and all of their listed numbers are unavailable or dead. read more

Used to be a great office. Multiple doctors have left and those that are left don't have time to talk and don't seem to actually care about the health of a patient. read more

If I could give this place zero stars I would. PLEASE DO NOT GO HERE!!!! I told the receptionist I would need to do a payment plan if my bill was over a certain amount, and asked for a courtesy call to let me know how much it would be. The receptionist ignored my request and I was charged $600 without my knowledge! When I contacted the office they lied and said I didn't request either of these things. Following this, I tried to contact the office for MONTHS and they ignored my calls. I WILL never forget how this office treated me and I will continue to spread the word of how terrible they are. PLEASE DO NOT GO HERE! YOU WILL REGRET IT!!!! read more

I scheduled an appointment at 1:45pm, and did not see the doctor until almost 3pm! They're clearly overbooking patients. This is just so unacceptable and disrespectful of our time, why even bother scheduling an appointment? Then, when I was finally seen by the doctor, I felt like I was being rushed the whole time. He said it was because I was waiting for so long and he didn't want to keep me any longer, that's bs. If I have to wait over an hour to see you, the very least you can do is take your time and understand my needs, and not rush me through it. It was a terrible experience. It's not over though! Then I get a call from the office a week or so later saying saying they don't take my insurance. This is after I called beforehand to specifically verify that they take my insurance. Then someone at the office tells me I have to call my insurance and request them to change the group number and retro date my insurance? So then I had to get on the phone with my Heath insurance and have them make those changes, luckily they did and it was okay, so far at least. My question is, what were they doing when they took my insurance when I checked in and was waiting for an hour? Find another doctor, this place is just a hassle and not worth it. They treat you like a number, and rush you through the process. They should be ashamed of themselves. read more

Dr.Mathew was this place's saving grace. I've seen a few of the other doctors over the last few years and none of them are up to par. Now that she's gone there's no reason for me to return. The rescheduling fees are ridiculous and the office offers no flexibility. I was running late for an appointment. While I was on my way tried to call and find out what the grace period was. I was on hold for 10 minutes and no one answered (not unusual). I show up in the office about 15 minutes after my appointment time and the doctor wouldn't see me. All I needed was a prescription refill, so I needed all of 2 minutes with the doctor. Considering the fact that I've had to wait 30+ minutes after my appointment time to see my doctor on multiple occasions, refusing to see me after 15 minutes doesn't seem reasonable. Prior to this experience I was planning to change offices anyway since Dr.Mathew was gone, but I thought I'd give one of the other mediocre options a try. But now I have no plans to return. I recommend avoiding this office. read more

Plan on waiting twice as long as you would expect. Also very difficult to get them on the phone and long hold times. Just went in for an appointment that I confirmed via a phone call this morning and when I showed up they told me that the doctor left and that there was nobody else who could see me. No one ever reached out to me to let me know and once I got there they didn't even make an effort to fit me in. Instead they just told me to try urgent care on the floor below, just to find out they they wouldn't be able to see me either. Zero professionalism from the front desk staff. read more

Don't post a review too quickly, wait until you receive your bill! I agree with everyone the billing portal doesn't work. I can't even sign in to view my bill and the due date is unknown. They didn't attach my blood works and I had to ask for them. They won't mail anything just keep putting things in the crappy portal. The staff and nurses are super nice but this billing issue is concerning. The number they provide is always busy (872) 760-3535. They screw up the ICD-Codes so you owe them money even when you repeatedly tell them you are there solely for preventative care visit. Buyer beware this is a business not a good doctors' office that cares about their patients. I'm NEVER going back and telling everyone to find another doctors' office! read more

Terrible at scheduling! Waste of time. Doctors are okay but wait time is always over an hour and this time they rescheduled and cancelled my appt twice. read more

I go there for appointments for medication refills and for to get my nose cauterized. For the medication refill appointments, they charge me SOO much for that. My previous place charged me $20 per visit, but they charge me about $150 per visit (after insurance). If you have questions or need changes, you can only talk to non-clinical assistants. They tell you anything can take 24-48 hours for them to fix anything. And they won't update you when it's done. So you have to keep calling to ask if they have done it. I left 2 voicemails (one from the previous afternoon and one in the morning) and by the end of the day, I still didn't hear anything back. So I sat on hold for about 20 min to get vague answers from a non-clinical assistant. For my nose cauterization, I gave them my insurance stuff WAY before hand. I got charged about $600 for the CONSULTATION. And then they kept telling me I owed over $1000 for the procedure, but I had to keep refusing to pay because my insurance kept telling me they covered it and I only owed about $100... read more

Truly the worst experience I've had at a medical office. They made me wait almost an hour to get into a room. (Their system was down, so I get it - not their fault.) However, they made me wait over 20 minutes once I got into the room to be seen by a doctor. I had to go to work and had to leave before the doctor even came in. Never again. read more

What makes this practice is Dr. M. Takes time to explain everything to ya. Never feel like your question is dumb or your asking too many of them. I-Pad user and practice uses electronic health record systems but no e-prescribing here interestingly enough. Small practice so if one is on vacay then appointments are harder to come by. But in comparison to the other even larger practices, I have still been able to get in within a week. Their immediate care clinic in the same office is always an option if you can't get a scheduled appointment. Options if you're super sick. Conveniently located in the Loop, I highly recommend this primary care practice as their PA's are pretty satisfactory. Reception desk can use some help in the customer service department but the good thing is that they don't take care of my medical needs so I give them a pass. Can't win them all. read more

Total fail. I take time away from work and show up 30 minutes before my appointment time. I just left, now 30 minutes AFTER my appointment time without ever being seen. Front desk staff never bothered to give me any kind of update or apology while I was waiting, I had to approach them twice. The second time I was told another appointment was running over. First of all, space your appointments appropriately to allow for 10-minute run over. Second, communicate to the previous patient that you have another patient waiting when they exceed their time. When I was leaving they offered to reschedule me. Why tf would I reschedule with ya'll?? So you can waste more of my time? Bye, miss me with that half-assed gesture. read more

What prompted me to update this review was a message from the owner of the business. As soon as my original negative review went online, I started receiving phone calls and voicemails from this office. The director called multiple times. Other people from the clinic called and left voicemails too. The director even offered me a ~$150 check for a "phone consultation" (which sounded like a bribe so I took it.) I knew all the attention they were paying me was because of the review, but that's not what they'd have had me believe. Every time I was given an explanation for why I was rejected from their practice, they told me it was the insurance company's fault. They kept directly lying and telling me that my insurance company "rejects their claims." This turned out to be false. The reality of the situation is that the insurance company was broke and waiting on payout from the state Medicare system (the practice eventually will get paid, it's just a matter of time). This appears to be common enough, so the kind folks at Michigan Avenue Primary Care reject patients using this insurance, or any insurance that relies on funding from the state, because they don't get their money fast enough. At the end of the day, the administrators of this business bugged me, repeatedly lied to me, and even paid me ~$150 (consultation fee) trying to get me to change this review, but I won't until they accept all patients with in network health insurance. It's not all bad though. I think the doctors here are well qualified. The best doctor I saw in Chicago works at the Urgent Care clinic downstairs. Her name is Ulrike Lengyel. She has the bedside manner of an angel, and was the most knowledgable doctor I've met. You know when you go to a doctor and it's a meh experience and you feel like you're ushered out without your concerns being answered? Dr. Lengyel is like the complete opposite of that. I left after my visit with her feeling lighter and so much less worried about the condition of my health, after months of going doctor to doctor to doctor with no luck and no understanding of my symptoms. SO in conclusion, don't take no for an answer, if you have insurance they will see you, they will get paid, and maybe they'll give you a "consulation fee" if you write a negative review after getting told in the middle of a visit that you have to leave and can't be seen by a doctor! If they try to reject you even though your insurance is in network with them, show them this review! read more

They keep denying my medication. I get a 30 day supply. Then I get denied. I try again. Denied. Then I have to call the office during regular business hours; which takes a while because I am busy, eventually to get through to get them to renew my prescription to ameliorate a chronic condition, and what happens 30 days later? They again deny my prescription. So instead of taking my medication consistently, like I'm supposed to, I take it for 30 days and then stop for two weeks, then take it for 30 days, then have to stop again. So frustrating! I wish they were on my side. They won't have to live with the serious health consequences. Go someplace that cares about their patients. And their patient portal doesn't work. read more

I have been going there for several years. I do not have any positive experience on their administration or billing. I always have a past due balance on the co-pay each time. Even when I settle the balance when scheduling a new appointment. The billing staff can never explain the reasons. Given how long I have been seeing them, it is hard to find a new practice during COVID. read more

I am 67 yrs. old and have seen many doctors during the course of my life. Dr. Merok is by far the finest physician I have ever seen. His knowledge and compassion are second to none. I know I am talking to someone who genuinely cares about me and always has my best interest in mind. He takes his time and thoroughly explains the course he is taking with my treatment and makes sure I understand. Believe me, in this day and age that is rare. read more

This is absolutely the worst clinic I have ever been to. Every single time there is some kind of challenge. Particularly the issue lies with the nurse staff and front desk staff that seemingly have no idea what they are doing. I thought I would come here because it was convenient to my employer however, the headache is absolutely not worth it. read more

Don't go, treasure your life and money. The doctor quality was really bad and gave me wrong prescription. For example, in the prescription, the doctor asked me to take Prednisone a pill everyday for 14 days, which can not be taken over 7 days. That can be easily found by Wiki. When I went to the Walgreen, the pharmacy refused to give me 14 pills but only 5 they can do. The most ridiculous is I received a trash-email-like bill from an unknown portal saying I own the clinic $181.xx. If my insurance never sent me the claim statement, I would never be able to find this email. Another thing I found is, when I log-in the clinic portal, I never saw this bill. Additionally, the worker there were very rude to me. Because I have cough symptoms, they firstly asked me to wait outside the office. OK, that's reasonable. When I waited at the door, they asked me to wait outside the building (-15 C/ 5 F outside). Hey, I was a patient! When I waited outside the building, they called me to wait at home, the doctor will call me. When I got back home around an hour later, they called me to setup a video meeting, I was right on another meeting. read more

I've been going to Michigan Ave. Primary Care for about 2 years since I relocated to Chicago. Everyone is kind, helpful, thorough, and their Urgent Care equivalent is a few floor down. When you can't get in to a dr. with the practice, this is an option. My favorite is Dr. Kupkowski, but PAs Jocelin and Erin are also great. With the COVID-19 situation going on, I had something I needed to see someone for a few weeks ago before all of this started up. They got me in when I needed and although they would have preferred that I did a telemedicine call, I really wanted to go in person and they understood and accommodated. Thank you MAPC! read more

Was seen by Dr Jeannette Kelly 7/14/2021. My experience was unsettling and unhelpful. She was audacious, condescending & dismissive. After hearing my symptoms she offered no treatment plan, talked over me and rejected my request for antibiotics specifically stating that antibiotics would not help me. Two days later I received call from another doctor at Michigan Avenue Primary Care prescribing me two antibiotics and an inhaler stating she wants to prevent me from getting pneumonia. I also received chest X-rays to be safe from another medical facility and they confirmed I in fact have pneumonia. Hopefully this post will bring some awareness and willingness to better the current practice at Michigan Avenue Primary Care. read more