Amanda (the manager of this office) is the nastiest, most disrespectful, unprofessional person I've ever had to deal with. I'm not the first person to remark on the behavior of office staff. I've been tolerating the general incompetence of doctors in this office for ten years, but it's much more difficult to deal with blatant rudeness. As a separate issue, Dr. Patricio is awful about sending prescriptions on time. Some of my medications need to be taken daily, yet Dr. Patricio shows no sense of urgency when sending refills to the pharmacy. A couple of months ago, she was 6 days late sending a prescription to the pharmacy--that was 6 days that I didn't have important medication that I take daily. Despite calling multiple times every day, it took 6 days for her to finally send it. Her behavior is borderline malpractice. read more

This review is not about the doctors at this practice, instead, it is about the office manager and the level of very poor service that has been offered. We have been dealing with Michelle, who is very rude and not very helpful at all. My father is trying to get on the kidney transplant list for some time now and Michelle has been giving us incorrect information about my father's insurance. We needed a referral for a cardiologist to complete my dad's transplant list of requirements and Michelle claims she is not able to give the referral. She claims it is all out of "Advocates network", made my dad change his kidney doctor after having had the same one for years. So this whole process has delayed my dad into getting on the transplant list for a whole year. Finally, after speaking with my dad's insurance, I found out that they actually approved the services rendered and the kidney doctor that Michelle advised is out of network is actually in network!!! All of this has made me come to the realization that Michelle does not know what the hell she is talking about and should be FIRED! This has caused my dad some precious time and if something happens to him, her ass is on the line. I even spoke to the kidney doctors that have tried to talk to this Michelle to get to the bottom of the situation and they advised me that she was rude and disrespectful to them as well. Why she is the office manager, I have no clue. I am still getting to the bottom of the situation but if she answers your phone call, expect to get SCREWED. read more

I would never recommend this office not even to my worst enemy. I left this office and never looked back extremely incompetent management rude condescending and disrespectful. I had one Dr but up a relationship then came in and they said you can't see him no more you have to see this new one no reason no nothing . Then to get a Rx filled I had to wait till the office manager decided it was ok to fill it not the DR the manager this place should be closed down read more

The worst doctor's office I have ever been to. For starters, they never pick up the phone. I've called several times over the past 2 months and not once have they picked up the phone. I always leave a message and they never get back to me. The front office is always rude and very disorganized. They lack the care they have for their patients. I have been waiting to get an Rx for two months. My pharmacy couldn't even get a hold of them. 0/10. Would not recommend. read more

The office located at the 1431 N Western Ave #201, Chicago, IL 60622 has the worst service ever. I have been waiting for over a month for the results of an MRI. I called the office left a message with the front desk. I have made several calls after that and still do not have results not even a call back. No stars. "F" FAILURE IS MY RATING read more

This review is strictly based on the booking process through the ZocDoc app, and my experience with the receptionist at this office. (1431 N Western Location) Booked the appt through the third party app for 3:30PM today, last week, for an annual physical. I was a new patient, never been to this facility. Received a phone call to confirm yesterday from the office, which I did. But instead of telling me to be there 15-20 minutes early, I just was asked "Confirming your appointment for tomorrow?" Not we scheduled your appointment for 3:20pm. Well this facility is having MAJOR road construction in front of its entrance, delaying my arrival by 15 minutes. Not to mention there is a parking lot that is over packed and you have to wait for someone to leave. Show up at 3:25p to find there is ZERO signage or information to point me in the direction of which office or floor this doctor is on. (There is a directory, the doctor was not listed) I call the office explaining the issues and trying to find the office to be told my appointment will not be taken due to my late arrival, as my appointment was for 3:20PM. Showed the receptionist all of my confirmations showing 3:30PM, she kept saying "no, it's for 3:20pm." She cut me off after I tried to continue to explain the poor communication as well as all the information above, and asked if I would like to reschedule. Absolutely not. I hope the doctors of the office read this and educate their staff to treat people with respect and a little empathy... this place is disorganized and a headache. read more

Dr Lindsey Babbin is the reason to come here. She takes here time with you. It doesn't feel like a processing center and she's very thorough. I've been seeing her for about 3 years now read more

I cannot in good conscious recommend Chicagoland Complete Healthcare. Having gone in for a standard preventative care visit in August of 2019, I only just received the bill in March of 2021 that did not have any insurance deductions. When I had reached out to dispute the bill, I was told that the insurance card that I had provided upon my visit in August in 2019 did not go into affect until 2020 despite not having even chosen my 2020 insurance plan at that point. Unless I had unknowingly time traveled upon this appointment, their story does not add up. If you enjoy accurate and timely billing, I recommend you try your luck elsewhere. read more

This used to be a reliable place with reliable physicians and staff. Needless to say I will be moving....I didn't care that they moved to the equivalent of a strip mall....I mean all you need is a good doctor and a room, but I have been trying to get a prescription filled and have literally been out on hold for over 10 mins each time I called. And when I call back I was put back on back on hold. I really like my Physician who was there but he has since moved on, and I have done the same. BTW when trying to move they aren't the easiest. I don't suspect they will be open much longer unless they either upgrade or retrain the staff. read more

The staff and doctors at Chicagoland Complete Healthcare have lacked bedside manner and patient understanding since I've been a patient. I was a patient at CCH from around 2015 to 2019/2020 and was passed around to four different doctors during my time as a patient. Additionally, there was never any follow-up after appointments and when my one-year medication prescription recently ran out, instead of assisting me and providing recommendations for how to go about getting the script refilled, they informed me that I was 'a new patient" because it had been over a year since I had seen them. I'd recommend finding another PCP/General Practitioner who provides a more patient-centric experience and works with the patient instead of against. read more

So I want to start by saying the positive stuff. Dr. Bell is the absolute best doctor I have had in 45 years. She actually talks to me. She knows me and cares. She now sees my fiance and several of my friends. We work together and she always considers everything I say. I have a few conditions that have required regular doc visits for over a decade so I have been through a lot of doctors. She really is a once in a life find. My quality of life and my over all health has improved exponentially since I started to see her. After years of dealing with bad docs as both of my parents aged I had really lost hope that there were good caring doctors out there. Dr. Bell, thank you from my entire family. The negatives are the staff seem over worked and they tend to drop the ball. Refills can be a real challenge at times. Also a couple of the front desk folks give information that directly conflicts with things Dr. Bell has told me. I do recommend CCH you just need to know going in that you have to be 100% responsible for making sure your refills etc are addressed. read more

Good luck trying to get prescriptions refilled here. I just called for a fourth time asking for a refill and have been out of my prescription for 2 days now. Additionally, they ignore refill requests from the pharmacy and require you send the request through their own portal, not that that route has been anymore efficient. They require an appointment every 3-6 months for a non scheduled drug that I've been taking for over a decade. Desperate to bill insurance as often as they can is my guess. I'll be switching to a different group this year that can manage the basic functions of a primary care office. read more

I saw Dr. Nair last month for a pre-surgical clearance exam. She seemed nice and I did not have to wait long. The rest of the staff was quite pleasant as well. I've never had surgery before, so this was my first time having to get a pre-surgery exam, but I'm sure doctors do them pretty regularly. I feel like it's a pretty standard thing. If you've had surgery, you know that there's a time-sensitive nature to these exams. They have to be done before the surgery, but not more than 30 days. So once you make that appointment, you better hope that everyone is on top of their game and gets everything done in a timely fashion - while also being thorough - because if they forget something, there may not be time before your scheduled surgery to get another appointment. I scheduled my appointment for about 25 days before my surgery. The appointment went fine. I had to make a separate appointment for lab work. That also went fine. Then there seemed to be a very long delay before the information was sent to my surgeon. When I reached out to them, I couldn't really get any answers about when they were going to send it. Finally it did get to my surgeon a matter of days before my surgery BUT - oops, they "forgot" to do a pregnancy test, which is a basic requirement if you're having general anesthesia. Luckily that's something that can be done quickly and easily in the hospital, but it's very unprofessional to have forgotten it. Additionally, I felt a little uncomfortable when they doctor started asking unnecessary questions about my surgery. I'm having jaw surgery to correct a severe (12mm) malocclusion and she seemed bewildered, as if she had never heard of jaw surgery before. Finally, I felt a little frustrated when I asked if the doctor could give me refills of my two prescriptions, to save me some time since my schedule was so packed getting ready for surgery. I understand if a doctor does not feel comfortable refilling a prescription for a new patient when the drug was previously prescribed by another doctor. But I felt a bit like they were shaming me for taking a benzodiazepine drug for chronic anxiety. I was told they'd be "happy to help me taper off" and "switch to something non-narcotic" when I gave no indication of wanting to do that. They could have simply told me they don't prescribe benzodiazepines. read more

I booked a last minute appointment with Dr Bednarz over the weekend due to an injury. Dr Bednarz was kind, she listened to all of my concerns and complaints, and was very gentle while she examined my ankle. I was very impressed with her and will definitely be heading back for all of my future healthcare needs. 12/28/2012 - Update I want to update my review to say that my experiences with Dr Bednarz and the staff at Chicagoland over the past year have just been outstanding. I've visiting for everything from physicals to injuries, and every time I've been in the office everyone has treated me like a family member. Dr Bednarz is extremely compassionate and puts a lot of thought and time into treatment plans and genuinely seems to listen to my concerns. I never dread going to the doctor now because of how well I am always treated here, and always recommend her to coworkers. Dr Bednarz truly is the best doctor in Chicago. And finally, a 11/18/2013 update. Dr Bednarz is no longer with CCH. I'm really not sure what happened as I was just there on 11/15 and had to schedule a follow up. Was called the next day to reschedule and could only be told she's going "to the suburbs". I'll be keeping an eye out to see if I can find out where she ends up, as I love Dr Bednarz and will truly miss having her as my doctor. read more

Dr. Bednarz and her team make "going to the doctor" feel like you're visiting family. The comfort, familiarity, and reliability you receive at every single visit make you feel like you're their number one. Whether it's a pulled muscle or an ailment that is leading to surgery, the aforementioned attributes of comfort is something you'll wish you had if you made the mistake of going elsewhere. I've been going to Dr. Bednarz for nearly two years and followed her to Chicagoland Complete Healthcare (CCH) from her prior practice. Having worked in health care for several years, one becomes familiar with different types of doctors and the manner in which they interact with patients. At the end of the day, most folks want a doctor they can rely on to have the answers, but that will also attend to their concerns in a way that genuinely validates their experiences. Dr. Bednarz stood out immediately as that rare breed of compassion-meets-know-how. She approaches you as a professional, but feels like a friend. She is impressively knowledgeable, appropriately aggressive/cautious with treatment options, honest, and moves at your pace. I have seen her for everything from physicals, to symptom management, to more severe issues. If there are options, you will know about every single one of them by the time you leave that office. If you don't understand the biology or physiology behind something, you will walk out of there with an Associates degree in A&P! Having visited her at CCH now, I've had the esteemed pleasure of meeting all of her staff as well. One word: awesome. Actually, three words: chocolate covered awesome. They are easy to reach, incredibly friendly on the phone/in person, and hilarious (if you dare entice them)! They make eye contact with you and use your name to address your presence...because yeah, you have a presence there. I know, I know. This is the kind of world we live in where these basics are perks. But hey, try getting eye contact and laughs at the DMV. I rest my case. The "accommodations" are nothing less of swank. A plush waiting area with a magazine selection that likely single handedly put Borders out of business. Comfy suede seats in the exam/vitals room as if you were getting your blood pressure taken at The Ritz. Homey atmosphere relaxes even the nervous types - without a double does of Lorazapam! I debated writing this review because there was a selfish part of me that wanted to keep CCH all to myself, as a best kept local secret. But, at the end of the day, my depth of gratitude for the compassion rendered is so significant, that to share this publicly with unfaltering sincerity is an absolute minimum for the goodness that has come from CCH and Dr. Benardz. Holla back. read more

I have known Drs. Ruda and Bednarz since they were residents at the hospital where I work. I always thought they were such good physicians that when I was able to change insurance companies I made an appointment to see them. The clinic staff, including the nurse, were fantastic. They were kind and made me feel welcome. Dr. Ruda is fantastic. She listened to my concerns, asked very thorough questions and gave me great information on how to manage my health. She was never rushed and took her time with me and that is a rarity in modern medical practices. I have referred several friends to this clinic and will continue to do so. read more

I had such a great experience at Chicagoland Complete Healthcare that a week later I'm still excited that I've finally found an organized and friendly office, and most importantly, a FANTASTIC doctor; Dr. Rudda. A friend at work recommended Dr. Rudda when I told her I was still on the search for a patient and knowledgeable doctor who would work with me to get to the bottom of my ongoing health concerns. Since moving to Chicago a year and a half ago I had tried two doctors before Dr. Rudda and each experience was awful. Snippety staff and then doctors who stared at their checklists the entire time instead of listening to what I was telling them. Both of those doctors shooed me out of their offices in under 15 minutes and overall made me feel like shit and like I'd wasted my time and money. My visit with Dr. Rudda was a complete 180! The office staff and nurses are kind and patient and Dr. Rudda is so great about spending the time to build a health history and discuss your symptoms, questions and concerns. I had a lot of talking I wanted to do as I've been frustrated with some ongoing symptoms (which the other doctors wouldn't even listen to me about) but Dr. Rudda actively listened to me, never rushed me, and then thoroughly explained various root causes for these symptoms and different ways they can be treated. I am just so happy and relieved to have finally found a doctor I feel totally confident in after such a frustrating search. read more

For those of you that follow my reviews, you know I am brutally honest and one picky guy. I have read reviews of CCH and sadly I have to say that I think this place is a victim of its own success. Before I put my opinion here, I want to give a bit of a background so you all know where I am coming from. Not been in the US forever. I have only had a PCP for the last 2 years myself since I needed one. How healthcare works in this country has been a mystery to me till now (even now there are aspects I fail to understand.) Both my spouse and myself; our roots are from India. My spouse's experience has been that in India. I spent a few years in India and I have to say it has come way up in the medical facilities available. I however grew up in Tokyo, Japan and was raised there. Spoilt brat; parents always took me to the doctor. Average wait times. Doctors would spend a good amount of time with me to understand what was going on. Now come here to the United States; oblivious to say the least. So over the last decade or so, I've been hearing about how shorthanded we are here with not enough doctors to see the patients, the meeting times between patients and their doctors being literally 2 to 3 minutes to cover all the patients scheduled for the day, etc. etc. etc. My first experience here was with Dr. Bednarz about 3 years ago. Loved her right away. Soft spoken, knowledgeable and took good care of me till she left. Staff was ALWAYS friendly but again, I'm a damn friendly guy too. My spouse also started seeing Dr. Bednarz till Dr. Ruda took over and has been seeing my spouse for nearly 2 years now. I had the pleasure of seeing Dr. Ruda for the first time myself earlier this year. There are some reviews here that have had issues of having to wait an extended period of time. I can see that happening. Dr. Ruda is truly a professional yet a kind hearted soul. She takes the time to explain what is going on, answers all of your questions (even those that just get into your head at the spur of the moment.) I am assuming that each patient has a 30 min slot while making an appointment. We were the last ones that night but still, we took nearly an hour. So, here is a physician that will not rush you and will genuinely take care of you not just medically speaking but also bring you comfort and compassion that there is a person fighting for you. How many people out there can say they have a PCP like that? Not too many I bet. Furthermore, Dr. Ruda has ALWAYS responded to emails through the patient portal in less than 12 hours (usually within 8). And believe me, my spouse and myself showered her with several emails within a 24 hour period and her response was still in a timely fashion. Twice I made a request for her to call me whenever she had about 10 min she could spare as I had some specific questions and she even did that. The staff; utterly professional and friendly. I know some of the staff by name but haven't really met any of them more than 5 times in the past 3 years. Yet, whenever I have called and introduced myself as my spouse's husband, I am always welcomed on the phone and asked how I am doing, how's my day, etc. and have always been helped. There are some reviews here that were unfortunately not met with the same friendliness and respect. I wonder though; how was the treatment towards the staff? To put it in perspective here: Dr. Ruda: Got to see I don't know, 16 patients a day? The last 2 times (I was personally present there once and my spouse was alone the second time) itself, Dr. Ruda left way past 7 pm. On top of that, she has to update files with physician specific info. Answer to emails sent to her by her patients. And get home and attend to her family. I need to get organization skills from her. Staff: Always friendly, professional and helpful. Will take their time to explain things that don't make sense to you; they have done that to my spouse. Result: I have already made the decision to have Dr. Ruda as my PHP moving forward cause I really think she is a GOD SEND. We as humans get caught up very easily in the "me me me me me and us us us us us" aspect. If spoken to politely, with patience and definitely given the benefit of the doubt, any human being can be nice to another. Perhaps the negative reviewers had taken time off of work and made special arrangements to visit the office. Maybe, just maybe if you were kind and looked at the staff as another human being who has emotions and feelings and they too have bad days, you might have felt better. If you are late by 15 minutes to an appointment, perhaps a courtesy call would have fixed things ahead of time? Or maybe leaving 15 minutes ahead of time. I LOVE this place. read more

I saw Lindsey Babbin here and it was absolutely awful. Extremely rude, interrupted me constantly, and made me feel like an idiot for even coming in. Biggest waste of a $30 co-pay I've ever spent. Even when I asked questions and told her my symptoms, she didn't give me any clear direction on what could be causing my stomach issues. I could have saved me the time and money and researched online myself. The worst part about all of this is just how completely RUDE she was to me! Hands down the worst doctor experience I've ever had. read more

I was looking for a nice medical group at Masonic since I have a long history with the facility. My favorite physician there retired. I wanted to like Dr. BABBIN because she seems like a nice person. But I found her to not be very responsive to my concerns or needs. She repeated questions, already answered and seemed more focused on recording on her laptop than me. There was little warmth from her and I felt she had a lack of confidence. She seemed incapable of caring for an older patient with legitimate chronic issues. Also, her Medical Assistant appeared just as distanced, emotionally. The total environment was uncomfortable. Some of my observations may be due to her young age and lack of wisdom/experience, which hopefully one day may draw more patients to her. read more

Dr Gilleon just began her practice. She's an awesome doctor that really cares about her patients. She embraces technology so you can book an appt on ZocDoc which is very convenient when the office is closed. Her staff are very sweet & a good representation of Dr G. I have a patient of hers for almost 3 years and I dread the day I move back to Miami. I am not certain I can find someone as dedicated as her. She does the things that you need done rather than just going with the most convenient answer. She's not afraid to do what's best for her patients. I recomment scheduling an appt with her today if you're in need of a doctor. read more

I had set up an appointment to get a flu and a pertussis shot. My appointment was at 6 pm and I got there early so I could fill out the paper work and make sure I would not mess up the doctor's schedule. I was put in a room around 6:10 and a very nice medical assistant came in took my vitals and got my medical history. When she asked me why I was there, I explained that I needed to the to get a flu and a pertussis shot. She looked a little confused and explained that they might not have the shots. This is when I started losing my cool. She said she would check and come back. 35 minutes later I got tired of waiting and went outside. I asked the medical assistant and she directed me to the nurse who was kind enough to tell me that they did not have the shot. WHAT THE HELL did I come in for?????????? I didn't want to make a scene so I just told the nurse to cancel this appointment and delete me from their database. HORRIBLE EXPERIENCE. VERY DISAPPOINTED! ! read more

I have been inconvenienced by this practice for nearly ten years and am finally transferring my files elsewhere. EVERY call has put me on hold with the same Eagles song for extended periods of time, even for the most minuscule request! Their office is not busy, the receptionists are just disorganized and rude. They can never get my files right and have NEVER, not once, gotten my billing and refills right!!! My doctor has been rude, condescending, and dismissive of me for years, denying eye contact and talking over me, reading side effects off the Rx website when I told her I had already read through them. This is not a welcoming environment. Another doctor slut shamed me when I asked about HIV prevention drugs. Not a safe place for queer individuals and not recommended to all. Please delegate your time better elsewhere. read more

I love Chicagoland Complete Healthcare! All of the beautiful ladies that work at the front desk are so kind hearted and genuinely care about me as a person! They are always smiling and engaging in conversation to make you comfortable and show that they care! I started off with Dr. Ruda who was great and now I have Dr. Angela Bell who is also fantastic. She is very personable, a great listener and very thorough which I appreciate. My husband also sees Dr. Bell and appreciates her Sports Medicine concentration considering he's a former professional athlete. I love the care I get here and it makes coming to the doctor more enjoyable especially when I'm not feeling well. Thank you to everyone! read more

As a nurse, I am highly selective when it comes to picking a doctor. Recently, I got switched to HMO and my husband recommended Dr. Bell, his primary. I went to go see her and have nothing but excellent things to say about her. She is thorough during appointments and replies back quickly to any questions/concerns I have on the portal. It also helps that any of the labs that were taken are all on the portal so I can see the results also. Every time I call to make an appointment, Jenny is kind and professional and accommodates me and my husband frequently. I also call for prescriptions and she takes care of it right away. I could not be happier with Chicagoland and all their fine staff. I have never waited more than a few minutes in the waiting room and the patient's room. I will continue to stay with them. read more

Before I write this review, I feel some history is in order to truly understand why I'm giving Chicagoland Complete Healthcare such a stellar rating. I've been through many doctors that really only see me as a paycheck, or another number to get through. Painful injections, glossing over symptoms, ignoring concerns, blanket diagnoses - I got sick of it. When I lost insurance in my early 20's and could no longer afford it, I spent a lot of time refusing to go to doctors not just because of the cost, but because of the way I was treated. I recently started dating a nurse, and when he found out I hadn't seen a doctor in almost ten years and was exhibiting some pretty crappy symptoms of anemia and a few other things, he insisted I get it over with and book an appointment. I have good insurance now, and there really isn't any excuse. I finally bucked up and went poking around, and after a few places that told me it would be a month or more before an appointment, I found Chicagoland Complete Healthcare. I was greeted by some of the gentlest office staff who were efficient but certainly not rude whatsoever. I got my initial paperwork done and I cringed, waiting for the judgment and the comments. My anxiety was ready to be treated poorly all over again, but I received nothing of the sort. I was into the office quickly and was seen by Dr. Tyson Stock within minutes, who sat down with me and actually spent the time to understand my concerns, my history, my symptoms, and listened to my fears. We discussed what to update on my records, the tests I needed done, my worries about insurance and a host of other things. He was amazing. I had a test done I didn't want to do but knew I needed to and was shaking horribly (trust me, I felt like an idiot). He made sure to tell me exactly what he was doing, when he was doing it, and there were no surprises. He was kind, caring, and got things done the way a doctor should. I trust him implicitly with my health and while the tests scare me, the doctor's office doesn't. Recommend this place 100%. Dr. Stock is a gem and truly wants to take care of you. I know I'm in good hands here. read more

Dr. Gilleon is top notch! She has amazing bedside manner. As soon as I left her office I called my husband and insisted that he switch so that she can be our family doctor. Her staff is also amazing. Everyone is super friendly and really comforting. Dr. Gilleon is very professional and is someone that you can be real with. I can't say enough good things about her! I'm so glad to have found her after months of being disappointed by other doctors!! read more

I had an appointment with Dr. Ruda, she is the most amazing genuine doctor I have ever met. She truly cares about her patients, and will go the extra mile to help you get your problems resolved. Everyone at her office has been extremely helpful, especially with my stupid HMO. It is easy to get an appointment with her, and I love the patient portal that allows you to send the doctor messages online. Could not have a better doctor! read more

I really like Chicagoland Complete Healthcare. I have always gotten great service here. I just went in for a full wellness check and to go over my bloodwork results I had taken recently and Dr. Ruda was fantastic as usual. She took a ton of time with me and meticulously went over every single result and thoroughly answered any and all questions I had. The patient portal is great to use to access my records and send any questions to Dr. Ruda as well, and its easy to book appointments. ETA: I notice alot have complained about wait times. My appointment was at 10am on a Saturday and I waited maybe a few minutes to be taken back. I talked with the nurse for a few minutes and had my vitals taken, and then waited around ten (maybe at the most fifteen) minutes before Dr. Ruda came in to see me. read more

I've been coming to CCH since I moved to Chicago- I lived in the neighborhood at the time and didn't mind driving across town once I moved further afield. I saw Dr Ruda for 3-4 years, and had no problems with her or the practice. She was always attentive and helpful. Last year I tried to make an appointment online ad usual, and found I had been assigned a different doctor. Apparently, CCH didn't feel the need to tell me my primary care physician had left the practice. I needed a physical so I could get my prescriptions refilled and didn't have time to deal with changing practices, so I went along with it. Dr Wincek is nice enough, but I don't always have confidence in her- when asking about routine vaccinations you encouraged to get before traveling to the Caribbean, she seemed to have no idea what I was talking about. My fiancé had no such problem with his doctor, as it's fairly commonplace. My biggest complaint is that I routinely wait 10+ minutes in the waiting room, am seen briefly by a nurse, then wait about half an hour to actually be seen by the doctor. If I'm rearranging my schedule around an appointment, I expect it to take an appropriate amount of time - not two hours out of my day. I would understand if this was a one time occurrence, but it has happened consistently over my last 3+ appointments. In fact, I typed this while waiting to be seen. It's 4:50, my appointment was at 4. Still waiting... read more

I'm changing my review because Dr. Lindsey called, was very knowledgeable, kind and took the time to explain the process to us. Completely appreciate her! The office staff is not the best and did completely lie to us. I'm letting it go this time.... read more

I was not happy with there ability to determine what is covered under Medicare and Blue Cross. Their response a month later by a letter states."Unfortunately, you seem not to be happy with that fact, and our inability to have that information, that is the patient's responsibility" They were kind to offer me another physician but it is not the physicians fault but the fault of this private corporation called Chicagoland Complete Health Care that is not Affiliated with the Advocate System and only rents space there. One good thing you could always get an appointment there but do it at $$$$. read more

I do not typically write reviews. As a nurse myself, and given my chronic health history, I am very happy to have Dr. Wincek as my provider. She is extremely meticulous and understanding of my concerns. Overall, I am happy with the care provided at this clinic. However, I cannot say the same about the medical assistant that administered my vaccines at the last appointment. She gave two vaccines side by side without allowing for at least a 1 inch spacing in between vaccines. When I asked her about it, she did not seemed bothered by it at all. I would for once like to go to a practice and receive care without having to be over cautious about medical procedures rendered. I hope proper education is completed to correct this issue in the future. read more

Completely unprofessional booking staff. I received an email informing me that the practice had antibody testing available. I phoned to make an appointment and asked for one the week starting May 25th. She gave me an appointment for May 25th, Memorial Day. I phone the week before to confirm my appointment, as it was Memorial Day. The receptionist assured me they would be open. Come Memorial Day, they were not open. People make mistakes I get it, but the least they could have done was phone to reschedule all of the appointments made on a day that they are closed. They either didn't bother, or nobody picked up on the mistake, which is completely unprofessional. Would not recommend. read more

I've been a patient here for nearly 3 years. I have a few routine scenarios that I would like to share. Unfortunately, the office staff here does not process things in a timely manner, or sometimes at all. When confronted about the matter they refuse to take responsibility. These repeated disappointing experiences have eroded any trust that I once had in this office and I will be looking for a new provider. Here are some examples of the routine mishandling of my care: Prescription refill processing: 1. My pharmacy will alert me via automated system that my prescription is up for renewal and that they have contacted Chicagoland Complete Healthcare for an authorization. This happens a few weeks before the renewal. 2. A pharmacist will personally call me to let me know that they have attempted to contact CCH and have not heard anything back. 3. I will contact CCH and describe the situation. I am then told that they need 30 days to process a refill. When I explain that the pharmacy has already contacted them, they deny it. This has occurred with multiple different pharmacies. 4. CCH will then process the prescription refill after 2-3 business days. Referral processing: 1. My doctor will give me a referral and I am told to wait for confirmation that it has been approved by my insurance. 2. I do not receive confirmation. The first few times this happened I would wait up to a week after my appointment. I now understand that it is better to start the requisite follow up process much sooner. No processing action is evident until I begin following up. I have had referrals sit for weeks without any attention from CCH. 3. I call CCH about the referral and they claim that my insurance is taking a long time to process it. 4. I call my insurance company (BCBS) only to discover that the initial request hasn't yet been submitted by Chicagoland Complete Healthcare's office. 5. My insurance company calls CCH to inquire and they tell the insurance company that they will let me know when it has been processed. 6. I will continue to wait 3-4 business days on CCH and repeat this process until the claim is submitted. Once submitted to the insurance company, the request is typically approved the same day. Minimum wait time for CCH to submit a referral request to my insurance is typically 3-4 business days. even in several situations where I am experiencing extreme pain, have told them I am in extreme pain, and asked if they could please expedite the process. Customer Service - One instance I called and was asked if I could hold. I was put on hold for 34 minutes before handing up and calling back. When I called back, I explained that I was just put on hold for 34 minutes. The person answering the phone made no apology. I even said "you know, this was inconvenient for me, but I understand it was probably an oversight and a simple apology would help". The person told me that they could not apologize because they were not the person who put me on hold. They said they would have someone contact me about the matter. No one ever contacted me. - This week I received a voicemail from my doctor regarding an urgent matter. I called back 20 minutes later and was told the doctor was with a patient and that I would receive a call back. I did not. The next morning I called first thing to let them know that I did not receive a callback, but was available any time that day. I did not receive a call back. read more

I have always had a great service and liked the service. Lately they have given me such a hard time with every appointment I had ever since DANIELLE took over the receptionist desk. The last straw was this past Tuesday when I had the 4yr old check up for my son. I was there 15min late due to all the construction and traffic. Which they didn't understand and said I lost my appointment and didn't do anything to help and try to squeeze my son for a simple check up. I said I'll wait if something opens up. There was one patient coming every hour. And the patient consultation rooms were empty. And I saw Dr. BEDNARDZ walking around doing nothing. While I waited for 3 hours. Then I had nurse came to tell me that the doctor wasn't going to see my son. And that I needed to make another appointment. I told her I have to work and am a single mom that can't take days off very often. When I decided to reschedule and said my mother was going to take, my son to the appointment but that she doesn't speak English. Danielle gave me such a dirty look and said that will be a problem, "this immigrants". Which made me more upset. And the worst of all is that Dr Bednarz was hiding behind a door while her staff disrespected me, my mother and my son. Ir was a waste of time, trying to get this unprofessional people to understand. I changed Doctors. And hope that people take this review in consideration and don't go to this place. read more

I just moved to Chicago and had my first appointment with Dr. Ruda. While she has only been in practice a relatively short period of time, she demonstrates competence and inspires confidence. She is understanding, courteous, and really took the time to understand what my situation was. When there was a question about my insurance (and I had an evening appointment), the staff said not to worry about it, they would handle it and keep me posted. I was really impressed. The nurse, Michelle, gives pain-free injections. Wouldn't go anywhere else. Susan read more

I needed a doctor in the Lakeview area and saw some good reviews about Dr. Ruda. I booked a last minute apointment and the receptionist was very helpful. I didn't wait long before Dr. Ruda entered the room. She was very thorough with her exam and then took the time to expain to me in detail the causes of my sickness and how to treat it. Bottom line, if you're looking for a family practitioner I would HIGHLY recommend calling Dr. Ruda. read more

I recently moved in the neighborhood, and at first I chose Doctor Bednarz because she is conveniently located 2 blocks away from me:) I figured it's worth the try. I must say that after being with her for a while I feel very fortunate to be one of her patients! She is definitely on the top of my list of great physicians, and trust me I've seen many - I have chronic sinusitis, numerous allergies, perforation on my middle year, pre diabetic condition, and unfortunately that's not all in my basket. She is the type of doctor that takes her time with the patients, I never felt rushed in her office. The thing a love most about Dr. Bednarz is the fact that she listens, unlike many other doctors who only act like they do. She did not only prescribe the best available medicine for my current condition, but educated me as well of how to prevent it from occurring in the future when possible. Unlike many other preventive care techniques I've been advised before, hers are actually doable and effective. She also has a great network of specialists she can refer you to when needed. I strongly recommend Dr. Bednarz to anyone who seeks quality care and good health! read more

Ditto to Sarah M's comment about debating writing this review & wanting to keep CCH a best kept secret! I can't really get over the friendliness of both the doctors and staff, cleanliness of the office, and high quality of care from Dr. Ruda! This is the first time that I've been able to come back to the same doctor for manipulation/physical therapy after being diagnosed with a back/muscle problem instead of being referred to another doctor - and speaking as someone who has seen a minimum of 10 different physicians, specialists, or physical therapists for the same type of problems, that's a big deal. And, on top of the typical care you'd get from a family physician, she also does gyne care. I can't think of any reason to go elsewhere. read more