Yesterday, this company came to me, for which I am writing a 5 star review…read more What I liked was the price (lower than the competition). We arrived quickly, repaired the hole in the shower and cleaned it. Carefully! I recommend and will continue to use this service.

Good Morning, I let…read morestart with the nightmare I just experience with this company twice. On Wednesday I spoke with Brittany to have a drain tech come to my residence. I received a text message indicating that the tech was on his way at 2:23pm by the name of Brandon Smith. At 3:15p.m. I got another text message indicating that Mike Clavin was on his way. Then I got a telephone call at 4:06pm stating that Mike Clavin was on his way. So, I contacted the office and spoke with Brittany again and she stated that Mike was at my residence working which was incorrect. Then she advised that he was coming from Fenton, Missouri at 3:15pm and could be stuck in traffic. Only to discover Mike was on a lunch break at 3:15pm and was never in route until after 4 p.m. Paige (supervisor) called me on Thursday apologizing for the issues I had on Wednesday and offered a free camera inspections. I informed her that I didn't want the tech from Wednesday to come out to my residence. She indicated that she would give me a call when the tech was on his way. I was asked to remove the post from Yelp. I advised that if the services was finished without issues I would consider taking down my review. But of course I receive another text message indicating that Mike Clavin was on his way. I called and Brandon answered the call and indicated that he didn't know were Paige was. During our conversation Paige is within eye sight of Brandon. Brandon indicates that he would be transferring me to Paige and never did. I disconnected the call at 11:23am. Paige returned my call and indicated that should told Brandon that she was in a meeting and would call me back within 5 minutes. Brandon never call me back to advise me of this information. Paige calls back at 11:42 which is way pass the 5 mins, to inform me that Mike was on his way. I do believe in giving people second chances but come on. At least follow through on what you tell me. Needlessness to say Mr. Kirkwood will not be servicing my residence. Maybe you all will have a better experience.

I was looking for a plumber to fix an actively leaking sink. It was leaking into the cabinet upon…read morewhich the sink sits. I chose to contact Express Services for it's 40 minute guarantee response, and it's willingness to handle off hour work. The issue is that the "office" was closed around 3:30pm. Surprising. I left a detailed message and have not received a reply as of 18 hours later. I called twice and noticed that while they were not "open", they prominently advised callers of an "emergency" number where presumably you pay emergency service pricing. In short they did not respond to my call so I got no service. I don't have good feelings about this place.

The young man who came gave me an estimate to replace rhe insides of my tiolet or replace it with a…read morenew one. His prices were half what the previous Company had given me. he came the next day and quickly, snd very neatly, took care of my problem and left nothing for me to have to deal with.

We just needed routine sewer cabling so we thought we would give Plumbing Masters a call as a…read moreneighbor had recommended them. They were really quick to fit us in their schedule. Our tech, Jared arrived right on time. He was very pleasant as we talked over what we needed done. He gave us a quote and got right to the job. Luckily we did not have any major issues. He was great to work with and even gave us a few tips on our to keep our drains clear. It was a great experience and I would highly recommend them.

We have used Plumbing Masters in the past. We have a kitchen drain that gets clogged. It's a simple…read morefix. You run a "snake" thru the pipe & it opens right up. In the past we paid an average of $100- $139.00 for the complete job. This time we were charged $300.00. Needless to say, we will not be calling Plumbing Masters again. Shop around. The technician was nice he did the job fast. Didn't give us a receipt after paying for the service. We just can't help but feel we were ripped off with the cost!! Goodbye old friend.

We just used Beis Plumbing to install a new water heater. Joseph (Joe) our technician and the young…read moreguy accompanying him were very competent and polite. The work appears well-done. We will see how everything holds up. The price was on the higher-end; but I'm okay with that as long as everything stays fine. I hadn't used them before today, but they appear to be a reputable company, albeit a little pricy.

I called Beis about a hot water leak from a tank they installed a few years ago. It was a worthless…read more$165 visit that ended with a dismissive call from their service manager. Vance, who I am told is a service manger with Beis, was immediately defensive and dismissive when 1) Learning his technician said the hot water expansion tank was out of code before learning Beis themselves installed it and me providing him this feedback and 2) Getting feedback that a $165 service charge is a lot for a technician to spend 25 minutes at my home to tell me my T&P valve was set off (which I informed them was the reason I called to begin with). I would not at all recommend using Beis for any service issues whatsoever as you're going to be met with a dismissal of any concerns or feedback immediately.

Tony is great. Originally found him through my HSA warranty assigning them to our case. He's been…read moreout a few times throughout the years for different plumbing issues and he's always quick to reach out and sets up appointments promptly. Knowledgeable and always courteous, would continue to call this company if I no longer used my warranty company that suggests them.

When I lived in STL, I repeatedly used Tony for all manner of sewer and drain things at my home. He…read morebecame very familiar with the inner workings of our property and would always offer to troubleshoot over the phone first. He was always communicative about arrival times and fees. He's professional, reliable, and honest. Highly recommended.

We wanted to love them, based on their reviews…read more I've been using the same plumber for years, but they were recently bought out, so we tried this spot as I try to support local. The first time out they were phenomenal. They checked ALL my drains and cleared the issue for us so quick. Their prices are fair for the area. We had a cap stuck in the drain, but we hadn't had issues with it draining yet, so we left it at the time. We asked him to do a rough estimate for pricing to get it out just in case, and on his way he went. Turns out, when he was snaking the drains, he had actually wedged the cap further down to which it blocked the sewer line from the toilet and shower, and created a seal. This was our fault since we didn't mention it to him though. We tried a few times to get it out with an electric snake, but couldn't, so called these guys to come formally quote and cut the pipe for us. Then, ghosted. Called, emailed. Never heard back. I'm not sure if they just didn't want to deal with the cast iron (fair), but it would have been nice to have some communication. We unfortunately won't be calling them again. They're probably awesome for quick and easy house calls, but I don't think more in depth issues are worth their time. At least, that's what it feels like.

We contacted them at the end of the day and received a prompt call the next morning. They scheduled…read moreus the following morning to replace a corroded gas valve for our new range. Gary was excellent, very professional, and able to fix our problem quickly. Great overall experience, and we will use them again.

Had an urgent pipeline to take care of. Got a quick quote with just sending out some photos of the…read morepipe. Other plumbers asked to schedule a visit to view the issue and with a fee. Issue was handled the same day with a very reasonable cost.

They finished our water heater COULD NOT be more pleased!…read more From helping us set up spire, to open communication, perfect clean up and so friendly!

The service was excellent! The service representative was…read morevery professional and talented ! Solving our toilet issues has been resolved to our satisfaction! Outstanding service by a very talented service representative.

I paid about $4,000 for a water heater installation that ultimately failed inspection. The company…read morelater acknowledged that the original technician ordered the wrong unit and that the installers knew the heater was too tall but installed it anyway while trying to make it work. The unit now has to be removed and replaced with the correct model. The service supervisor initially offered a $200 refund, but I was later contacted by the owner and told that their policy is not to offer any concessions to customers. While the company is replacing the unit, the amount of time, hassle, and frustration involved -- especially at this price point -- was not worth it. I would not recommend this company.