We had a great experience with this company! They truly stood behind their work, and we especially…read morewant to thank Darrell Walker. He was knowledgeable, respectful, and efficient. He quickly identified the problem and took care of it in no time! We need more companies like this that truly stand behind their work and understand the importance of great customer service. Because of this positive experience, I will definitely recommend and refer more clients to them. Thank you for the excellent service

Tope was hired by the City of Manchester to fix an inside and an outside sewer issue…read more Stormy and Bailey on the phone were polite and more than helpful. The outside crew sucked. They were not polite (besides a younger male who was very friendly). The older man yelled at us for running water during their work (we didn't). They also left a HUGE mound of dirt, about 4 feet tall (which is apparently normal for sewer work, but they could have left us know before leaving). Stormy was apologetic about this on the phone, so we decided to move forward on the inside work. The inside crew was FANTASTIC! Total night and day difference! I understand why they have the friendlier guys do the inside work, lol. They were in-and-out in 3 hours. Overall, while I had a mixed experience, I'd consider using Tope again. They aren't the worst, especially on the customer service side.

We just needed routine sewer cabling so we thought we would give Plumbing Masters a call as a…read moreneighbor had recommended them. They were really quick to fit us in their schedule. Our tech, Jared arrived right on time. He was very pleasant as we talked over what we needed done. He gave us a quote and got right to the job. Luckily we did not have any major issues. He was great to work with and even gave us a few tips on our to keep our drains clear. It was a great experience and I would highly recommend them.

We have used Plumbing Masters in the past. We have a kitchen drain that gets clogged. It's a simple…read morefix. You run a "snake" thru the pipe & it opens right up. In the past we paid an average of $100- $139.00 for the complete job. This time we were charged $300.00. Needless to say, we will not be calling Plumbing Masters again. Shop around. The technician was nice he did the job fast. Didn't give us a receipt after paying for the service. We just can't help but feel we were ripped off with the cost!! Goodbye old friend.

We just used Beis Plumbing to install a new water heater. Joseph (Joe) our technician and the young…read moreguy accompanying him were very competent and polite. The work appears well-done. We will see how everything holds up. The price was on the higher-end; but I'm okay with that as long as everything stays fine. I hadn't used them before today, but they appear to be a reputable company, albeit a little pricy.

I called Beis about a hot water leak from a tank they installed a few years ago. It was a worthless…read more$165 visit that ended with a dismissive call from their service manager. Vance, who I am told is a service manger with Beis, was immediately defensive and dismissive when 1) Learning his technician said the hot water expansion tank was out of code before learning Beis themselves installed it and me providing him this feedback and 2) Getting feedback that a $165 service charge is a lot for a technician to spend 25 minutes at my home to tell me my T&P valve was set off (which I informed them was the reason I called to begin with). I would not at all recommend using Beis for any service issues whatsoever as you're going to be met with a dismissal of any concerns or feedback immediately.

Our kitchen sink backed up while we had a family dinner party. We needed help asap. We called and…read morea plumber was at our house within hours. He was very nice, cleaned up after himself and explained everything to us. 5 Stars!!!!

I genuinely hate leaving bad reviews, but I've been as patient as I know how to be with All Purpose…read moreSewer & Drain, and now I'm sharing my unfortunate experience in the hope that I can spare someone else the trouble. 12/7 A drain in my basement backed up after I did laundry. Texted my plumber, and he doesn't unclog drains, so he gave me the number for Daniel at All Purpose. 12/8 Called Daniel, who came out that day. He was friendly and polite, spent around 40 minutes in my basement, and I paid $138.00 for the service of unclogging the drain. Seemed reasonable to me. 12/10 Did a small load of laundry and the same thing happened. Texted Daniel. No response. He'd mentioned how swamped he was, so I figured he was simply busy and would get back to me when he could. 12/14 Having waited through the weekend plus a couple of grace days, I called Daniel and left a message. No response. 12/17 Called again. Daniel answered, said he was swamped and couldn't get to me until the following Monday or Tuesday, but he was on the highway and said he'd let me know when he could look at his schedule. He didn't call back. 12/21 The holidays are fast approaching, and I'm now hand-washing my clothes. Called Daniel again and left yet another message. No response. 12/22 It's now been two weeks of waiting, so I gave up and called another company. They came out that day and fixed my problem--a pipe that was almost completely blocked by tree roots (there are photos and video of this). They said it was fortunate that I didn't end up with a flooded basement, and they couldn't understand why All Purpose wouldn't have come at the problem from outside. 12/22 Called Daniel yet again and told him I wanted a refund. He seemed exasperated and told me I was calling his private cell number. (How would I have known that? It's the number my plumber gave me. Why not say something before? And seriously? *He's* annoyed with *me*?! Sheesh...) I got annoyed right back. Then he told me he'll refund my money and to never call him again. 1/5 As of today, I still haven't gotten my money back. Needless to say, I strongly advise against using this company. I think they're probably okay as long as nothing goes wrong ... or they're not too busy or whatever. But in my case, they didn't stand behind their work, didn't call me back after they took my money, and now won't give me the refund I was promised.

We wanted to love them, based on their reviews…read more I've been using the same plumber for years, but they were recently bought out, so we tried this spot as I try to support local. The first time out they were phenomenal. They checked ALL my drains and cleared the issue for us so quick. Their prices are fair for the area. We had a cap stuck in the drain, but we hadn't had issues with it draining yet, so we left it at the time. We asked him to do a rough estimate for pricing to get it out just in case, and on his way he went. Turns out, when he was snaking the drains, he had actually wedged the cap further down to which it blocked the sewer line from the toilet and shower, and created a seal. This was our fault since we didn't mention it to him though. We tried a few times to get it out with an electric snake, but couldn't, so called these guys to come formally quote and cut the pipe for us. Then, ghosted. Called, emailed. Never heard back. I'm not sure if they just didn't want to deal with the cast iron (fair), but it would have been nice to have some communication. We unfortunately won't be calling them again. They're probably awesome for quick and easy house calls, but I don't think more in depth issues are worth their time. At least, that's what it feels like.

We contacted them at the end of the day and received a prompt call the next morning. They scheduled…read moreus the following morning to replace a corroded gas valve for our new range. Gary was excellent, very professional, and able to fix our problem quickly. Great overall experience, and we will use them again.

Terrible experience with Gateway Sewer & Drain. I paid $542 in labor plus $225 for a camera…read moreinspection -- $767 total -- and they still couldn't resolve the problem or even locate the outdoor access/cleanout line. I hired Tope Plumbing, and within about 15 minutes they located an outdoor cleanout roughly 5 feet from where Gateway had been working. They hydro-flushed the line, cleared the blockage, and got everything flowing again for $305 within 1 hour. Almost $800 with no resolution vs. $305 to Tope to actually find the access point and fix the problem. Stay away from Gateway. Hire them if you want to blow your money on labor and inspection charges for nothing to get done. Keep in mind these guys tried convincing me I needed to excavate 9 feet of dirt to find the outdoor access line, Tope found it in 15 min. Can you imagine if I didn't get a second opinion and spent thousands excavating for nothing? The picture attached shows their "findings." Jim was the one who told me the excavation needed to happen. Beware.

3 weeks and 5 phone calls later, I still have not received a paid receipt or the description of the…read moreservice. Spoke to Jim again, and he said they sent it to a wrong email address. They would have gotten an "email undeliverable" notice, so that excuse does not fly with me. I am a renter and chose to pay them upfront instead of billing the landlord. If the landlord had been billed, they would not have received payment for at least 3 months. Now, I deserve the same respect, but they have not given me any respect. THIS IS THE MOST DISPICABLE EXCUSE FOR A BUSINESS THAT I HAVE EVER SEEN. DO NOT USE THIS BUSINESS.

I have had several plumbing companies work on my basement drain but I have never received the…read morequality of service that I received from this company. They showed a true concern for my needs. Professional through and through. This was the first company that cleaned up the area around the floor drain after the job was completed. I can not recommend them highly enough.

The service was excellent! The service representative was…read morevery professional and talented ! Solving our toilet issues has been resolved to our satisfaction! Outstanding service by a very talented service representative.

I paid about $4,000 for a water heater installation that ultimately failed inspection. The company…read morelater acknowledged that the original technician ordered the wrong unit and that the installers knew the heater was too tall but installed it anyway while trying to make it work. The unit now has to be removed and replaced with the correct model. The service supervisor initially offered a $200 refund, but I was later contacted by the owner and told that their policy is not to offer any concessions to customers. While the company is replacing the unit, the amount of time, hassle, and frustration involved -- especially at this price point -- was not worth it. I would not recommend this company.