So first red flag was that there was absolutely no brow mapping done she just went right in. At the first appointment they looked ok minus the random stray shading significantly lower than my brow on my right side. At the touch up appointment she decided to rectify this by making the right brow significantly thicker and a different shape than the left. What i can say in less than a years time my eyebrows completely faded minus a stroke or two and i can go somewhere reputable to have them redone. Which wouldn't be perk if you loved them but considering the botch has been the best part. You get what you pay for i guess. The first photo is from the first appointment where you can see the random shading under the brow (left side of picture) the next two photos are after touch up. read more

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I wish you had a star less than one! My experience was soo painful, she did not map brows, one is larger than the other. Presently, I am getting laser removal, hopefully, this will help. I needed to use makeup every day just to go out side. I am spending one thousand dollars just for the laser removal. Please DO NOT go to this place of business or call it torture and walking out with two different eyebrows. read more

Kelly was very nice and professional. Yes, the office is small, but how much room do you need to get your brows done. ‍ I used a Groupon and an appointment was easy and the location in Monroeville was easy to find. These are my day one results. I'm looking forward to my touch up appointment and saying goodbye by to eyebrow pencils! read more

Microblading Browtique - Blading and shading - Makeup Artists Near Me - Monroeville, Pennsylvania

My boyfriend purchased a Microblading session from Groupon for my Christmas present. I took a half day from work today and drove 45 minutes to the location. When I arrived, the owner told me that I was not eligible for the procedure. She told me that I should process a return with Groupon to get a refund - she said that I would get a full refund. I questioned if I would get Groupon Bucks or the money would be refunded to his card. She said the money would be refunded to his card. I was uncomfortable doing this without speaking to Customer Service. I tried to call but then realized the Groupon Customer Service team is now online. She said that I just had to 'really look' for the phone number. I began to get suspicious and said I wanted to cancel my appointment and leave. She then told me if I canceled with groupon she would honor that same rate. I told her again I was uncomfortable and she said if I did not get the service I would be charged $25.00 for my consultation. I did not receive a consultation. After I questioned her for this charge she stated that I would be charged $75.00 if I did not pay the $25.00 for "missing my appointment." I am very frustrated not only that I missed half of my work day and drove 1.5 hours total for this appointment, but also that I now had to pay an additional $25.00. I do not want to receive service from this establishment and am requesting a full refund to his card. read more

Rushed appointments and minimal numbing cream. Was supposed to have microblading/powder and upper and lower eyeliner via Groupon. Now I have too deep horizontal streaks with random spots and discoloration in my brows which I absolutely have to use makeup on every day. They don't match which she said would be fixed by the touch up but it just got thicker and more off. The eyeliner was extremely painful. She blamed me for flinching but she didn't communicate when she would begin and there were a couple of times that I said I needed a break because it was really hurting but she refused to stop and kept going with "I'm almost done." I ended up only doing the top because one side was really dark and blotchy. To be honest, there's no point going in to get it evened out because I think it will just get worse. Hard to contact the office. Aftercare instructions differed with many better shops information. Very disappointed but hoping it fades quickly so I can have another place redo them. read more

I paid for both microblading and microshading and only received microblading. The procedure started well before the numbing cream even had time to take place. My eyebrows have long lines going down the length of the brow rather than the hair like strokes it is supposed to be. I went to another salon today to have someone look and give me an opinion, everyone there said it is the worst job they have ever seen and that this place should be shut down read more

Worst decision I ever made. My brows are shaped differently, one is thicker than the other and arced more. One has one extremely dark line going thru it not even in the direction the hair normally goes. I had a groupon for microblading and a follow up for shading. I will not go back for the shading. When booking the appointment since I had a groupon I only got an hour slot. Anyone else paying full price got 2 hours. Kelly said I would be there 1 1/2 to 2 hours with numbing and paperwork. I was out of there in less than an hour. I will probably now have to pay to have part of one removed since it is so high and then go elsewhere and to have it redone properly. My only suggestion is DO NOT GO THERE! read more

She completely botched my husband's eyebrows. I do NOT recommend this place. You get what you pay for. My husband has alopecia and looks like they were drawn on! Unacceptable and ridiculous. I will be calling for a refund to help pay to have the ink removed!! read more

Awful experience, this place is just a room with a chair, I paid for microblading and microwaving services, the only did the microblading. After realizing I called them figuring it was an honest mistake. The girl on the phone was incredibly rude to me, never asked my name or when my appt was, but insisted I didn't know what I was talking about and that it was definitely done. I told her my brows are completely gone after a week. She wouldn't let me speak, kept interrupting me and talking over me. She told me she was very concerned that I didn't follow any of the aftercare, because that's why there was no microshading, not because it wasn't done,, worst customer service experience of my life. Please don't waste your money here read more

I was made to feel comfortable which I must say I was quite nervous. I am going back for touchup tomorrow being it has been 4 weeks. More to come. read more

i went 2 years ago and still waiting for my botch brows to go away she put them too close together, thank god thats almost gone, lines down my brow instead of strokes. say no to groupon brows read more

My fiance bought me a Microblading and microshading Groupon for Christmas. I was so excited. First off I don't think the numbing cream was left on to sit long enough. She never explained what was going on what she was doing or the next step etc. She just went right in and started. It HURT! I expected it to hurt but not like this... this is why I think the cream wasn't left to sit on long enough. End result my brows are messed up. One is higher than the other and the other brow has 2 dark lines that are not blended in with anything else. I explained to her that the one was higher than the other and she stated that when I come back for a touch up it will be fixed. I will not go back for a touch up.. id rather save my money and spend the $500-$600 dollars to get them done correctly. I debated going back for the touch-up, but now Im afraid that she may make them worse. I believe the reason why she has some reviews that are 5 stars is that she promises on the 1st visit that if you leave a good review she will take off $20 for the touch up. Besides that she was very nice, and the office wasn't bad, but the communication and the brow mess up (which is on my face and I have to shade in everyday) has swayed me to seek another place yo get them fixed. read more

Do NOT get microblading done at this business!! Last year (2020), I was looking through Groupon and saw this business advertised with an office in Monroeville. Since I live close, I called the number listed in Groupon, the phone was answered, and I made an appointment directly with them (not through Groupon). If I did go through Groupon, I would have given a bad review on Groupon's site. Not only were my eyebrows not measured for symmetry (they were done uneven), she made a stray line along the bottom of my right eyebrow. Two days later I decided to call to discuss my eyebrows. I looked at the card I received scheduling my second appointment and there was no phone number on the card. What business doesn't have their phone number listed???? I looked up the number on line and called. No answer and the message said they would try to return the call within a few days...what kind of microblading business is so busy they can't call back within 1 day??? I left a message asking for a return call regarding the stray mark. You guessed it...no return call. Because Kelley did such a horrible job, I did not return for the follow-up visit. Also one of the cuts was so deep that when I went elsewhere to get my eyebrows fixed, I had to wait for it to heal before getting corrected. I do not like to waste money which is what I did going to this business. However and more importantly, THIS IS MY FACE! Thank goodness for eyebrow pencils (even though that's the reason I got the microblading done to begin with so I wouldn't have to pencil). I truly hope this review saves someone from getting their eyebrows ruined. When I see the good reviews, I wonder who is writing them?? I have read other "poor" reviews and it disturbs me she continues to ruin eyebrows. read more

Kelly's business practices are unethical and discriminatory. She fabricated three different policies. First, she messaged me saying her policy was clients pay 50 dollars and the appointment is cancelled if the client is more than ten minutes late. On arrival (5 minutes late- literally the time waiting for the elevator), she said she had another policy that you pay 20 dollars if you are late (any amount). She tried to prove it by giving me a loose paper, I had never seen or signed that said that you are charged 20 dollars if you are more than 15 minutes late. I politely let her know that did not apply to me as I was 5 minutes late. I asked for a copy of the paper and she took it saying to look at her website, and that she did not need to give it to me. Her website states "You will not be charged if you cancel at least 24 hours before your appointment starts. Otherwise, you will be charged 50% of service price for late cancellations and 100% for no shows". There is nothing which states anything to the effect of the multiple other policies she fabricated. She refused to allow me to take a photo of the paper. As several minutes passed during this discussion, at 10:15, she stated she had another client (although microblading appointments are supposed to take several hours), and upon leaving yelled at me,"don't be late next time". Merchant was rude and unprofessional. I would certainly not risk receiving a semi-permanent makeup service from someone who behaves in such a manner. She clearly fabricated multiple policies in an attempt to acquire additional money from me which is tantamount to deceptive business practice. Steer clear of here. read more