RAMON@Spectrum has the patience and heart of an angel! His…read moreprofessionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson

So after explaining everything to the spectrum service representative, and shutting down my…read moreservices that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider.

I'm not sure people understand that being in a rural area means shoddy service. That doesn't mean…read morethe company is bad, persay, what it means is you get what you get. I'm not sure what people expect but when I did the research their service made sense. It uses the 4G network instead of satellite. The reason they push this is because IT'S more reliable THAN satellite. This is called logistics. It isn't personal. I like this company, I like what they had to offer, it's reliable and efficient for me and I run a home business. I also know how to troubleshoot the router/modem on my own based on google searches. This is how I learned that 4g, in rural ares, is a better option than satellite, for internet service. Not much better, but when you really have limited options, you have to do your own legwork. i like this company and I would reer them to a friend/family.

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Awful phone/wifi service and customer service as well. SO MANY ISSUES since I started with them. I…read morecalled to cancel my phone & wifi plan as I've started a new one with a new provider and the women on the phone was mad at me for not wanting to reconsider Spectrum. She told me I was breaking up with her in the worst way possible and that I was being "mad rude" and wasting her time by calling to cancel. She refused to help me or answer any questions, then hung up when I asked for her name.

this company is somehow "partnered" with viasat (formerly excede)--bar none the absolute bottom of…read morethe barrel of internet providers (see yelp viasat reviews). though i live in hawaii, and this microcom franchise operates out of hilo, not far from us, all appointments and queries must be run through headquarters in alaska via a seemingly precambrian phone system. this is a huge pain and most time consuming. true to america's new business model, the employees who occasionally deign to come service the viasat equipment and field the frequent complaints are almost superciliously polite as they recite memorized phrases from the corporate approved script. alas, seldom if ever do they solve the problem. it's style over substance all the way and along with viasat, a complete waste of time and money

From the owner: Microcom sells and installs satellite systems from DIRECTV in Alaska, Hawaii, and Idaho for both…read moreresidential and commercial uses. We are an authorized local dealer of DIRECTV. We've been in business sInce 1984 and are your local experts in satellite television and broadband internet. Microcom is proud of its innovative solutions to our customers' communications needs. We are dedicated to providing excellent customer service, product knowledge, and installation quality to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

If they ever show up after confirming appointment then canceled 2 hours before confirm appointment…read moretime I rescheduled at their request for another day they canceled less than 1 hour after making the confirm appointment BAD COMPANY !!!

Be aware I set up an appointment they confirm appointment then canceled two hours before the…read moreconfirmed time ! Then the said to reschedule and I did then they canceled the next appointment 1 hour after confirming appointment.

Their local business rep hung up on me and won't answer his phone. He sounded like I interrupted a…read morenap when I called, after going into the spectrum store to disconnect/cancel. I have been on hold for near an hour ro cance l their terrible "service" and predatory billing practices. I am just trying to cancel my service after years of bad behavior. I am a busy nurse practitioner and this disrupts patient care. When this is done, I will report so to DCCA and BBB.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 67-1185 Mamalahoa Hwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Kamuela Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

When I checked in at the kiosk it said there were 5 associates to help and there would be 0 minutes…read morewait. Well there are only 2 associates on the floor and no one came out to help for half an hour. I finally left without any assistance.