Microcom

3.0 (4 reviews)

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Microcom - Internet Service Providers Near Me - Hilo, Hawaii

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Mark K.

2 years ago

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a DISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could. read more

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Linda L.

5 years ago

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale executive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing. read more

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Shaunevalice L.

Elite 26

125

374

11 years ago

I came here on Friday and the mall was busy and loud, I got helped by Kaimi and she was so friendly to me and my wife. We came to the mall like we do every other Friday to watch a movie and she stopped us to as who we have Internet with, I told her we live in HPP and we don't have Internet! She said "now you do" and showed us the plans with Exede. And how great they are and she has in in Volcano area. Thank you Kaimi...we highly recommend!!! read more

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L. C.

10 years ago

I am stuck in a 2-year contract with the worse internet provider on island. When my husband switched to Exede from Verizon, we were told that we would have much better service than with Verizon. In fact, their web site says that Exede Internet is the leader in the satellite internet industry, in both performance, speed and reliability. This is far from the truth. I am a distance learning student and have had to drive back into town more often than I can count in order to attend class because their Internet service has dropped me from my classes or I have not even been able to connect to my online classes. I have not even been able to conduct a Ping test because I can't even get to a decent web site. My husband has called for assistance only to be told to shut down the system and reboot. That has not fixed the problem. We are now having to use our cell phones as hot spots in order to get online. I have left an email on their contact web page and not gotten any response. I have emailed them directly to complain and have not received any communication back from any representative. I can honestly say that using Exede via Microcom is worse than dial-up and can't wait until the nightmare is over in two years. read more

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More info about Microcom

111 E Puainako St
Hilo, HI 96720
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(808) 217-8899
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https://microcomcommunication.com

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Yes, Microcom takes credit cards.

From the Business

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Microcom is an authorized DISH Satellite television Retailer specializing in Satellite television and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of HILO, HI. DISH is the best choice for value, technology and customer service. Call or stop by today.

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Spectrum

2.3

(30 reviews)

So after explaining everything to the spectrum service representative, and shutting down my…read moreservices that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider.

RAMON@Spectrum has the patience and heart of an angel! His…read moreprofessionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson

Verizon

2.5

(43 reviews)

•$$

Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

Just the absolute worst carrier. 3G speeds at 5G prices, right in the middle of Hilo town. You only…read moreget the 4G icon here, although the 5G icon appears if travel to Honolulu. Attach the phone to my windowsill just to stream voice news over the phone? Everyday. Having a phone conversation from my desk impossible between 5pm to 8pm. Visiting their store in town is a nightmare, couple months ago, receiving two conflicting answers to one simple question regarding my Verizon Jetpack. Just the absolute worst.

Hilo Kine Wireless

5.0

(1 review)

This was my GO TO PLACE for my wireless needs. Gaine was THE MAN even to get parts to rebuild an…read moreold obsolete phone and even sync it to my car which I thought wouldn't be possible. TOO BAD THEY CLOSED DOWN while no one reported this place has closed nor many internet sites still haven't updated yet even after many years has already passed.

From the owner: Specializing in: - Cellular Telephone Service…read more- Satellite & Cable TV Equipment & Systems - Internet Service Providers (ISP) - Cellular Telephone Equipment & Supplies - Telephone Companies - Consumer Electronics

Red Road Telecom

5.0

(1 review)

I really appreciate David at Red Road Telecom going out of his way to help my employer transition a…read morelong list of phone numbers. He even continued to go the extra mile when we were no longer active customers, when we reached out after the close of our account with an urgent situation - he was responsive and helpful, with aloha. Highly recommend working with these folks. Thank you David!

From the owner: If you think you're paying too much for business phone services, head to Red Road Telecom. With…read moremore than a decade of experience, this talented team offers quality hosted VoIP business phone services to companies across Hilo, HI, and the mainland. They take pride in delivering a secure, state-of-the-art, user-friendly phone system, improving communication for a wide range of organizations. Red Road Telecom understands that businesses need a network of phones with comprehensive capabilities in order to compete in today's fast-paced markets. Their skilled staff works with business owners to choose software-based phone systems, saving them hundreds of dollars without sacrificing key features, including voicemail, fax-to-mail, call forwarding, and caller ID. Clients can even upload recorded announcements, such as driving directions, answers to common questions, or weekly specials. For those with PBX or in-house phone systems, opt for Red Road Telecom's line replacement services. This option allows organizations to keep existing interfaces while reducing their monthly rates for phone and internet services. On the flip side, if you need to upgrade software and not existing hardware, speak to a consultant about hosted PBX solutions. The cloud application requires less equipment, lowering maintenance costs. Take back control of your business phone service with products from Red Road Telecom, Hawaii's oldest VoIP telecommunications company.

Big Island Satellite

2.5

(8 reviews)

I called to exchange some equipment, as I'm using Viasat which is terrible, btw, no returned phone…read morecalls and when I went looking for them, they no longer have a physical address. Thankfully Starlink is now available and you can install it yourself

Viasat is terrible and if you try to walk away, they will use every trick in the book to add…read moredeadlines, penalties and fines you have no control over. Worst we've ever dealt with after living in 4 states.

Spectrum

1.9

(24 reviews)

We got a new TV. With all the new streaming I'm very lost…read more Being a senior is very hard on new technology. I was no longer able to watch baseball on the regular stations , and not able to get to my DVR Today Spectrum sent Isaiah out Very patient and respectful He fixed my problem now I'll be able to Watch the programs I couldn't before Thank you Isaiah

Awful phone/wifi service and customer service as well. SO MANY ISSUES since I started with them. I…read morecalled to cancel my phone & wifi plan as I've started a new one with a new provider and the women on the phone was mad at me for not wanting to reconsider Spectrum. She told me I was breaking up with her in the worst way possible and that I was being "mad rude" and wasting her time by calling to cancel. She refused to help me or answer any questions, then hung up when I asked for her name.

Drain Man

4.9

(99 reviews)

Best person on the island to call for quick fixes and larger jobs…read more I know if I call Don, he will be there. Thank you for all your help over the years. Great value for the cost.

Drain Man did solid plumbing work for me initially. On December 23, they resolved a slow toilet…read moreseepage issue efficiently, and I was happy with the quality of the repair. Follow-up work (faucet replacement and shutoff valve replacements) had to wait for a building-wide water shutoff. When I learned on Jan 23 that a shutoff had been scheduled for Jan 31 (a limited, 3-hour window that happens maybe a few times a year), I contacted Drain Man immediately--speaking with the office manager and following up the same day by both text and email with full details. (These communications had concluded by 1:15 p.m.) By 11:30 a.m. Monday morning I hadn't heard back. When I called again, (the call rolled over from the office directly to the plumber, who said he was on his back underneath someone's sink), I was told nothing was scheduled and was asked for the work details again, despite having already provided them. When I expressed concern about the multiple provisions of the details--given the tight timing--the conversation was ended abruptly by the plumber ("I'm busy"). This experience suggested organizational and communication issues. That impression was reinforced by the fact that my landlord had also been waiting on an electronic invoice from the December visit and still hadn't received it by Jan. 12. Bottom line: if you're judging purely on workmanship, I have no complaints. But if timely communication, clear scheduling, and not having to repeat yourself matter to you, this may not be the right fit.

Property Wash In Paradise

4.8

(12 reviews)

This company is amazing and will bend over backwards to help you and meet your timelines. When I…read morewas having phitis done for a priperty they saved my schedule by being flexible. Would recommend them anytime.

We wanted to prep our roof for solar installation so we contacted Property Wash in Paradise to give…read moreit a good cleaning. Caleb came to take a look at my roof and gave us a quote for a Soft Wash roof cleaning. I also asked them to add some pressure washing to our driveway and sidewalk, which had some moss growing. Today was wash day. Kai arrived and got right to work. He did a great job on the roof and flat areas as well. Went the extra mile with some edge work that was needed, too. He let me know about some minor trouble spots to be aware of and took great care of our needs. We're ready for our install and very pleased with the results!

16 Foot Cleaning

3.8

(14 reviews)

I would write a review on their service but I can't even get them to respond to my voicemail or…read moreFacebook DM. If their lack of response is any indication of their services, then I say NO THANK YOU!

I did not even get as far as hiring these people because the person who responded to my simple…read morequestion of how much he charges per hour was so rude! He offered me a rate of $200 so naturally I wanted to understand how many hours I was getting so I could compare it to other cleaning services. He said if I wanted to know his hourly rate, he was not the right person for me! Who can stay in business with such a rude attitude!? He seems sketchy if he can't give me a straight answer.

Affordable Cleaning

5.0

(6 reviews)

Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

First Choice Electrical

5.0

(6 reviews)

Lopaka is my first choice for electrical work. He always goes above and beyond the call. He fixed…read moreall of the electrical issues. He is a licensed electrician, very knowledgeable and dependable. I highly recommend him to my family and friends.

Lopaka was very responsive and repaired our recessed lighting, replaced a breaker and gave us his…read moreprofessional opinion on a few other electrical matters all within less than an hour. His rates are reasonable and he's a friendly, upstanding man. He will be our go-to electric guy from now on.

Big Island Drain Cleaning

4.8

(12 reviews)

After multiple attempts by a different company to fix a backed up drain, I called Judd at Big…read moreIsland Drain Cleaning. He was very knowledgeable and was able to fix the issue quickly. Whereas the previous company initially charged me $1800, Big Island Drain Cleaning charged me a fraction of it and actually fixed it. If you have a clog in an older house with cast iron pipes, this is definitely the company to go with.

Judd & his staff are excellent, honest & forthcoming in their immediate response & service! I had…read morean issue but they were back at my home the following morning to repair it! That's excellent!

Kaumana Construction Services Hawaii

5.0

(3 reviews)

My go to for any construction needs! They are a wonderful family owned business, amazing service,…read moreexcellent communication, just a wonderful experience every time I deal with them!

Kaumana Construction was super responsive. They are a company that I would use in the future.read more

Sunshine's Cleaning Service

5.0

(1 review)

Shirley and Brie are a force of nature! I remodeled the kitchen and there was a layer of dust on…read moreliterally every surface In the house. The second they walked in the house they started working and five hours later (they didn't stop once) you cannot find dust/dirt on any surface anywhere and I mean, not under a chair, not under the couch, not on top of a picture frame . . . It's absolutely spotless. I'm a professional flown here from California. Ive hired cleaning crews with literally 8 people and I've never had a project cleaned as thoroughly nor with such friendliness and diligence. Hire them now before they get too busy, you'll see what I'm talking about. Thank you Sunshine for making this place look great!!!

From the owner: Aloha, we are Sunshine's Cleaning Service with 18 years of experience in the cleaning industry. We…read moreare detailed and customized to your needs. Based out of Hilo and covering the surrounding areas. We Offer: Residential Maid Service Vacation Rental Cleaning Move In / Move Out Cleaning Office Cleaning Commercial Building Cleaning Organizing

Kai Handyman

5.0

(1 review)

Quick response. Came by to get a an idea of work requested. Showed when promised and completed the…read morework. Thanks for the help.

From the owner: Friendly Local Handy Man Services offered in Hilo and the Hawaiian Paradise Park area. We offer…read morefree estimates! We engage in quality work light carpentry, roof repairs, painting, flooring, drywall, countertops and cabinetry. Give me a call and we look forward to providing the service you need with aloha.

Five Star Cleaning

4.3

(4 reviews)

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

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The reviews below are not factored into the business's overall star rating.

A C.

10 years ago

Very sorry that I switched from Aloha Broadband to 'Exede Internet'. I happily paid the cancellation fee of over $300 to get away from this company (Exede). I am back with Aloha Broadband and am paying less for faster internet. read more

Vanessa L.

11 years ago

Great service. I highly recommend. Now we have internet that is super fast.

Microcom - isps - Updated July 2026

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2 Microcom reviews that are not currently recommended

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2 reviews that are not currently recommended

Microcom - isps - Updated July 2026

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