COVID protocols were adhered to, which was obvious prior to being granted entry into the store. Due…read moreto this restraint, the wait in a closed car in the rain was a bit annoying and uncomfortable, but necessary. Once granted admittance and introduced to my salesman Dane, everything from that point onward ran smooth as a silk to my eventual transaction completion. He was extremely informative and helpful. He volunteered options and let me decide what was best for my needs, wants, and affordability. Now that is what I call salesmanship. I have nothing but compliments and highly recommend you pay them a visit.

Beware of this store, the people I have dealt with only try to jack your plan up. Everytime i go…read moreinto this store I always come out disappointed. I am switching provider because of the customer service at this place is horrible. Its only evident that alot of the employees are not competent. Went to the store yesterday and there not even open. I'm done with ATT after over 20 years with them.

Overall I've had a good experience with Verizon and haven't had any issues with service or my…read moreaccount. Everything works as it should, which I appreciate. The only downside was the long wait at the store -- it wasn't even busy, but it still took a while to get helped, which was a little frustrating and felt like there just weren't enough employees working. Other than that, no real complaints. If they improved wait times, it would easily be five stars.

Just the absolute worst carrier. 3G speeds at 5G prices, right in the middle of Hilo town. You only…read moreget the 4G icon here, although the 5G icon appears if travel to Honolulu. Attach the phone to my windowsill just to stream voice news over the phone? Everyday. Having a phone conversation from my desk impossible between 5pm to 8pm. Visiting their store in town is a nightmare, couple months ago, receiving two conflicting answers to one simple question regarding my Verizon Jetpack. Just the absolute worst.

we came in because our phone screen broke and the lady was trying up charge us by 30% and was being…read morerude when we called her out for it. I will most definitely never shop here again and recommend others to be cautious

This was my GO TO PLACE for my wireless needs. Gaine was THE MAN even to get parts to rebuild an…read moreold obsolete phone and even sync it to my car which I thought wouldn't be possible. TOO BAD THEY CLOSED DOWN while no one reported this place has closed nor many internet sites still haven't updated yet even after many years has already passed.

exceptional customer service. I had a complicated issue transferring a phone from verizon to at&t…read moreand Dominic was very patient, sincere and kind which made the experience very enjoyable. I highly recommend the store. I admire how all of the staff works together in a harmonious way. whoever manages this store must be very caring. I can tell everyone is treated well.

I had an absolutely amazing customer service experience at the AT&T store, and I want to give a…read morehuge shoutout to Gabe. I walked into the store just as they were closing, and despite that, he still welcomed me in and took the time to help without making me feel rushed. Gabe was patient, kind, and genuinely focused on helping me. He listened to my needs, explained everything clearly, and walked me through different services and product options so I could make the best decision for myself. His knowledge, professionalism, and calm demeanor made the entire process stress-free and actually enjoyable. Customer service like this is hard to come by. Gabe truly went above and beyond, and AT&T is lucky to have him. If you're looking for someone who cares and knows their stuff, ask for Gabe--you won't be disappointed.

Harmony Kawelu was the most AMAZING assistant I have ever met in my life. She was so helpful,…read moreresourceful, and skilled, she helped my family identify all the accessories and services we needed to communicate with one another successfully. I highly recommend this establishment if you are looking for affordable, quality phones and accessories.

Havent had a bad experience other than the store smelling like smoke. Yet when you walk in. You can…read moresee the store is ran by tweekers....look like the had a job fair at a garbage pail kids convention. Some money is going to be messed up somewhere!

I'm surprised at the very few reviews given the variety of services Microcom provides. I've been a…read moreDISH customer for more than twenty years, and except for the consistently rising prices, I'd have to say I've been satisfied. I had a Microcom technician ( Renee ) bring me a new DISH receiver last month and we got to talking about Internet service. He recommended Starlink. I had never heard of Starlink but after some Internet research I decided to give them a try. For twenty years I've been using Verizon cellular connections. At first I was impressed but gradually over the years my service has been less and less impressive. Over the past few years my Verizon service has become less and less tolerable. The single issue is speed. My download speed is consistently between 1 and 2 mbs ( megabits per second ). On a good day, during off-peak hours, it might range between 4-7 mbs. On what's become a truly rare occasion it might hit 10 mbs, but I can't remember the last time it was that fast. And don't think the issue is with my equipment. I have a very strong cell signal booster installed. Between my wife and myself we have two cell phones, two Ipads, and three MiFis ( cellular modems ) and they all record the same speeds at any given time. I installed the Starlink system a few days ago. The install was relatively easy. Aiming the dish isn't a problem because the dish has motors that can rotate the dish and change its angle to the sky in order to optimize signal reception. For example, upon powering up, the dish immediately rotated 180 degrees and tilted back a little. I must have checked speeds twenty times in the past two days and the speeds I've experienced have ranged between a low of 95 mbs to a high of 175 mbs. The equipment cost is competitive ( around $500 ), the system is pretty 'slick', the quality of the hardware seems first rate, the monthly service charge is reasonable ( $120 per month ), at least given my Verizon alternative, there are no meaningful data limits ( 2 terabytes ), no contract, no cancellation penalty, and a thirty day, money back, guarantee, but the truth is that the reliable connection speed should be selling point enough. I got my Starlink equipment from Microcom in Hilo. The staff, both on the phone and in person, were all knowledgeable and very helpful. Renee is an outstanding technician and if you didn't feel up to doing the install yourself, I'm sure he'd do a great job. I couldn't be a more satisfied customer. This is one of those cases where I'd give Microcom and Starlink ten stars if I could.

I signed up for Direct TV April 2nd. I spent hours at the store then on the phone with a sale…read moreexecutive who quoted me prices and packages. When the onsite technician came to install they told me that I needed much more than I was told. Them worst part was that they said it would cost me 20.00 for installation and it was 90.00. They do not know what they are talking about and when I went back to confront the manger with the situation she did NOTHING. I would never recommend these people they do not know what they are doing.

we were visiting from out of town and our phone broke and Lexi was so helpful and patient with our…read moreunique circumstances. I also couldn't help but notice how thoughtful and patient she was with the gentleman before us helping him try to figure out his phone. Transferring your phone and waiting can be a stressful process that she made it very easy and quick. All of the people inside of the T-Mobile were very helpful and very nice.

Poor service constant wifi issues many drop calls phone bill 3x what I was quoted, never worked on…read moreboth lines when we travelled internationally. Try mint instead at least the bill will be 1/3 the price without constant mis charges

I would like to give a "shout out" to OfficeMax for hiring such kind, respectful& professional…read moreemployees! CHELSEA IS AWESOME! She went over& above helping me with my business this morning! I will be back! I appreciate her helpfulness!! Mahalo, Andrea

Thank you to everyone in the printing department. They did an awesome job. I went online to…read morecomplete a printing request and everything went very smoothly despite my being on another island. It was my first time using Office Max for printing services so I had called a few times with questions and everyone who answered was very professional and very friendly. I made a mistake while submitting the online info and Dasha(sp?) caught the error and found a solution that turned out to work perfectly for everyone. She truly went above & beyond. They were able to get the job completed same-day and everything worked out well. Absolutely excellent customer service all around!

So after explaining everything to the spectrum service representative, and shutting down my…read moreservices that I never used. Spectrum gave me the middle finger again by charging me the full outrageous amount. 129$ for a landline ‍. Suggest again that anyone should seek and use a different provider.

RAMON@Spectrum has the patience and heart of an angel! His…read moreprofessionalism and skills helped me tremendously! Thank you Spectrum for hiring such a kind, knowledgeable and helpful employee! Andrea Johnson