I used the online Checkin and digital key. All went smoothly until we went into our room and it…read morehadn't been cleaned. I went back to the front desk and was moved into another room. I'm sure that happens on occasion so not a big worry as long as we ended up in a nice clean room. The room was spacious and clean. Shower was nice and hot. All the soap bottles were full. It was quiet and dark for sleeping. Breakfast was good. I love the real oatmeal with real brown sugar and dried fruit. Everything was well stocked. There is a water bottle filling station which I also appreciate. Plenty of parking. Staff was nice. Good stay.

AMAZING PLACE!!! Five stars is not enough. A must stay. We were greeted by a gentleman named John…read moreat the front desk who greeted us with a smile, and seems to love his job. John chatted with us and made us feel welcome to the hotel. Outstanding job! Front desk had tea, coffee and hot chocolate a first for our honeymoon trip and personally I have never seen hot chocolate offered at a front desk before. There is also a refillable water station, which I have never seen in a hotel lobby. They have two iPad like computers in the lobby that you can print for free from. We went to our room where it looked like it was brand. New TV was huge and the room very clean. Only thing I would suggest is there's a fan blowing cold air that's moderately loud enough that you could hear it in the room slightly. Breakfast was good and there wasn't a lot of people in the breakfast room, but plenty of seating. Checking out was smooth and very easy front desk staff was very pleasant. we asked what to see around the area of Cornwall and they gave us some suggestions in Ottawa along with the housekeeping staff. Highly recommend anybody stay here. This is a GREAT hotel! I wish most of the other hotels we stayed in with this nice

Nice & clean, good breakfast, efficient check in, bed good pillows blahhh we would stay again in a…read moreheartbeat, good parking too

Hotel common areas and room was clean and inviting. Staff is friendly and courteous. Self-serve,…read morecomplimentary breakfast has plenty of both hot and cold food items. The room was spacious, bed comfortable with multiple pillows, both firm and soft. Plenty of outlets for your electronic devices. AC/Heat unit worked very well and was not overly noisy. TV has plenty of channels. In-room coffee maker. Bathroom amenities were sufficient, water temp and pressure were excellent. I've never had a bad stay here or at any Hampton Inn and I'll stay here again next time I'm in the area.

Clean and nice room. Close to casino, which is why we went! Staff was friendly. Continental…read morebreakfast was good! My only complaint was the obnoxious, drunk guy next door screaming half the night...they had to call security and we got VERY little sleep...that being said, it was not the hotels fault, they handled it well and even took money off from our bill for the inconvenience! That's awesome customer service! Thank you! We will DEFINITELY be back!

Hotel is great. My room next pool n gym, only flaw is the Jets on my in room jacuzzi tub dnt wrk…read more Other than that it Awesome..

My stay at Fairmont Le Château Montebello was 100% fantastic!!! My family and I went for my…read morebrother's big birthday, a place where they all had been 11 years before. Didn't know what to expect with the world's largest log cabin, but it was a visit I would recommend for anyone seeking to enjoy 5-star service level in a extremely beautiful, historic facility that allows you to go "off the grid" and appreciate the analog recreational activities that this hyperfast digital world tries to crowd out of your bandwidth. From the moment entering the main gate diving through the forest, you recognize this massive western red cedar log cabin château will be something different, and nothing like my original preconception that it would be like the Biltmore in Ashville. Entering into the stupendous great hall lobby with stone central fireplaces at its core, no matter how tall and majestic, Le Château Montebello immerses you in a cozy, human scale. My room, with period-design furnishings, log wall, and window facing a green courtyard and glimpse of the Ottawa River, reminded me of my childhood Adirondack and Appalachian vacations decades ago. The bright, updated, modern, sleek bathroom however kept with the times. Should you need it, there was wifi and TV, but my focus was to allow myself to break away from the outside world, taking advantage of time with my family and what this true resort had to offer. Every day started with their amazing breakfast buffet, included with our room, that provided wonderful freshly prepared food, including local specialties. We regularly sat in the windowed section with its river view. During the day I took advantage of what the hotel included with my room - so many different options to spend your time: a spectacular indoor pool hall with hot tubs and sauna, a gym, a bike, an outdoor pool and hot tub, plus (my favorite) the mini golf course. (My real golfer family, who also played a round on their main golf course, laughed about it until they experienced it was tougher than it looked, but all around fun and perfect for kids of all ages!) Note - There are board games in the great hall, everything that will make a memorable experience for a family with kids. You'll notice throughout the hotel people walking around in the Château's white guest robes, given the many amenities to help you relax. Did take advantage of a massage at the spa (an extra charge), which really enabled any stress that I had to melt away. Must add, outstanding staff!!! They did everything to make this trip incredibly special. I wanted to give a surprise photo of my brother and me on his special birthday, which landed on a Saturday, and the only place nearby with an instant photo printing service was in Papineauville, but I didn't have access to the car. Understanding my predicament, the concierge arranged the hotel van take me there to make it happen! (Again, big thank you, guys!!!) The hotel offers wonderful events as well. The two I enjoyed were food related (of course): exhibit of wonderful local food businesses, which allowed delicious tastings and a filming of a finale of a Quebec TV's MasterChef Junior kid cooking competition. Every night, we met up at Bar "Le Foyer" in the great hall. allowing us time to together to appreciate the experience. We also had several dinners at the Château's various restaurants, as well as a lunch there outdoor. (Will separately review dinners at their Aux Chantignoles and The Grill BBQ and lunch at Le Riverain. Check out all my other Montebello food-related and outdoor activity reviews, too!) Come expecting to be transported to a way enjoying the quality of life disconnected to today's attention-grabbing, frenetic world and connected to those more simple, time-tested pleasures that endure and provide a well-deserved reprieve. Everything about my stay with my family provided one of those incredible memories of a lifetime! Cannot more highly recommend Fairmont Le Château Montebello!!!

TLDR - Chateau Montebello is luxurious and pricey, yet I find it a good value for a staycation if…read moreyou can make use of the many outdoor and indoor activities, most are included in the resort experience fees. It might be too costly if all you want is to relax, eat well and watch TV. The Chateau Montebello is a loghouse hotel with a gigantic fireplace right in the middle of the hotel. Many Medieval style chandeliers are hung in the lobby. The atmosphere is unreal. While it is more rustic than modern, I personally found this lobby beyond compare. Hotel Room We stayed in a room in the Frontenac wing. The room was a good size for 2 people. The pictures on the website correctly reflected the furnishing of the room and the bathroom. In terms of complaints, I wished the TV would allow casting of videos from my phone, but I guessed the hotel management wanted people to rent on-demand movies from them instead. Recreation Facilities The hotel is full of recreational activities. The sport building is free of charges to hotel guests. There are many outdoor activities, too, but because we visited in winter, we didn't get to experience them. The indoor swimming pool is a must visit. The swimming pool is in a separate sport building. There is an underground tunnel connecting the main loghouse and the sport building, so that guests can travel between the hotel and the pool in warmth in winter. The pool is approximately 12 meters long and 5 lanes wide. I think it is the biggest hotel swimming pool I have ever swam. I found the water very clean. The female changeroom was more functional than luxurious. There were many lockers and 2 showers with shower gel, shampoo and conditioner provided. We had to obtain the bath towels from the pool frontdesk, however. Services The services were impeccable. The reception desk was courteous, efficient, and I had to command them for being especially patient with us English speakers. Room services was quick. The lobby bar carried good selections. The fireplace was constantly burning. Overall Chateau Montebello is more of a resort than a hotel. The overall offering is well worth the hefty prices, if you could make use of the many recreational offerings. The dining options are very useful in the winter, because many places in the village are closed in winter.

I will be updating my review with words here in a few days, after I have checked out. This is a…read morephenomenal place to stay. The pool is beautiful. The rooms are amazingly clean, nicely decorated. 2 restaurants to choose from. I even have a fireplace in my room that you touch a button to light! I am sure I will add more to this review. In the meantime, I hope they enjoy the 5 stars. They have 100% earned 10 stars from me for saving me from a very bad situation & their gracious hosting and beautiful accommodations. Also - fantastic places to walk dogs here !!!

Check in was an easy process. Friendly staff. Hallways smelled a little weird but the rooms were…read morefine. Loved how big the whirlpool was in the room! There was also a coffee maker, mini fridge, tv, and a (fake) fireplace. They also had a little welcome package which was a nice touch. It consisted of popcorn, Oreos, and a granola bar. Tons of parking space. Nearby restaurants include Kelsey's and Boston Pizza. The breakfast spread had a nice variety of eggs, bacon, sausage, beans, fruits, oatmeal, cereal, waffles, an omelette bar and more. Our reason for staying here was to go to Pumpkinferno at Upper Canada Village - this is about 25 minutes away.

Clean comfortable rooms, everything we needed, helpful staff, easy check in, far better than any of…read morethe chains in the area.

Decent motel in Massena. The rooms have sort of a theme type of thing going on. The inn keeper was…read morevery accommodating and helpful. Dog friendly which is a plus in this town. The rooms aren't exactly soundproof but clean and cozy. Some suites have kitchenettes and an extra living room. It's also right near Italian Affair which is a great local pizza pasta joint. Room prices are very reasonable. Would stay at again.

Nice place just outside of Kemptville. We spent two nights. The suite had a small foyer,…read morethree-piece bath zone (w huge shower area), King-sIze bed, TV, mini-fridge, Keurig coffee maker, electric kettle, microwave oven. Lots of coffee, tea, sugar, cream, yogurts, bottled water, juice boxes, towels - all the amenities!! Well-stocked & comfy. Had some problem figuring out the heating system (remote controls are a challenge for me), but learned by 2nd night. Would stay here again! Helpful email exchange with management prior to stay.

What a great spot - the place is exactly as shown. It's super cozy, warm, and close to the little…read moretowns surrounding it, but far enough that you get the beautiful skies at night without the light pollution. We really enjoyed the South Suite, and the easy no-contact aspect of renting here for a night away.

I was quite please with this Motel: it's clean, the management is very friendly and helpful, and…read morethe rates are very reasonable. My 4/5 star rating is based on the fact that the rooms could use a bit of an update: some outdated curtains and a matching futon (set up as a couch) that has seen better days. With an update I'm sure the rates would go up, so I'm perfectly content with a lower rate and older curtains! The beds are comfy and it's clean (worth mentioning twice) so it made the perfect place for a pit stop. They also offer a continental breakfast as well. They are in the heart of little Montebello so they are walking distance to restaurants and the local grocer if you require any extras. I would happily stay here again.

I got myself the chicken platter. Was delicious but I only had two piece of chicken in it. The…read moresalade was great and fries were generous. I think a "chicken brochette" would have been a better option. They had a beautiful fireplace. That made it feel really cozy. We got there around 3:30PM. We were the only customers in the place. The service was really slow. We started with a waitresses and finish with a waiter. I would recommend to go on evening. The ambiance is much better.

Short and sweet: the food is always good, the service is always pleasant, and the atmosphere is…read moremost always relaxed. the portions are, for the most part, generous but not huge. on this last visit i ordered the club sandwich and it was the perfect size, the fries are on par with the fries they serve in the region. quite recommended